Your review will be posted once you verify your email. Please check your email and follow the instructions. If you don't find it in your inbox, please don't forget to look for it in your promotions and spam folders.
We thank you for taking out time to post a review on CompareRemit. We have posted your review however, the review will still be subject to compliance. We will also notify you via email, once the remittance company has responded to your review. You may want also want to check your promotions and spam folders, in case you do not find our emails in your inbox.
We regret to inform you that you have been blocked from posting reviews for violating our compliance policies, terms and conditions. If you think, you may have good reasons why you should be unblocked, you may use this form write to us.
Currency Rates keep fluctuating all the time.
Would you like to be notified with the best rate?
My transfer was declined with no reason. I called twice on WU customer support hotline and first time I've been told that my bank declined transfer and I called to my bank and they said it is not true, they didn't even get a request from WU also I have enough founds and no restrictions on my account as prefer Ed client. Second time WU customer representative told me that some information doesn't match - and she cannot even explain what does it mean
0 My transfer was declined with no reason. I called twice on WU customer support hotline and first time I've been told that my bank declined transfer and I called to my bank and they said it is not true, they didn't even get a request from WU also I have enough founds and no restrictions on my account as prefer Ed client. Second time WU customer representative told me that some information doesn't match - and she cannot even explain what does it mean
0 On several occasions I had a problem with my transfer and their "customer service" was NO help NONE. The only thing they can do is give promo codes. and say Sorry.
0 On several occasions I had a problem with my transfer and their "customer service" was NO help NONE. The only thing they can do is give promo codes. and say Sorry.
0 tried to send money to brazil using western union on winn Dixie store on hiwasse with raleig st in Orlando fl. the cashier who did the transaction wrote a totally different name on the senders name and the receiver coundt get the money out so I went for a refund they made me wait in line for like an hour and made me call western union,had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour,after an hour I called back then they made me go back on store to do the same thing over again,so I stayed there for another hour then western union wanted the call to be made off of winn Dixie phone,so they did and after waiting for so long and they asking me security question they finally said they would send me the refund money via mail after 7-14 business day,i was my first and last experience with western union n ill never recommended either winn Dixie store and western union company for no one in this world,so be carefull with this companies all they care is about your money and they will do everything to keep it n never refund to u!
0 tried to send money to brazil using western union on winn Dixie store on hiwasse with raleig st in Orlando fl. the cashier who did the transaction wrote a totally different name on the senders name and the receiver coundt get the money out so I went for a refund they made me wait in line for like an hour and made me call western union,had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour,after an hour I called back then they made me go back on store to do the same thing over again,so I stayed there for another hour then western union wanted the call to be made off of winn Dixie phone,so they did and after waiting for so long and they asking me security question they finally said they would send me the refund money via mail after 7-14 business day,i was my first and last experience with western union n ill never recommended either winn Dixie store and western union company for no one in this world,so be carefull with this companies all they care is about your money and they will do everything to keep it n never refund to u!
0 tried to send money to brazil using western union on winn Dixie store on hiwasse with raleig st in Orlando fl. the cashier who did the transaction wrote a totally different name on the senders name and the receiver coundt get the money out so I went for a refund they made me wait in line for like an hour and made me call western union,had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour,after an hour I called back then they made me go back on store to do the same thing over again,so I stayed there for another hour then western union wanted the call to be made off of winn Dixie phone,so they did and after waiting for so long and they asking me security question they finally said they would send me the refund money via mail after 7-14 business day,i was my first and last experience with western union n ill never recommended either winn Dixie store and western union company for no one in this world,so be carefull with this companies all they care is about your money and they will do everything to keep it n never refund to u!
0 tried to send money to brazil using western union on winn Dixie store on hiwasse with raleig st in Orlando fl. the cashier who did the transaction wrote a totally different name on the senders name and the receiver coundt get the money out so I went for a refund they made me wait in line for like an hour and made me call western union,had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour,after an hour I called back then they made me go back on store to do the same thing over again,so I stayed there for another hour then western union wanted the call to be made off of winn Dixie phone,so they did and after waiting for so long and they asking me security question they finally said they would send me the refund money via mail after 7-14 business day,i was my first and last experience with western union n ill never recommended either winn Dixie store and western union company for no one in this world,so be carefull with this companies all they care is about your money and they will do everything to keep it n never refund to u!
0 
I've used Western Union for years and it was pretty convenient, with the exception of occasional issues which were usually resolved relatively quickly. This time, however, I haven't used Western for several months and when I tried to use it again I couldn't log into my account. I've talked to four different representatives, and no one was able to help me. Everyone had a different story: one said my account was blocked, another that my account has expired, and yet the third that their website is being updated causing technical issues. I've tried time and again to login, to change password, and to resolve the issue by calling Western. Meanwhile, a relative abroad in a bad situation is waiting for the money to be sent. 2 days of frustration, and 2 hours on the phone with representatives. Today when I mentioned to a representative that I will switch service, she said: if you do decide to use Western Union, we will give you 50 percent off your transaction fee. That's very nice.... but I feel after all this I should get all 100% off transaction fee, and for more than just one transaction! Anyway, I switched to another transfer service provider and do not intend to use Western again. It's sad that western union, with years of experience in the market, have such issues and hire staff who aren't able to resolve the problem, or don't train them enough to be able to resolve it properly.
