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Manish N
Posted on September 15, 2017, 09:46 pm

Hello. One our customer Send money though Transferwise.com but today is 5th Days Of transfer but still i am not getting money in my accounts. i am trying many time to contact live support but still not get any supports. so could you update me what happens with my transfer because my customer waiting for Products.we are not deliver product without getting money on our account so i think it's they have to focus on customer support and transfer money within 2 days. . I am waiting for your reply. Regards. Manish

 
TransferWise
Posted on September 18, 2017, 01:47 am
Hi Manish,

Thank you for your feedback. We are very sorry for any inconvenience. However, unfortunately we are able to share the information about the transfer only to the sender.

Please ask your client to contact us directly, they can reach us via phone or email https://transferwise.com/contact, so we can assist them further and get it sorted.

With kind regards,
Laura from TransferWise Support
Manish N
Posted on September 18, 2017, 01:54 am
Hello Laura,

Then it's means you are not provide support Receiver then what do you means anyone use your service?
We give clients Transfer Id and then you will not provide supports then i dont think it's better for use for taking money. Please shutdown your website and close company. your company Never Grows with like this services support policy.

Please Make sender = receiver then all people trust on your company and supports.
TransferWise
Posted on September 18, 2017, 03:34 am
Hi Manish,

We are very sorry if this has been inconvenient. Unfortunately, due to the way we are regulated, we can give out the information about the transfer only to the sender of the money. This is only to make sure that TransferWise is safe for everyone.

We have sent an email to the email address that the sender has registered with us. We also tried to give them a call, but we were not able to reach them. Please kindly ask them to get in touch with us directly, we would be happy to assist them with the transfer, so it could be completed as soon as possible.

Best regards!
Cassio
Posted on September 12, 2017, 01:26 pm

I was trying to send money to an account I have in Brazil and my account just got deactivated. No contact by email, no calls, nothing... My account is deactivated for no reason. As a customer I haven't been worth a call or email. I am a humble and honest tax payer. By acting this way this company has offended me. Their customer treatment is appalling !

 
TransferWise
Posted on September 18, 2017, 01:01 am
Hi Cassio!

Thank you for reaching out to us. We are very sorry for the hassle and for the inconvenience caused. We take follow strict regulations and take the security very seriously.

We have sent you an email with further information and your profile has been re-activated. Please don´t hesitate to get back to us if you have any questions, we´re happy to help.

Best regards,
Laura from TransferWise Support
Santos
Posted on September 12, 2017, 11:04 am

I should have done my research before using this transferwise company. All the reviews on this company are mainly negative and now I see why ! For no reason whatsoever my transfer was cancelled with no explanation. DO NOT USE THIS COMPANY !!

 
TransferWise
Posted on September 18, 2017, 01:17 am
Hi Santos,

We are very sorry for the unpleasant experience you had. Unfortunately, due to our internal policies we are not able to support payments to this recipient. However, we would be happy to help you with your other transfers if you are willing to give us another chance in the future.

We have also been in contact with you via email and if you have any questions, please let us know, we´re happy to help.

With kind regards,
Laura from TransferWise Support
Santos
Posted on September 12, 2017, 11:02 am

I should've read the reviews before I use this transfer company. My transfer was cancelled with no explanation ! Do your research before using this transferwise company. All the reviews are mostly negative and now I see why.

 
David
Posted on September 12, 2017, 04:51 am

No idea what is going on but I was trying to send money to an account I have in Australia and my account just got deactivated. No contact by email, no calls, nothing... I really just don't get why my account is deactivated for no reason!

 
TransferWise
Posted on September 12, 2017, 09:44 am
Hi David,

We are very sorry for the inconvenience. Unfortunately we need to follow strict regulations and are not always able to provide our service.

We would be happy to have a closer look. Please send us your email with your profile information (like your name and email address that was registered with us) to appeals@transferwise.com. We will then investigate it further and get back to you as soon as possible.

With best regards,
Laura from TransferWise Support
David
Posted on September 12, 2017, 08:41 pm
I have sent email, when am I going to have a detailed answer?

Thx.
TransferWise
Posted on September 14, 2017, 01:37 am
Hi David,

It does not take longer than few days to reply to the email, so you should of received it by now. If you have additional questions, please do let us know!

Regards,
Lilli from TransferWise Support
Chris
Posted on September 08, 2017, 04:40 pm

They deactivated my account without stating any reason for it. I don't even know if my transfer went through. I signed up yesterday and one day after, my account was deactivated. Called customer support and said she can't talk on the phone but will discuas the problem via email. I mean, what????? My emails are left unanswered!

 
TransferWise
Posted on September 11, 2017, 08:37 am
Hi Chris,

We are very sorry for the inconvenience and that we were not able to help you more. Unfortunately, we need to follow strict regulations and therefore are not always able to provide our service.

There can be several reasons why your profile was deactivated and we would be happy to have another look. Please send us your email with your profile information to appeals@transferwise.com, so we can investigate it further.

With kind regards,
Laura from TransferWise Support
Stephen Coleman
Posted on September 04, 2017, 07:05 am

Nothing but trouble. They refused to send my first transfer and told me that I'm banned from using their company??? Then Customer service made me take selfies with 3 sets of ID and a screenshot of my bank statement. I was then accepted. I sent money again and the money was not transferred. I sent 12 emails without a response back from them. I'm sorry I ever tried to use this company and thank goodness this was not an emergency or somebody could have been denied emergency medical care. "Your deposit for transfer #21589766 is on its way to us!" So where is my transfer? It's been over a week and you still haven't responded. Why are you ignoring me? Don't you want my business? Stephen Coleman

 
TransferWise
Posted on September 06, 2017, 06:02 am
Hi Stephen,

Thank you for leaving us your feedback, we appreciate it. We are very sorry for the inconvenience and if our replies have taken longer than expected. You are more than welcome to use our service.

