Vianext Fast Remit Reviews

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Vianext Fast Remit Reviews

Abhay Daftari
Posted on September 08, 2020, 07:05 am

Rates are "INDICATIVE" not Actual. Out of the 4 transactions I have tried with ViaNex (I am a customer acquire from Indus Fast Remit), none had the same rate that was shown. It seems that Via Nex acquired IFR but changed the rate from fixed/actual to indicative and are misleading a lot of old Indus Fast Remit customers. Onto another company that provides actual rates. No thanks,

Posted on March 21, 2020, 12:16 pm

Thank you to the people for exposing this kind of unprofessional practices with their costumers. I was planning to use this service to transfer money to South America, but I DO ALWAYS REVIEW THE COMPANIES RATINGS BEFORE DOING ANY TRANSACTION WITH THEM. ACCORDING WITH THE LONG BAD REVIEWS OF THIS COMPANY I WONT USE THEIR SERVICES TO TRANSFER MY MONEY TO MY COUNTRY. PLEASE KEEP EXPOSING THIS KIND OF ABUSE.

Posted on March 08, 2020, 10:57 pm

I used this service multiple times. But now the services are too worse after vianex took over from Indusind . It takes more than a week to reach target account even though my account was verified. They message payment delivered but actually it wasn't delivered. Customer Care is hopeless no one picks phone. Even in regular business hours or out of business hours you always hear same voice message talking to other customer. 'Vianex' do not fool customer by false messages and false emails

Posted on February 05, 2020, 08:35 pm

Very bad service my transaction failed twice with them with the same details I have used for more than 10 transaction and than even support says all details are correct and transaction failed again . Now when I have requested return of my money they say they have notified bank but they have not done it so is this my fault should I be talking to there bank WT*!!!

Rajesh Rao
Posted on October 10, 2019, 11:31 am

Please do not use this company for money transfer. Pathetic service. when contacted help desk, they promised i am eligible for a $25 coupon for my 1st transaction with them on 30-sep-2019. after completing a transfer on 30-sep-2019 and almost a week after there is no sign of coupon. when contacted help desk today they are totally denying any call on 30-sep and the coupons as well.never seen a company lie so bluntly.

Posted on September 06, 2019, 08:34 am

Worse service ever I got from this company . Very very unprofessional . never bother to send any update if there is any issue unless we call the customer service . Account was locked for almost a month but no email or phone calls received explaining why it is locked .

Posted on September 04, 2019, 03:21 pm

where is $10 Amazon Gift card?

Posted on September 03, 2019, 02:28 pm

Vianex custumer care saying the offer amazon giftcard expired in jul2019, then why comparet remit show on its website, why they are showing false information.

Posted on August 12, 2019, 01:58 pm

This site still shows there is $10 amazon gift card for first transfer. I did more than $500 but i did not receive any gift card. Upon asking customer support, they told offer is expired and see terms and conditions. Based on vianex response to review here, i did transfer through the site they mentioned. They also told every customer will get gift card for their first transaction with $500 or more. I did the same. Whom should i reach now? This compareremit site or vianex support?

Samir Biswas
Posted on July 02, 2019, 05:36 pm

I have transferred money using Vianex. There is one offer of $10 gift card on the first transfer of $500 or more. But the customer service representative is saying that there is no such offer. I am very much disappointed.

Villarasan Kumar
Posted on June 13, 2019, 02:10 pm

I have submitted my first transaction in vianex and successfully transferred to India, but it has been almost a month now no emails or communication regarding the gift card for sender and receiver as advertised.

Rajesh Selvaraj
Posted on May 13, 2019, 06:12 am

I submitted a transaction which has been rejected. The transaction was for Indian Speech and Hearing Association(ISHA). I was neither notified on this nor they reply to my emails. Moreover, my money sending option has been disabled. Now I am not able to send money. I am struck. This is ridiculous....

