XE Money Transfer - Reviews & Ratings
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XE Money Transfer Reviews

Posted on September 15, 2023 03:38 am

Worst ever service. I have used wise to transfer my money but used XE and it really made my life miserable. Two Payment of 5000 Euro processed and converted but it was stuck into compliance for some reason. I just asked for refund to source but it is more than 10Days and still stuck with compliance team. Their customer care is joke and emails never answered. Customer care guys give different answer every time and never seen such a worse team. My advice never transfer any big amount more than 5000Euro. WISE transfer is much better in my experiance. Never try XE.

Posted on August 01, 2023 05:27 pm

Absolute disaster. What should have been a simple international money transfer taking 2-4 working days has become a case of the missing AU$27k after 16 days. The money has not arrived with the recipient and XE.com just tells me the transfer is still being screened for approval. XE is withholding valuable information for me to contact the Recipients Bank. I regret not using my Bank to do this transfer. XE's service and systems are nothing short of diabolical. Their ability to solve an issue is non-existent and care factor is zero. I highly advise against using this company, it is a sham.

Posted on July 12, 2023 10:06 pm

Poor service, transferred 1000 GBP to INR was told account has been closed and money has not been returned to date.

Posted on June 26, 2023 02:32 pm

Horrible time in connecting to their server. Once I was about able to connect, they denied the transfer. Filed a complaint with Consumer Protection Bureau but that was a joke. They really have no authority other acting as a go between. Horrible company I wouldnt even give them one star.

Posted on June 16, 2023 09:04 am

I have used Xe.com for about a year. But the recent transfer I made on May 26th still has not been deposited into my bank account. Today is June 15th. Customer service answers the phone but then says "the funds are being traced and there's no way to estimate the time that takes."

Posted on April 17, 2023 11:29 pm

They accepted the transfer on 4/10, then rejected the verification on 4/11/, but pulled money from my account on 4/13. Inquiry submitted today.

Posted on April 13, 2023 07:39 pm

Closed my account for no reason and kept my money too. Been chasing for over a week to get my money back.

Posted on March 13, 2023 01:40 pm

They closed my account and would give no reason. I'd give zero stars if that was an option.

Posted on March 13, 2023 04:01 am

Solid service!!!! Been using now for a few years and always fast and great

Posted on March 06, 2023 10:11 pm

Created an account...Attempted a transfer... Xe withdrew my money...After 5 days no transfer... Asked Xe Help chat what was happening... Responded transfer is being processed... Xe kept my money for 10 days, then returned the money and "closed" my account but didn't tell me... I tried to transfer money again but got an error message saying that "Sorry you can't send money from this account" Help chat told me I would get an email in 48 hours. Email confirmed my account was closed and Xe couldn't help me transfer money. What a scam...use your money for awhile then return it...

Posted on February 26, 2023 04:13 pm

XE is not a legit service. It has been 10 days since I initiated 30000 USD transfer. They deducted the money from my account and still not credited to recipient account. Now when i call them, each agent says a different story - one said the money was rejected by my recipient account, another said the money was rejected by a middle man service because they dont like the reason for my transfer. Oh wow, these people are fraud!! I'm sitting her anxiously praying for my 30K USD to get refunded back.

Posted on February 08, 2023 10:39 pm

Service is beyond awful. The will close your account no reason. Someone is expecting money, and they just close the account. They will respond with the jargon of “we take security seriously” really! You have told me my account is reinstated how many times only to keep it closed! Complete joke!

Posted on January 03, 2023 07:33 pm

DON'T USE! I just arranged a transfer of a reasonable sum of money (over $30k), which XE were happy to take. Once the money had reached their accounts they decided that they needed to do additional verification as to who I am, once they had the money of course. I followed their procedures and heard nothing back. I contacted their customer service and I was told in summary too bad so sad.. I would have to wait until they feel like reviewing the additional documentation. 4 days and waiting with no clear way forward or estimate as to when I might receive the money back. We are one phone call away to the police at this stage. This organisation is basically criminal use them at your own risk!

Posted on December 29, 2022 04:11 am

Money is locked longer than committed. I have not yet received it.