Unfortunately we did not receive the money for the transfer you mentioned. However, we have been in touch with you via email and it seems that everything went just as it should with your new transfer.

If you have any further questions, please don´t hesitate to let us know on support@transferwise.com, we´re happy to help.

With best regards,
Laura from TransferWise Support
Stephen Coleman
Posted on September 06, 2017, 07:14 pm
My second try I sent a small amount just to see if it works. 2 days later the money arrived to my wife's bank account. Thank you.
Ahmed
Posted on August 31, 2017, 01:38 pm

I am experiencing the same troubles you guys are saying right now. Transferred $600 USD to my bank account in US and has not received anything. Contacted the customer service and they are saying similar stories to what are you guys saying. I am waiting now for a proof of payment to follow up with this process. Can't wait to get done with this transaction to run away of this company. Unfortunately, I did not read the review at this web first. They have a company endoresed website called trustpilot where they are got high score and good review. I agree this is so stressful and not trustworthy.

 
TransferWise
Posted on September 06, 2017, 04:14 am
Hi Ahmed,

Thank you for your feedback. TrustPilot reviews, just as Compare Remit´s, are completely independent and are not endorsed by our company. We appreciate all the feedback as it helps us to become better.

We are very sorry for the inconvenience and that it took longer than expected with your transfer. We have been in touch with you and it seems that this has been solved and the money has reached its destination.

However, please don´t hesitate to contact us on support@transferwise.com if you have any questions, we´re happy to help.

With kind regards,
Laura from TransferWise Support
Ahmed
Posted on September 06, 2017, 04:31 am
Just to update, the money is received its destination. Took longer than expected but finally received. Thanks for your help anyway.

Ahmed
Mahesh
Posted on August 30, 2017, 10:19 am

Wanted to give this a try but too many negative reviews and hardly any defense from the customer support. Most of it looks like a template answer with fill in the blanks.

 
TransferWise
Posted on August 30, 2017, 12:56 pm
Hi Mahesh,

Thank you for your thoughts.
We check every review case by case and do not use templates. Our sentiments are similar though, as we do want to ensure that every customer has a good experience, or a better one next time. The feeling behind it is genuine, but if the messages give out a feeling of canned replies, we're sorry. We'll take better care in the future.

Critique is important to us and we do our best to respond with our explanations to negative reviews. It's not about defending so much as it is about clarifying the situation and checking if anything was done incorrectly on our side.
We noticed it is not possible for us to respond to a second comment here, so we advise to reach out via email for further communication.

It is unfortunate that you felt overwhelmed by negative comments. We do hope you also see the positive side that our customers share with us each day in different channels and try us out too.

All the best,
TransferWise Support
URSULA MONIQUE SOUSA
Posted on August 29, 2017, 07:37 pm

My first time using I had no problem to transfer money, but I have been trying to do a transfer for the last two days and stayed processing my payment and it did not complet the transactions. I canceled all the transactions. I'm gonna look for a service that I can use when I need.

 
TransferWise
Posted on August 30, 2017, 01:07 pm
Hello Ursula,

Thank you for leaving feedback for us!

We checked your profile and see that your payment was successful this time. That's great!
It does look like the card payments you tried to do before were not successful several times due to security info not being accepted.
Usually it's best to update the app, to ensure you have the latest version. Also check if your Mozilla browser on the phone allows cookies. iI not, enable them. And of course double check if card data is correct.
If you get stuck at any stage, please reach out to our support with info on what you see and when, so we can look into it and help you faster.

Warm regards,
Heleri from TransferWise Support
Ash Puri
Posted on August 18, 2017, 02:56 am

Guys avoid TransferWise! These guys are all sweet when they want your money and add their 'reasonable (read hefty) fees on the side as they say that they can offer you actual FX rates (not really sure about that either now)! I was recently said that my account is being closed, at first I thought this was an error, but on further questioning the company customer support, the officials would not respond or send a template email saying "In line with the terms of use agreement accepted by yourself, the decision to keep the account closed is now being finalised. ". Why? and they dont have an answer...! None of them would come on the phone and just keep saying "I am sorry, I don't know...please email"!!! I have sent them over 6 emails and not once have they said why the account is being closed, just a random template response, showing their opaqueness and unwillingness to help their customers. I am unsure about their compliance procedures and how they operate as a company internally. They definitely want your money but they are not interested when you need them to help you ... Just Transfer not Wise.... Not coming back to this service ever again...! #Shameful #PoorCustomerService #FeelRippedOff

 
TransferWise
Posted on August 20, 2017, 09:49 am
Hi Ash,

Thank you for your feedback, we appreciate it as we´re always trying to improve. We are very sorry that we are not able to provide you more assistance. However, we follow strict regulations and are not always able to provide our service. We have been in touch with you via email with further information.

With kind regards,
Laura from TransferWise Support
Ash Puri
Posted on August 25, 2017, 10:22 am
Laura, the lack in transparency is appalling! Transferwise is no better than the banks and the customer service is shamefu that despite so many requests, there is complete lack of interest to help the customer! I am not interested in using Transferwise anymore! Onwards and upwards, there are a dozen more services like yours, I don't think I am missing much besides the "hype" ... !! I won't advise others to use Transferwise either, they say they are a good service, they don't really deliver what they say... just talk!
Emmy
Posted on August 13, 2017, 07:07 am

I was great when I did it a few times several months ago..but then during these past 2 days, I tried to transfer money to the same account..it acted really strange. First I can't pay through my usual bank, kept having error when I put in my credential through the bank, and then it said they have to deposit money into my bank and I have to verify the amount before the money can be cleared. The second attempt, I tried using the wire transfer, but the strange things are I never got any confirmation emails from those two major transactions I made from TransferWise at all, then when I checked on the progress, and downloaded document, when I tried to open in Adobe, it said the file is corrupt, the same with iBook. Everything is so weird that I am too nervous to use this service again. I decided to cancel the transaction.

