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Xoom, a PayPal service, is a digital money transfer provider based in San Francisco, CA. Xoom offers a convenient way to send money, reload pre-paid mobile phones, and pay bills for family and friends around the world in a fast, secure, and cost-effective way, using your mobile phone, tablet or desktop computer. Using Xoom, customers can send money to over 60 countries, including Mexico, India, the Philippines, and throughout Europe, Asia, and Africa.
Since 2001, Xoom has been a leading force in transforming the remittance industry. Xoom was one of the first companies to spearhead the move from brick-and-mortar remittance services to a digital experience; then came the platform shift from desktop to mobile channels. Whether it’s expanding its country footprint to serve more recipient countries, directly partnering with local banks and utility companies, or innovating new product features, Xoom has been steadfast in its commitment to making international remittances easier, more secure, and more affordable for people.
* May not be available for all transactions. Transaction amounts depend on various factors, including but not limited to approval by the Xoom proprietary anti-fraud verification system, disbursement method, recipient country, and partner processing limits.
** Speed of service subject to processing systems availability, good funds availability, IMPS transaction sending limits, and approval by Xoom’s and Indian banking partners’ verification systems. May not be available for all transactions. Instant deposits to India are processed through Xoom’s partnership with Punjab National Bank and/or HDFC Bank. Xoom does not partner with any other bank for instant deposits.
*** For transactions submitted during bank processing hours in India Monday to Friday 9 a.m. – 5 p.m. and Saturday 9 a.m. - 11 a.m. IST. Speed of service subject to bank processing hours in India, processing systems availability, good funds availability and approval by each of Xoom and Indian banking partner’s verification system. May not be available for all transactions.
CARACTERíSTICAS (Actualmente mostrando las tasas de USA a IND Cambiar)
- Tarjeta de Crédito/Débito
- Transferencia ACH
- Only Xoom gives you the perfect combo of fast bank deposits and amazingly better exchange rates.
- Send up to $50,000 per transaction.
Reseñas del usuario
Horrible service i have been sending money to my account and my parents account in india and one fine day they decided we are all business and blocked our accounts and take indefinite time for verification and no coordination between teams they keep transferring to different teams with same story
0 Horrible service i have been sending money to my account and my parents account in india and one fine day they decided we are all business and blocked our accounts and take indefinite time for verification and no coordination between teams they keep transferring to different teams with same story
0 I am extremely disappointed with Xoom, a PayPal service, due to their unresponsive and immature treatment of customers. I recently made a money transfer of $1250 USD to India, but the funds were deposited into the wrong account due to an error in the account number. Despite numerous attempts to resolve the issue, Xoom's customer service has been absolutely terrible. Each time I call, a new representative picks up, and I have to explain the issue repeatedly. Not only do they fail to provide adequate information, but they also seem indifferent to solving my problem. This level of service is unacceptable, especially from a company as large and reputed as PayPal or Xoom. What’s more concerning is that Xoom allows transactions to go through even when the account number and account name of the recipient do not match. This creates a significant vulnerability, as it enables the potential for sending money to incorrect or even fraudulent accounts. It’s alarming to think that such a serious flaw exists in a multimillion-dollar (or even billion-dollar) company’s system. This oversight could easily be exploited for illicit activities, such as transferring black money globally. In conclusion, Xoom should be held liable for losses caused by their faulty transaction processes. It's outrageous that a company of this stature has such critical shortcomings. I urge Xoom to address these issues immediately to protect their customers and uphold their reputation. Until then, I cannot recommend their services.
0 I am extremely disappointed with Xoom, a PayPal service, due to their unresponsive and immature treatment of customers. I recently made a money transfer of $1250 USD to India, but the funds were deposited into the wrong account due to an error in the account number. Despite numerous attempts to resolve the issue, Xoom's customer service has been absolutely terrible. Each time I call, a new representative picks up, and I have to explain the issue repeatedly. Not only do they fail to provide adequate information, but they also seem indifferent to solving my problem. This level of service is unacceptable, especially from a company as large and reputed as PayPal or Xoom. What’s more concerning is that Xoom allows transactions to go through even when the account number and account name of the recipient do not match. This creates a significant vulnerability, as it enables the potential for sending money to incorrect or even fraudulent accounts. It’s alarming to think that such a serious flaw exists in a multimillion-dollar (or even billion-dollar) company’s system. This oversight could easily be exploited for illicit activities, such as transferring black money globally. In conclusion, Xoom should be held liable for losses caused by their faulty transaction processes. It's outrageous that a company of this stature has such critical shortcomings. I urge Xoom to address these issues immediately to protect their customers and uphold their reputation. Until then, I cannot recommend their services.
