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Lana dan
Posted on September 12, 2020, 03:08 am

she gave it to them then they said “the money is not arrived yet as soon as the money arrive we will give you call please leave your phone number” and she gave them the phone number and waited ten days to call her back but they don’t. Today she went and asked what’s going on they told her it’s been returned. So I went to the western union in Gravesend Kent to ask what happen and they told me it’s been collected on the next day of I put my money in. Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ It was £500 plus £13.90 delivery charge. Now I call to complain and they told me it will take up to 20 days. Now my sister asking neighbours to borrow some money.

 
Raghav
Posted on September 11, 2020, 02:50 pm

Transfer was initiated on Sep 4 2020 and verification was completed on the same day. I spoke to customer care on Sept 4 and was updated that the receiver would receive the amount on Sept 11-2020 - 11:30 AM EST Sept 11-2020 12:20 PM EST: called customer care as the receiver has not received the amount - Response from customer care-it will be credited to receiver in next 10 mins at 12:30 PM EST. Sept-11-2020 - 12:40 PM EST - called customer care as receiver yet to receive the amount - Response from customer care , Transfer is on HOLD due to pending verification . I was like !!!!! The representative mentioned would transfer the call to the concerned department for resolution->Call transferred, New representative says call is to be transferred to the Agent who is handling my transfer -> I said OK->Call put on hold for 40 mins not connected to any one :) I disconnected to dial again. Sept-11-2020 - 1:00 PM EST called customer care as receiver yet to receive the amount - Response from customer care , You haven't mentioned Receiver Account number (JOKE OF THE MILLENNIUM!!!) . I was like !!!!!, the representative mentioned would transfer the call to the concerned agent for resolution->Call transferred in progress on hold for 40 mins not connected to any one :) I will be cancelling the transfer and would also ensure i delete my account with western union . I hope this experience doesn't even deserve any star.

 
Nahi d
Posted on September 02, 2020, 03:03 pm

nd she gave it to them then they said “the money is not arrived yet as soon as the money arrive we will give you call please leave your phone number” and she gave them the phone number and waited ten days to call her back but they don’t. Today she went and asked what’s going on they told her it’s been returned. So I went to the western union in Gravesend Kent to ask what happen and they told me it’s been collected on the next day of I put my money in. Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ It was £500 plus £13.90 delivery charge. Now I call to complain and they told me it will take up to 20 days. Now my sister asking neighbours to borrow some money. I’m co

 
JanteLao
Posted on September 02, 2020, 02:59 pm

I’ve dealt with this company over the years, their service is getting worse by the day. They don’t honor any most of their clients, keeping you on hold for hours, dragging you and never pay you back even if you decide to cancel. Once they hold your money, you are totally under their mercy. Liars on top, they promise to call ????????????????????????????????_????????????????????????????_+1-8-4-4-4-2=????????????67__ ????????????????????????????????_????????????????????????????_+1-8-4-4-4-2=????????????67__ ????????????????????????????????_????????????????????????????_+1-8-4-4-4-2=????????????67__ you back and you never hear from them. Terrible customer service, agents barely pronounce English properly giving you an interview. What a mess. I’m not sure how they are still in business,

 
Wael elkaaki
Posted on September 01, 2020, 10:50 am

I’ve dealt with this company over the years, their service is getting worse by the day. They don’t honor any most of their clients, keeping you on hold for hours, dragging you and never pay you back even if you decide to cancel. Once they hold your money, you are totally under their mercy. Liars on top, they promise to call you back and you never hear from them. Terrible customer service, agents barely pronounce English properly giving you an interview. What a mess. I’m not sure how they are still in business,

 
Efrem
Posted on August 11, 2020, 08:38 am

I send money on the same day delivery to Eritrea ???????? my sister went to ask if it’s arrived and they asked her the Reference number and she gave it to them then they said “the money is not arrived yet as soon as the money arrive we will give you call please leave your phone number” and she gave them the phone number and waited ten days to call her back but they don’t. Today she went and asked what’s going on they told her it’s been returned. So I went to the western union in Gravesend Kent to ask what happen and they told me it’s been collected on the next day of I put my money in. It was £500 plus £13.90 delivery charge. Now I call to complain and they told me it will take up to 20 days. Now my sister asking neighbours to borrow some money. I’m confused Now did I went to BETTING SHOP.