 
TransferWise
Posted on August 21, 2017, 05:17 am
Hi Emmy,

Thank you for reaching out to us and we appreciate your feedback. We are sorry for the hassle. Everything seems to be working fine from our side. However, there can be several reasons for the issue you faced.

If you are using our application, please make sure that it´s updated and you are using the latest version. If you are using our web page, please try to clear the cache and enable the cookies.

When you are asked to verify the bank account with micro deposit, it´s a normal procedure and you can read more about it here https://goo.gl/dBQkGi

We hope that you consider giving us another chance and if you have any questions, please don´t hesitate to contact us, you can reach us via email, chat or phone https://transferwise.com/contact We would be happy to help.

Best regards,
Laura from TransferWise Support
Raph
Posted on August 11, 2017, 05:06 am

I would like to send to Europe but the reviews I read are not very encouraging.

 
TransferWise
Posted on August 23, 2017, 11:36 pm
Hi Raph!

We are sorry that you didn´t find our reviews encouraging. We are always trying to improve and appreciate the feedback as it helps us to become better. If you wish to go further, we can advise you to check out more here https://www.trustpilot.com/review/transferwise.com

We would be more than happy to help you with your transfers and we hope you give us a try. Please don´t hesitate to contact us if you have any questions, you can always reach us on support@transferwise.com

With best regards,
Laura from TransferWise Support
FB
Posted on August 03, 2017, 11:57 am

After a couple of good transactions I transferred a reasonable amount and they said it was on it's way. I waited, nothing was taken from my account so I called them but no information was available. I then emailed them 4 times and no response. Disappointed.

 
TransferWise
Posted on August 17, 2017, 07:16 am
Hi there,

Thank you for leaving us your feedback, we appreciate it. We are very sorry for any inconvenience. When you create the transfer with us, we are not able to receive money automatically and you would need to send it to us from your online bank.

We are sorry if our reply took longer than expected. If you have any further questions, please don´t hesitate to let us know on support@transferwise.com or give us a call https://transferwise.com/contact we would be happy to help.

Best regards,
Laura from TransferWise Support
Murad
Posted on August 01, 2017, 03:31 pm

Wow! So many unhappy clients in one place! I have applied for an account registration just now and they have mentioned that it would take them 5 days for processing the registration but reading these totally negative comments from so many people i guess i will not dare to use their service... Thank you people for your valuable comments.

 
TransferWise
Posted on August 15, 2017, 07:47 am
Hi Murad

Our verification process only takes 2 working days maximum, although this is mostly for business payments (this process only happens once and won't be needed for future payments).

As for our payment methods, this depends on the currency route selected, card transfers are handled automatically, and bank transfers take usually 1 to 2 days to be completed. You can reach out to us for more information about it.

It'd be great if you could give us another try and see how we work.

Don't hesitate to get back to us should you require any additional information.

Best wishes.
The TransferWise Support team.
An
Posted on July 29, 2017, 02:39 am

It was my first time to send money here, because i saw the great exchange rates, but to my dismay, the money did not get to my recipient. I called them bexause the money is out of my bank account and they claim they cancelled the transaction due to security reasons. Yet i did not get an email until a day later after I called twice. They said it takes time for my money to be returned to my account. In the first place, if they cancelled my transaction how did the money leave my money and went to transferwise still if they cancelled my transfer? So disappointing, when I was tyring to track the said transactionI couldnt log in- they deactivated my account. They got my account number and everything. Is this a scam?

 
TransferWise
Posted on August 15, 2017, 07:02 am
Dear An.

We're very sorry for this.

We cannot proceed with certain payments due to certain banking regulations. We apologize for this, but in some cases we cannot proceed and payments must be cancelled and refunded.

Feel free to get back to us via support@transferwise.com if you need additional information.

All thebest
DR.Raj
Posted on July 22, 2017, 08:15 am

I have used Transferwise quite many times. They are certainly giving great exchange rate.. I was little worrying about to give a try but found out really well. The only painful part is they have large fee for transaction which can be avoid using sign up link transferwise.com/u/09ee19 .I also prefer their mobile app which is super easy to manage your transaction with super ease. Great service for your hard work savings and for your family. I will definitely recommend this to all. Give a try.

 
Pradeep
Posted on July 17, 2017, 05:25 am

Great deals, i did several transaction so for, went quite smooth with out any hurdles and also the customer service is so helpful if any problems in transfer, But the transaction fee is quite more if possible try to reduce it.

 
Naveen
Posted on July 10, 2017, 05:07 pm

So I recently used it to send money to India. I must say their service is awesome. They do charge a service fee but if you transfer more than 3k you will get back the transfer fee in the conversion rate. They do not slice the conversion rate rather give you the exact market rate, so at the end you are being getting more money. Also their transaction speed is very good by next working day you will get the money. If you want to send a small amount like 500-1000$ use the link below to send 500$ free. https://transferwise.com/u/naveens55

 
mukeshs27
Posted on June 28, 2017, 10:38 am

Very smooth transaction and very fast, i found it very reliable, the only downside being the fees are a bit high but on some days the rates beat the competitors even after thaing the fees in account, also u can use the link to avoid transaction fees https://transferwise.c om/u/mukeshs27 its worth a try definetly

 
Ivan
Posted on June 18, 2017, 01:50 am

Dear Transfer wise admin, A friend of mine did a wire transfer of $100,000 to a BBT bank in Usa from the UK on Tuesday for purchasing of spare parts, the BBT account nunber ends with 7500 and the transaction transfer number is 18752920,, uptill now the money hasn't reach its destination account owner hasn't seen anything yet we have been wondering if transfer wise is kinda of a scam, please what's really going on we need a feedback ASAP bcos this isn't fair at all

 
Dr.R
Posted on June 17, 2017, 05:49 pm

I have used transferwise quite many times now. They are certainly giving great exchange rate.. I was little worrying about to give a try but found out really well. The only painful part is they have large fee for transaction which can be avoid using sign up link transferwise.c om/u/09ee19 .I also prefer their mobile app which is super easy to manage your transaction with super ease. Great service for your hard work savings and for your family. I will definitely recommend this to all to just give a try.

