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I am extremely disappointed with Xoom, a PayPal service, due to their unresponsive and immature treatment of customers. I recently made a money transfer of $1250 USD to India, but the funds were deposited into the wrong account due to an error in the account number. Despite numerous attempts to resolve the issue, Xoom's customer service has been absolutely terrible. Each time I call, a new representative picks up, and I have to explain the issue repeatedly. Not only do they fail to provide adequate information, but they also seem indifferent to solving my problem. This level of service is unacceptable, especially from a company as large and reputed as PayPal or Xoom. What’s more concerning is that Xoom allows transactions to go through even when the account number and account name of the recipient do not match. This creates a significant vulnerability, as it enables the potential for sending money to incorrect or even fraudulent accounts. It’s alarming to think that such a serious flaw exists in a multimillion-dollar (or even billion-dollar) company’s system. This oversight could easily be exploited for illicit activities, such as transferring black money globally. In conclusion, Xoom should be held liable for losses caused by their faulty transaction processes. It's outrageous that a company of this stature has such critical shortcomings. I urge Xoom to address these issues immediately to protect their customers and uphold their reputation. Until then, I cannot recommend their services.
0 I am extremely disappointed with Xoom, a PayPal service, due to their unresponsive and immature treatment of customers. I recently made a money transfer of $1250 USD to India, but the funds were deposited into the wrong account due to an error in the account number. Despite numerous attempts to resolve the issue, Xoom's customer service has been absolutely terrible. Each time I call, a new representative picks up, and I have to explain the issue repeatedly. Not only do they fail to provide adequate information, but they also seem indifferent to solving my problem. This level of service is unacceptable, especially from a company as large and reputed as PayPal or Xoom. What’s more concerning is that Xoom allows transactions to go through even when the account number and account name of the recipient do not match. This creates a significant vulnerability, as it enables the potential for sending money to incorrect or even fraudulent accounts. It’s alarming to think that such a serious flaw exists in a multimillion-dollar (or even billion-dollar) company’s system. This oversight could easily be exploited for illicit activities, such as transferring black money globally. In conclusion, Xoom should be held liable for losses caused by their faulty transaction processes. It's outrageous that a company of this stature has such critical shortcomings. I urge Xoom to address these issues immediately to protect their customers and uphold their reputation. Until then, I cannot recommend their services.
0 I've used Xoom countless times over the years to transfer money from my account in US to a known recipient in Brazil and I'm facing issues now. I initiated a transfer of $5,827.30 to a recipient in Brazil on June-17 . The transactions normally take 24-48 hours to complete, however I was informed by Xoom Compliance that I needed to provide proof of my income and proof of residency in order for them to complete my transaction. I provided all the documentation required immediately and they haven't completed the transaction yet. I've sent e-mails and called multiple times to follow-up but they tell me their compliance partner in Brazil is not responding. Compliance manager Kevin (He said he can not provide his last name due to security reasons) told me he doesn't have a timeline on when this will be resolved and there's nothing he can do but wait for the partner to respond. I've been waiting for 10 days
0 I've used Xoom countless times over the years to transfer money from my account in US to a known recipient in Brazil and I'm facing issues now. I initiated a transfer of $5,827.30 to a recipient in Brazil on June-17 . The transactions normally take 24-48 hours to complete, however I was informed by Xoom Compliance that I needed to provide proof of my income and proof of residency in order for them to complete my transaction. I provided all the documentation required immediately and they haven't completed the transaction yet. I've sent e-mails and called multiple times to follow-up but they tell me their compliance partner in Brazil is not responding. Compliance manager Kevin (He said he can not provide his last name due to security reasons) told me he doesn't have a timeline on when this will be resolved and there's nothing he can do but wait for the partner to respond. I've been waiting for 10 days
0 Absolutely awful. Don't know how it shows up as 4 stars when all the reviews show one or two stars. Everyone seems to have the same issue as me. One transfer works fine, but after that it is blocked and they refuse to talk to you about it. No reason why is given, no way to unblock your account, they say to validate by sending documents like passport and then say they cannot verify even though you send legitimate papers for everything they ask for. Not worth the headache or the hassle. Stay away if you value your peace of mind!