 
Srini
Posted on August 06, 2020, 09:24 am

Actually i shouldn't give even 1 Star, I initiate a transfer and paid on the same day. for 2 days the status was not updated at all. Guess what while i am tracking my self the transfer got cancelled, i didn't receive any text or email, what a substandard service from Western Union, The customer service is absolutely useless, could not check the reason even they could not check the money is received or not, How ridiculous is it. even after a week i didn't get the refund yet. Looks they just get pay to apologise. Ridiculously they are telling me to check with my bank, how idiotic it is, the money was transferred from my account, my hardly earned money is with stupid Western union.

 
Nicole
Posted on July 25, 2020, 03:33 pm

I have been a Western Union customer for the past four years and in the beginning, the process was very efficient. I was transferring money to another country and all I had to do was call WU through an agent location and then receive a temporary number and give it to the cashier. Three years in, the experience has gotten soooooo poor. I had to call several times just to fix my name, my receiver's name, address, etc. EACH TIME I want to send a transfer. I felt like they do not listen at all over the phone and just want to hurry the process. First of all, I use WU because one of their agent locations are nearby and since I was used to their process. Not to mention the agent location I go to has awful customer service, they refuse to work with WU to help me send my transfer through. Previously I've been having difficulties using their agent telephone machine and especially they kept misspelling my information and force me to wait about 10 minutes each time I call (LITERALLY). Last night I thought maybe I could make my life easier by doing a transfer through their website. I took my time creating an account and using my information, blah blah blah. Thus the website said my transfer is almost complete and all I need to do is walk in and provide my phone number, easy peasy right? NOPE. When I walked in letting them know I already started the transfer process online, I was told to call them. So I did - WU representative held me on the phone for 15 minutes then hung up on me. Just so all of you guys know, WU charges more in person than if you start a process through their website. But even doing business with them you have to go through so many hurdles. Here's my recommendation to Western Union: - help your agent locations with issues like this, be available to help them because everytime I have questions or try to let store representatives know why my experience was so horrible, they basically said it is out of their control. WU get your business together. - technology has advanced. Try improving with technology instead on relying on those telephone machines. Super outdated and personally has caused me more issues than it should have. - if I use your website to process a transfer, I would expect it to work. Why bother having a website and creating an account if that doesn't make it easier for me? I ended having to call again to send a transfer and wait another 20 minutes. Seriously, make everyone's lives better by focusing on the online processes and making sure those processes are connected to the agent locations.

 
Na
Posted on July 21, 2020, 08:28 pm

I would give zero stars if I could. I always sent money to India thru western union. this is my first worst experience with western union transaction has been cancelled after 5 the day 2 times. I have reached customer care, they said your money will reach 0 to 4 days. in the middle we can't cancel the transactions,so wait for 4 th day. but the transaction was not successful. 5th day i am able to cancel my transaction. again they hold my money to 2 to 3 days.:( :(.

 
Halima Sabour
Posted on July 20, 2020, 11:00 pm

To Ms. Noemi Lazaga Dimalanta here's your money.

 
Fazil Mohammed
Posted on July 18, 2020, 01:37 pm

I wish I could give a negative or zero but there is no such option. Please never use their service online, they are thieves and they would never keep their promise of depositing the money on time forget about before. Instead, use Ria or other services that are more reliable. I HIGHLY RECOMMEND NOT USING WESTERN UNION.

 
Kam
Posted on June 20, 2020, 09:12 am

"Your transaction could not be completed." I always get this message after adding all the details on final page. Very frustrating.

