HIGHLIGHTS
Western Union is a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2017, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs. We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders. We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.
Western Union, moving money for better.
FEATURES (Currently showing rates for USA to IND change )
- Online Transfer
- Credit Card/Debit Card
- Cash
- ACH Transfer
- Wire Transfer
*some restrictions apply
- Exact name as it appears on their government-issued ID
- Receiver’s street address, city/province/state and country
Sending money directly to a bank account:
- Within the US: Bank name, account name, account number and routing number
- Outside the US: International bank account number (IBAN) and international bank identifier code (BIC), or the receiving country equivalent
USER REVIEWS
Its been ten days that my recipient did not get the money. I called on jul 13, 14 and jul 15 morning. I was told the money will be deposited on Jul 15 at 3.52pm EST. It did not get deposit. I called again jul 15 twice. Now I was told that the money is hold and they need additional info to release the hold. My recipient will need to wait another 7 days to get the money. I did not get any email or agent did not tell when I called multiple times. Now the agent from the last call said that I am faking about the call. There is no notes that I called. I can grab my phone list and conversation history from the phone company to prove it. I do not have time to play around making fake calls. My recipient has been waiting for ten days now and still the money is not his hand. This so so frustrating. I am very much hurts with the blame that I did not call. I have been calling and tensed last three days to make transfer happen and now you guys portrayed me as a liar. Very disappointing and irresponsible service.
15 Its been ten days that my recipient did not get the money. I called on jul 13, 14 and jul 15 morning. I was told the money will be deposited on Jul 15 at 3.52pm EST. It did not get deposit. I called again jul 15 twice. Now I was told that the money is hold and they need additional info to release the hold. My recipient will need to wait another 7 days to get the money. I did not get any email or agent did not tell when I called multiple times. Now the agent from the last call said that I am faking about the call. There is no notes that I called. I can grab my phone list and conversation history from the phone company to prove it. I do not have time to play around making fake calls. My recipient has been waiting for ten days now and still the money is not his hand. This so so frustrating. I am very much hurts with the blame that I did not call. I have been calling and tensed last three days to make transfer happen and now you guys portrayed me as a liar. Very disappointing and irresponsible service.
15 NEVER USE WESTERN UNION!!! They keep you on hold for hours, they constantly put your money on hold "for fraud review" and you have to give too much personal information just to send your love one some money. I will never use WU again!
15 NEVER USE WESTERN UNION!!! They keep you on hold for hours, they constantly put your money on hold "for fraud review" and you have to give too much personal information just to send your love one some money. I will never use WU again!
15 It has been very positive, fast sending and the recipient receiving the money through WU online.(NO FEES Bank to Bank transactions) They have the highest Philippine pesos to Dollar rates, I think there’s no problem or questions asked as long as You and your recipients have a secure bank account and the info is accurate and already established in the systems.
0 It has been very positive, fast sending and the recipient receiving the money through WU online.(NO FEES Bank to Bank transactions) They have the highest Philippine pesos to Dollar rates, I think there’s no problem or questions asked as long as You and your recipients have a secure bank account and the info is accurate and already established in the systems.
0 Terrible Terrible customer service, Reps are soo rude! They don't care to loose a long time customer. Luckily WU is not the only place to send money.
16 Terrible Terrible customer service, Reps are soo rude! They don't care to loose a long time customer. Luckily WU is not the only place to send money.