Posted on December 16, 2022 11:23 am

X.E transfert is Scammer Really bad application to transfer your money it take a eternity for pick up take hold you money more than 15 days before they release really really bad service avoid it it’s scam

Sankar Arumugam
Posted on December 05, 2022 08:31 am

I don't even like to give 1 star. Poor Customer Service. They took 3 to 4 days and still money hasn't been deposited to my recipient bank and i complained to the customer service in mail and phone and they cancelled my transaction and told the money will get refunded back. it took 10 days to get the amount back to my account again.

Posted on November 29, 2022 10:03 am

1st time payment was through with no hicups , after 2 weeks have done one more payment and that is shown as transfered. Money got deducted at source bank and was never deposited at the receiving bank. No update as such. When reached to cutsomer service 2 times, they said they have raised request with payment department. Still waiting for the issue to be resolved.nevershouldhaveusedtheirplatform.

shailyn arboleda
Posted on November 07, 2022 06:56 am

TikTok payment

Posted on November 04, 2022 02:06 pm

I used Xe just the other day to send money to my friend in Pakistan. He in hospital at the mo and received in just a few mins. Will use again

Posted on November 03, 2022 12:09 pm

Fantastic service.

M WAY Vans 0
Posted on November 03, 2022 11:15 am

Beware of XE ..... be Wise and avoid XE like dog excrement .... be Wise you'll get a much better rate elsewhere. I joined XE and my first transfer went smoothly, however they failed to process my second £20,000 transfer, so four days after the transfer, I contacted the helpline and had the misfortune of dealing with an apparently inept staff member who was unable to access the relevant information. After he wasted my time for a few minutes I asked him to email me regarding the issue he was having. A few hours went by and I received no email from them, so I emailed the help desk and I also used live chat to requested an immediate full refund of my £20,000 to the original GBP account I made the initial transfer from, as it had become apparent they could not be trusted to handle my money in a prompt, professional and trustworthy manner. Jordan on live chat refused to provide his full name but said the transfer had been actioned. However, when I checked my account there was no refund. I applied pressure throughout the day including a threat to report them to the governing body, but this had no effect. Sadly, its taken 14 emails, 4 Live Chats, 1 Telephone Call, 1 Complaints to their bank, 1 Complaint to the financial ombudsman, and multiple threats of High Court Action in order to receive a refund and this has used up approx. 16 hours of my valuable time dealing with several individuals especially Reena Johal who stooped so low as to ask me 'where my nearest hospital is' in an email it sent, maybe more suited to a shoplifting roll than handling other people's money. Finally XE refused to compensate me for wasted time. Due to my experiences with them I would consider them an absolute disgrace to the money transfer markets and not a company I would trust with even the smallest amount of money .... be Wise and avoid XE like a pool of vomit .... be Wise you'll get better rate elsewhere.

Pathetic service
Posted on October 02, 2022 02:21 pm

They claim money is available within few days but indulge in malpractices and HoARD the money to their accounts before transferring to the receipient

Posted on September 21, 2022 08:15 am

bad bad bad run for your life! I used to send money with XE, no big amounts and everything went smooth. By the time I decided to send a big amount for my housing project, There was suddenly a technical issue. Probably because the rate was not that favorable for them so they just decided to keep the money and wait until the curreny goes up and refund me by stating a "technical issue" When you call, they never have an answer, they always have to reach out to an other departement, by writing. When you ask about time when this or that will be done? No one knows. They'll just say: the other departement / business partener (which is RIA btw) did not give us any processing time. never ever business with them

Posted on July 15, 2022 05:20 am

Had great rates from this one and always liked Xe. would recommend to any1

Posted on July 14, 2022 11:58 am

I have had reasonably good service with Xe in the past so thought I would utilize their newer pick-up service. I created a transaction to be picked up in Mexico and received an email that it was available for pick-up. Upon arrival at the location, I was told it was not there. The next day I see a note online that now says the transaction was canceled by myself(?). Attempted to understand why but was unable to get an answer. Will now have to wait an additional 5 days for the return of the money.