 
Chandru
Posted on June 05, 2020, 09:09 am

Great. Money was successfully transferred within 5 business days as stated. Thumbs up !

 
Harsha Nathani
Posted on May 09, 2020, 05:42 am

I would give zero stars if I could. I am a student trying to get money from India to Canada using western union. Below transaction is initiated on 02nd May and money is sent to WU on 3rd May. WU decided on 5th May to cancel the transfer without bothering to give a reason for cancellation and doesn't bother to return the money. Which means I cannot access the much-needed money in any way. Every time I call they give me a templated answer that process is automatic and takes 7-10 business days. Today a full week has passed and WU already made 3$ in bank interest this week on my money. My advice to anyone using this service for outward remittance from India is to be aware and account for 15+ days delay.

 
Carine Paunkovic
Posted on April 30, 2020, 07:24 am

Worst customer service ever!!!! Simply they disappeared with my money. Have tried emailing, calling, chatting online and no one have an answer why the funds weren’t transferred. The money left my account but never arrived at country. I was never informed of any issue and the transaction went through. No one picks up the phone at customer care, no one replies to the emails and I don’t know where is my money!!!!

 
Harvs
Posted on March 22, 2020, 09:43 pm

Western Union staff in Panganiban Branch in Naga City is using her smartphone while customers are waiting. Second, their staff aren't familiar enough in Western Union products. Third, they're rude.

 
suresh
Posted on March 18, 2020, 12:20 pm

I sent money with WU to india.. they said money deposited into receiver bank but never deposited. Reached out representative 4 times they always says they will escalate. really worst service ..

 
KG
Posted on March 12, 2020, 12:00 pm

Bad Service

 
Ak
Posted on March 11, 2020, 04:28 pm

Cheating company. We have to file a complaint against these frauds. One of the worst money transfer company. They always try to cheat the customers. They hold your money when dollar rate is increasing then they will convert them for higher rate and will transfer to us with lower rate after a week. I don’t know who gave the authority to hold our money. Big Fraud Company

 
Siva
Posted on March 10, 2020, 07:46 am

Transfer was marked complete but the amount was not credited. While customer care call always got disconnected. When reached through chat they are saying some technical issue so cant be resolved, asked to reach the customer care after holding the amount for 5 days. This is not fair, in case of not able to deliver the amount should be refunded to customer account. Not satisfied with the service.

 
Pavan
Posted on February 26, 2020, 07:03 am

Transfers are always delayed, and moreover one of my transfer did not complete in 10 days as well, I had to request refund and that again took a week.

 
Chidambaram Kandasamy
Posted on February 22, 2020, 09:47 am

i did couple of transfer first three transfer completed successfully , after that they are taking very long time more than agreed date, just they will do complete status in WU but actually that is not true one. Customer care is very worst, just they will keep your money, DONT PREFER WU. if you want frustration/pressure then use western union

 
Kuldip Rindani
Posted on February 09, 2020, 11:20 am

I don't see rating below 1 may be in fractions as they don't deserve even 1. Full of crap - I was using there service for 4 years until recently when even after providing with them shit load of information now they declines transfer multiple for no apparent reason and shamefully name it business decision.

 
Posted on January 17, 2020, 11:25 pm

 
Gaurang Patel
Posted on January 09, 2020, 04:29 pm

Please dont use Western Union for money transfer. Customer service is very very poor. They didnt send my money on time. After 2 days they reject my transfer with no reason. i got my money back but i loose exchange rate. when i transfer rate was good after two days rate was down and i loose money on exchange rate

 
Leilani Santiago
Posted on January 05, 2020, 06:45 pm

Hi i sent money transfer online everything goes well after few minutes western union emailed me that my transfer was cancelled but it deducted to my account. And until now never return my money back. Pls western union i need my money back

 
Daren
Posted on November 23, 2019, 01:25 pm

This will definitely be the last time I use western union unless i have no other options on earth. Almost every time I send money, my transfer is delayed because some moron at western union decides people are too stupid to send money without intervention. It is none of western unions business who I send money to, their relation to me, or reason why the money is being sent. This is my business. Western Union's business is to transfer the money. Sending $10000.00 to Russia, sure. $100 in state.. no. Only a moron would think this is true. Western Union you need to fix your broken system.