 
Zames Bondel
Posted on June 10, 2017, 03:40 am

I have used REMITLY to transfer some moeny to India and sadly after two attempts without success I decided to ditch REMITLY completely and Tried TRANSFERWISE and surprisingly it was so smooth that I couldn't believe. Money got delivered literally within 1 hour or transferring even though they said it will be 3 working days before it will be delivered. Very pleased with the service. One downside is that it would be better to beat REMITLY's exchange rate and you'll get many more customers.

 
APP
Posted on May 27, 2017, 03:06 pm

Worst experience I ever had with money transfer. I registered during the weekend and made a money transfer from Spain (Bank: BBVA) to US (Bank: Wells Fargo). On Monday the Transferwise platform informed me that Euros had been converted to USD and that the money would arrive in 2 days. It did not arrive. So on Wedenesy I contated them to get a follow up. They "requested" their US partner to trace money movements. After that point I contacted them 4 more times and got the same response: they had sent the money and their US partner was not giving them the information of where my money is. By the end of Friday my money is lost and this is causing me so much distress. We already lost a car we had reserved (1000$ reservation lost) at a car dealer because the money did not arrive on time. I wish no one else is going through this situation. It is very frustrating. If you want to sleep well keep away of this company. Lets hope the money arrives on Tuesday so that we can sleep well again. This is causing us so much stress.

 
TransferWise
Posted on July 12, 2017, 07:38 am
Hi APP,

We want to apologize for this issue and the delay encountered.

Some banks in the USA may take some time to deliver the payment due to their internal verification process. This is the main reason why we couldn't receive an update on time for your payment (even though the money was sent from our side, the recipient bank had a verification process from their end).

Our team has kept you informed via email with all updates. Feel free t get back to us via support@transferwise.com for further details.

Best wishes
TransferWise Support Team
Guru
Posted on May 24, 2017, 09:44 am

This is one of the top fraud companies available at the remittance world. They were some offers, and i referred some of my friends. All of my friends transferred the money as stated in the offer. in the end, they blocked my account and did not stated any reason. I did not get any offers money too.

 
TransferWise
Posted on July 12, 2017, 07:31 am
Dear Guru

Really sorry for the hassle.

In some cases we cannot proceed with certain accounts due to the way we're regulated. We do our best to do all payments as soon as possible, but in some cases this isn't possible due to local regulations we must comply with.

Please, feel free to contact us via support@transferwise.com so we can help you further with any details you might need.

Best wishes.
TransferWise Support team
Rizwan Ahmed
Posted on May 13, 2017, 10:48 pm

Use the below link for free money transfer using Transferwise, it is an amazing online service for money transfer with real time exchange rates. Time to get benefit from it. https://transferwise.com/u/rizwana

 
Raoji
Posted on May 13, 2017, 08:05 am

Very efficient service, my traction completed without any problem,

 
Daniel Carvalho
Posted on May 12, 2017, 08:13 am

I am reading so many bad reviews from Transferwise, I am having problems to communicate with the customer service about my money that was suppost to be in my account Thursday 5/11. I will wait until Monday 5/15 if my money dont be in my account on this time my LAWYER will contact tranferwise I wont waist my time anymore with scams.

 
Entrepreneur
Posted on May 09, 2017, 09:41 am

TransferWise has the best exchange rates and lowest fees I have seen for both personal and business transfers. I have saved so much with this service and have used them for almost 2 years now. Transfers are secure, fast, and easy. Receive your first transfer free up to $600 with this link: https://transferwise.com/u/erinc49

 
Dr.Raj
Posted on April 28, 2017, 06:13 pm

I have used transferwise quite many times now. They are certainly giving great exchange rate.. I was little worrying about to give a try but found out really well. The only painful part is they have large fee for transaction which can be avoid using sign up link transferwise.c om/u/09ee19 .I also prefer their mobile app which is super easy to access to make your transaction with super ease. Good service for your hard work savings and for your family. I will definitely recommend this to all to just give a try.

 
Gul
Posted on April 21, 2017, 07:06 am

The customer service representative responded to my feedback with a bunch of nonsense so I want to write a more detailed review of what exactly happened. When customers have concerns, transferwise customer service representatives have a tendency to lie, act as if nothing is wrong, and cover up their mistakes instead of helping with you. I realized that the person who responded to my comment below has done the same thing. Stop replying to your customer concerns with a bunch of nonsense. If you have a good and honest explanation of why your customer service representatives lied repeatedly to me (see below), go ahead and write a response. If you want proof, I can post a copy of all the emails showing that your customer representatives lied to me and told me that they successfully transferred the money even though they did not. Write a response if you have a good explanation of your dishonest and unethical practices; if not, stop writing a bunch of nonsense here. I sent four transfers; the first one arrived without any problems. The remaining three have been a nightmare. A couple days after I paid the money, they contacted me to request a lot of documents: personal information about the person receiving the money; my bank statements showing where the money is originated from; and proof of documents showing how the money will spent. Initially, I thought that this is a security check but later I felt that this is a trap they use to delay your money transfer so that they can use your money to earn money. I sent all of the documents they requested within the same day. Days passed; no response, no transfer, and no money. I contacted them to ask why they still did not transfer my money and how long it will take for them to complete my transfers. After many emails and phone calls; I was able to get some responses from their customer service representatives, who told me that they completed my transfers and they will send me confirmation within 2 days. They blamed my bank (the bank where I sent the money) for delays and suggested me to check with my bank to see why they are delaying payment. When I checked with my bank, they informed me that they never received the money; they were 100% sure that the money has not been transferred. As a result, I contacted Transferwise to request the details of transfers (e.g. confirmation number, date, time of transfers); they couldn’t provide any documents showing that they actually transferred the money. A few more days passed and I still did not receive my money. When I repeatedly asked them to send me confirmation including the date and time they transferred the money to my bank account, one of the customer service representatives finally told me the truth (he told me that they still did not transfer my money and that is why my bank couldn’t locate the payments). Because of all of these delays, lies, and unethical practices, I experienced a significant amount of distress; missed my due dates; and had to pay penalty because of late payments. Their website doesn’t provide honest information about how long it takes for them to transfer money and the type of documents they may request. When you inquire about delays, they lie to you and tell you that they completed your transfers (even though they did not) and blame your bank in a very unprofessional and unethical way. Also, it shows it in your Transferwise account that your transfer is completed even though it is not completed. When you ask them proof of transfers (after a number of emails filled with lies), they finally tell you the truth that they did not transfer your money. I experienced a lot of distress about something that shouldn’t cause any stress. I lost money because of missing my due dates. And I felt extremely frustrated by the fact that they lied to me many times and acted as if nothing is wrong instead of accepting their limitations and trying to help me. Please run away from this company; use other professional, and ethical companies.