0 Absolutely awful. Don't know how it shows up as 4 stars when all the reviews show one or two stars. Everyone seems to have the same issue as me. One transfer works fine, but after that it is blocked and they refuse to talk to you about it. No reason why is given, no way to unblock your account, they say to validate by sending documents like passport and then say they cannot verify even though you send legitimate papers for everything they ask for. Not worth the headache or the hassle. Stay away if you value your peace of mind!
0 If I could give 0 stars I would. I've been a big user of PayPal for years, but I just tried Xoom. Right from the get-go they asked me to call them to verify my identity. I did. They asked me to upload a form of identification. I did. They told me they couldn't verify it. I called them again. They said they couldn't verify the documents and that my transaction was cancelled. And then they hung up on me. They then sent me an email saying that, if I wanted to make a transfer, I would have to get them to verify my account and told me to call them again. I did. They again said they couldn't verify my account and said bye and went to hang up on me again and I said wait why can't you verify my account? They said they couldn't tell me because I wasn't verified. And they kept reading off a script. Just repeating that they couldn't verify me and that my transaction was cancelled. And I asked how would I ever be able to send money if they can't verify me and they basically told me that I would never be verified and I would never be able to use their service, but would not tell me why, even though I've been using PayPal for years and they have my identification. So, why did they ask me for all that info if they weren't going to verify me? Did they just do that to steal my info? I'm not sure, but it's very suspicious. 0 stars. Do not recommend.
2 If I could give 0 stars I would. I've been a big user of PayPal for years, but I just tried Xoom. Right from the get-go they asked me to call them to verify my identity. I did. They asked me to upload a form of identification. I did. They told me they couldn't verify it. I called them again. They said they couldn't verify the documents and that my transaction was cancelled. And then they hung up on me. They then sent me an email saying that, if I wanted to make a transfer, I would have to get them to verify my account and told me to call them again. I did. They again said they couldn't verify my account and said bye and went to hang up on me again and I said wait why can't you verify my account? They said they couldn't tell me because I wasn't verified. And they kept reading off a script. Just repeating that they couldn't verify me and that my transaction was cancelled. And I asked how would I ever be able to send money if they can't verify me and they basically told me that I would never be verified and I would never be able to use their service, but would not tell me why, even though I've been using PayPal for years and they have my identification. So, why did they ask me for all that info if they weren't going to verify me? Did they just do that to steal my info? I'm not sure, but it's very suspicious. 0 stars. Do not recommend.
2 As their shitty parent paypal, this company will pretend they will do the job but after 1 day they will come back and ask all personal documents. This is a scam. If you need documents, ask in the beginning. Total shitty disrespectful company, keep away unless you have to. I am just trying to get my money back.
0 As their shitty parent paypal, this company will pretend they will do the job but after 1 day they will come back and ask all personal documents. This is a scam. If you need documents, ask in the beginning. Total shitty disrespectful company, keep away unless you have to. I am just trying to get my money back.
0 I have used xoom fairly regularly over the last seven years. Generally, it was working very well. Three months ago I transferred $2200 from the US to the UK and the money never arrived. I’ve provided every documentation that xoom has requested… And they still can’t find the money. I’m now being forced to take legal action. Once you give them everything they ask for… And they still can’t find the money… All you hear is crickets.
0 I have used xoom fairly regularly over the last seven years. Generally, it was working very well. Three months ago I transferred $2200 from the US to the UK and the money never arrived. I’ve provided every documentation that xoom has requested… And they still can’t find the money. I’m now being forced to take legal action. Once you give them everything they ask for… And they still can’t find the money… All you hear is crickets.
0 Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.. This idiot refused to give us a supervisor when requested numerous times. He is a Disgrace.
