RemitMoney

I have been an Axis Bank customer for over a decade, and booking dollar remittances for my family in India during that time. The current RemitMoney system is generally easy to use, fast and convenient. I booked one today, had some issues, and had to choose a different method of remittance I had not used earlier; however, a Customer Service/Tech Support person named Mahesh was kind enough to guide me through the entire process, and it went through successfully. For the rating, I am taking out ONE star (giving RemitMoney 4 stars), because of the following reasons: (1) There is a current trouble with the ACH transfer system, which is not mentioned on their website at all. (2) I booked an ACH transfer in the morning, it seemed to go through, I got a confirmation email, and an hour later another email saying it was cancelled. This is poor communication. (3) The phone support number (US) doesn't work when called. It played music and automatically disconnected every time I called. (4) The Live Chat support window is not encrypted, not secure. This is unthinkable for a financial institution customer service system. However, the good Mr. Mahesh won me over with great support, and he has my gratitude.

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Well, from register to receive, it was not 1-2-3, it took little time. Anyway, I am happy that the money was transferred in my Axis Bank successfully and smoothly. I will use in future. Thanks Mahesh for explaining :)

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Good service and exchange rate was very competitive.

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Excellent Service for sure. Well, they took little time to register and verify the documents for security purpose since I was first time user and transferring $3550, which I understand, they are doing for my benefit. I would request Remiymoney to give little better conversion rate, if possible. I was nervous, worried and called customer service few times and asked them to check my documents precisely. I got to talk with few reps, they all were humble and friendly. I was guided professionally to complete the process of transaction and was solved with each queries. Please keep up the good job and try to satisfy your customers. I got in touch with, Sweety, Himesh, Aftab, Sunny and Iqbal, I was very impressed by their politeness They all are talented in their field and work as a team.I had a good experience with them. All I can say is, THANK YOU VERY MUCH FOR HELPING ME, YOU ALL ARE AMAZING, THUMPS UP :)

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RemitMoney

Posted on August 13, 2019, 07:31 am

Dear Seema Sharan,

Thanks aton for your encouraging feedback, we are extremely delighted to know that you had a wonderful experience using RemitMoney and interacting with our support team.

We shall always strive to provide great service and certainly look forward to serving you soon again in future.

Please do recommend us to your friends and family and avail the benefits of our Rewards & Referral program.


Regards,
RemitMoney Team

sweety sat sri akal you are very kind and thank you for help regards

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RemitMoney

Posted on August 13, 2019, 07:30 am

Dear Ramesh C Manghirmalani,

Thank you for your valuable feedback and we certainly look forward to serve you in the future.

We are glad Sweety was able to assist you and please do refer us to your friends and family.

Regards,
RemitMoney Team

Dike Solomon Uzoma has not received the $380.00 ds?

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RemitMoney

Posted on July 05, 2019, 04:43 am

Dear Howard,

We cannot track your funds since the transaction ID is wrong. Moreover, we also cannot match your name with any of our registered customers. Kindly share the correct details if any.

Regards,
RemitMoney Team

I am writing to thank Mr. Sunny for the time he spends over the phone and explaining how to use the remit money. Take it as compliment that professional people like you are always an asset for the company! Mr. Sunny you speak good English ???? It’s not only easy to use but also gets the best rates !

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RemitMoney

Posted on July 04, 2019, 08:38 am

Hi Saifi,

Thank you for the feedback.

We are glad Sunny was able to assist you and please recommend us to your friends and family.

Regards,
RemitMoney Team

I was to remit money in my Axis bank account. I got a few bumps. I called Remit Money phone services. On the other side was Mahesh. He helped me all the way until I successfully completed my remittance. I am impressed by Mahesh's ability and knowledge and patience and courtesy to helping me. He is truly an excellent professional and highly talented bank personnel. I am a very "Happy Customer" of RemitMoney. Thank you so much for having such a talented employee on your board. I wish Mahesh a quick and great promotion in his career.

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RemitMoney

Posted on July 04, 2019, 08:38 am

Hi Bhikhu Raval,

Thank you for your valuable feedback and we certainly look forward to serve you in the future.

Please do refer us to your friends and family.

Regards,
RemitMoney Team

Sunny Mahida provided excellent customer service by resolving a computer glitch and ensuring that the transfer of funds went through smoothly. Sunny also walked me through the process to ensure that the funds were transferred to my account. He competently and efficiently dealt with my query with patience, and cheerfulness.

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RemitMoney

Posted on July 04, 2019, 08:38 am

Hi Virstine Yazdanparast,

Thank you for the feedback.

Please recommend us to your friends and family. We are glad that you had a great experience using our service.

Regards,
RemitMoney Team

I am a very happy with RemitMoney. 5 stars. Thank you Niraj. Great customer service help

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RemitMoney

Posted on May 03, 2019, 06:06 am

Thank you for using our service.

Please refer us to your friends and family.

Regards
Remitmoney Team