 
Gul
Posted on April 19, 2017, 04:27 pm

The worst money transfer experience I had. After transferring the money, they requested some documents to determine where the money is originated from. I sent the documents they requested (documents showing that the money I am transfering comes from my salary and savings) within an hour but they put a hold on the money and did not release it for days. The customer service did not respond to my email inquiries regarding why they are not releasing the money or whether there is anything else I need to be doing to speed up the process. It has been a very stressful process as I waited for a long time for them to release my money and missed the due dates of my payments. In addition, because of their attitude (e.g., not releasing the money and not responding to inquiries about why they are not releasing it), I started wondering whether TransferWise is a scam and whether they will ever transfer the money. Please stay away from Transferwise and use other, more professional services

 
TransferWise
Posted on April 21, 2017, 03:21 am
Dear Gul.

Really sorry for this long process you had to go through.

Some payments may require extra information in order to be completed from our end. We must comply with all international and local regulations when delivering them. Keep in mind that local banks and their financial regulators might require detailed information to authorize a payment, e.g. in the USA with the FinCEN, in Colombia with the Superintendencia Financiera, etc.... among many others worldwide.

Regarding our system and how it displays the payment status, we're improving this feature so it can show more detailed information and to avoid any misunderstandings. Our sincere apologies for this.

We don't want to delay any payment, nor is our mission to make this process long for our customers at all. We don't make any profit by delaying a payment, since we don't play with our customers' money.

Feel free to get back to us via support@transferwise.com

TransferWise Support team
Sonya
Posted on April 19, 2017, 10:08 am

I have been using transferwise for over 2 years to send money between my UK and US accounts. I've never had an issue and up until now would have rated them very highly. Until this last transfer, which started out fine, money was taken from my account in the UK as normal, then with no explanation whatsoever, the transfer was cancelled and my account deactivated. I'm thinking it may be because they tried to verify and my phone number wasn't up to date, since I changed it recently, but I honestly don't know. I don't see why they can't give you an explanation, just make you feel like a damn criminal. Absolute disgrace. Don't use them.

 
Ayodele
Posted on April 14, 2017, 12:24 pm

Worst transfer company I ever used. After sending $600 from the USA to London I was told my account was closed for no reason but yet the money was taken out of my account but my recipient didn't receive anything. I've been calling the company for a refun for over 2 weeks now and every one I spoke with told me my refund has been processed and it'll be in my account by the next day and it isn't. The last guy I spoke with today April 14th 2017 said it's still being processed. So I don't know who to believe. PLZ RUN AWAY FROM TRANSFERWISE. I used XOOM.com they are associated with PayPal same exchange rate as TransferWise and my recipient got the funds directly in their account in less than an hour. Also the last peron I spoke with from TransferWise was very rude told me to go do what ever I want and has no clue why it's taking too long whatso ever. He's words "wait until you get your money refunded if you can't you can do whatever you like".

 
TransferWise
Posted on April 21, 2017, 03:47 am
Hi Ayodele.

Thanks for taking the time to write your feedback to us. We're really sorry for this experience.

In some cases, and due to how e work, we can't proceed with certain payments and must refund the amount back. Some payment methods may take a bit longer to show the amount back in the original account where the money came from; e.g. when paying from the USA with the ACH Direct Debit system, it might take some 5 working days to show the amount back in the account. If a weekend is in between, then the process is delayed a bit more.

Really sorry for this hassle and this refund should have reached you already.

Don't hesitate contacting us via support@transferwise.com if you need any information.

Best wishes.
The TransferWise Support Team
Maiden Lane
Posted on April 04, 2017, 02:43 pm

Not sure why, but my account was deactivated even after I went through the trouble of sending my legal DL and then--get this--a selfie of me actually HOLDING the ID, as they requested. Now it's true, I'm an ugly bastard, but that shouldn't have been enough to close the account without so much as a how do you do.

 
TransferWise
Posted on April 17, 2017, 11:32 pm
Dear Maiden Lane.

As a financial institutions, there are cases where we're unable to proceed with the payments and we require further details. We're regulated by the FCA (also in every market where we receive and deliver funds), so it's a very strict process which unfortunately we cannot overlook.

Our team has been in touch via email explaining the situation. Please, feel free to get back to us should you require any additional information about it.