16 I have had the absolute worst most terrible time dealing with this company I sent cash to my husband in Nevada from Florida and we had to go through a personal questionnaire when he went to go pick up the money mind you I had a cab outside waiting my husband did at the place where he went to go pick it up because he's visiting his brother so this cab is running Fair while these people are asking me how did I meet my husband how long did I know my husband all these personal questions which are irrelevant to the fact that I'm sending him money we're married okay and they really gave me a hard time and it was a very difficult thing to do and in times of an emergency it was not helpful useful at all this company is terrible
5 I have had the absolute worst most terrible time dealing with this company I sent cash to my husband in Nevada from Florida and we had to go through a personal questionnaire when he went to go pick up the money mind you I had a cab outside waiting my husband did at the place where he went to go pick it up because he's visiting his brother so this cab is running Fair while these people are asking me how did I meet my husband how long did I know my husband all these personal questions which are irrelevant to the fact that I'm sending him money we're married okay and they really gave me a hard time and it was a very difficult thing to do and in times of an emergency it was not helpful useful at all this company is terrible
5 I had a terrible experience in Western Union. I sent a money last May 1,2020 to the Philippines but my recipient messaged me that the money I sent was “on hold” so I decided to called up the customer service to check what happen. Upon speaking with 3 different agents unfortunately they failed to answer my questions. But in fact they were trying to transfer my calls to other department and I’ve waited for so long for 20 minutes didn’t even address my concern and worst happen hang up. It’s really terrible Ive been patronizing this money transfer for many years but sadly I experienced lately terrible thing, very UNPROFESSIONAL and RUDE customer agents. They would have informed me right away if western union doesn’t want my money or whatever. Because they are wasting the customers time. This is unacceptable service, a bad service!?? I will NEVER EVER do business in western union anymore. VERY POOR SERVICE!
14 I had a terrible experience in Western Union. I sent a money last May 1,2020 to the Philippines but my recipient messaged me that the money I sent was “on hold” so I decided to called up the customer service to check what happen. Upon speaking with 3 different agents unfortunately they failed to answer my questions. But in fact they were trying to transfer my calls to other department and I’ve waited for so long for 20 minutes didn’t even address my concern and worst happen hang up. It’s really terrible Ive been patronizing this money transfer for many years but sadly I experienced lately terrible thing, very UNPROFESSIONAL and RUDE customer agents. They would have informed me right away if western union doesn’t want my money or whatever. Because they are wasting the customers time. This is unacceptable service, a bad service!?? I will NEVER EVER do business in western union anymore. VERY POOR SERVICE!
14 Never ever use this company. I have a very bad experience of sending money to a bank account outside Canada. It took more than 15 days after repeated follow ups through emails and phone calls.
9 Never ever use this company. I have a very bad experience of sending money to a bank account outside Canada. It took more than 15 days after repeated follow ups through emails and phone calls.
9 OMG,,DO NOT USE THIS "COMPANY" EVER, EVER, EVER !!! I sent $250 plus a $25 fee for immediate access to a friend that I had sent money to in the past, using this sick, disgusting "organization" [lol]. Her name was on the kiosk as someone I had sent money to before. Three hours later my friend was told the funds were not going to be given and that I, the sender, must call the 800 325 6000. When I called, talking to an operator in the Philippines, of course, she asked me several, very, very personal questions like my name, address, the receiver's name, the state and how do I know this person, when was the last time we spoke, saw each other, and the nature of our relationship, All of which I answered and after 15-20 minutes of this nonsense I was told, "we believe there is fraud occurring and are going to refund your money. I asked on what basis, a was given the same answer, even by a supervisor. ABSOLUTELY INSANE NONSENSE BASED ON ABSOLUTELY NOTHING WITH ANY BASIS IN REALITY.
21 OMG,,DO NOT USE THIS "COMPANY" EVER, EVER, EVER !!! I sent $250 plus a $25 fee for immediate access to a friend that I had sent money to in the past, using this sick, disgusting "organization" [lol]. Her name was on the kiosk as someone I had sent money to before. Three hours later my friend was told the funds were not going to be given and that I, the sender, must call the 800 325 6000. When I called, talking to an operator in the Philippines, of course, she asked me several, very, very personal questions like my name, address, the receiver's name, the state and how do I know this person, when was the last time we spoke, saw each other, and the nature of our relationship, All of which I answered and after 15-20 minutes of this nonsense I was told, "we believe there is fraud occurring and are going to refund your money. I asked on what basis, a was given the same answer, even by a supervisor. ABSOLUTELY INSANE NONSENSE BASED ON ABSOLUTELY NOTHING WITH ANY BASIS IN REALITY.