 
SURESH PATEL
Posted on November 07, 2019, 09:42 pm

I USE WU 5 TIME AND NOW 6 TIME ITS ALLOW ME SAME DAY TRANSFER ANY MONEY IS IN MY A/C WITH IN 10 MINUTES ITS VERY FASTER THANKS WU

 
prem
Posted on November 02, 2019, 07:27 am

They are very very very slow may be using ages software , customer support is not helpful, They even dont know what to speak except ummm..hmmm...aaaaa..even dumb people can do that. They dont know what is the higher limit .they dont know what why they are declining the transaction. They waste service ever ever.

 
Pradeep
Posted on October 15, 2019, 07:34 am

CompareRemit always delay and and provide false information about Western union . The rate is 1.00 USD = 70.9482 Indian Rupee (INR) today but show 70.53 INR. Cant trust compare Remit in case of of some remittance as it not updated constantly. Go to their direct sights to check the rates.

 
kenneth olson
Posted on September 24, 2019, 03:04 pm

They are the worst, customer service can not speak English in general and mod not understand the company’s policies

 
Posted on August 30, 2019, 05:12 am

 
Posted on August 23, 2019, 05:39 pm

 
Rajehvar
Posted on August 23, 2019, 05:39 pm

Sent money using bank account to bank in foreign country, amount credited within few seconds. Really appreciated.

 
JR
Posted on August 12, 2019, 11:49 am

I Stopped using this company about 15 years ago because the excessive personal information they request to complete a simple transaction, last week a friend sent me a payment without me knowing he was sending it via western union, its been over a few days and 3 trips to try to withdraw the payment, 3 e-mails, 2 phone calls to their lousy customer service without any luck of completing the transaction, now I'm simply giving up and I'm asking the sender to go claim his money. STAY AWAY FROM THIS FRAUDULENT COMPANY!!

 
Leilani Santiago
Posted on August 07, 2019, 09:40 pm

I sent money online transfer thru the pnb bank which date august 3 2019 until now the reciever havent recieved thr money and i contact them sinced monday till today 2of the repsresentatvie hang up on me. Until now they never solved the problem .what happen to my money.

 
Sridhar
Posted on July 18, 2019, 11:29 am

69.9 showing on compareremit and 68.4767 in WU. why the difference?

 
Kamalakannan Krishnan
Posted on July 16, 2019, 07:04 pm

68.98 is the rate showing in compare remit. If go to western union site it shows the rate as 68.28. Is compareremit doing mistake or western Union ? Or compareRemit and Western Union doing this cheat together ?

 
Carlos Barboza
Posted on July 08, 2019, 02:53 pm

Requested the transfer on June 19 to Mexico, should have been effective on June 20. The receiver didn't get it so I called, They say they track and get back to me, They never did. I called again, they said they would escalate and contact me. They never did. I called again; same story. Today is July 8. I requested a refund since the receiver didn't get the money. They said they couldn't give a refund until transaction is rejected. I'm in limbo right now. The receiver has not gotten the money and I can't get a refund. Not what I expected from WU

