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I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
1 I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
1 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
2 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
2 Transaction done a week ago, still money isn't received in target account. Multiple calls to customer care, emails to customer care. Nothing happens. When you are in an emergency to send money, never use their services. I am quitting Xoom today.
2 Transaction done a week ago, still money isn't received in target account. Multiple calls to customer care, emails to customer care. Nothing happens. When you are in an emergency to send money, never use their services. I am quitting Xoom today.
2 I tried to send money to india from my bank account,after everything done I received email that my transaction canceled.I called customer service to know why transaction canceled the lady ROCHELLE asked me too much questions about the verification which is why am I sending the money and she want to know where I am currently locating when I send money,and if I am sharing anyone my family about the transaction ???????????? I don’t understand why she is asking this bullshit questions.It’s my money ,my account it’s none of their business asking these questions.The lady ROCHELLE is too much she ate my head.I never recommend anyone to use Xoom.
3 I tried to send money to india from my bank account,after everything done I received email that my transaction canceled.I called customer service to know why transaction canceled the lady ROCHELLE asked me too much questions about the verification which is why am I sending the money and she want to know where I am currently locating when I send money,and if I am sharing anyone my family about the transaction ???????????? I don’t understand why she is asking this bullshit questions.It’s my money ,my account it’s none of their business asking these questions.The lady ROCHELLE is too much she ate my head.I never recommend anyone to use Xoom.
3 They blocked my account after 8 years for no particular reason. I used a new bank account and they couldn't verify it. that's it and when I called them to ask why, they blocked my account.
8 They blocked my account after 8 years for no particular reason. I used a new bank account and they couldn't verify it. that's it and when I called them to ask why, they blocked my account.
8 SUCKS! They say they work "hand in hand" with Paypal, who I've been using, but oops! Not really (one had to give me a different customer service #, even though I was calling the one provided in the email they sent me!). It will be 1-3 days to send my recipient cash. I should've just driven the 20 minutes to Walmart; I would have been finished sooner, AND the money would be there. Also, honestly, I'm not horrible with accents, but I kept having to say to all the (trying to be helpful) Mexicans "Excuse me?" to have them repeat themselves.
7 SUCKS! They say they work "hand in hand" with Paypal, who I've been using, but oops! Not really (one had to give me a different customer service #, even though I was calling the one provided in the email they sent me!). It will be 1-3 days to send my recipient cash. I should've just driven the 20 minutes to Walmart; I would have been finished sooner, AND the money would be there. Also, honestly, I'm not horrible with accents, but I kept having to say to all the (trying to be helpful) Mexicans "Excuse me?" to have them repeat themselves.
7 It worked great for the first time but now it sucks. Always canceling my transfers. I’m spending more time on the phone with them than anything
14 It worked great for the first time but now it sucks. Always canceling my transfers. I’m spending more time on the phone with them than anything
14 I have been call Xoom for two month without stop to update my information to make a transfer. I sent two passport, drive license, Marriage certificate, Pay stubs, several Bank statements. Today went to my bank Chase got other bank statement I guess is not enough. I called to Xoom then the employer are rude call me by Man, Man. I request to be call by my name. My issues have not been solved I am in level 3. I have no option after been attempt to solve my issues with the company 100 times by emails and phone calls. I am going to Transferwise.
16 I have been call Xoom for two month without stop to update my information to make a transfer. I sent two passport, drive license, Marriage certificate, Pay stubs, several Bank statements. Today went to my bank Chase got other bank statement I guess is not enough. I called to Xoom then the employer are rude call me by Man, Man. I request to be call by my name. My issues have not been solved I am in level 3. I have no option after been attempt to solve my issues with the company 100 times by emails and phone calls. I am going to Transferwise.
16 At first, Xoom was great and their fees were competitive. But TWICE now, they are giving me transaction verification numbers WITHOUT completing the transfer. When I call, they refuse to talk to me about the missing transfer funds. When I ask for a Supervisor, they never call back. We can't use a service that lies to its customers.
21 At first, Xoom was great and their fees were competitive. But TWICE now, they are giving me transaction verification numbers WITHOUT completing the transfer. When I call, they refuse to talk to me about the missing transfer funds. When I ask for a Supervisor, they never call back. We can't use a service that lies to its customers.
21 I had an account with this POS company. My email address changed but they were unable to understand that and claim I violated their user agreement. I sent a small amount of money to a family member but it was cancelled after Xoom took my money, which I never got back. I asked for an explanation but was never told why they cancelled my account. Useless company.
12 I had an account with this POS company. My email address changed but they were unable to understand that and claim I violated their user agreement. I sent a small amount of money to a family member but it was cancelled after Xoom took my money, which I never got back. I asked for an explanation but was never told why they cancelled my account. Useless company.
12 Couldn't have possibly made transactions more cumbersome, difficult, or frustrating. After numerous initial security hoops were jumped through, Xoom allowed several transactions to process seamlessly. Then, randomly decided that I didn't pass a security test!
10 Couldn't have possibly made transactions more cumbersome, difficult, or frustrating. After numerous initial security hoops were jumped through, Xoom allowed several transactions to process seamlessly. Then, randomly decided that I didn't pass a security test!
10 Best and most reliable money transfer company especially to developing countries. It has never failed to provide quick and effective service.
3 Best and most reliable money transfer company especially to developing countries. It has never failed to provide quick and effective service.
3 Xoom did what my bank and two other cash apps couldn't, and in the nick of time before i was gonna be forced back out on the streets. Much love, Xoom.