Posted on April 25, 2019, 10:15 am

I have submitted a transfer transaction and it is showing under processing for 1 day. This is happened for the 2nd time in my 6 years of using this service. It is not even letting me to cancel. I tried to call customer care, but the pathetic support said my call will be connected to a live representative shortly and played a music for 5 minutes and finally said it has been forwarded to a voice mail box to leave the message. Financial institutions has this kind of service is really a pathetic situation to their customers. This is my 2nd time writing review for different issues with this provider.

Posted on March 16, 2019, 07:45 pm

I have very bad experience with Oxigen (vianex sister concern). No response and no help. Multiple emails sent but issue not resolved. Not able to put review for Oxigen Service hence posting it in Vianex review as they are same company.

Vianext Fast Remit
Posted on March 27, 2019, 09:01 am
Dear Ragesh,

We apologize for any inconvenience you might have encountered. Please bear in mind that even though Vianex powers the Oxigen program, that service is very different to the Vianex Fast Remit products because different parties are involved in providing the service and as a result different processes and procedures apply. For example, we use different payout banks in India to deliver payment as well as follow different on-boarding and payment processing rules to process payments.

We encourage you to try Vianex Faste Remit and evaluate the differences for yourself.


The Vianex Team
Posted on February 19, 2019, 02:27 pm

I am using Vianex for very long period (6 years), since it was Indusfastremit. I never had any probelm, absolutely the exchange rate is unbeatable. Recently I have sent a remittance, and I have received email saying "Your payment has been submitted to our in-country banking system" on 15-FEB-2019. Usually it takes around 1 day to deliver into my bank account. But this time till today (19-FEB-2019) I did not receive my funds into my bank account, may i know the possible reason.

Vianext Fast Remit
Posted on February 20, 2019, 08:09 am
Hi Surya,

Please apologize for any inconvenience we might have caused you. After reviewing your case we identified that IndusInd's platform experienced an unexpected error on the 16 that caused the rejection of a few transactions which included yours.

Upon becoming aware of this situation we resubmitted your transaction for payment today which has been reported back as successfully paid out.

Please check your account to verify this information. Please feel free top contact us at any time if you need further assistance.


The Vianex Team
Posted on February 04, 2019, 08:10 am

I have used several remittance services and vianex gives one of the best rates. Although the time taken for transfer is between 4-7 days, but the rate is generally unbeatable. If it is not urgent to send the money, I use vianex otherwise Remitly/Xoom.

Vianext Fast Remit
Posted on February 04, 2019, 08:29 am
Hi Arpit,

We appreciate your business and continued support. We have worked very hard last year to improve our service and will be rolling out many enhancements to our platform starting February 15 that will improve among other things, speed to money. We would greatly value your feedback as these improvements go into place this year.

The Vianex Team
Posted on February 03, 2019, 04:06 pm

Is $10 Amazon GC offer still valid?

Vianext Fast Remit
Posted on February 04, 2019, 08:24 am
Hi Arun,

Yes. The promo offer is still valid. Please note that the cards take between 1-2 weeks to process.


The Vianex Team
Rajendra prasad
Posted on January 26, 2019, 06:48 am

Not worth it. Too many verification process and lot of time consuming for transfer. Even no gift card sent as mentioned in offfer.

Vianext Fast Remit
Posted on January 29, 2019, 11:25 am
Dear Rajendra,

Thanks you for your review. We apologize for any inconvenience caused by our current verification process which may slow down first time user experience. We are continuously working on improving our customer experience and expect to have faster processes in place after February 15.

With respect to your Amazon card, please take into consideration that these are processed a few days following completion of your transaction. Looking at our records we see that your card will get processed before the end of this week.


The Vianex Team
Posted on January 26, 2019, 06:45 am

Not worth it..lot of verification process and too much time taken to gift card sent as mentioned in offer.

Posted on January 23, 2019, 04:03 pm

I am not able to see the Axis Bank Mahabubabad Branch name in Bank Branch Name. Can you help here

Vianext Fast Remit
Posted on January 24, 2019, 12:21 pm
Hi Shanthan,

I am sorry you are experiencing difficulties locating your bank. We have looked into the issue and have been unable to recreate your issue. We were able to find the branch location by selecting the following options: Bank Name: Axis Bank LTD, Bank Branch State: Andhra Pradhesh, Bank Branch Name: Mahabubabad. IFSC code is UTIB0001749.