0 I've used Western Union for years and it was pretty convenient, with the exception of occasional issues which were usually resolved relatively quickly. This time, however, I haven't used Western for several months and when I tried to use it again I couldn't log into my account. I've talked to four different representatives, and no one was able to help me. Everyone had a different story: one said my account was blocked, another that my account has expired, and yet the third that their website is being updated causing technical issues. I've tried time and again to login, to change password, and to resolve the issue by calling Western. Meanwhile, a relative abroad in a bad situation is waiting for the money to be sent. 2 days of frustration, and 2 hours on the phone with representatives. Today when I mentioned to a representative that I will switch service, she said: if you do decide to use Western Union, we will give you 50 percent off your transaction fee. That's very nice.... but I feel after all this I should get all 100% off transaction fee, and for more than just one transaction! Anyway, I switched to another transfer service provider and do not intend to use Western again. It's sad that western union, with years of experience in the market, have such issues and hire staff who aren't able to resolve the problem, or don't train them enough to be able to resolve it properly.
0 Every time I try to send money with the app or online I get error code c1992. Spoke with an agent on chat and they tell me it is because the transfer would be in violation of some countries sanction program but I can send it at a location. Why would it be possible to send it at a location but not the app or online? A sanction is a sanction right? If it is allowed one way why not all ways.
0 Every time I try to send money with the app or online I get error code c1992. Spoke with an agent on chat and they tell me it is because the transfer would be in violation of some countries sanction program but I can send it at a location. Why would it be possible to send it at a location but not the app or online? A sanction is a sanction right? If it is allowed one way why not all ways.
0 Western Union is the horriblest service I have ever had to all the customers that sending money or receiving money the easiest way fastest and friendless way start using Walmart to Walmart it is a lot cheaper and you have no issues Western Union is horrible I will never use this service ever again they expensive and you can't get your money when you need it I sent money at 9 a.m. and my receiver still at 5 p.m. can't get the money Western Union is horrible so I advise everyone to use Walmart to Walmart it's a lot cheaper faster with no hassle and give you outstanding service thanks walmart Western Union would not have got a star but u have to put a star
0 Western Union is the horriblest service I have ever had to all the customers that sending money or receiving money the easiest way fastest and friendless way start using Walmart to Walmart it is a lot cheaper and you have no issues Western Union is horrible I will never use this service ever again they expensive and you can't get your money when you need it I sent money at 9 a.m. and my receiver still at 5 p.m. can't get the money Western Union is horrible so I advise everyone to use Walmart to Walmart it's a lot cheaper faster with no hassle and give you outstanding service thanks walmart Western Union would not have got a star but u have to put a star
0 I could not send money to a friend in another country. The WU website is not working, I am getting an error message C1562. I made several calls to WE tech support, sent e-mail with a screen shot, but got absolutely no respond. I even suggested w the cause of the problem, but there no people even to listen. What a service!!!!
0 I could not send money to a friend in another country. The WU website is not working, I am getting an error message C1562. I made several calls to WE tech support, sent e-mail with a screen shot, but got absolutely no respond. I even suggested w the cause of the problem, but there no people even to listen. What a service!!!!
0 I wish CompareRemit had the option to rate negative. WU deserves it. Its IT and Customer Support system is still in the dark ages. I used to be a regular customer of WU who sends huge chunks of money every month, until lately. Recently, I have started to realize that the app history of transactions, tracking system and customer support are totally out of sync with each other. Having worked in the money transfer industry before, I understand that not all transactions to a foreign country are successful because of various reasons beyond the middle agent's (WU in this case) control. But, what is in their control is that when a transaction is declined accurate information is made available to the customer as soon as it is available, either through email push alerts, tracking portal, etc. WU is an exception. First, it's email alert system won't work. It seldom sends any information to educate the customer of a cancelled transaction so that the customer can prepare to re-initiate the transaction or look for other means to send money, which is often time bound. Second, transaction history on the app and website displays 'Complete' status despite transaction is cancelled. Second, when taken to the notice of WU customer support, the personnel have no clue of the mismatch. When probed further, they blame it on the IT systems saying the systems updates only after a couple days. Come one guys, we are living in the age of instant money transfer service to thousands of miles. And last, when asked about where one could see refund status of cancelled transactions, customer support regretfully says there is no way one could check the status online without contact them. The bottom line is that one has to initiate the transaction and hope for it to reach its destination. If he/she is lucky the transaction will make it through, otherwise you will receive your refund in 15 working days from the initiation date. In the meanwhile, you're uncertain as to what has happened to your money. I know the feedback is a little lengthy but, I hope this clarifies how WU conducts its business and cares for its customers.
