Western Union Reviews

This will definitely be the last time I use western union unless i have no other options on earth. Almost every time I send money, my transfer is delayed because some moron at western union decides people are too stupid to send money without intervention. It is none of western unions business who I send money to, their relation to me, or reason why the money is being sent. This is my business. Western Union's business is to transfer the money. Sending $10000.00 to Russia, sure. $100 in state.. no. Only a moron would think this is true. Western Union you need to fix your broken system.

5

I USE WU 5 TIME AND NOW 6 TIME ITS ALLOW ME SAME DAY TRANSFER ANY MONEY IS IN MY A/C WITH IN 10 MINUTES ITS VERY FASTER THANKS WU

1

They are very very very slow may be using ages software , customer support is not helpful, They even dont know what to speak except ummm..hmmm...aaaaa..even dumb people can do that. They dont know what is the higher limit .they dont know what why they are declining the transaction. They waste service ever ever.

3

CompareRemit always delay and and provide false information about Western union . The rate is 1.00 USD = 70.9482 Indian Rupee (INR) today but show 70.53 INR. Cant trust compare Remit in case of of some remittance as it not updated constantly. Go to their direct sights to check the rates.

0

They are the worst, customer service can not speak English in general and mod not understand the company’s policies

0

Sent money using bank account to bank in foreign country, amount credited within few seconds. Really appreciated.

3

I Stopped using this company about 15 years ago because the excessive personal information they request to complete a simple transaction, last week a friend sent me a payment without me knowing he was sending it via western union, its been over a few days and 3 trips to try to withdraw the payment, 3 e-mails, 2 phone calls to their lousy customer service without any luck of completing the transaction, now I'm simply giving up and I'm asking the sender to go claim his money. STAY AWAY FROM THIS FRAUDULENT COMPANY!!

2

I sent money online transfer thru the pnb bank which date august 3 2019 until now the reciever havent recieved thr money and i contact them sinced monday till today 2of the repsresentatvie hang up on me. Until now they never solved the problem .what happen to my money.

2

69.9 showing on compareremit and 68.4767 in WU. why the difference?

3

68.98 is the rate showing in compare remit. If go to western union site it shows the rate as 68.28. Is compareremit doing mistake or western Union ? Or compareRemit and Western Union doing this cheat together ?

2

Requested the transfer on June 19 to Mexico, should have been effective on June 20. The receiver didn't get it so I called, They say they track and get back to me, They never did. I called again, they said they would escalate and contact me. They never did. I called again; same story. Today is July 8. I requested a refund since the receiver didn't get the money. They said they couldn't give a refund until transaction is rejected. I'm in limbo right now. The receiver has not gotten the money and I can't get a refund. Not what I expected from WU

4

69.1791 bank to bank transfer rate on 26 june. incorrect values on compare remit

1

I have had frustrations with companies in the past, but never ever as much as with Western Union. After setting up an account, I followed instructions to send money using a credit card. After filling in volumes of information I got back a notice that the transfer could not be approved at that time and to try another form of payment. Assuming my credit card company security had blocked it, I called them and was assured that they had approved the transfer but saw that it no money had been taken out. I repeated the process, got the same message and called Customer service to be told that their website got "gummed up with cookies" at times and didn't work well but they were working on it. Suggested I try another browser or the mobile app. Tried both, same result, called back to be told there was probably 'some' sort of security problem but not with my credit card and I should try debit card or go to one of their locations. Asked to speak to a supervisor when no further details were forthcoming and was dumped into a ringing phone that I finally hung up on after 10 minutes. Called again, explained credit card company approved, was told that if this was the first time I'd used this card on Western Union that was the problem, and that if I'd used it before, it would have been validated and I would be okay. When I asked how do I get it validated by WU for follow up use if I can't use it the first time. Again no rational answer except to suggest going out to their store. asked again for a supervisor and finally connected, asked her to explain why this was happening when my credit card company said they approved. She said I needed an approval code from Western Union but no answer as to how that happened or why it didn't. Once again a suggestion to go to an outlet. This on a Saturday when bank is closed so unable to get enough cash to send what's needed by my son who is stranded overseas. WORST COMPANY EXPERIENCE I HAVE EVER HAD!!!!

