Venstar Exchange Reviews

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Shariff
Posted on October 30, 2018, 08:03 am

I was very satisfied with Venstar’s support in handling my transaction without any glitch. They provided me with the transaction status in timely manner. With their knowledge and expertise in such transactions, I'll always use Venstar services to transfer money. Venstar has excellent and knowledgeable staff. I give Andre and Axel 10 out of 10 for their services.

 
David
Posted on October 29, 2018, 12:25 pm

My experience with Venstar has been nothing short of exceptional. I have been a client for over six years when my previous firm was no longer able to manage some of our needs. First, the transactions are much faster than with previous firms (we've used two in the past) - allowing our recipients to receive their funds as fast as a bank to bank transfer. Secondly, the ease of verification of amounts and recipients is very important as we have many organizations to whom we send funds on a monthly basis. However, I would have to say that the customer service that I've experienced has been beyond any expectations. In six years with monthly transactions, there have been one or two times that I've made a mistake. This is caught and corrected easily by Venstar's team. In all that time, and with dozens of conversations, I don't recall ever encountering an automated menu - I always get a real person. Even when my normal representative is out, there is always a backup person ready to assist. Finally, they are constantly monitoring banking situations. When my US bank unexpectedly changed how they were sending funds (which caused some issues), they alerted me immediately and we were able to do a work-around and eventually test out a new solution that worked. I never experienced that issue first hand as Venstar was working ahead of the curve to make sure our recipients never had any delays or problems. Venstar has taken what used to be a simple transaction and incorporated a level of service that has ensured that no matter what comes our way, we know our funds will be secure. That peace of mind is invaluable.

 
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