0 I wish CompareRemit had the option to rate negative. WU deserves it. Its IT and Customer Support system is still in the dark ages. I used to be a regular customer of WU who sends huge chunks of money every month, until lately. Recently, I have started to realize that the app history of transactions, tracking system and customer support are totally out of sync with each other. Having worked in the money transfer industry before, I understand that not all transactions to a foreign country are successful because of various reasons beyond the middle agent's (WU in this case) control. But, what is in their control is that when a transaction is declined accurate information is made available to the customer as soon as it is available, either through email push alerts, tracking portal, etc. WU is an exception. First, it's email alert system won't work. It seldom sends any information to educate the customer of a cancelled transaction so that the customer can prepare to re-initiate the transaction or look for other means to send money, which is often time bound. Second, transaction history on the app and website displays 'Complete' status despite transaction is cancelled. Second, when taken to the notice of WU customer support, the personnel have no clue of the mismatch. When probed further, they blame it on the IT systems saying the systems updates only after a couple days. Come one guys, we are living in the age of instant money transfer service to thousands of miles. And last, when asked about where one could see refund status of cancelled transactions, customer support regretfully says there is no way one could check the status online without contact them. The bottom line is that one has to initiate the transaction and hope for it to reach its destination. If he/she is lucky the transaction will make it through, otherwise you will receive your refund in 15 working days from the initiation date. In the meanwhile, you're uncertain as to what has happened to your money. I know the feedback is a little lengthy but, I hope this clarifies how WU conducts its business and cares for its customers.
0 I agree with many of the negative reviews. I put my request through first time and was told on chat it was wrong number that was in account holders information. No problem fixed and remitted. Got a call almost 1 hour later asking me the questions on the form I filled out, my email, my reason for sending, names and city... no problem. He Than asked me my date of birth which many of us are told not to give out on phone due to identity theft ( this was no where on form) so told him no. He said they were a financial institute and they had right to ask this... come on dude... where do you live??? So will not be using Western Union and make sure friends and family know of the rudeness and unawareness of employees to ask this information... as date of birth is asked for not on the site.
0 I agree with many of the negative reviews. I put my request through first time and was told on chat it was wrong number that was in account holders information. No problem fixed and remitted. Got a call almost 1 hour later asking me the questions on the form I filled out, my email, my reason for sending, names and city... no problem. He Than asked me my date of birth which many of us are told not to give out on phone due to identity theft ( this was no where on form) so told him no. He said they were a financial institute and they had right to ask this... come on dude... where do you live??? So will not be using Western Union and make sure friends and family know of the rudeness and unawareness of employees to ask this information... as date of birth is asked for not on the site.
0 I sent money $ 200.00 to India to my account overseas to pay bank charges. Its is over one month they used money and have not refunded to me. To me it is fraud for using my money and not remitting to my account in India. This has happened to me along with others I believe so. They should close business as it pertains to mafia type activity.
1 I sent money $ 200.00 to India to my account overseas to pay bank charges. Its is over one month they used money and have not refunded to me. To me it is fraud for using my money and not remitting to my account in India. This has happened to me along with others I believe so. They should close business as it pertains to mafia type activity.
1 they will post a hold on your bank account but not complete the transaction. Tey tell you they are sorry but just cant solve the problem. They will ruining your day screw up your finances and they just dont care. The lies and misleading information is amazing. try money gram it seems to work better
5 they will post a hold on your bank account but not complete the transaction. Tey tell you they are sorry but just cant solve the problem. They will ruining your day screw up your finances and they just dont care. The lies and misleading information is amazing. try money gram it seems to work better
5 I sent money online yesterday and was received right away. Then I sent another money today to a different receiver and was declined. I called the customer service and he asked me tons of questions to check my identity and even asked me how am I related to the receiver and the purpose of sending the money??? Is this really needed - they need to know the reason why I'm sending money????? He refused to say the reason why he's declining it....POOR SERVICE AND INFORMATION TO CUSTOMERS!!! In case I answered some questions incorrectly he should have more ways to check my true indentity...sorry some of the questions were not clear due to his accent and even I asked to repeat it again still unclear.
10 I sent money online yesterday and was received right away. Then I sent another money today to a different receiver and was declined. I called the customer service and he asked me tons of questions to check my identity and even asked me how am I related to the receiver and the purpose of sending the money??? Is this really needed - they need to know the reason why I'm sending money????? He refused to say the reason why he's declining it....POOR SERVICE AND INFORMATION TO CUSTOMERS!!! In case I answered some questions incorrectly he should have more ways to check my true indentity...sorry some of the questions were not clear due to his accent and even I asked to repeat it again still unclear.