5

Here is my experience regarding my transaction: 2506283256 1. I have initiated my transaction around 9 AM and I got a email stating "Western Union: We’re reviewing your transfer" 2. I called around 9 AM after 15 mins hold my call was cancelled by the agent. And I called back again and this time I was told that I would get a call to review the transfer and other details. 3. I got a call at 9.46 AM stating to review the transfer and she asked lots of questions regarding the transaction to which I provided all the details and she did say my transfer is approved and might take 6 days (6/26/2019). 4. Right after the call I got email again stating "Western Union: We’re reviewing your transfer". I tried to reach out to customer service through call after 30 mins of hold and my call my hung up by the agent without providing any details on what the hold was. 5. I called back at 10.38 AM and this agent did state there is a hold and I need to provide the ID (drivers license) to myid@westernunion.com . I sent the email right away and asked for validation, to which she said that would be different department but it will be done within 15 - 30 mins. 6. I called back after 30 mins, after 20 mins hold I got hung up again. 7. Again I called back 12 PM, operator stated that my transaction is approved and no need to worry. but I asked why status online say transfer on hold (The money transfer is on hold and pending a verification from the sender.) he put me on hold and hang up the call. 8. I called back again at 1.30 PM to check the status, I was on hold 20 mins and was told transaction was on hold and I need to send the ID (drivers license) to myid@westernunion.com for which I replied I already sent the ID three hours ago. Then she said I am good to go. Again when I checked the online still as on hold, I asked for supervisor . she transferred to supervisor (heather) after 15 mins hold and then after providing all my details again for 10th time I was transferred to digital dept (banking) . Mark asked for all my details again for 11th time and said everything is good to go, but status online was still on hold again I got transferred to different department where everything repeated again and asked me to send the ID again. 9. so, it happened again at 2.30 and 4.00 PM. 10. At 4.30 PM I got a email from Selena, 334 from Global Compliance Operations asking me to call me on 800-325-6000 and I called the support but no use same worst service repeated. P,S, No change in online status and every-time I talk to different agent I am getting different information but no progress. what is this, Is this professional service. (torturing me for 8 hours)

2

I cancelled this transaction within hour then too WU has deducted the money from my account and now saying it will take 7 days to get my refund. It's total fraud services.

2

Surprisingly am seeing very bad reviews. I did a transaction of 2500$ and it went smoothly to destination account. I didn't have any issue with this.

5

Western union uses inaccurate exchange rates. They will use low exchange rates not the official daily exchange rate. This artificially low exchange rate effectively charges you a 10% fee for any amount of money you send. See for yourself by researching and comparing to their exchange rate. I sent $1,250.00 and they effectively charged me an additional $99 dollars by shorting the receiver. This was on top of their fee they charge for transferring money. Do yourself a favor and find a different way to send someone money.

3

On the compare remit page it shows exchange rate as 69.90 but on WU page it show 69.53 not sure what is the deal here and for whom

6

western union complaints +1(8OO)-648-162O,incorrect bank code displayed in the transfer receipt within 15 mins of submitting the transaction. But, to my surprise and utter disappointment, it took western union organization 21 days to refund my amount back to my account after following up every alternate day and raising multiple escalation requests. Every time, i keep hearing the response our escalation team will respond to you within 24 to 48 hrs which was totally untrue. They dont even have courtesy to send an email stating the reasons for delay. As per the initial email, refund should get completed with 5 to 7 business days but only god knows why the technical issues as mentioned by their Accounts team and Supervisors took close to 20 days in sharing my refund. I have to work around for alternate options in doing the money transfer. Most importantly, if we miss to pay the credit card payment within the due date, we have to pay the fine. But, i wonder why the western union doesnt do the same when they fail to refund the customer on time due to their internal technical issues which took them 20 long days in fixing it. Please think twice before you initiate any transactions and be ready to bear such long delays before you do the transaction. It was a bitter experience to me as i got my reply only at the end despite of me reaching them multiple times.