0 I've used Xoom countless times over the years to transfer money from my account in US to a known recipient in Brazil and I'm facing issues now. I initiated a transfer of $5,827.30 to a recipient in Brazil on June-17 . The transactions normally take 24-48 hours to complete, however I was informed by Xoom Compliance that I needed to provide proof of my income and proof of residency in order for them to complete my transaction. I provided all the documentation required immediately and they haven't completed the transaction yet. I've sent e-mails and called multiple times to follow-up but they tell me their compliance partner in Brazil is not responding. Compliance manager Kevin (He said he can not provide his last name due to security reasons) told me he doesn't have a timeline on when this will be resolved and there's nothing he can do but wait for the partner to respond. I've been waiting for 10 days
1 I've used Xoom countless times over the years to transfer money from my account in US to a known recipient in Brazil and I'm facing issues now. I initiated a transfer of $5,827.30 to a recipient in Brazil on June-17 . The transactions normally take 24-48 hours to complete, however I was informed by Xoom Compliance that I needed to provide proof of my income and proof of residency in order for them to complete my transaction. I provided all the documentation required immediately and they haven't completed the transaction yet. I've sent e-mails and called multiple times to follow-up but they tell me their compliance partner in Brazil is not responding. Compliance manager Kevin (He said he can not provide his last name due to security reasons) told me he doesn't have a timeline on when this will be resolved and there's nothing he can do but wait for the partner to respond. I've been waiting for 10 days
1 Absolutely awful. Don't know how it shows up as 4 stars when all the reviews show one or two stars. Everyone seems to have the same issue as me. One transfer works fine, but after that it is blocked and they refuse to talk to you about it. No reason why is given, no way to unblock your account, they say to validate by sending documents like passport and then say they cannot verify even though you send legitimate papers for everything they ask for. Not worth the headache or the hassle. Stay away if you value your peace of mind!
0 Absolutely awful. Don't know how it shows up as 4 stars when all the reviews show one or two stars. Everyone seems to have the same issue as me. One transfer works fine, but after that it is blocked and they refuse to talk to you about it. No reason why is given, no way to unblock your account, they say to validate by sending documents like passport and then say they cannot verify even though you send legitimate papers for everything they ask for. Not worth the headache or the hassle. Stay away if you value your peace of mind!
0 If I could give 0 stars I would. I've been a big user of PayPal for years, but I just tried Xoom. Right from the get-go they asked me to call them to verify my identity. I did. They asked me to upload a form of identification. I did. They told me they couldn't verify it. I called them again. They said they couldn't verify the documents and that my transaction was cancelled. And then they hung up on me. They then sent me an email saying that, if I wanted to make a transfer, I would have to get them to verify my account and told me to call them again. I did. They again said they couldn't verify my account and said bye and went to hang up on me again and I said wait why can't you verify my account? They said they couldn't tell me because I wasn't verified. And they kept reading off a script. Just repeating that they couldn't verify me and that my transaction was cancelled. And I asked how would I ever be able to send money if they can't verify me and they basically told me that I would never be verified and I would never be able to use their service, but would not tell me why, even though I've been using PayPal for years and they have my identification. So, why did they ask me for all that info if they weren't going to verify me? Did they just do that to steal my info? I'm not sure, but it's very suspicious. 0 stars. Do not recommend.
2 If I could give 0 stars I would. I've been a big user of PayPal for years, but I just tried Xoom. Right from the get-go they asked me to call them to verify my identity. I did. They asked me to upload a form of identification. I did. They told me they couldn't verify it. I called them again. They said they couldn't verify the documents and that my transaction was cancelled. And then they hung up on me. They then sent me an email saying that, if I wanted to make a transfer, I would have to get them to verify my account and told me to call them again. I did. They again said they couldn't verify my account and said bye and went to hang up on me again and I said wait why can't you verify my account? They said they couldn't tell me because I wasn't verified. And they kept reading off a script. Just repeating that they couldn't verify me and that my transaction was cancelled. And I asked how would I ever be able to send money if they can't verify me and they basically told me that I would never be verified and I would never be able to use their service, but would not tell me why, even though I've been using PayPal for years and they have my identification. So, why did they ask me for all that info if they weren't going to verify me? Did they just do that to steal my info? I'm not sure, but it's very suspicious. 0 stars. Do not recommend.
2 As their shitty parent paypal, this company will pretend they will do the job but after 1 day they will come back and ask all personal documents. This is a scam. If you need documents, ask in the beginning. Total shitty disrespectful company, keep away unless you have to. I am just trying to get my money back.
1 As their shitty parent paypal, this company will pretend they will do the job but after 1 day they will come back and ask all personal documents. This is a scam. If you need documents, ask in the beginning. Total shitty disrespectful company, keep away unless you have to. I am just trying to get my money back.
1 I have used xoom fairly regularly over the last seven years. Generally, it was working very well. Three months ago I transferred $2200 from the US to the UK and the money never arrived. I’ve provided every documentation that xoom has requested… And they still can’t find the money. I’m now being forced to take legal action. Once you give them everything they ask for… And they still can’t find the money… All you hear is crickets.
0 I have used xoom fairly regularly over the last seven years. Generally, it was working very well. Three months ago I transferred $2200 from the US to the UK and the money never arrived. I’ve provided every documentation that xoom has requested… And they still can’t find the money. I’m now being forced to take legal action. Once you give them everything they ask for… And they still can’t find the money… All you hear is crickets.
0 Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.. This idiot refused to give us a supervisor when requested numerous times. He is a Disgrace.
0 Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.. This idiot refused to give us a supervisor when requested numerous times. He is a Disgrace.
0 I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
4 I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
4 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
3 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
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