10 I tried using Western Union to send money online and I got a call from their "digital review" personnel in Costa Rica who "interviewed" me "for my own protection against fraud" and the guy determined that I should be denied and so he cancelled my transaction. The "interview" about me, my personal background, my reasons for sending the money, etc. were all asked under the guise of protecting me, so he said. In reality, he was not a personable person and wielded around his power over whether he would allow me to send money. He asked very "leading" questions and made several false assumptions. He also refused to tell me why he was rejecting my transaction. I ended up speaking to his manager who was as incompetent as he was, as well as two others in their "customer service" department in the Philippines who were nice enough people but said that there was nothing that could be done since the original idiot had already cancelled the transaction - they said I would need to go back online and start over by making a new transaction. As if I'm going to bother with that! It's little wonder this is a dying business which deserves to die a slow agonizing death. Good riddance! If you try looking for their financial performance as a company good luck, they buried it in their 2016 annual report on page 158! No wonder, as they've had declining revenue and income since 2012.
5 I tried using Western Union to send money online and I got a call from their "digital review" personnel in Costa Rica who "interviewed" me "for my own protection against fraud" and the guy determined that I should be denied and so he cancelled my transaction. The "interview" about me, my personal background, my reasons for sending the money, etc. were all asked under the guise of protecting me, so he said. In reality, he was not a personable person and wielded around his power over whether he would allow me to send money. He asked very "leading" questions and made several false assumptions. He also refused to tell me why he was rejecting my transaction. I ended up speaking to his manager who was as incompetent as he was, as well as two others in their "customer service" department in the Philippines who were nice enough people but said that there was nothing that could be done since the original idiot had already cancelled the transaction - they said I would need to go back online and start over by making a new transaction. As if I'm going to bother with that! It's little wonder this is a dying business which deserves to die a slow agonizing death. Good riddance! If you try looking for their financial performance as a company good luck, they buried it in their 2016 annual report on page 158! No wonder, as they've had declining revenue and income since 2012.
5 When i tried it first time , my money went immediately . After that whenever i am trying it is taking 1 week to transfer the money. When i am trying to do the transaction from debit card, it is not allowing me .When i spoke with their customer care , they told the process might be different from person to person without giving any valid reason . Not sure , why do people use these kind of services . It would be lot of tension when you send your money through this
3 When i tried it first time , my money went immediately . After that whenever i am trying it is taking 1 week to transfer the money. When i am trying to do the transaction from debit card, it is not allowing me .When i spoke with their customer care , they told the process might be different from person to person without giving any valid reason . Not sure , why do people use these kind of services . It would be lot of tension when you send your money through this
3 Honestly why does this company even still exist. What a freaking rip off. I haven't used them for five years and now I remember why. After spending half an hour on their broken web site I called and spent half an hour on the phone with their rep who took all of my personal info including name, CC number, DOB, 2 phone numbers, mailing address, yada yada and then they declined my card. They gave me a list of 5 "possible reasons" but would not tell me the actual reason. I tried another card and same thing. I have large credit limits on these cards - this is bullsh*t. I asked if I could do a bank transfer but no, you can't do that on the phone, but you can do that on the app or the website, but those are BROKEN, so she said I could get in my car at 1 am and DRIVE to some godforsaken WU location for the privilege of spending $13 to send $100 to my friend who is in need. About this time I started to remember something. I remembered that every freaking time I have used these people in the past, this same type of crap has happened! Why do I keep coming back for this abuse? Well in the age of smartphones I don't know why anyone would. My friend and I realized I could zap her the money on PayPal and she would have it on her phone and it costs ZERO. Stay away from these fools.
5 Honestly why does this company even still exist. What a freaking rip off. I haven't used them for five years and now I remember why. After spending half an hour on their broken web site I called and spent half an hour on the phone with their rep who took all of my personal info including name, CC number, DOB, 2 phone numbers, mailing address, yada yada and then they declined my card. They gave me a list of 5 "possible reasons" but would not tell me the actual reason. I tried another card and same thing. I have large credit limits on these cards - this is bullsh*t. I asked if I could do a bank transfer but no, you can't do that on the phone, but you can do that on the app or the website, but those are BROKEN, so she said I could get in my car at 1 am and DRIVE to some godforsaken WU location for the privilege of spending $13 to send $100 to my friend who is in need. About this time I started to remember something. I remembered that every freaking time I have used these people in the past, this same type of crap has happened! Why do I keep coming back for this abuse? Well in the age of smartphones I don't know why anyone would. My friend and I realized I could zap her the money on PayPal and she would have it on her phone and it costs ZERO. Stay away from these fools.