3

Hi All, I had a really worst experience with Western Union money transfer. I had to cancel my transaction because of incorrect bank code displayed in the transfer receipt within 15 mins of submitting the transaction. But, to my surprise and utter disappointment, it took western union organization 21 days to refund my amount back to my account after following up every alternate day and raising multiple escalation requests. Every time, i keep hearing the response our escalation team will respond to you within 24 to 48 hrs which was totally untrue. They dont even have courtesy to send an email stating the reasons for delay. As per the initial email, refund should get completed with 5 to 7 business days but only god knows why the technical issues as mentioned by their Accounts team and Supervisors took close to 20 days in sharing my refund. I have to work around for alternate options in doing the money transfer. Most importantly, if we miss to pay the credit card payment within the due date, we have to pay the fine. But, i wonder why the western union doesnt do the same when they fail to refund the customer on time due to their internal technical issues which took them 20 long days in fixing it. Please think twice before you initiate any transactions and be ready to bear such long delays before you do the transaction. It was a bitter experience to me as i got my reply only at the end despite of me reaching them multiple times.

9

Fraud!!! Just stay away from WU.. They don't fulfill their offers.. Customer support team is also cheater by giving you 24 hours promise on every follow-ups.. Beware from these scammers..

7

Most incompetent company I have ever dealt with. Tried to send money to my adopted daughter in Jamaica. They kept suspending it. I had to repeatedly call and release it, but then they just suspended it again. 3 times! Every time, the agent promised it would not be suspended again, but then it was. Wasted ungodly amounts of my time and my adopted daughters time. Finally called to complain and cancel it. The agent actually hung up on me! Unbelievable. Hoping I get my money back from Western Union, and looking for another way to send money. Western Union is really screwed up. I suspect incompetence rather than fraud. I think their computer systems kick out transactions according to some programmed criteria, but somehow that does not get communicated to anyone until the receiver goes to pick up the money. And their agents seem clueless about what is going on, and unable to help with anything. So everyone's time and money is wasted. Stay away from Western Union.

7

Tried to make a money transfer today. Came to the page where it asks for Receiver's address. It had only US states on the receiver's address. Should there not be India states listed to select from?

7

Want to rate them as 0 as Western Union Service customer care is fraudster, Company is Scammer Company. I have initiated transaction with WU and since my money didn’t reached after promise date, have to cancel the transaction. In this time frame from initiation to cancellation of transaction, money was not debited from my account. And suddenly after 4 days of cancellation my money got debited from my account. I called customer care constantly on this scenario and every customer care representative gave random reasons and after passing 15 days also still didn’t received my money till date .In between this process of money not getting refunded, I got a call from fraudster mentioning him as WU customer care representative and try getting my personal information saying he have all my transaction and case details with him which i was discussing with western union people on call for refund of my transaction. After convincing me by giving my WU transaction details which i was due for refund he took all my details and did fraud on me. Worst experience of my life with western union service. Not sure from first day of this transaction i am dealing with fraud people inside western union company. I was a very old user of WU but now looks they have change completely and filled scammer people in the customer care representative and definitely recommend not to use this service to avoid and financial and mental trauma on yourself.

6

The most stupidest company ever. Banned me because I recieved too much money from my adopted dad while I was pregnant..... like what the hell. Don't you have bigger and legit scams going on that you should worry about. Someone sends me money days later... they collect it and when I go to pick it up, claim it's being refunded but never notify the sender coz obviously they are using it to pay out other people. Stupid. Ridiculous. Pathetic and gross.

4

The customer service is horrible. They made a mistake in their transfer, my recepeient wasn't able to receive money. When wanted to cancel, it took couple calls to do just that. Then the company didn't reimburse the transaction fee of 25 dollars. I will use different services, its no longer 1970s. Bye WU.

