FEATURES

Company Headquarter
California, USA
Company Type
Remittance Providers
Mobile App
N/A
Company Established
1990
Text Update (SMS)
Yes
Email Updates
Yes
Referral Program
No

EDITORIAL REVIEW

Venstar Exchange is an online currency transaction services company specializing in international payments. Based in the U.S.and established in 2006, Venstar Exchange is an excellent money transfer option for both individuals and businesses. Anyone sending money abroad to remit funds to friends or family, pay overseas employees, or purchase real estate abroad, among many other reasons, are sure to experience the superior customer service, competitive exchange rates, and unique company features that Venstar Exchange offers its clients.

The company offers a variety of currency exchange services and features, including spot (immediate payment), auto fill and forward transactions, tailored to fit the needs of anyone exchanging, sending, or receiving funds. Venstar prides itself on its excellent and personal customer service.

Venstar Exchange supports over 130 worldwide currencies, so users can send and receive money to and from just about anywhere in the world. Using bank wire transfers, transactions are usually processed within one business day and are traceable for complete security and peace of mind.

Clients receive exchange rates that are on average 6 to 8% better than what banks offer. Venstar Exchange even gives users the options of immediate money transfers or forward contracts, which allow them to exchange money at a fixed rate on a specified future date. Users can register with Venstar Exchange for free. Transactions below 5,000 USD equivalent are charged a $15 fee, and those over 5,000 USD are free.

Much of Venstar Exchange’s exceptional customer service stems from its focus on the customer experience Venstar Exchange clients are assigned a personal Exchange Specialist  to provide currency and foreign market information and analysis, assist clients in their transaction process, resolve any questions or concerns, and even notify them when an exchange rate reaches a desired level.

USER REVIEWS

torrefi t
Posted on September 23, 2020, 03:14 am

I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. Customer_support_++1-8-4-4-5-8=4'O'6'O'6__ Customer_support_++1-8-4-4-5-8=4'O'6'O'6__ Customer_support_++1-8-4-4-5-8=4'O'6'O'6_Customer_support_++1-8-4-4-5-8=4'O'6'O'6__ Customer_support_++1-8-4-4-5-8=4'O'6'O'6__

 
sonam khaturiya
Posted on September 23, 2020, 02:45 am

I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!

 
raum sd
Posted on September 23, 2020, 02:16 am

Venchester I was very satisfied with Venstar’s support in handling my transaction without any glitch. They provided me with the transaction status in timely manner. With their knowledge and expertise in such transactions, I'll always use Venstar services to transfer money. Venstar has excellent and knowledgeable staff. I give Andre and Axel 10 out of 10 Customer_support_++1-8-4-4-5-8=4'O'6'O'6__ Customer_support_++1-8-4-4-5-8=4'O'6'O'6__ Customer_support_++1-8-4-4-5-8=4'O'6'O'6_Customer_support_++1-8-4-4-5-8=4'O'6'O'6__ Customer_support_++1-8-4-4-5-8=4'O'6'O'6__

 
raum r
Posted on September 04, 2020, 03:14 am

Venchester I was very satisfied with Venstar’s support in handling my transaction without any glitch. They provided me with the transaction status in timely manner. With their knowledge and expertise in such transactions, I'll always use Venstar services to transfer money. Venstar has excellent and knowledgeable staff. I give Andre and Axel 10 out of 10 Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__

 
Kranthi
Posted on November 12, 2019, 10:56 am

My experience with Venstar was great. When I decided to send some big amount (>$20000) I found this on compareremit.com. Initially I was little skeptical about this company because I had never heard before. But after I called the customer service and spoke to Andre, it was clear to me that I can trust this company. The only concern was Venstar would be the best for sending money from UK to other countries, I believe. Because when I wanted to send money from USA to India, I needed to send money to a UK bank (where they would send it to my Indian bank), which was only possible through a wire transfer. I needed to pay to my bank for wire transfers to UK bank. Other than that I feel highly positive about this firm. Their customer service is exceptional.

 
Shariff
Posted on October 30, 2018, 08:03 am

I was very satisfied with Venstar’s support in handling my transaction without any glitch. They provided me with the transaction status in timely manner. With their knowledge and expertise in such transactions, I'll always use Venstar services to transfer money. Venstar has excellent and knowledgeable staff. I give Andre and Axel 10 out of 10 for their services.

 
David
Posted on October 29, 2018, 12:25 pm

My experience with Venstar has been nothing short of exceptional. I have been a client for over six years when my previous firm was no longer able to manage some of our needs. First, the transactions are much faster than with previous firms (we've used two in the past) - allowing our recipients to receive their funds as fast as a bank to bank transfer. Secondly, the ease of verification of amounts and recipients is very important as we have many organizations to whom we send funds on a monthly basis. However, I would have to say that the customer service that I've experienced has been beyond any expectations. In six years with monthly transactions, there have been one or two times that I've made a mistake. This is caught and corrected easily by Venstar's team. In all that time, and with dozens of conversations, I don't recall ever encountering an automated menu - I always get a real person. Even when my normal representative is out, there is always a backup person ready to assist. Finally, they are constantly monitoring banking situations. When my US bank unexpectedly changed how they were sending funds (which caused some issues), they alerted me immediately and we were able to do a work-around and eventually test out a new solution that worked. I never experienced that issue first hand as Venstar was working ahead of the curve to make sure our recipients never had any delays or problems. Venstar has taken what used to be a simple transaction and incorporated a level of service that has ensured that no matter what comes our way, we know our funds will be secure. That peace of mind is invaluable.

 
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