5 Send money using any other service. These people gave away my $3000 to someone else!! Then had the nerve to do two investigations and tell me I picked up the money myself when I was NO WHERE NEAR the pick up location!!! They wouldn't even give me a chance to prove it!!! The second investigation paper was written, your transaction dated December 30th 1899!! It was November 26th 2016!!! They can't even get the year right within 100 years!! These people are a joke! They assume no responsibility and basically laugh at you for trying to recover your money!! They will not release the location where the money was picked up in the foreign city so I can't file an investigation there. After a month of asking for the signed paper used to pick up the money they sent me a photo copy of the paper with the signature whited out!! They won't release the video footage of the person picking up the money nor the photo copy of ID used. Forget the outrageous charges they have. They will just give it to someone else with no valid ID and then say it was your fault! Its a shame they make you put at least one star on this review! I don't know how they can legally get away with running a business like this. Whatever you do, do not send money with them!! Use any other company. I guarantee they will be better.
1 Send money using any other service. These people gave away my $3000 to someone else!! Then had the nerve to do two investigations and tell me I picked up the money myself when I was NO WHERE NEAR the pick up location!!! They wouldn't even give me a chance to prove it!!! The second investigation paper was written, your transaction dated December 30th 1899!! It was November 26th 2016!!! They can't even get the year right within 100 years!! These people are a joke! They assume no responsibility and basically laugh at you for trying to recover your money!! They will not release the location where the money was picked up in the foreign city so I can't file an investigation there. After a month of asking for the signed paper used to pick up the money they sent me a photo copy of the paper with the signature whited out!! They won't release the video footage of the person picking up the money nor the photo copy of ID used. Forget the outrageous charges they have. They will just give it to someone else with no valid ID and then say it was your fault! Its a shame they make you put at least one star on this review! I don't know how they can legally get away with running a business like this. Whatever you do, do not send money with them!! Use any other company. I guarantee they will be better.
1 I have never been treated so poorly by a company as a customer. You advertise a service and as a customer I expect you to carry out my wishes. This exactly the opposite of what you have done for me. I just have one question. Who died and made you think that you are God Almighty to be making very poor decisions over my interests and wishes. You have the poorest most rude arrogant attitude towards the customer. You are discusting. Have a great day. You can either listen to what I have to say or I guarantee that if you don't you will lose a lot of business. What I have seen is the reality of a poorly run business.
2 I have never been treated so poorly by a company as a customer. You advertise a service and as a customer I expect you to carry out my wishes. This exactly the opposite of what you have done for me. I just have one question. Who died and made you think that you are God Almighty to be making very poor decisions over my interests and wishes. You have the poorest most rude arrogant attitude towards the customer. You are discusting. Have a great day. You can either listen to what I have to say or I guarantee that if you don't you will lose a lot of business. What I have seen is the reality of a poorly run business.
2 I am an Air Force Airman serving in SW Asia. My brother died in FL, my parents flew down from VT. I wanted to help with the financial situation, as they are short of money. I have tried NUMEROUS times, over a two week period to wire money via any one of 3 cc's I have. Come to find out one doesn't support wire transfers, OK. I have two other good cc's to use. I tried to wire to a checking account and to a location in FL. My credit company said that I was good to go, even had the out of the country provision on the one with the most credit available.. BUT, apparently WU's validation procedure wouldn't allow any transaction to go through. I checked with the cc co's and the transactions never even hit them. I am so disappointed in WU. They are supposed to be helpful in dire needs. There were not in any way helpful for me. I asked why the validation was not completed and they said that there were so many reasons why! Well, I cannot understand in the least, it hurts that I have great credit and cannot help my parents out in this time of need. FYI, my parents did have just enough cash to make it home to Vermont, yesterday, barely.
1 I am an Air Force Airman serving in SW Asia. My brother died in FL, my parents flew down from VT. I wanted to help with the financial situation, as they are short of money. I have tried NUMEROUS times, over a two week period to wire money via any one of 3 cc's I have. Come to find out one doesn't support wire transfers, OK. I have two other good cc's to use. I tried to wire to a checking account and to a location in FL. My credit company said that I was good to go, even had the out of the country provision on the one with the most credit available.. BUT, apparently WU's validation procedure wouldn't allow any transaction to go through. I checked with the cc co's and the transactions never even hit them. I am so disappointed in WU. They are supposed to be helpful in dire needs. There were not in any way helpful for me. I asked why the validation was not completed and they said that there were so many reasons why! Well, I cannot understand in the least, it hurts that I have great credit and cannot help my parents out in this time of need. FYI, my parents did have just enough cash to make it home to Vermont, yesterday, barely.
1 Worst service ever. Tried to transfer money to India. It's been a month and the money still not deposited to Indian account nor returned back to my US account.
0 Worst service ever. Tried to transfer money to India. It's been a month and the money still not deposited to Indian account nor returned back to my US account.
0 Worst site..... they are not giving the rate shown in compare remit site.....the actual rate they gave is much less than what they displayed in compare remit site
1 Worst site..... they are not giving the rate shown in compare remit site.....the actual rate they gave is much less than what they displayed in compare remit site
1 my transfer was declined stating i have to go through an interview. I said ok. They asked questions that are way too private and personal. I objected and their reply was 'federal regulations'. I asked if federal regulations specify this particular set of questions. The agent turned a deaf ear and kept asking me the next question. i declied to answer and rejected their service. i was a customer for 2 yrs. They ill treat people. worst service. no courtesy. Dont fall prey to their brand!!!
