HIGHLIGHTS
Western Union is a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2017, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs. We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders. We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.
Western Union, moving money for better.
FEATURES ((Currently showing rates for USA to IND change)
- Online Transfer
- Credit Card/Debit Card
- Cash
- ACH Transfer
- Wire Transfer
*some restrictions apply
USER REVIEWS
I canceled a money transfer that I was sending for my mother in law surgery because the transfer was taking too long. Western Union claims that I needed to upload identification which I had already done the same day I processed the transfer. I canceled the transfer because I wanted to send the money by MoneyGram. It’s going on 4 weeks now and the money is not back in my bank account. My mother in law just died because I could not send her the money ($4,000.00) since western union is still holding on to my money. I have never dealt with an organization with such poor customer service. Every time you call them someone in the Philippines that offers zero assistance. They continuously lied to me about returning the $4,000.00 to my bank account. Do not use western union guys. I recommend using MoneyGram. Also, I am looking for a good attorney that can assist me with filing a lawsuit against western union. Please let me know if you guys have any experience where you had to file lawsuit against western and the attorney you used. My email is [email protected]
1 I canceled a money transfer that I was sending for my mother in law surgery because the transfer was taking too long. Western Union claims that I needed to upload identification which I had already done the same day I processed the transfer. I canceled the transfer because I wanted to send the money by MoneyGram. It’s going on 4 weeks now and the money is not back in my bank account. My mother in law just died because I could not send her the money ($4,000.00) since western union is still holding on to my money. I have never dealt with an organization with such poor customer service. Every time you call them someone in the Philippines that offers zero assistance. They continuously lied to me about returning the $4,000.00 to my bank account. Do not use western union guys. I recommend using MoneyGram. Also, I am looking for a good attorney that can assist me with filing a lawsuit against western union. Please let me know if you guys have any experience where you had to file lawsuit against western and the attorney you used. My email is [email protected]
1 Never in my life have I dealt with a business that performs the lowest amount possible of Customer service 3/4 hours ,4 different Reps. with 0 fucks given in regards to my 700$ printed piece of paper ? It's been more than frustrating not to mention embarrassing standing at the counter of my bank with the manager on spkr phone conversation with a Rep.of Western Union who can only speak very little English apologize repeatedly and assure the Bank the MO was in fact valid and may honor by cashing which the manager politely declined and refused to let me deposit the 700$ MO I purchased into my acct..Now this is repeated a 2nd time at the Wells Fargo bank i deal with..Same situation? Not 1 human spokesperson from WU or Wells Fargo or Wal Mart could openly discuss reasons they Refuse cashing the 700$ MO I paid CASH for 4 days prior? To be frank, I fukd around and found out! Don't be a Victim of MO fraud?? just Say"in??????????
1 Never in my life have I dealt with a business that performs the lowest amount possible of Customer service 3/4 hours ,4 different Reps. with 0 fucks given in regards to my 700$ printed piece of paper ? It's been more than frustrating not to mention embarrassing standing at the counter of my bank with the manager on spkr phone conversation with a Rep.of Western Union who can only speak very little English apologize repeatedly and assure the Bank the MO was in fact valid and may honor by cashing which the manager politely declined and refused to let me deposit the 700$ MO I purchased into my acct..Now this is repeated a 2nd time at the Wells Fargo bank i deal with..Same situation? Not 1 human spokesperson from WU or Wells Fargo or Wal Mart could openly discuss reasons they Refuse cashing the 700$ MO I paid CASH for 4 days prior? To be frank, I fukd around and found out! Don't be a Victim of MO fraud?? just Say"in??????????
1 Worst remittance service because I always have to upload my ID for verification. It’s ok for first time or second but every time I am sending a remittance, I have to upload and ID. Then it will take more than 30 minutes for the process to complete because of “verification”. Compared to remitly or xoom the remittance is almost instant. This is the last time I will use western union even if their fees are lower than remitly and xoom.
0 Worst remittance service because I always have to upload my ID for verification. It’s ok for first time or second but every time I am sending a remittance, I have to upload and ID. Then it will take more than 30 minutes for the process to complete because of “verification”. Compared to remitly or xoom the remittance is almost instant. This is the last time I will use western union even if their fees are lower than remitly and xoom.
0 Kaya what’s happening with western Union nowadays ! There’s no cash everywhere I go !have gone to five places including East park,arcades,Mandahill some town outlets????couldn’t find money-wouldn’t be surprised with Mandahill brach because they don’t have cash mostly! I have been using western Union and I think the level it has reached is bad????
0 Kaya what’s happening with western Union nowadays ! There’s no cash everywhere I go !have gone to five places including East park,arcades,Mandahill some town outlets????couldn’t find money-wouldn’t be surprised with Mandahill brach because they don’t have cash mostly! I have been using western Union and I think the level it has reached is bad????