4

I initiated money transfer. provided all required docs. Got email that transaction is approved. Never got any other email after that. After 15 days, they cancelled transfer without any notice. I have still not received my money back. worst service ever. worst service support. They should be banned.

5

We wanted to help a family member out with a gift of some money and to give them the ability to obtain it in cash - they are overdrawn and it would have been swallowed up by the bank otherwise. After registering and completing all of the details requested, the system rejected my debit card payment (I'm well in credit) and so I tried again with a different debit card. Again, this was rejected and that account is also several thousands of GBP in credit. I called their technical support people who urged me to use a different browser or preferably, their app for my iPhone. I followed their instructions and both cards were rejected. I tried a credit card with almost GBP20k funds availability. Rejected. Two more calls to support with a request for help or to delete the incomplete transaction. All they offered was to escalate the problem. As my relative needed the money, I drove to a WU outlet. The charges for my transfer amount were GBP44.95. I didn't send the money by them. I went home, collected my wife, went to the ATM, withdrew the money and drove to the home of the relative to give it to them. It was a 30 minute drive each way, I used about GBP6 of fuel. I used over two hours of my time trying to use WU. It'll be a cold day in hell before I use them again.

1

Not happy with WU. Sent money on 8th Nov, Not yet received in home country. in my view should not use WU if you want to send money immediately. They said 4-5 business days. today is 7th working day, not yet received money.

2

I am not sure why there are so many bad reviews. But I used this service first time on Sunday (Nov.5th, 2018) evening, and within 2 hours, I received my father in law's text that he received a text from his Canara Bank in India that his account has been credited. I sent $1000 using Credit Card, so that could be the reason of expedited service...and their fee is only $2.99 to use CC while you earn more in points. Their rates are also very competitive. Thank you WU. Hope I receive the same service in future as I will be transferring more before our December '18 trip.

4

Using WU since last 6 years but facing delay transfer since last one year. Most recently, got very poor service, Money was hold for 15 days and then transfer rejected. Stay away from this company.

5

I have been using western union from past 3 years and I would say to stay away from it now on. Their service has significantly deteriorated this year. During my last three international transfers it started taking more time and that time kept on increasing in with each transfer. During last 3 transfer one took 3 days, next one took 5 and now this one they are saying 7 days. Who knows one after that may take 9 days. If you call their customer care you will only get scripted reply like verifying my account even though over 3 years none of these information has changed

5

Worst service compare to other, takes abt 2 week to transfer

2

Looking to my last experience, I am using your services today. While completing the transaction, I saw that the money would be available in receivers account by 6th OCT, which means 8 days from now.... can you expedite and do the needful by tomorrow please? I have been a repeater user.

2

These guys declined my transfer and I never bothered to use their service again. 4 years on and will not use Western Union ever. My family needed money urgently. I have happily used other services and never had any problems.

8

The mobile app was improved greatly

2

Worse and shocking experience, did the transfer recently around 3rd week of May, While setting up the transfer it says 4 to 5 days but after completing it system displays the funds availability as 5th June which almost 15 days. I prefer Ria than WU if their rate is little low in decimal points.

2

Western Union is one of the finest money transfer services so far. I used it many times and have not faced any issues so far. They transfer the money at the time they promise. My rating is 5 for their service, commitment and delivery in time.

1

I have made multiple transfers with WU to my brother in Japan. Every time I fill out the form I place his full name - including his middle name. The form does not transfer the middle name to the money order. I tried multiple ways. Their software clearly has a bug. I have submitted multiple help requests and documented the problem extensively as they apparently could not figure out why this was a problem. I explained to them - multiple times - that the WU office in Japan requires the recipient's photo ID and name match exactly with the name on the money order. My work around was to contact their online chat and ask them to insert my brother's middle name in the money order. This worked and the money order turn around and availability to my brother was literally less than 30 minutes. I was impressed with the turn around for an international transaction. I sent multiple emails to their support documenting the problem and asking when it would be fixed - and received no responses. I looked up the global head of customer support and copied him in a complaint email. Now, instead of getting a quick response to my concerns my turn around time for a transfer has gone from 30 minutes to 7 business days. I also just received an email from them saying that they are reducing my WU points as they appeared to have been inflated in the past. Odd. I strongly recommend you find an alternate method for international money transfers. Western Union is as malicious as they are incompetent.