Best wishes.
TransferWise Support Team.
Maiden Lane
Posted on April 18, 2017, 05:41 am
Transferwise, your team hasn't said crap via email aside from the canned rote response that I violated the agreement, which is unusual since I never had a chance to even use your service. I know all about FCA compliance; I'm a central banker.
TransferWise
Posted on April 20, 2017, 06:37 am
Hi Maiden,

We´re really sorry for inconvenience. We have sent you an email on April 10th with further information. We would be more than happy to get it sorted, but we would need some more information from you. We would appreciate your call, you can reach us from Japan: +8 134 589 4624 or US: +1 888 908 3833 Or alternatively, please get back to us on support@transferwise.com and let us know when would be a good time for you to receive a call.

Looking forward to hearing from you.
Best regards,
TransferWise Support Team
Dinoz
Posted on March 09, 2017, 10:04 am

Trying to send money from US to Germany. First time I tried they took over five banking days to may small deposits to verify my account. Had to cancel that transaction due to delay. 1. Sent them feedback and they promised if I tried again that they would make sure to monitor the transaction and ensure timely deposits. Deposits were faster. Completed the verification process by entering the numbers. They a stated "transaction complete" but is WAS NOT! 2. Then they sent a new email requiring a copy of my passport. This is NOT required under US banking rules; maybe under Estonian rules where they bank. A new, certified, US drivers license should be accepted. There was nothing in their ads about these ongoing verification requirements, nor on their website, or in their initial emails. 3. Reluctantly, tried to scan and upload passport. Used every format they suggested. Each time I get message "this file is larger than 10MB, try another format. Even using iPhone with reduced format it would not accept file, even with drag and drop. 4. The first person that answered my call with problem was rude and unhelpful. Kept quoting banking rules and regulations that I know are not true. 5. After two unanswered phone calls, 35 rings and 45 rings, a talked with a nice lady who was very polite and sympathetic, but wasn't sure what the problem was. She suggested email, but warned it was not as secure. 5. After several emails another person said to email it to him. It would not go through because their email system filters out all attachments. At this point all I can say is that there lack of full disclosure of verification requirements is tantamount to fraud. Their claim of 2-3 working days to complete transactions is false advertising. This company has potential but their lack of integrity and tendency to gloss over problems makes it very questionable to use their services for the near future.

 
TransferWise
Posted on March 13, 2017, 07:08 am
Hi Dinoz,

Thank you for your feedback, it´s much appreciated as it helps us improve. We´re very sorry that the process has been inconvenient for you, this is definitely not our intention.

We follow strict regulations and take the security very seriously. Therefore we need to verify all the customers. You can read more about it here http://bit.ly/2eXz6Es This is only to make sure that TransferWise is safe for everyone.

We´re sorry that this took longer than expected for you. Good news is that once the verification has been completed, your future transfers will be much faster.

We hope you consider giving us another chance and if you have any questions, please don´t hesitate to contact us on support@transferwise.com, we´re happy to help.

With best regards,
Laura from TransferWise Support
Natalia
Posted on March 02, 2017, 04:05 pm

I live in Australia and I sent some money to mum mom in Brazil. The money was transferred 11 days ago, or I mean, the money was debited from my bank account 11 days ago but my mom still hasn't got the money. I called a transferwise customer service and he told me that everything seems to be ok and the money should've arrived on the other side on Tuesday 21st feb. I wonder, WHERES IS MY MONEY??? Where's is my moms money???? Is it fair that my mother is paying late fees because you guys didn't deliver the money in the right time? What am I supposed to do now? Pay the extra costs of the failed transaction????

 
TransferWise
Posted on March 13, 2017, 06:55 am
Hi Natalia,

Thank you for leaving us your feedback, we appreciate it. We have sent out the money 21st of February and it normally takes 1 working day to reach to the recipient. However, it´s possible that the recipient bank had some trouble to locate the funds for some reason. We have forwarded you the proof of payment, so that your mother can contact the bank and seems that it has been sorted.

However, if you have any questions, please don´t hesitate to get back to us on support@transferwise.com, we´re happy to help.

With best regards,
Laura from TransferWise Support
Tarush
Posted on March 01, 2017, 02:57 pm

You guys are terrible. No information is provided on timing of what part of the process will take how long - and to top it all up the customer service assistant was rude and told me it is my fault for not understanding how things work.

 
TransferWise
Posted on March 12, 2017, 04:07 am
Hi Tarush,

Thank you for reaching out to us. We´re very sorry for any inconvenience and that the information wasn´t clear enough. You can check out a bit about the transfer speed from here http://bit.ly/2aFHa0z Unfortunately I was not able to locate the transfer, but feel free to contact us on support@transferwise.com, so we can have a closer look.

Best regards,
Laura from TransferWise Support
Archie MacKinnon
Posted on February 28, 2017, 03:54 pm

I have not used Transferwise but have compared their conversion rates versus Canadianforex and the Royal Bank of Canada (RBC) who I do use frequently. The transfer rate today for $2500.00 Canadian dollars to US dollar was as follows: RBC CND $2500 converted to US $1847.88 TRANSFERWISE CND $2500 converted to US $1859.66. CANADIANFOREX CAN $2500 converted to US $1867.75. I did not compare Knightsbridgefx which operates in Toronto. RBC had the most expensive conversion but not by much and the funds are immediately available! Transferwise was in the middle and Canadianforex was the best conversion by say $20.00. However, when funds are transferred to the destination account there is a US $15.00 charge by RBC. In this example RBC looks the best as funds are there immediately if you are transferring to your own US account

 
doug
Posted on February 22, 2017, 02:28 pm

I just sent money and all these terrible reviews have me worried, good lord thank god I alny sent a test amount.