1 my transfer was declined stating i have to go through an interview. I said ok. They asked questions that are way too private and personal. I objected and their reply was 'federal regulations'. I asked if federal regulations specify this particular set of questions. The agent turned a deaf ear and kept asking me the next question. i declied to answer and rejected their service. i was a customer for 2 yrs. They ill treat people. worst service. no courtesy. Dont fall prey to their brand!!!
1 very worst service, my both transaction got cancelled and they are keeping money for 15 to 20 days and then canceling, after cancelling have to wait for 1 to 2 week, means for 4 week our money block. and very worst customer care service, I never ever suggest to prefer Western Union, they are making fool.
4 very worst service, my both transaction got cancelled and they are keeping money for 15 to 20 days and then canceling, after cancelling have to wait for 1 to 2 week, means for 4 week our money block. and very worst customer care service, I never ever suggest to prefer Western Union, they are making fool.
4 I had given the rating 5 star for for the previous comment.I have faced the worst service by WU customer care. Money has deducted from my bofa account with out my authorization and When I called customer care to inquire about the disrupt ,customer care people didn't answer properly and disconnected the call while i was speaking.
3 I had given the rating 5 star for for the previous comment.I have faced the worst service by WU customer care. Money has deducted from my bofa account with out my authorization and When I called customer care to inquire about the disrupt ,customer care people didn't answer properly and disconnected the call while i was speaking.
3 Worst ever service .. NO proper support from his people specially when transaction status is reviewed they will cancel the transaction without proper reason and deposit back to my account after 2 tmes. this happened for 2 times. I never Prefer this again.
3 Worst ever service .. NO proper support from his people specially when transaction status is reviewed they will cancel the transaction without proper reason and deposit back to my account after 2 tmes. this happened for 2 times. I never Prefer this again.
3 I have used western union for sending money to India atleast 5 times and it has been immediate transfer for the first 4 times when using direct deposit using debit card. But the fifth time, it has been about a week and I am yet to get my money deposited. I love the rate provided but a consistent service would have been great
5 I have used western union for sending money to India atleast 5 times and it has been immediate transfer for the first 4 times when using direct deposit using debit card. But the fifth time, it has been about a week and I am yet to get my money deposited. I love the rate provided but a consistent service would have been great
5 I opened account with Western Union on 14th of Nov. I was able to make a successful transaction. But after that everytime i try to send money it says transaction unsuccessful with Error Code C1974. Called the customer care and they are not helpful in troubleshooting the issue. supervisor told me to wait for 3 days before making a fresh transaction, but even after 5 days it is the same issue.
2 I opened account with Western Union on 14th of Nov. I was able to make a successful transaction. But after that everytime i try to send money it says transaction unsuccessful with Error Code C1974. Called the customer care and they are not helpful in troubleshooting the issue. supervisor told me to wait for 3 days before making a fresh transaction, but even after 5 days it is the same issue.
2 I initiated the money transfer through Western Union on 9th November 2016 and by then they mentioned number of days as 4. Today i got an email from them saying that we have received your money and will process it by 17th which is 5 days later than what they promised. This is real cheating and crap. Will never use this service again.
1 I initiated the money transfer through Western Union on 9th November 2016 and by then they mentioned number of days as 4. Today i got an email from them saying that we have received your money and will process it by 17th which is 5 days later than what they promised. This is real cheating and crap. Will never use this service again.
1 SCAMMERS WHO WILL WASTE YOUR TIME. DON'T FALL FOR IT. Worst Service and even poorer customer care. The transaction was getting declined. I checked with my bank and they confirmed that the transaction was getting through from their side. When I got in touch with WU customer care named Danica she wasn't ready to listen to the problem and asked me to visit the Agent location instead. Who visits an Agent in today's digital age.
2 SCAMMERS WHO WILL WASTE YOUR TIME. DON'T FALL FOR IT. Worst Service and even poorer customer care. The transaction was getting declined. I checked with my bank and they confirmed that the transaction was getting through from their side. When I got in touch with WU customer care named Danica she wasn't ready to listen to the problem and asked me to visit the Agent location instead. Who visits an Agent in today's digital age.
2 Worst website only first transfer went through, after that only error poor customer care, they don't know the resolutions only giving superficial answers, poor customer satisfaction, please avoid it
3 Worst website only first transfer went through, after that only error poor customer care, they don't know the resolutions only giving superficial answers, poor customer satisfaction, please avoid it
3 I have used WU 4 times.I have found no issues.Till so far it is very good.My money got credited to receiver's account just on button click.
1 I have used WU 4 times.I have found no issues.Till so far it is very good.My money got credited to receiver's account just on button click.