0

DO NOT USE THIS COMPANY TO SEND MONEY TO CHILE, the agency there won't have the money to pay, I have used and sending 300 us dollar, and It took 4 days to be able to get paid

1

Title of your review :: Bad experience with Western Union Operations/Management in reference to case#34943399 MTCN 8333192999 From: Sent: Thursday, July 26, 2018 4:08 PM To: Customer Care - Customercare@westernunion.com; correspondence.desk@westernunion.com; executiveresolutionsdept@westernunion.com Cc: Sudhir Kumar [Software Engineer] USA Citizen Subject: Re: case#34943399 regarding $9.99 Western Union fee refund request 07/26/20118 Re: case#34943399 ((MTCN 8333192999) regarding $9.99 Western Union fee refund request To whom it may concern/Solutions Dept, Please investigate the case#34943399 to process $9.99 Western Union fee refund and update me via call and email. I got refund $379.15 back on the credit card except $9.99 Western Union fee. I have been calling all day long every day by spending over 10 hours if I send you my call history, but $9.99 Western Union fee was not refunded no matter how many Supervisors or representatives have been escalating the request for $9.99 Western Union fee refund. My option may be disputinging with credit card Co.

3

Appalling....agent refused to pay out to receiver of funds saying you can only send money! But their windows all covered in western union promotional stickers! Next place of call staff extremely rude! Wrote to western union complaining ...no response....by the way the funds where to help the person to get urgent medication which was advised by doctor as treatment needed immediate! Eventually got the funds .... But could have been a very serious situation if not managed to get meds. Disgusting service, never use again!

1

Not a usual user of Western Union, I attempted to transfer funds recently through Money-in-Minutes, clearly a misnomer. I only discovered the transaction was canceled by calling them, and no explanation was provided. Will never use Western Union again!

1

My transfer was declined with no reason. I called twice on WU customer support hotline and first time I've been told that my bank declined transfer and I called to my bank and they said it is not true, they didn't even get a request from WU also I have enough founds and no restrictions on my account as prefer Ed client. Second time WU customer representative told me that some information doesn't match - and she cannot even explain what does it mean

0

On several occasions I had a problem with my transfer and their "customer service" was NO help NONE. The only thing they can do is give promo codes. and say Sorry.

0

tried to send money to brazil using western union on winn Dixie store on hiwasse with raleig st in Orlando fl. the cashier who did the transaction wrote a totally different name on the senders name and the receiver coundt get the money out so I went for a refund they made me wait in line for like an hour and made me call western union,had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour,after an hour I called back then they made me go back on store to do the same thing over again,so I stayed there for another hour then western union wanted the call to be made off of winn Dixie phone,so they did and after waiting for so long and they asking me security question they finally said they would send me the refund money via mail after 7-14 business day,i was my first and last experience with western union n ill never recommended either winn Dixie store and western union company for no one in this world,so be carefull with this companies all they care is about your money and they will do everything to keep it n never refund to u!

0

tried to send money to brazil using western union on winn Dixie store on hiwasse with raleig st in Orlando fl. the cashier who did the transaction wrote a totally different name on the senders name and the receiver coundt get the money out so I went for a refund they made me wait in line for like an hour and made me call western union,had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour,after an hour I called back then they made me go back on store to do the same thing over again,so I stayed there for another hour then western union wanted the call to be made off of winn Dixie phone,so they did and after waiting for so long and they asking me security question they finally said they would send me the refund money via mail after 7-14 business day,i was my first and last experience with western union n ill never recommended either winn Dixie store and western union company for no one in this world,so be carefull with this companies all they care is about your money and they will do everything to keep it n never refund to u!

0

Very bad customer service. They put people from third world who can't even speak english.

2