If you continue to experience issues please contact us Monday - Friday from 10AM - 6PM EST (5AM - 10PM GMT) at 505-217-097.

We appreciate your business.

The Vianex Team
Posted on January 17, 2019, 09:44 am

Dear Friends, This is clear cut trap. Don't send money from this site. First, money will be deducted same day but reached in your Indian account after one week !!! I really amazed ! I didn't got 10$ amazon voucher after long followup with Vianex. Now, they are not bother to answer of queries.

Vianext Fast Remit
Posted on January 18, 2019, 02:57 pm
Hi Dharmesh,

I apologize for any inconvenience you might have experienced. However, for future reference I want to point out that our terms of service specify a processing time of up to 4 days. You might want to consider other vendors for next day service since that service will become available later this year.

With respect to your $10 dollar voucher please contact Support Monday - Friday from 10AM - 6PM EST (5AM - 10PM GMT) at 505-217-0971 or by email using the following link
Posted on December 15, 2018, 11:40 pm

I would like to trasnfer my first transfer. Please let me know if i can do it to get a amazon gift card.

Tony Joy
Posted on December 05, 2018, 01:04 pm

I didn't receive my gift card after the first transfer.Used the promo link from Compareremit.The company doesn't reply to emails.

Appaiah LakshmiNarasimham
Posted on November 21, 2018, 08:56 am

This is the worst company I have ever see to send Money back to INDIA. I provided Bank Statement, Drivers license and then Photo ID. Even after providing all these, they are not ready to open the Account. This is just a waste of Time.

Posted on August 29, 2018, 08:43 am

My Experience with Vianext Fast Remit is very good with great exchange rates and customer service is very good. This is my personal experience so far this Remittance provider. Thanks.

Posted on July 19, 2018, 07:31 am

Hey guys.....are you not working in New York state? the drop down list do not show NY.

Vianext Fast Remit
Posted on August 31, 2018, 07:36 am
Dear Mohit,

We will be launching services in NY before the end of the year.

Stay tuned!

The ViaNex Team
Nripesh Arora
Posted on July 13, 2018, 11:27 am

Didnt get my gift card... They are saying that there was no offer then and that is wrong... they dont pick up phone and totally disclaim that any offer exisited... I sent money on April 26 2018.

Nripesh Arora
Posted on July 05, 2018, 09:15 pm

Didnt get my 25$ gift card. It has been 2.5 months. No reply on emails.

Posted on May 21, 2018, 09:23 pm

Quite disappointing! Feel that this company doesn't stand up to their promise. As advertised, to take advantage of the promotional offer of $20 Amazon Card, I have enrolled myself in website and have initiated the first Fund Transfer to India on 4/24/2018 which completed successfully in about 4 days. I have waited for 15 days hoping to receive the $20 Amazon gift card however I haven't received any communication. I called the customer care on 5/16 which is after 3 weeks and they promised to send an email with the gift card within 24 hours. Its been more than 72 hours and still there is no communication yet. May I know why is this extraordinary delay for?

Vianext Fast Remit
Posted on May 23, 2018, 08:59 am
Hello Venkata,

Thanks letting us know of this issue. We apologize for the inconvenience. We sent 3 gift cards to customers named "Venkata" for transfers completed for April 23rd through April 30th.

In order to investigate your issue, please provide the transaction number for your govianex transaction. The transaction number included in this post does not match any transactions. This way we can send your Amazon gift card right away.


The Team
Posted on May 16, 2018, 10:16 am

Hi Team, Please do not mislead the people.You have given the caption as " Once approved, you can send up to $10,000 per transaction." which is not correct.As i discussed with Customer care it's not once approved.We have to transfer 3000 and 5000 and have to wait 60 more days to send the 10000 per transaction.

Vianext Fast Remit
Posted on May 17, 2018, 01:37 pm
Hello Mohan,

Thanks for your input. We apologize for any inconvenience we may have caused.