 
Syed AsjadAzeez
Posted on June 25, 2019, 10:20 pm

69.1791 bank to bank transfer rate on 26 june. incorrect values on compare remit

 
PMang
Posted on June 22, 2019, 12:37 pm

I have had frustrations with companies in the past, but never ever as much as with Western Union. After setting up an account, I followed instructions to send money using a credit card. After filling in volumes of information I got back a notice that the transfer could not be approved at that time and to try another form of payment. Assuming my credit card company security had blocked it, I called them and was assured that they had approved the transfer but saw that it no money had been taken out. I repeated the process, got the same message and called Customer service to be told that their website got "gummed up with cookies" at times and didn't work well but they were working on it. Suggested I try another browser or the mobile app. Tried both, same result, called back to be told there was probably 'some' sort of security problem but not with my credit card and I should try debit card or go to one of their locations. Asked to speak to a supervisor when no further details were forthcoming and was dumped into a ringing phone that I finally hung up on after 10 minutes. Called again, explained credit card company approved, was told that if this was the first time I'd used this card on Western Union that was the problem, and that if I'd used it before, it would have been validated and I would be okay. When I asked how do I get it validated by WU for follow up use if I can't use it the first time. Again no rational answer except to suggest going out to their store. asked again for a supervisor and finally connected, asked her to explain why this was happening when my credit card company said they approved. She said I needed an approval code from Western Union but no answer as to how that happened or why it didn't. Once again a suggestion to go to an outlet. This on a Saturday when bank is closed so unable to get enough cash to send what's needed by my son who is stranded overseas. WORST COMPANY EXPERIENCE I HAVE EVER HAD!!!!

 
Sri Jaini
Posted on June 20, 2019, 03:53 pm

Here is my experience regarding my transaction: 2506283256 1. I have initiated my transaction around 9 AM and I got a email stating "Western Union: We’re reviewing your transfer" 2. I called around 9 AM after 15 mins hold my call was cancelled by the agent. And I called back again and this time I was told that I would get a call to review the transfer and other details. 3. I got a call at 9.46 AM stating to review the transfer and she asked lots of questions regarding the transaction to which I provided all the details and she did say my transfer is approved and might take 6 days (6/26/2019). 4. Right after the call I got email again stating "Western Union: We’re reviewing your transfer". I tried to reach out to customer service through call after 30 mins of hold and my call my hung up by the agent without providing any details on what the hold was. 5. I called back at 10.38 AM and this agent did state there is a hold and I need to provide the ID (drivers license) to myid@westernunion.com . I sent the email right away and asked for validation, to which she said that would be different department but it will be done within 15 - 30 mins. 6. I called back after 30 mins, after 20 mins hold I got hung up again. 7. Again I called back 12 PM, operator stated that my transaction is approved and no need to worry. but I asked why status online say transfer on hold (The money transfer is on hold and pending a verification from the sender.) he put me on hold and hang up the call. 8. I called back again at 1.30 PM to check the status, I was on hold 20 mins and was told transaction was on hold and I need to send the ID (drivers license) to myid@westernunion.com for which I replied I already sent the ID three hours ago. Then she said I am good to go. Again when I checked the online still as on hold, I asked for supervisor . she transferred to supervisor (heather) after 15 mins hold and then after providing all my details again for 10th time I was transferred to digital dept (banking) . Mark asked for all my details again for 11th time and said everything is good to go, but status online was still on hold again I got transferred to different department where everything repeated again and asked me to send the ID again. 9. so, it happened again at 2.30 and 4.00 PM. 10. At 4.30 PM I got a email from Selena, 334 from Global Compliance Operations asking me to call me on 800-325-6000 and I called the support but no use same worst service repeated. P,S, No change in online status and every-time I talk to different agent I am getting different information but no progress. what is this, Is this professional service. (torturing me for 8 hours)

 
Ajay
Posted on June 20, 2019, 06:59 am

I cancelled this transaction within hour then too WU has deducted the money from my account and now saying it will take 7 days to get my refund. It's total fraud services.

 
Ratna
Posted on June 12, 2019, 03:47 pm

Surprisingly am seeing very bad reviews. I did a transaction of 2500$ and it went smoothly to destination account. I didn't have any issue with this.