Posted on June 27, 2022 11:30 am

They quote you 24 hour service and once your money is in their account they email you asking for the same information you put in the transfer form you fill, just so they can keep onto your money for as long as possible. It seems they do that in batches to every customer. They try to mine as much info as they can with their dirty tricks. I am still waiting for my money to be either refunded or transferred. It was well below £500. Not an alarming amount. You don’t need that much info to transfer to someone’s bank. All you need is the name and IBAN. If my review gets removed I will start the process of referring Trustpilot and Xe to the regulatory bodies. It looks like Xe tries to remove all the negative reviews and keeps the positive ones. A lot of these positive reviews are fake. They emailed me calling me by a lady name! Clearly they forgot to change the name in their batch email they send which wreaks misery to their customers.

Sam Butt
Posted on June 21, 2022 01:25 am

Submitted a transfer and xe.com was very prompt in taking the money. Everyday they would detach the recipient details and then email me asking to confirm recipient again. I sent recipient id confirming the information i was submitting. 9 days later they email me asking for 2 years employment history for the recipient and address despite me providing the address everytime they asked to confirm recipient details by email. I then get told that the money i sent would be sold back in the market and i would occur the losses. Clearly this is a scam. They lure you in with rates which they cannot fulfill and then use delaying tactics so then can wait for the Market to move in their favour. I will certainly not be using them again and i would seek other more reliable transfer services.

Samuel Pappy
Posted on May 31, 2022 10:15 pm

0-2 HOURS OR 11+ DAYS?? The ad promotion declares that within 0-2 hours the transfer will be completed, I have made several transfers completed so far but all took between 5-11days to receive the funds in India.The best alternative is Wise money transfer it is 0-2 minutes only.

Felicia Demos
Posted on May 05, 2022 05:57 am

I’ve used XE numerous times and never had a problem, but this time, it was going to take too long to send from bank to bank, so I opted for credit card to bank. I got the form email confirming the transaction, then crickets. I was unable to log in (“account closed”) I called the following day and was told my account was closed while my transaction was being reviewed. And I was assured I would hear something within 48 hours. Now I’m wondering, should I cancel it and go to (competitor) or wait? After all, I sent it with a credit card to get it there faster. The next day I called again was told the same thing. I understand and appreciate the diligence in protecting me as the sender, but the recipient and I have known each other for seven years, I’ve been with him in person over 100 times and I know his family personally. If given the chance, I could have reassured XE of the legitimacy. Now it has been four business days and I have still not heard anything and my account is still closed. I tried to call several times after the 48 hours and was on hold for 10 minutes before I hung up. So that was four days wasted and getting the money to the recipient. I emailed and no one bothered to respond.

Posted on May 04, 2022 08:39 am

They have cancelled my transaction and are not giving me back my money. This is very serious. Avoid this experience. Do not use XE Money Transfer

Posted on May 02, 2022 03:59 pm

They closed my account without any reason, The chat feature is very unhelpful, The rate advertised looks great but BEWARE. There is no guarantee why they will close the account, all the details that I provided them including the voided check image, NO SAFETY, Please use a differnt ID

Posted on May 02, 2022 03:47 pm

had the worst experience with xe.com. They deducted money from my account and while I was waiting for the transfer, after 2 days they asked for highly sensitive information as well as asked me to take a selfie. (Their system never works to take a selfie). Then they would send another email after 2 days saying that I need to upload again otherwise my transaction will be cancelled and I will have to bear loss. PATHETIC I WILL GIVE NEGATIVE RATING.

Posted on April 28, 2022 02:40 am

Great service - my main company i use

Posted on April 23, 2022 06:53 am

Very good. Transferred within two days, as shown. If you are first user use the referral link. https://wise.com/invite/u/87102454

Posted on April 20, 2022 09:58 am

I have sent money via XE money couple of times and have never faced any issues. There are delays for 1-2 days but nothing more than it. As long as I am getting good exchange rates, I am ok with 1 day delay :)

Ranganath K
Posted on April 19, 2022 06:21 am

I had started a transfer of a huge amount (within the limits) in USD to be sent to INR. They asked me to upload the ID and other highly sensitive personal information. After uploading, they have closed my account without giving any reason and told me to never contact them again. It's utterly humiliating and frustrating. Now, I am afraid that they may deduct money from my account (exactly same scenario has happened with others) and I will have nowhere to go because my account is closed. Please stay away from XE money transfer. They are a really dangerous company who play with your personal information like SSN and never reply to your email with helpful information. I hope this company goes out of business and saves the trouble for thousands of people like me.