1 Seems like there is an ambiguity in the information here and in the information in Westernunion. The refer a friend policy seems to be expired already however the compareremit says its valid till 1st Dec. When i had a chat with WU team they said anything outside of westernunion website is not an official offer from WU.
1 Seems like there is an ambiguity in the information here and in the information in Westernunion. The refer a friend policy seems to be expired already however the compareremit says its valid till 1st Dec. When i had a chat with WU team they said anything outside of westernunion website is not an official offer from WU.
1 This is the best service ever. Great rates always. <=900 no charges, Since the exchange rate is high, the $3 charge for higher amounts upto $2999 impacts very less, and hence rates are high than all the other services listed here. Transfer happens in <10 mins. Great service WU, keep it up.
2 Worst ever money transfer service. Never ever try western union, they just make you go pillar to post and does nothing. first you can never track your transaction online and when you call them, they only say its going to happen soon. My first transaction took ages to complete and the second transaction went on hold and they are telling they require multiple proofs of my ID and letter from bank and if no document is submitted, the amount will not be refunded as well. crap service provider. They even ask for Online banking password which I denied
6 Worst ever money transfer service. Never ever try western union, they just make you go pillar to post and does nothing. first you can never track your transaction online and when you call them, they only say its going to happen soon. My first transaction took ages to complete and the second transaction went on hold and they are telling they require multiple proofs of my ID and letter from bank and if no document is submitted, the amount will not be refunded as well. crap service provider. They even ask for Online banking password which I denied
6 Worst money transfer service I have ever used! Website is bad, customer service is bad, I was able to do only one transaction successfully out of almost 10 times! My money transfer was kept on hold, they asked for IDs but it didn't stop there! I got calls and emails on random hours (4 in the morning) and transactions were cancelled if not responded. I spent hours talking to customer service to authenticate my account but it didn't work as well! I won't recommend it to anyone!
4 Worst money transfer service I have ever used! Website is bad, customer service is bad, I was able to do only one transaction successfully out of almost 10 times! My money transfer was kept on hold, they asked for IDs but it didn't stop there! I got calls and emails on random hours (4 in the morning) and transactions were cancelled if not responded. I spent hours talking to customer service to authenticate my account but it didn't work as well! I won't recommend it to anyone!
4 Never use there service, they are cheating people on the name of money transferring service. They deducted money from my US account and my indian bank account was not credited even after the promised delivery date. After multiple follow ups they say we released funds from our side, please follow up with ur local bank. I went to indian branch and figured out that the funds were not released from WU. When i call WU customer service they say funds were not released and will process refund and for that i need to wait for another 48 hours. I kindly suggest friends, not to get into this trap and use other trusted services like ria and remitly.
7 Never use there service, they are cheating people on the name of money transferring service. They deducted money from my US account and my indian bank account was not credited even after the promised delivery date. After multiple follow ups they say we released funds from our side, please follow up with ur local bank. I went to indian branch and figured out that the funds were not released from WU. When i call WU customer service they say funds were not released and will process refund and for that i need to wait for another 48 hours. I kindly suggest friends, not to get into this trap and use other trusted services like ria and remitly.
7 I have been WU customer for the past 2 years. It used to be my favorite service provider. Since others are providing better rates in the market, for the past few months I didn't use WU. Today I noticed they are giving a better rate so did a transfer. But the transaction was kept on hold and later got declined email. I called them to find out reason. They said I need to provide few personal details such as full name, dob, phone num etc. which are already there with my account. They asked me to send those details again to a different team thru email. I was told for every transaction there will be review and need to go thru this process. Who will do all these nonsense for every transaction? It was not the case few months back. Since the transaction is declined they said it may take up to 7 working days to release my money back in my account. Very frustrating. Can't believe a company working like this (for existing customers) when there is huge competition in market. This would be my last transaction. I wish this review should be read by their sr. folks to take corrective action.
20 I have been WU customer for the past 2 years. It used to be my favorite service provider. Since others are providing better rates in the market, for the past few months I didn't use WU. Today I noticed they are giving a better rate so did a transfer. But the transaction was kept on hold and later got declined email. I called them to find out reason. They said I need to provide few personal details such as full name, dob, phone num etc. which are already there with my account. They asked me to send those details again to a different team thru email. I was told for every transaction there will be review and need to go thru this process. Who will do all these nonsense for every transaction? It was not the case few months back. Since the transaction is declined they said it may take up to 7 working days to release my money back in my account. Very frustrating. Can't believe a company working like this (for existing customers) when there is huge competition in market. This would be my last transaction. I wish this review should be read by their sr. folks to take corrective action.
20 1st transaction was fast, but after then Online WU transactions couldn't be completed. refer a friend link poses error always
6 1st transaction was fast, but after then Online WU transactions couldn't be completed. refer a friend link poses error always
6 Even last month transfer was slow and took until 5-7 business days. This month, it is very fast and received money within a day. Currently, western union is providing best exchange rates. Compare all the exchange rates before sending money.