We strive to improve our service every day. We have updated the claim on so that there is less of a confusion about qualifying for higher send limits. Plus, we have updated our FAQ section outlining how to qualify for higher send limits more clearly.

We appreciate your feedback.

The Vianex Fast Remit Team
Posted on May 15, 2018, 08:21 pm

The slowest company to open the account online in the industry...

Vianext Fast Remit
Posted on May 16, 2018, 02:44 pm
Hello Sneha,

Thanks for your feedback. We know that our enrollment process takes a bit long and we apologize for any inconvenience we may have caused. We are working tirelessly to improve this process. And very soon, new customers will be able to enroll in minutes. Thanks again and appreciate the feedback.

The Vianex Fast Remit Team
Posted on April 16, 2018, 10:38 am

Very honest service. Very reliable.

Posted on April 16, 2018, 01:20 am

Great service !! My reliable partner to transfer money to India.

Posted on April 15, 2018, 11:38 pm

Quite well in service and deliver ontime but little slow in delivery when compare to others

Posted on April 15, 2018, 10:25 am

Best rates, though a little slow, but the service is very reliable. Deposits are made as promised on time. Appreciate the value of service. Thank you so much

Debajyoti Das
Posted on April 14, 2018, 03:21 am

Quite happy with your services ... very user-friendly.

Yogesh G
Posted on April 13, 2018, 06:53 pm

Excellent service with great customer satisfaction. I have never faced even a single issue in last so many years. Great job team keep it up!

Srini Katreddi
Posted on April 13, 2018, 03:45 pm

Excellent service. I had been using them from the Indus days and had been having an excellent experience thus far. The best rate and easy process. Thoroughly satisfied and highly recommend them. A faster delivery is something that Vianex team could improve upon.

Posted on April 13, 2018, 03:44 pm

Have been using Indus fastremit for almost 5 years. I was a bit apprehensive when the business was transferred to vianex. Before trying other forex transfer tools, thought of giving a shot. Did couple of transfers. I would say they surpassed my expectations while using Indus. First, they committed a timeline for fund transfer and stuck to it. Second, gave better rate (locked) if not the best. Last but not the least, received communication at different steps - transaction confirmation, fund debit and credit into final account. Only scope for improvement is the actual duration, it can be better than 5 business days to remain competitive in market. I would recommend viaenx for above reasons. Thanks

Posted on April 13, 2018, 03:21 pm

I've been using this since it was Indus Ind and the service is not super fast but excellent for any BAU transactions. For urgent/emergency explore other options. The rates are by far the best when compared to all major money carriers. The process is simple and you're done in few clicks. Definitely give it a try!

Posted on April 13, 2018, 03:11 pm

Great Rates! Takes time for transfer bu thats fine as long you get great exchange rates

Posted on April 04, 2018, 07:48 am

My money from USA bank was debited 6 days back and yet to be c credited in India. I have been following up but from 2 days no one is responding. Not sure whom to contact and get this issue fixed

Vianext Fast Remit
Posted on April 06, 2018, 09:37 am
Hello Sireesh,

Thank you for contacting us with your grievance. We take customer complaints very seriously and look forward to assisting you in resolving them.

In order to better assist you, we kindly request you provide us with the Transaction No appearing in the receipt we issued. Unfortunately the transaction ID you submitted on this review does not correspond to any transaction we have on record.

In the meantime, based solely on the date of your complaint we infer that the delay in delivery you experienced may most likely be attributable to the fact that on Monday, April 2nd Banks in India were closed due to a Bank Holiday.

You can also call our Support number, available Monday - Friday from 10AM - 6PM EST (5AM - 10PM GMT) at 505-217-0971.

We are dedicated to providing a great money transfer experience, and apologize for any inconvenience you may have experienced.

Vianex Fast Remit Team
Posted on March 20, 2018, 01:04 pm

almost 3 week before registered and still it says You are not authorized to send money until our CSR team activates your account. Also emailed to support but no response

Vianext Fast Remit
Posted on March 28, 2018, 10:32 am
Hello VK,

We apologize for any inconvenience. In order to send money on our system you must submit several documents, and in your case, submit 2 micro deposits that we sent to your bank account. Once you submit these micro deposits to verify that you own the bank account yopu entered, wyou will be able to send money.