0 Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.. This idiot refused to give us a supervisor when requested numerous times. He is a Disgrace.
0 I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
4 I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
4 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
3 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
3 Transaction done a week ago, still money isn't received in target account. Multiple calls to customer care, emails to customer care. Nothing happens. When you are in an emergency to send money, never use their services. I am quitting Xoom today.
3 Transaction done a week ago, still money isn't received in target account. Multiple calls to customer care, emails to customer care. Nothing happens. When you are in an emergency to send money, never use their services. I am quitting Xoom today.
3 I tried to send money to india from my bank account,after everything done I received email that my transaction canceled.I called customer service to know why transaction canceled the lady ROCHELLE asked me too much questions about the verification which is why am I sending the money and she want to know where I am currently locating when I send money,and if I am sharing anyone my family about the transaction ???????????? I don’t understand why she is asking this bullshit questions.It’s my money ,my account it’s none of their business asking these questions.The lady ROCHELLE is too much she ate my head.I never recommend anyone to use Xoom.
4 I tried to send money to india from my bank account,after everything done I received email that my transaction canceled.I called customer service to know why transaction canceled the lady ROCHELLE asked me too much questions about the verification which is why am I sending the money and she want to know where I am currently locating when I send money,and if I am sharing anyone my family about the transaction ???????????? I don’t understand why she is asking this bullshit questions.It’s my money ,my account it’s none of their business asking these questions.The lady ROCHELLE is too much she ate my head.I never recommend anyone to use Xoom.
4 They blocked my account after 8 years for no particular reason. I used a new bank account and they couldn't verify it. that's it and when I called them to ask why, they blocked my account.
10 They blocked my account after 8 years for no particular reason. I used a new bank account and they couldn't verify it. that's it and when I called them to ask why, they blocked my account.
10 SUCKS! They say they work "hand in hand" with Paypal, who I've been using, but oops! Not really (one had to give me a different customer service #, even though I was calling the one provided in the email they sent me!). It will be 1-3 days to send my recipient cash. I should've just driven the 20 minutes to Walmart; I would have been finished sooner, AND the money would be there. Also, honestly, I'm not horrible with accents, but I kept having to say to all the (trying to be helpful) Mexicans "Excuse me?" to have them repeat themselves.
8 SUCKS! They say they work "hand in hand" with Paypal, who I've been using, but oops! Not really (one had to give me a different customer service #, even though I was calling the one provided in the email they sent me!). It will be 1-3 days to send my recipient cash. I should've just driven the 20 minutes to Walmart; I would have been finished sooner, AND the money would be there. Also, honestly, I'm not horrible with accents, but I kept having to say to all the (trying to be helpful) Mexicans "Excuse me?" to have them repeat themselves.
8 It worked great for the first time but now it sucks. Always canceling my transfers. I’m spending more time on the phone with them than anything
15 It worked great for the first time but now it sucks. Always canceling my transfers. I’m spending more time on the phone with them than anything
15 I have been call Xoom for two month without stop to update my information to make a transfer. I sent two passport, drive license, Marriage certificate, Pay stubs, several Bank statements. Today went to my bank Chase got other bank statement I guess is not enough. I called to Xoom then the employer are rude call me by Man, Man. I request to be call by my name. My issues have not been solved I am in level 3. I have no option after been attempt to solve my issues with the company 100 times by emails and phone calls. I am going to Transferwise.
17 I have been call Xoom for two month without stop to update my information to make a transfer. I sent two passport, drive license, Marriage certificate, Pay stubs, several Bank statements. Today went to my bank Chase got other bank statement I guess is not enough. I called to Xoom then the employer are rude call me by Man, Man. I request to be call by my name. My issues have not been solved I am in level 3. I have no option after been attempt to solve my issues with the company 100 times by emails and phone calls. I am going to Transferwise.
