HIGHLIGHTS
Western Union is a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2017, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs. We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders. We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.
Western Union, moving money for better.
FEATURES ((Currently showing rates for USA to IND change)
- Online Transfer
- Credit Card/Debit Card
- Cash
- ACH Transfer
- Wire Transfer
*some restrictions apply
- Exact name as it appears on their government-issued ID
- Receiver’s street address, city/province/state and country
Sending money directly to a bank account:
- Within the US: Bank name, account name, account number and routing number
- Outside the US: International bank account number (IBAN) and international bank identifier code (BIC), or the receiving country equivalent
USER REVIEWS
Customer service absolutely atrocious. They hold unto ur money for almost 2 weeks, u can't call and get to a rep, it literally takes 24 hours before getting a response on whatsapp. Resend the money without any explanation and hold unto ur transfer fee after paying for a service u didn't receive. ABSOLUTELY TERRIBLE.!!!
0 Customer service absolutely atrocious. They hold unto ur money for almost 2 weeks, u can't call and get to a rep, it literally takes 24 hours before getting a response on whatsapp. Resend the money without any explanation and hold unto ur transfer fee after paying for a service u didn't receive. ABSOLUTELY TERRIBLE.!!!
0 Western Union just makes up the rules as they go along. I sent a transfer to the same recipient as I have done several times in the past. I paid for an *instant* transfer and it stays "In Progress" status undelivered. Chat support blatantly lies and refuses to assist claiming it has to be held until the 16th when the receipt *clearly* says the 15th. Even worse it IS already the 16th in the recipient's country and they still refuse to release it for no apparent reason.
0 Western Union just makes up the rules as they go along. I sent a transfer to the same recipient as I have done several times in the past. I paid for an *instant* transfer and it stays "In Progress" status undelivered. Chat support blatantly lies and refuses to assist claiming it has to be held until the 16th when the receipt *clearly* says the 15th. Even worse it IS already the 16th in the recipient's country and they still refuse to release it for no apparent reason.
0 ABSOLUTELY INCOMPETENT!! DO NOT USE EVER!!!! Getting ready for my first holiday in 3 years my wife and I decided to head overseas to her homeland, Thailand. We decided it would be wise to transfer our holiday money to her Thai bank account which we have been sending money to for years, to reduce bank charges for currency conversion. Attempted to transfer our entire holiday funds in one transaction but the transaction failed numerous times. Called WU and was advised that it was a problem with our bank. Called bank, no it’s a problem with WU. Called WU again, oh the amount is over your transaction limit so you need to make transactions of smaller amounts. Attempted 2 transactions of half each, transaction failed, money taken from account with no tracking information. Contact Western Union again to be advised that there was a glitch in their system causing this problem and they will refund my money in 5-7 working days. This $6000 is the entirety of my holiday savings for which I am leaving for tomorrow and they say I can have my money back in 5-7 days. Thanks for ruining our holiday Western Union! Never again.
1 ABSOLUTELY INCOMPETENT!! DO NOT USE EVER!!!! Getting ready for my first holiday in 3 years my wife and I decided to head overseas to her homeland, Thailand. We decided it would be wise to transfer our holiday money to her Thai bank account which we have been sending money to for years, to reduce bank charges for currency conversion. Attempted to transfer our entire holiday funds in one transaction but the transaction failed numerous times. Called WU and was advised that it was a problem with our bank. Called bank, no it’s a problem with WU. Called WU again, oh the amount is over your transaction limit so you need to make transactions of smaller amounts. Attempted 2 transactions of half each, transaction failed, money taken from account with no tracking information. Contact Western Union again to be advised that there was a glitch in their system causing this problem and they will refund my money in 5-7 working days. This $6000 is the entirety of my holiday savings for which I am leaving for tomorrow and they say I can have my money back in 5-7 days. Thanks for ruining our holiday Western Union! Never again.
1 Western Union misleads by saying they deliver cash within minutes & it's simply not true. I spoke to an agent & they said sending cash to Mexico would be a maximum of 2 days. I was willing to wait 2 days, but not 4 days which they said, after the transaction was made over an email. 4 days places a heavy burden & puts me in a bind.
0 Western Union misleads by saying they deliver cash within minutes & it's simply not true. I spoke to an agent & they said sending cash to Mexico would be a maximum of 2 days. I was willing to wait 2 days, but not 4 days which they said, after the transaction was made over an email. 4 days places a heavy burden & puts me in a bind.