0 I have been using their service for over 14 years, all of a sudden they discontinued my service without a reason. I have filled all their questioners provided all proof a wages. I have always used the service to send money to family members and now I can't without a motive. HORRIBLE service
0 I have been using their service for over 14 years, all of a sudden they discontinued my service without a reason. I have filled all their questioners provided all proof a wages. I have always used the service to send money to family members and now I can't without a motive. HORRIBLE service
0 What a terrible company to deal with. I was trying to send money abroad and got a phone call where a gay with a difficult to understand accent was asking tons of questions and at some point those questions became very personal and suspicious for me. They rejected my "send". On a tot of this their commissions are insane! Fine... I used PayPal - it was easy and no questions asked with the commission half off what WU charges. Never AGAIN I will deal with this company.
0 What a terrible company to deal with. I was trying to send money abroad and got a phone call where a gay with a difficult to understand accent was asking tons of questions and at some point those questions became very personal and suspicious for me. They rejected my "send". On a tot of this their commissions are insane! Fine... I used PayPal - it was easy and no questions asked with the commission half off what WU charges. Never AGAIN I will deal with this company.
0 This company actually deserves 0 or negative stars. With so many good money transfer companies, I have no idea why Western Union is still in business. I managed just one transfer through their website, only to learn it had been cancelled supposedly because they required a phone confirmation with me. My phone call log proves they never called. They are liars. Customer service morons have told me my error was using Chrome for my browser -- that I should use Firefox. First, what company doing e-commerce of any kind does not work on Chrome? Amazon doesn't seem to have a problem. Second, it doesn't work on Firefox either. I decided to give them one last chance earlier this evening and when the transfer failed after completing the entire procedure, I called customer service. This latest moron said their fee was $12.50. I told him I would pay it, complete the transaction and then begin doing what I am doing right now. He hung up on me and then made three harassing hang-up calls immediately thereafter. On the third I politely offered him a great big bouquet of f*ck-yous. Western Union. -- ANYONE but them. I went to Wise (formerly TransferWise) and completed the transfer inan amazingly short time!
2 This company actually deserves 0 or negative stars. With so many good money transfer companies, I have no idea why Western Union is still in business. I managed just one transfer through their website, only to learn it had been cancelled supposedly because they required a phone confirmation with me. My phone call log proves they never called. They are liars. Customer service morons have told me my error was using Chrome for my browser -- that I should use Firefox. First, what company doing e-commerce of any kind does not work on Chrome? Amazon doesn't seem to have a problem. Second, it doesn't work on Firefox either. I decided to give them one last chance earlier this evening and when the transfer failed after completing the entire procedure, I called customer service. This latest moron said their fee was $12.50. I told him I would pay it, complete the transaction and then begin doing what I am doing right now. He hung up on me and then made three harassing hang-up calls immediately thereafter. On the third I politely offered him a great big bouquet of f*ck-yous. Western Union. -- ANYONE but them. I went to Wise (formerly TransferWise) and completed the transfer inan amazingly short time!
2 I like Western Union and I had to wait 15 minutes for the review, but I would rather that than PayPal approving any and every transaction and then pull back your cash.
0 I like Western Union and I had to wait 15 minutes for the review, but I would rather that than PayPal approving any and every transaction and then pull back your cash.
0 Worst website ever! SInce customer care so is so rude. I tried to find help and it looks like it was a machine or someone who did not care write the answers. THere is help center, faqs, customer care, millions of repeated titles and everything is a mess. They only have one topic with a video on how to send money. Then there is not organization and the English doesn't read right. Couldn't solve my problem on my own. You cannot even go to the right place if you search in Google. You cannot find anything if you try to search their fake help center. Virtual assistance is a joke. Since your customer service people are so rude at least hire people who know how help content operates. I can write better answers. Extremely disappointing experience.
9 Worst website ever! SInce customer care so is so rude. I tried to find help and it looks like it was a machine or someone who did not care write the answers. THere is help center, faqs, customer care, millions of repeated titles and everything is a mess. They only have one topic with a video on how to send money. Then there is not organization and the English doesn't read right. Couldn't solve my problem on my own. You cannot even go to the right place if you search in Google. You cannot find anything if you try to search their fake help center. Virtual assistance is a joke. Since your customer service people are so rude at least hire people who know how help content operates. I can write better answers. Extremely disappointing experience.
9 Good luck cancelling your transaction after they put it on hold. Took me 5 interactions with support to got it cancelled. Apparently they sent it to additional review to their security team and it is stuck in limbo there unless you give them Photo ID of the receiver (cmon, you can’t be serious). And still for cancelling the transfer they are asking for a formal email with receiver’s information (even though they are talking to you on the phone and even though you are explaining them that you cannot provide it just because you don’t know the receiver's passport data) with the EXPLANATION and details of why you are cancelling. Will never use them again, their competitor platforms are so much better and faster
8 Good luck cancelling your transaction after they put it on hold. Took me 5 interactions with support to got it cancelled. Apparently they sent it to additional review to their security team and it is stuck in limbo there unless you give them Photo ID of the receiver (cmon, you can’t be serious). And still for cancelling the transfer they are asking for a formal email with receiver’s information (even though they are talking to you on the phone and even though you are explaining them that you cannot provide it just because you don’t know the receiver's passport data) with the EXPLANATION and details of why you are cancelling. Will never use them again, their competitor platforms are so much better and faster
8 