Prakash Italia
Posted on March 29, 2022 03:57 pm

I did transfer (USD to Indian R) on March 09, my bank account was debited on March 10, I get confirmation to recieve my transfer amount on March 14. I did contact them on 14, they said " wait for 24 hour to be reflect in your bank account in India". Again I did contact after 2 days later they said " we are contacting our partner in India and it will take another 24 hours"

Posted on March 29, 2022 09:54 am

The worst experience i have had so far

Posted on February 28, 2022 02:41 am

Best i've used!!!

Posted on February 22, 2022 01:33 pm


Beth F.
Posted on February 22, 2022 12:38 pm

XE is holding a $1k transfer because they say I owe money! Already paid them in full for this transfer. Backstory is: in May 2021, I made a transfer and they charged me TWICE for it. Okay, mistakes happen (but you hope not with a financial institution). Problem is they never contacted me about it! I discovered and then began "chasing" them for 4 months to refund the overcharged amount. They dodged me for four months until I told them I had involved my bank to dispute, then they finally refunded. Apparently around the same time, the bank charged it back. So two weeks ago, (silly me) I made another transfer with them. They took the amount, signed a contract to transfer, and are refusing to send it to the recipient because they say I owe them money. First time they've said a word about it. I've been on the phone for 3 days... no resolution. Filing complaints with regulatory agencies... DON'T DO IT. There are others out there offering the service.

Pascal G.
Posted on February 16, 2022 11:48 am

The money transfer service is not working. It is impossible to get support from Xe.com (request 210401). You risk losing your money. I have never experienced such poor support. The line between incompetence and fraud is quite thin. Get away from this company as soon as possible. More than 15 days after several emails no nice of my money back. A complaint was filed for fraud

Calum Coburn
Posted on January 24, 2022 05:40 pm

Now rebranded to XE Money. Same staff, same pre-historic systems. Not only do they not fix their many bugs, but their site develops new bugs. I used them to pay my staff abroad. I had the displeasure of being served by Ed, who took full advantage to hike rates at every opportunity, until I had to leave. This was Ed's way of telling me to move my business to their competition. I'm now with Currency Fair and Wise, so Ed did me a big favour. Both companies are the opposite to XE: good customer services from Aussies and other international staff, and modern sites with few bugs. Often I had to endure customer service responses from Asian staff who repeatedly made the same mistakes.

Posted on January 11, 2022 02:41 pm

Very good service

Posted on January 04, 2022 08:45 am

Great service - sent funds to mother-in-law to Sril lanka. No issues and good rates!!!!!!!

Posted on December 13, 2021 08:15 am

Always reliable quick transfers for me - been using them for years and would highly recommend

Raj Patel
Posted on December 07, 2021 08:10 am

I had an medical emergency to transfer the fund. They don't even care about it. I usually don't write reviews for anyone. but, because of this lame services I am writing this. My fund is already reached to them on same day as I paid using debit card. They don't care about customers. I have used other services which are must faster reliable. I used XE because I was out of my limit on other provider. So much bad services by XE. I wish, I can give 0 star. XE claims that they will send money in 0-2 hours, but, this is fake claim. I have sent money using XE using my debit card. it been more then 24 hours still the money didn't reach. moreover they charging customers for debit card and they reduces the exchange rates. Even though you send money using debit card they take forever to send money. Their customer services sucks. They know only one answer, "We have notified the respective team.". customer care don't have answer other than this.

Posted on April 13, 2021 03:01 pm

Yup. All the other reviews are right. XE's rate is nothing compared to what CompareRemit mentions - at least 60p lesser. I created an account only to see if XE's rate mentioned here was right; unfortunately not.

Posted on March 17, 2021 09:24 pm

Got an email that they cannot complete the service, deducted my money from account and asked to contact bank to get money back. I am guessing they are earning interest with such scruplous measure. I want to report them to SEC or some financial agency.

Posted on February 01, 2021 12:51 pm

One of the worst services. First the compare remit exchange rate is not what they offer. Second, they deducted money from my account and later sent an email saying "Contact your bank and request their assistance in recalling the funds."


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