17 At first, Xoom was great and their fees were competitive. But TWICE now, they are giving me transaction verification numbers WITHOUT completing the transfer. When I call, they refuse to talk to me about the missing transfer funds. When I ask for a Supervisor, they never call back. We can't use a service that lies to its customers.
22 At first, Xoom was great and their fees were competitive. But TWICE now, they are giving me transaction verification numbers WITHOUT completing the transfer. When I call, they refuse to talk to me about the missing transfer funds. When I ask for a Supervisor, they never call back. We can't use a service that lies to its customers.
22 I had an account with this POS company. My email address changed but they were unable to understand that and claim I violated their user agreement. I sent a small amount of money to a family member but it was cancelled after Xoom took my money, which I never got back. I asked for an explanation but was never told why they cancelled my account. Useless company.
13 I had an account with this POS company. My email address changed but they were unable to understand that and claim I violated their user agreement. I sent a small amount of money to a family member but it was cancelled after Xoom took my money, which I never got back. I asked for an explanation but was never told why they cancelled my account. Useless company.
13 Couldn't have possibly made transactions more cumbersome, difficult, or frustrating. After numerous initial security hoops were jumped through, Xoom allowed several transactions to process seamlessly. Then, randomly decided that I didn't pass a security test!
11 Couldn't have possibly made transactions more cumbersome, difficult, or frustrating. After numerous initial security hoops were jumped through, Xoom allowed several transactions to process seamlessly. Then, randomly decided that I didn't pass a security test!
11 Best and most reliable money transfer company especially to developing countries. It has never failed to provide quick and effective service.
3 Best and most reliable money transfer company especially to developing countries. It has never failed to provide quick and effective service.
3 Xoom did what my bank and two other cash apps couldn't, and in the nick of time before i was gonna be forced back out on the streets. Much love, Xoom.
3 Xoom did what my bank and two other cash apps couldn't, and in the nick of time before i was gonna be forced back out on the streets. Much love, Xoom.
3 Loved zoom use to use it every week to send money back home, until it started asking me for my social security. Haven’t used it since. I don’t feel comfortable sharing such a sensitive information.
4 Loved zoom use to use it every week to send money back home, until it started asking me for my social security. Haven’t used it since. I don’t feel comfortable sharing such a sensitive information.
4 i have been very happy with Xoom and the money was transferred quickly and hassle free. I use them every month and never been disappointed .
0 i have been very happy with Xoom and the money was transferred quickly and hassle free. I use them every month and never been disappointed .
0 It used to be a good service but not anymore. I have not used XOOM for a long time now. On my previous transactions, there were so many unnecessary delays that I just gave up. Do not recommend it.
11 It used to be a good service but not anymore. I have not used XOOM for a long time now. On my previous transactions, there were so many unnecessary delays that I just gave up. Do not recommend it.
11 I've been using Xoom for a while now and I never have any issues. CSRs are quick to resolve issues which I never had anything that was big, other than previously when I changed my source of funding. What I only hope to change is the exchange rate they use which is way smaller that their counterpart Remitly, Western Union, or Money gram.
1 I've been using Xoom for a while now and I never have any issues. CSRs are quick to resolve issues which I never had anything that was big, other than previously when I changed my source of funding. What I only hope to change is the exchange rate they use which is way smaller that their counterpart Remitly, Western Union, or Money gram.
1 Simple, easy, quick and in most cases, no or low cost way to send friends, family and loved ones money. Have used the app multiple times for international transfers and the email/text communication is great.
0 Simple, easy, quick and in most cases, no or low cost way to send friends, family and loved ones money. Have used the app multiple times for international transfers and the email/text communication is great.
0 Customer service is terrible. Do you want to go to phone run-around hell? Have Xoom delay transferring your funds. Then you will make dozens of phone calls, be put on hold for hours, only to get customer service reps who will make you answer more questions than a mortgage loan officer, only to to tell you they have no idea why your funds are being held up, and that you must call their "premium" customer service reps.