0 I initiated a transfer and my transfer was cancelled for no reason. On chatting I was given random answers and no answer to my question. I started typing in upper case and I was asked to call a number. On calling the hopeless AVR which kept on telling me it will disconnect the call as he was unable to understand whom I needed to speak to! the first human who answered told the compliance team cancelled the transaction and I will get my money back in 7 days!!!!!!!!!!!!!!!! when I asked the reason I was told I can initiate another transfer and call them whenever I initiate a transfer! I never had to do it over the years since I have been using WU, more than15 years I think.. When I tried to initiate a new transfer, the rate was too low and also an extra fee was added!!!!!!!!!!! THEY ONLY CANCELLED AS THEY WANTED TO MAKE MORE MONEY!!!! RETURN MY MONEY YOU HAVE KEPT AS CAPTIVE IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Managed to talk to a human in the end, it was a 'SYSTEM FAULT' and I need to make another transaction using the new rates and inflated fee!!!! MY LAST TRANSACTION WITH THIS COMPANY. GOOD PAYBACK FOR BEING A USER FOR OVER 15 YEARS!!!!
4 I initiated a transfer and my transfer was cancelled for no reason. On chatting I was given random answers and no answer to my question. I started typing in upper case and I was asked to call a number. On calling the hopeless AVR which kept on telling me it will disconnect the call as he was unable to understand whom I needed to speak to! the first human who answered told the compliance team cancelled the transaction and I will get my money back in 7 days!!!!!!!!!!!!!!!! when I asked the reason I was told I can initiate another transfer and call them whenever I initiate a transfer! I never had to do it over the years since I have been using WU, more than15 years I think.. When I tried to initiate a new transfer, the rate was too low and also an extra fee was added!!!!!!!!!!! THEY ONLY CANCELLED AS THEY WANTED TO MAKE MORE MONEY!!!! RETURN MY MONEY YOU HAVE KEPT AS CAPTIVE IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Managed to talk to a human in the end, it was a 'SYSTEM FAULT' and I need to make another transaction using the new rates and inflated fee!!!! MY LAST TRANSACTION WITH THIS COMPANY. GOOD PAYBACK FOR BEING A USER FOR OVER 15 YEARS!!!!
4 I canceled a money transfer that I was sending for my mother in law surgery because the transfer was taking too long. Western Union claims that I needed to upload identification which I had already done the same day I processed the transfer. I canceled the transfer because I wanted to send the money by MoneyGram. It’s going on 4 weeks now and the money is not back in my bank account. My mother in law just died because I could not send her the money ($4,000.00) since western union is still holding on to my money. I have never dealt with an organization with such poor customer service. Every time you call them someone in the Philippines that offers zero assistance. They continuously lied to me about returning the $4,000.00 to my bank account. Do not use western union guys. I recommend using MoneyGram. Also, I am looking for a good attorney that can assist me with filing a lawsuit against western union. Please let me know if you guys have any experience where you had to file lawsuit against western and the attorney you used. My email is [email protected]
5 I canceled a money transfer that I was sending for my mother in law surgery because the transfer was taking too long. Western Union claims that I needed to upload identification which I had already done the same day I processed the transfer. I canceled the transfer because I wanted to send the money by MoneyGram. It’s going on 4 weeks now and the money is not back in my bank account. My mother in law just died because I could not send her the money ($4,000.00) since western union is still holding on to my money. I have never dealt with an organization with such poor customer service. Every time you call them someone in the Philippines that offers zero assistance. They continuously lied to me about returning the $4,000.00 to my bank account. Do not use western union guys. I recommend using MoneyGram. Also, I am looking for a good attorney that can assist me with filing a lawsuit against western union. Please let me know if you guys have any experience where you had to file lawsuit against western and the attorney you used. My email is [email protected]
5 Never in my life have I dealt with a business that performs the lowest amount possible of Customer service 3/4 hours ,4 different Reps. with 0 fucks given in regards to my 700$ printed piece of paper ? It's been more than frustrating not to mention embarrassing standing at the counter of my bank with the manager on spkr phone conversation with a Rep.of Western Union who can only speak very little English apologize repeatedly and assure the Bank the MO was in fact valid and may honor by cashing which the manager politely declined and refused to let me deposit the 700$ MO I purchased into my acct..Now this is repeated a 2nd time at the Wells Fargo bank i deal with..Same situation? Not 1 human spokesperson from WU or Wells Fargo or Wal Mart could openly discuss reasons they Refuse cashing the 700$ MO I paid CASH for 4 days prior? To be frank, I fukd around and found out! Don't be a Victim of MO fraud?? just Say"in??????????
1 Never in my life have I dealt with a business that performs the lowest amount possible of Customer service 3/4 hours ,4 different Reps. with 0 fucks given in regards to my 700$ printed piece of paper ? It's been more than frustrating not to mention embarrassing standing at the counter of my bank with the manager on spkr phone conversation with a Rep.of Western Union who can only speak very little English apologize repeatedly and assure the Bank the MO was in fact valid and may honor by cashing which the manager politely declined and refused to let me deposit the 700$ MO I purchased into my acct..Now this is repeated a 2nd time at the Wells Fargo bank i deal with..Same situation? Not 1 human spokesperson from WU or Wells Fargo or Wal Mart could openly discuss reasons they Refuse cashing the 700$ MO I paid CASH for 4 days prior? To be frank, I fukd around and found out! Don't be a Victim of MO fraud?? just Say"in??????????
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