 
Rajiv
Posted on February 12, 2017, 03:32 pm

I have used transferwise quite many times now. They are certainly giving great exchange rate. I was little worrying about to give a try but found out really well. The only painful part is they have large fee for transaction which can be avoid using sign up link transferwise.c om/u/09ee19 .I also prefer their mobile app which is super easy to access to make your transaction with super ease. Good service for your hard work savings and for your family. I will definitely recommend this to all to just give a try. view less

 
A.Ruiter
Posted on February 08, 2017, 10:57 am

It is not holding the Guaranteed exchange rate for 48 hours At step one when you push 'send money it is guaranteeing you the exchange rate given at that moment for 48 hours. This is not true! It is only holding it for 30 minutes but you won't find out till after you completed everything! It is only holding the rate at step 4! This is misleading and can end up costing you a lot of money when you sit on the guaranteed exchange rate waiting for the right moment to exchange your money.

 
TransferWise
Posted on March 12, 2017, 03:14 am
Hi there,

Thank you for your feedback and we´re sorry for any inconvenience. We use the real mid-market rate that is updated on our web page every minute. We do offer the guaranteed rate for many currencies, however, it will be fixed once you have confirmed the transfer. We have also been in touch with you via email and if you have any further questions, don´t hesitate to get back to us, we´re happy to help.

Best regards,
Laura from TransferWise Support
Amin Shah
Posted on February 04, 2017, 03:59 am

Always awesome as expected, keep it up

 
Randy Brent
Posted on December 22, 2016, 07:37 am

I did a total of 5 transfers recently and 4 out of 5 were disasters. Rather than dwell on the problems each was plagued with as I don't think there is room to write the total experience I would like to offer some suggestions to make the service better. When it works, it's a good service. First would be to make the bank account you are about to wire money to verifiable as a Transferwise account. I called the bank and asked if the account I was about to wire a large sum of money to was indeed a Transferwise account or is this a scam. The bank was unable to verify the account was Transferwise so I was uncomfortable wiring more money than I could afford to loose to an unverified account. Just leave a note with the bank that anyone who calls to see if it is a Transferwise account, just forgo the security BS and just say yes. There needs to be security on the sending end that your money is indeed going to a Transferwise account and not some hacked website account that looks like Transferwise. Second, when doing the ACH, take the money. Just talk the money when the ACH is done and the e mail is sent confirming the money is received. If you don't take the money at least do not send an e mail saying you did. If I do a debit to my account and you confirm you received it, whatever money in my account 2 days later should not include the money you say you have. Third. Most everyone understands or at least thinks Transferwise needs to hold the money a few days to make money on the money flow. Stop advertising the money will be there in 1 to 2 days. It's never happened. Just be honest and say; We use your money for a few days and when we feel we have made enough, we send it on hopefully before you're too upset. This way we can keep our transfer costs low to you. Just realize we have to make money to save you money and I at least will be happy with the delay and I can tell the people receiving the money,,I'm using Transferwise, it takes a few days longer but I'm saving enough on my end to make a little inconvenience on your end OK. Just be patient, it will be there eventually. It goes over a lot better than it will be there in 1 or 2 days and a week or two later,,, nothing but a series of unfulfilled promises. Fourth, Transferwise has a good support staff. Easy to talk to and very professional. Just tell them to be honest. When Transferwise screws something up. Don't cover it up, don't pass it off. Just tell them to say we have a shortcoming here and we see it now. We'll get it fixed. Covering up promises and not coming through are disturbing. Let me add. There's are many scams out there. When you go to the bank and are about to wire a large sum of money don't think for a minute that you're not in a Hot Seat. You have to listen to the bank's speach about fraud, you have to acknowledge you are comfortable sending the money to instructions given over the internet. When you do this and things do not go as advertised. It creates stress like no other in your customers. The feeling you sent money, that's not where it's supposed to be when it was supposed to be is heart attack material. Don't put your customers through the stress. Fifth, Make everyone aware they may be investigated in the transfer process. Make them aware their transfer may be delayed as they are required to provide details where the money came from, what it is being used for, and they may have to provide personal information about the people sending and/or receiving the money. Also make people aware the details of their purchase may be scrutinized and their transfer be delayed while Transferwise determines if what they are sending the money for is a good value or sensible purchase. I was questioned and had to explain why the item I was sending the money for costs so much before the Transfer would go through. I wasn't aware Transferwise was an expert on the value of what I was buying and their opinion of the value of what I was buying had to be OK before the money would go through. Just tell people somewhere to be prepared to justify their expense, provide personal information about other people as a part of the transfer.

 
TransferWise
Posted on December 23, 2016, 05:35 am
Hi Randy,

Thank you for giving us your feedback. We´re always trying to improve, so your feedback is much appreciated.

Unfortunately we are not able to make sure that all the banks are aware of our service. However, you can always double check our bank account details from here http://bit.ly/2ijURo3

We are always trying to be as fast as possible and we´re not able to hold the money longer than it´s necessary to make the transfer. Please note that it can take up to 4 working days for the funds to reach to our system when using ACH direct debit.

Due to the way we are regulated, we sometimes require some extra information and unfortunately it´s not always foreseen. This is only to make sure that TransferWise is safe for everyone. We are very sorry that this process has been uncomfortable for you.

We hope you consider giving us another chance, if you have any questions, let us know on support@transferwise.com, we´re happy to help.

Best regards,
Laura from TransferWise Support
Randy Brent
Posted on December 19, 2016, 01:05 pm

This transfer took forever. Paid 12/3 and sent 12/16. First problem was I initiated the payment 11/24 and funded it 12/3. By that time the rate lock had expired and the exchange was shown to be close on the day the money was sent. They don't tell you that the rate is not locked even though it is shown the time you send the money. It floats or something but it never left anyway. It was cancelled to my good fortune and I initiated another transfer the same day and the rate was significantly less. Received the confirmation the money was received and on it's way and it took longer than it was supposed too.

 
TransferWise
Posted on December 21, 2016, 07:43 am
Hi Randy.

First of all we'd like to thank you for your feedback and apologize for the inconvenience.

In some cases we're required to contact the customer to get further information about the payment and it may delay the payment process. We're working on making it as fast as possible.