If you are still having difficulties, you can submit an email through our contact portal, please make sure you provide your first name, last name an email, as we cannot locate a VK in our system.

You can also call our Support number, available Monday - Friday from 10AM - 6PM EST (5AM - 10PM GMT) at 505-217-0971.

We are dedicated to providing a great money transfer experience, and apologize for any inconvenience you may have experienced.

Posted on March 13, 2018, 06:48 pm

Took more than 12 days to credit the money in beneficiary bank account.Contacted customer care but they refused to expedite. Please be aware that their rate is not locked and they even charge local taxes which is against any country rules. which is frustrating. Low exchange rate. STAY AWAY

Vianext Fast Remit
Posted on March 14, 2018, 09:27 am
Dear Mr. DY,

Thank you for contacting us with your grievance. We take customer complaints very seriously and look forward to assisting you in resolving them.

Be advised that in observance of law, our systems are required to lock rates for consumers. We reassure you that any variation exists between the amount sent and the amount received you will be fully reimbursed unless such deductions are attributable to applicability of local taxes.

Also, please be advised that Vianex does not collect and is not liable for any foreign taxes applicable to you or your recipients in India.  If you believe your bank has deducted any taxes in error we encourage you to contact such bank immediately.  You should consult your own tax advisors in India before engaging in any transaction.

Vianex Fast Remit
Vidya S.
Posted on February 22, 2018, 08:14 pm

Have used Vianex fast remit 6 times since the last 4 months and have found that they are transparent in their TATs and also their pricing and i know exactly when the money will reach by family. other plaeyrs like remitly ,transfast,etc are offerring a better rate for 1st payment but their next payment charges are high and also they dont stick to their payment timeline. plus their support desk is also not helpful.

Prasanna S
Posted on February 21, 2018, 11:05 pm

Have done 5 txns with this service so far and the experience has been excellent. I would say one of the best exchange rates available and guaranteed rates too. They show you confirmed rate and final rupees you would get by sending money through Vianex FastRemit and you do really get the exact rupees. Definitely recommended.

Posted on February 16, 2018, 09:52 am

what's your customer service number?

Vianext Fast Remit
Posted on February 16, 2018, 03:07 pm
Hello Sasi,

Thank for your review.

You can call our Customer Service from Monday - Friday from 10AM - 6PM EST (5AM - 10PM GMT) at 505-217-0971.

You can email us by clicking on this page:

Posted on January 22, 2018, 09:35 am

I am updating my review as promised and Vianex was ontime infact a bit early on the transaction delivery.Love the service and look forward to come back for more transactions in future. The only thing i would like is offering new joiners or first transaction perks like other exchanges do and that will get you some more clients. But easy to use and fast service as promised.

Vianext Fast Remit
Posted on January 24, 2018, 10:17 am
Hello GKJ,

Thanks for new review! We are working hard on our new product and plan to continue improving our service level.

We are currently developing promotions to encourage first time trials with a better FX offering. Plus, we are developing a Refer-Friend programs so that you can earn money for referring us.

In the mean time, we will continue to provide you with a competitive FX with $0 Fees. Thanks!

Vianex Fast Remit Team
Posted on January 16, 2018, 10:26 am

I just did my first transfer from this site which was originally IndusInd Bank and now Vianex. Good thing is the UI is pretty basic unlike any other super cool websites and secondly there are no charges for any amount. Might change the rating once my money gets deposited. the 3 star is for the UI and the process.

Vianext Fast Remit
Posted on January 16, 2018, 11:11 am
Hello GKJ,

Thanks for test our new site. As you know Indus Fast Remit is now Vianex Fast Remit. We are committed to providing the best value in money transfers to India. If you filter Compare remit to "Best Value" we will always be one of the top choices.

We hope to gain a better rating from you once your transfer has been deposited. Thanks for your comments!

Vianex Fast Remit Team

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