5 Customer service is terrible. Do you want to go to phone run-around hell? Have Xoom delay transferring your funds. Then you will make dozens of phone calls, be put on hold for hours, only to get customer service reps who will make you answer more questions than a mortgage loan officer, only to to tell you they have no idea why your funds are being held up, and that you must call their "premium" customer service reps.
5 Fast and easy and very convenient to send money. Xoom will send you confirmations when they received your remittance. Two thumbs up!!
2 Fast and easy and very convenient to send money. Xoom will send you confirmations when they received your remittance. Two thumbs up!!
2 I find Xoom to be a very clunky system to use. It is very frustrating to only have a small window of when a bill is accessible to pay and then to pay it. This past month I paid my electric bill via Xoom within the 5 day allotted window, only to have my electric cancelled by the electric company in Mexico! I then had to find another option to get my electricity paid and back online immediately.
6 I find Xoom to be a very clunky system to use. It is very frustrating to only have a small window of when a bill is accessible to pay and then to pay it. This past month I paid my electric bill via Xoom within the 5 day allotted window, only to have my electric cancelled by the electric company in Mexico! I then had to find another option to get my electricity paid and back online immediately.
6 I has been using xoom for many years and in the last couple transacciones they send a message saying the recipient pick up the total of the money but oh surprise! No! They don't pay the total of the money they told me, along with that I pay additional charge for the transaction. I called them and they responded with many excuses... I don't recommend this company anymore.
5 I has been using xoom for many years and in the last couple transacciones they send a message saying the recipient pick up the total of the money but oh surprise! No! They don't pay the total of the money they told me, along with that I pay additional charge for the transaction. I called them and they responded with many excuses... I don't recommend this company anymore.
5 I have used XOOM many times for domestic payments and twice for paying for goods from Italy, Wine and Olive Oil, this fall. I have had no problems with them and the payments have gone through very fast. Definitely will use them again especially if I cannot visit Italy myself and would need to order more goodies.
0 I have used XOOM many times for domestic payments and twice for paying for goods from Italy, Wine and Olive Oil, this fall. I have had no problems with them and the payments have gone through very fast. Definitely will use them again especially if I cannot visit Italy myself and would need to order more goodies.
0 I’ve been sending money for over 7 years to the Philippines with Xoom and so far I’ve never encountered major issues. There were times when there’s a little delay due to some questions that needed to be addressed and calling them is very helpful. I’ve tried other ways of sending money but Xoom is the best for me. I highly recommend Xoom!
1 I’ve been sending money for over 7 years to the Philippines with Xoom and so far I’ve never encountered major issues. There were times when there’s a little delay due to some questions that needed to be addressed and calling them is very helpful. I’ve tried other ways of sending money but Xoom is the best for me. I highly recommend Xoom!
1 Fast transfer BUT Lowest exchange rate of US Dollar to PHP Peso. I would rather pay the $4.99 fee if they can make the exchange rate better - their exchange rate is lower by around PHP1.50 per USD compare to others.
1 Fast transfer BUT Lowest exchange rate of US Dollar to PHP Peso. I would rather pay the $4.99 fee if they can make the exchange rate better - their exchange rate is lower by around PHP1.50 per USD compare to others.
1 This is the last time i use Xoom. Bad experience with them. I got scammed/ripped off of $15.. its not a lot of money but hated the fact that i cancelled my transaction in time then i call customer service and get rude representatives. I asked to speak to a supervisor and she was worse. I do not recommend anyone to use Xoom.. I’m telling my friends and family to stop using Xoom asap. They rip people off. I will look into using another company to send money to relatives in Mexico.
3 This is the last time i use Xoom. Bad experience with them. I got scammed/ripped off of $15.. its not a lot of money but hated the fact that i cancelled my transaction in time then i call customer service and get rude representatives. I asked to speak to a supervisor and she was worse. I do not recommend anyone to use Xoom.. I’m telling my friends and family to stop using Xoom asap. They rip people off. I will look into using another company to send money to relatives in Mexico.
3 