21 Thief!!!!!!! Learn my lesson, don't deserve 1 star!!! long term customer!!!! I recently sent money through your website but unfortunately the receiver forgot to update me what his full first name belong to his actual ID, so i decided to correct the mistake and try to edit his name by calling the customer service via chat ( which first time i've done) Now the chat was provided to your website but unfortunately he was unsuccessful to help me with my request so i decided to call the customer service. i spoke to this representative and told her the issue but unable to help me so i asked to speak to supervisor she connected me but few sec ringing it got disconnected so i decided to call back. Now it's a different representative. I explained to him what happened on the first phone call and requested a supervisor again but i have to repeat myself explaining the issue AGAIN! which is frustrating and a waste of time but i shall try to be patient and explain everything to him. I express my satisfaction with the service due to one simple mistake I made which should be corrected easily but both representative unsuccessful to give me an answer. I understand that I made the transaction through the website and the application but your company has NO RIGHT to steal money from me. When I decided to cancel the recent transaction I noticed on the bottom message saying the transaction fee would not be able to refund WHICH ITS BUNCH OF BS AND STEALING. your company made millions of $ all over the world and i know i made simple mistakes but for you to steal $4.99 transaction fee is very unbelievable and your representative goal is to stand by it and steal from me. The transaction i cancelled would not be refunded 7days from now but knowing i will not get FULL AMOUNT of what used to send this money and the representative offer me a discount for future transaction but i only can use it if i send through AGENT LOCATION. We are still in PANDEMIC and I get off late from work and work my butt off during this PANDEMIC SEASON but he has audacity to tell me that.!!!!!!!! First of all I am a healthcare worker and I do not have time to go to an agent location to send money if your company made it clear that APPS AND WEBSITE to send money is more convenient . PS. I demand FULL AMOUNT REFUND
11 Thief!!!!!!! Learn my lesson, don't deserve 1 star!!! long term customer!!!! I recently sent money through your website but unfortunately the receiver forgot to update me what his full first name belong to his actual ID, so i decided to correct the mistake and try to edit his name by calling the customer service via chat ( which first time i've done) Now the chat was provided to your website but unfortunately he was unsuccessful to help me with my request so i decided to call the customer service. i spoke to this representative and told her the issue but unable to help me so i asked to speak to supervisor she connected me but few sec ringing it got disconnected so i decided to call back. Now it's a different representative. I explained to him what happened on the first phone call and requested a supervisor again but i have to repeat myself explaining the issue AGAIN! which is frustrating and a waste of time but i shall try to be patient and explain everything to him. I express my satisfaction with the service due to one simple mistake I made which should be corrected easily but both representative unsuccessful to give me an answer. I understand that I made the transaction through the website and the application but your company has NO RIGHT to steal money from me. When I decided to cancel the recent transaction I noticed on the bottom message saying the transaction fee would not be able to refund WHICH ITS BUNCH OF BS AND STEALING. your company made millions of $ all over the world and i know i made simple mistakes but for you to steal $4.99 transaction fee is very unbelievable and your representative goal is to stand by it and steal from me. The transaction i cancelled would not be refunded 7days from now but knowing i will not get FULL AMOUNT of what used to send this money and the representative offer me a discount for future transaction but i only can use it if i send through AGENT LOCATION. We are still in PANDEMIC and I get off late from work and work my butt off during this PANDEMIC SEASON but he has audacity to tell me that.!!!!!!!! First of all I am a healthcare worker and I do not have time to go to an agent location to send money if your company made it clear that APPS AND WEBSITE to send money is more convenient . PS. I demand FULL AMOUNT REFUND
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