5 Even last month transfer was slow and took until 5-7 business days. This month, it is very fast and received money within a day. Currently, western union is providing best exchange rates. Compare all the exchange rates before sending money.
5 Have used western union many a times now. The transfer is absolutely free upto $2999 (to bank accounts). Always get my transfers done within 24 hours. Really fast service and you get whatever money they show you during processing. No hidden fees. Really impressed.
5 Have used western union many a times now. The transfer is absolutely free upto $2999 (to bank accounts). Always get my transfers done within 24 hours. Really fast service and you get whatever money they show you during processing. No hidden fees. Really impressed.
5 WORST MONEY TRANSFER SERVICE EVER. I got charged penalty and hit on my credit because WESTERN UNION made delay in transfer and the customer rep was rude enough to not to answer my direct question. NEVER EVER USE WESTERN UNION. They DO NOT UNDERSTAND THE CONCEPT OF SERVICE TO CUSTOMER. I just got off from the phone with your customer rep. She said Western Union is not liable for anything. Even if the transaction is not completed in 3-5 days as committed THIS IS WORST SERVICE EXPERIENCE EVER. I FEEL LIKE TALKING TO ATTORNEY TO SEEK THE WAYS AS I DO NOT FEEL I SHOULD PAY PENALTY BECAUSE OF MISTAKE OF WESTERN UNION I get email to say transaction is complete. See below chain. This is FRAUD MONEY TRANSFER ORGANIZATION
6 WORST MONEY TRANSFER SERVICE EVER. I got charged penalty and hit on my credit because WESTERN UNION made delay in transfer and the customer rep was rude enough to not to answer my direct question. NEVER EVER USE WESTERN UNION. They DO NOT UNDERSTAND THE CONCEPT OF SERVICE TO CUSTOMER. I just got off from the phone with your customer rep. She said Western Union is not liable for anything. Even if the transaction is not completed in 3-5 days as committed THIS IS WORST SERVICE EXPERIENCE EVER. I FEEL LIKE TALKING TO ATTORNEY TO SEEK THE WAYS AS I DO NOT FEEL I SHOULD PAY PENALTY BECAUSE OF MISTAKE OF WESTERN UNION I get email to say transaction is complete. See below chain. This is FRAUD MONEY TRANSFER ORGANIZATION
6 I have have used WU for at least 4-5 times. Overall the process has not been too painful. Sometimes you may get calls to confirm the transfer. Once that's done, I have seen my money in my ICICI bank within a day. Overall a good rate with a large enough company.
2 I have have used WU for at least 4-5 times. Overall the process has not been too painful. Sometimes you may get calls to confirm the transfer. Once that's done, I have seen my money in my ICICI bank within a day. Overall a good rate with a large enough company.
2 No wonder most people here have just given one star reviews. These things suck with western union service: 1. Website!! Website!! Website!! It mess. 2. There timeline of 5 days is just for luring people. Ones you are in you are trapped. Can take anywhere between 7-12 days. Good luck finding information about transaction. 3. Customer Service: At the best its like Bureaucratic office. One department passes to other and of course the other one has to be closed. 4. They will put your transfer on hold even if they have verified and approved transaction to same account multiple times before. 5. After review to get simple approval takes another 3-4 days. So if your transaction is in approval stage good luck getting that money in a week. Pros:(one star for these points) 1. Only thing is simple to schedule. 2. Exchange rate, transaction fees 3. If you have all the luck and WU god is happy with you then money gets transferred in 5 days.
3 No wonder most people here have just given one star reviews. These things suck with western union service: 1. Website!! Website!! Website!! It mess. 2. There timeline of 5 days is just for luring people. Ones you are in you are trapped. Can take anywhere between 7-12 days. Good luck finding information about transaction. 3. Customer Service: At the best its like Bureaucratic office. One department passes to other and of course the other one has to be closed. 4. They will put your transfer on hold even if they have verified and approved transaction to same account multiple times before. 5. After review to get simple approval takes another 3-4 days. So if your transaction is in approval stage good luck getting that money in a week. Pros:(one star for these points) 1. Only thing is simple to schedule. 2. Exchange rate, transaction fees 3. If you have all the luck and WU god is happy with you then money gets transferred in 5 days.
3 Dont use westerunion for any urgency cases. Receiving successful transaction conformation mail will take 5 working days like "Western Union: money transfer confirmed". End of the 5th day you will receive the another mail like "Western Union: Your money transfer's on hold". Refund will take Maximum 11 working days. who knows the currency values after 11th day? it may go UP or DOWN... Better avoid in case of any urgency.
3 Dont use westerunion for any urgency cases. Receiving successful transaction conformation mail will take 5 working days like "Western Union: money transfer confirmed". End of the 5th day you will receive the another mail like "Western Union: Your money transfer's on hold". Refund will take Maximum 11 working days. who knows the currency values after 11th day? it may go UP or DOWN... Better avoid in case of any urgency.
3 