 
Chris
Posted on May 30, 2019, 12:14 pm

Western union uses inaccurate exchange rates. They will use low exchange rates not the official daily exchange rate. This artificially low exchange rate effectively charges you a 10% fee for any amount of money you send. See for yourself by researching and comparing to their exchange rate. I sent $1,250.00 and they effectively charged me an additional $99 dollars by shorting the receiver. This was on top of their fee they charge for transferring money. Do yourself a favor and find a different way to send someone money.

 
K
Posted on May 29, 2019, 02:53 pm

On the compare remit page it shows exchange rate as 69.90 but on WU page it show 69.53 not sure what is the deal here and for whom

 
Monika Lopez
Posted on March 19, 2019, 01:54 pm

western union complaints +1(8OO)-648-162O,incorrect bank code displayed in the transfer receipt within 15 mins of submitting the transaction. But, to my surprise and utter disappointment, it took western union organization 21 days to refund my amount back to my account after following up every alternate day and raising multiple escalation requests. Every time, i keep hearing the response our escalation team will respond to you within 24 to 48 hrs which was totally untrue. They dont even have courtesy to send an email stating the reasons for delay. As per the initial email, refund should get completed with 5 to 7 business days but only god knows why the technical issues as mentioned by their Accounts team and Supervisors took close to 20 days in sharing my refund. I have to work around for alternate options in doing the money transfer. Most importantly, if we miss to pay the credit card payment within the due date, we have to pay the fine. But, i wonder why the western union doesnt do the same when they fail to refund the customer on time due to their internal technical issues which took them 20 long days in fixing it. Please think twice before you initiate any transactions and be ready to bear such long delays before you do the transaction. It was a bitter experience to me as i got my reply only at the end despite of me reaching them multiple times.

 
KRISHNA PRABHAKAR P
Posted on February 13, 2019, 07:51 am

Hi All, I had a really worst experience with Western Union money transfer. I had to cancel my transaction because of incorrect bank code displayed in the transfer receipt within 15 mins of submitting the transaction. But, to my surprise and utter disappointment, it took western union organization 21 days to refund my amount back to my account after following up every alternate day and raising multiple escalation requests. Every time, i keep hearing the response our escalation team will respond to you within 24 to 48 hrs which was totally untrue. They dont even have courtesy to send an email stating the reasons for delay. As per the initial email, refund should get completed with 5 to 7 business days but only god knows why the technical issues as mentioned by their Accounts team and Supervisors took close to 20 days in sharing my refund. I have to work around for alternate options in doing the money transfer. Most importantly, if we miss to pay the credit card payment within the due date, we have to pay the fine. But, i wonder why the western union doesnt do the same when they fail to refund the customer on time due to their internal technical issues which took them 20 long days in fixing it. Please think twice before you initiate any transactions and be ready to bear such long delays before you do the transaction. It was a bitter experience to me as i got my reply only at the end despite of me reaching them multiple times.

 
Nirmit
Posted on January 31, 2019, 08:24 pm

Fraud!!! Just stay away from WU.. They don't fulfill their offers.. Customer support team is also cheater by giving you 24 hours promise on every follow-ups.. Beware from these scammers..

 
Richard Title
Posted on January 30, 2019, 07:33 am

Most incompetent company I have ever dealt with. Tried to send money to my adopted daughter in Jamaica. They kept suspending it. I had to repeatedly call and release it, but then they just suspended it again. 3 times! Every time, the agent promised it would not be suspended again, but then it was. Wasted ungodly amounts of my time and my adopted daughters time. Finally called to complain and cancel it. The agent actually hung up on me! Unbelievable. Hoping I get my money back from Western Union, and looking for another way to send money. Western Union is really screwed up. I suspect incompetence rather than fraud. I think their computer systems kick out transactions according to some programmed criteria, but somehow that does not get communicated to anyone until the receiver goes to pick up the money. And their agents seem clueless about what is going on, and unable to help with anything. So everyone's time and money is wasted. Stay away from Western Union.

 

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