As for the exchange rate we automatically stop any payment if the rate drops more than 3%, so that we wouldn't convert the money if the rate is not convenient. This is to help you avoid losing money and have more control over the payment. You can also add a rate limit to the transfer so that any percentage change won't affect you and we'll be able to stop the payment.

We hope to help you more with your next transfer so that you don't have to go through this process and to make sure that the transfer is done with a rate that's more convenient for you.

Please, feel free to reach us via support@transferwise.com so we can help you further.

Best wishes,
Juan from TransferWise Support.
Susan
Posted on December 10, 2016, 11:58 pm

I've been using Transferwise for more than a year. Lately their service is getting poor. I sent $ to my sister in December 2nd. After5 days they already debited my money from my bank account and still transfer is pending for "converting $". Customer service email instructed me to get the 6 number code from my bank account information and enter in Transferwise website, but there is no 6 number code whatever. I just requested my transfer be cancelled as my recipient is no longer needing it. The savings I could have saved is not worth the stress I got.

 
TransferWise
Posted on December 15, 2016, 04:06 am
Hi Susan,

Thank you for your feedback. It´s much appreciated as we´re always trying to improve. In most cases when you pay for your transfer with ACH Bank Debit, the money reaches to us in one working day. However, it can occasionally take up to 4 working days.

In some cases, we provide a 4 digit 'speed code' that will appear on your bank statement. This is not necessary for your transfer to be completed, but it can make things faster.

We hope you consider giving us another chance in the future and if you have any questions, let us know on support@transferwise.com, we´re happy to help.

Best regards,
Laura from TransferWise Support
AA
Posted on December 08, 2016, 08:51 am

Worst customer services, I sent a payment on Nov.29 and they are showing it has been transferred, but it never received on the other end. Calling everyday for three days, but they do not have any update. Moreover, no supervisor available to escalate the service, no email confirmation that they have received my complaint.

 
TransferWise
Posted on December 15, 2016, 04:02 am
Hi AA,

Thank you for leaving us the feedback, it´s much appreciated. We´re sorry that you had some hassle with your transfer. We have been in touch with you over the email and it seems that the issue has been solved now.

However, if you have any questions, please let us know on support@transferwise.com, we´re happy to help.

Best regards,
Laura from TransferWise Support
Jessie
Posted on November 16, 2016, 11:53 pm

It has been over a week since I have tried to send money and of course they have taken the money from my account and told me it would be transferred in 0-1 business days and it has listed this status for over a week. This is ridiculous. Don't use this service. They don't contact you with any kind of updates.

 
TransferWise
Posted on November 18, 2016, 05:13 am
Hi Jessie,

Thank you for your review. We always try to improve, so your feedback is much appreciated. We try to make the transfers as fast as possible. However, it can take a bit longer sometimes. When you are sending money from USD with ACH direct debit, it can take up to 5 working days for the money to clear to our system.

We are sorry that it has taken longer than expected. Your transfer has been completed and sent out, we have also notified you via email. Hope you consider giving us another chance in the future and if you have any questions, let us know on support@transferwise.com, we´re happy to help.

Best regards,
Laura from TransferWise Support
Warren
Posted on November 16, 2016, 02:10 pm

I set up an account at TransferWise, foolishly gave all the sensitive information, and authorized to take $1000 out of my bank account. I was surprised that no confirmation arrived in my email, so the next day I tried to see what was going on accessing my account; I received a message "The user is deactivated". No reason given. Hmm... Undiscouraged, I attempted to call TransferWise but, surprise, surprise, no phone number is given anywhere on their website. However, one may click on "Help". I did and was told to sign in. I can't because my account was deactivated. So, I finished the grand circle. My money was taken, no confirmation, no way to contact Transferwise in ANY manner. It looks as an elaborate scam. I called my bank to block any TransferWise transactions. Beware!

 
TransferWise
Posted on November 17, 2016, 10:50 pm
Hi Warren,

Thank you for your feedback, we appreciate it. We are very sorry for the inconvenience and for the unpleasant experience. We would be happy to check what may have caused the issue. However, unfortunately I was not able to locate your profile with this information.

If you go to https://transferwise.com/contact, you can simply select "I don´t have an account", if you can´t access to yours at the moment and you will find our phone numbers there. Alternatively, you can send us an email to support@transferwise.com.

We are looking forward to hearing from you to have a closer look and sorry again for all the hassle.

Best regards,
Laura from TransferWise Support
Mukesh Rawat
Posted on November 16, 2016, 06:35 am

Dear Team, I have transferred £ 9000 on the exchange Rate 1 GBP=85.11 INR with transaction number#11920717 via transfer wise site on date 14-NOV at 7:45 AM.. The Money was sent on reduced rate that is 1 GBP=84.45 INR on 15-NOV without prior notification to the sender. Could you help me and get refund my money from Transfer wise? Here is my details: Transfer wise Membership Number: P1161820 Transaction Number: #11920717 Thanks & regards, Mukesh Rawat

 
TransferWise
Posted on November 17, 2016, 10:49 pm
Hi Mukesh,

Thank you for taking your time to write us a review.

Firstly I'd like to apologize for any inconvenience caused. I understand you've already been in contact with our customer support also and if you have any additional questions or concerns you're very welcome to reach out to us again.

Your transfer #11920717 was set up on November 13th at 7:45am UK time. We did not receive your deposit until 7:54am UK time November 14th. For GBP transfers, we offer a rate lock for 24 hours, meaning as long as we receive the deposit within those 24 hours, you will receive the rate live at the time you set up your order. Since we did not receive the deposit until after the rate lock expired, your funds were converted at the mid-market rate live at the time of conversion. You can read more about our guaranteed rate here: https://transferwise.com/help/article/2200504/rate/guaranteed-rate.

Do reach out to us if you have any other questions.

Regard,
Silver from TransferWise