3 Xoom did what my bank and two other cash apps couldn't, and in the nick of time before i was gonna be forced back out on the streets. Much love, Xoom.
3 Loved zoom use to use it every week to send money back home, until it started asking me for my social security. Haven’t used it since. I don’t feel comfortable sharing such a sensitive information.
4 Loved zoom use to use it every week to send money back home, until it started asking me for my social security. Haven’t used it since. I don’t feel comfortable sharing such a sensitive information.
4 i have been very happy with Xoom and the money was transferred quickly and hassle free. I use them every month and never been disappointed .
0 i have been very happy with Xoom and the money was transferred quickly and hassle free. I use them every month and never been disappointed .
0 It used to be a good service but not anymore. I have not used XOOM for a long time now. On my previous transactions, there were so many unnecessary delays that I just gave up. Do not recommend it.
10 It used to be a good service but not anymore. I have not used XOOM for a long time now. On my previous transactions, there were so many unnecessary delays that I just gave up. Do not recommend it.
10 I've been using Xoom for a while now and I never have any issues. CSRs are quick to resolve issues which I never had anything that was big, other than previously when I changed my source of funding. What I only hope to change is the exchange rate they use which is way smaller that their counterpart Remitly, Western Union, or Money gram.
1 I've been using Xoom for a while now and I never have any issues. CSRs are quick to resolve issues which I never had anything that was big, other than previously when I changed my source of funding. What I only hope to change is the exchange rate they use which is way smaller that their counterpart Remitly, Western Union, or Money gram.
1 Simple, easy, quick and in most cases, no or low cost way to send friends, family and loved ones money. Have used the app multiple times for international transfers and the email/text communication is great.
0 Simple, easy, quick and in most cases, no or low cost way to send friends, family and loved ones money. Have used the app multiple times for international transfers and the email/text communication is great.
0 Customer service is terrible. Do you want to go to phone run-around hell? Have Xoom delay transferring your funds. Then you will make dozens of phone calls, be put on hold for hours, only to get customer service reps who will make you answer more questions than a mortgage loan officer, only to to tell you they have no idea why your funds are being held up, and that you must call their "premium" customer service reps.
5 Customer service is terrible. Do you want to go to phone run-around hell? Have Xoom delay transferring your funds. Then you will make dozens of phone calls, be put on hold for hours, only to get customer service reps who will make you answer more questions than a mortgage loan officer, only to to tell you they have no idea why your funds are being held up, and that you must call their "premium" customer service reps.
5 Fast and easy and very convenient to send money. Xoom will send you confirmations when they received your remittance. Two thumbs up!!
2 Fast and easy and very convenient to send money. Xoom will send you confirmations when they received your remittance. Two thumbs up!!
2 I find Xoom to be a very clunky system to use. It is very frustrating to only have a small window of when a bill is accessible to pay and then to pay it. This past month I paid my electric bill via Xoom within the 5 day allotted window, only to have my electric cancelled by the electric company in Mexico! I then had to find another option to get my electricity paid and back online immediately.
5 I find Xoom to be a very clunky system to use. It is very frustrating to only have a small window of when a bill is accessible to pay and then to pay it. This past month I paid my electric bill via Xoom within the 5 day allotted window, only to have my electric cancelled by the electric company in Mexico! I then had to find another option to get my electricity paid and back online immediately.
5 I has been using xoom for many years and in the last couple transacciones they send a message saying the recipient pick up the total of the money but oh surprise! No! They don't pay the total of the money they told me, along with that I pay additional charge for the transaction. I called them and they responded with many excuses... I don't recommend this company anymore.
5 I has been using xoom for many years and in the last couple transacciones they send a message saying the recipient pick up the total of the money but oh surprise! No! They don't pay the total of the money they told me, along with that I pay additional charge for the transaction. I called them and they responded with many excuses... I don't recommend this company anymore.
5 I have used XOOM many times for domestic payments and twice for paying for goods from Italy, Wine and Olive Oil, this fall. I have had no problems with them and the payments have gone through very fast. Definitely will use them again especially if I cannot visit Italy myself and would need to order more goodies.
0 I have used XOOM many times for domestic payments and twice for paying for goods from Italy, Wine and Olive Oil, this fall. I have had no problems with them and the payments have gone through very fast. Definitely will use them again especially if I cannot visit Italy myself and would need to order more goodies.
0 I’ve been sending money for over 7 years to the Philippines with Xoom and so far I’ve never encountered major issues. There were times when there’s a little delay due to some questions that needed to be addressed and calling them is very helpful. I’ve tried other ways of sending money but Xoom is the best for me. I highly recommend Xoom!
1 I’ve been sending money for over 7 years to the Philippines with Xoom and so far I’ve never encountered major issues. There were times when there’s a little delay due to some questions that needed to be addressed and calling them is very helpful. I’ve tried other ways of sending money but Xoom is the best for me. I highly recommend Xoom!
1 Fast transfer BUT Lowest exchange rate of US Dollar to PHP Peso. I would rather pay the $4.99 fee if they can make the exchange rate better - their exchange rate is lower by around PHP1.50 per USD compare to others.
1 Fast transfer BUT Lowest exchange rate of US Dollar to PHP Peso. I would rather pay the $4.99 fee if they can make the exchange rate better - their exchange rate is lower by around PHP1.50 per USD compare to others.
1 This is the last time i use Xoom. Bad experience with them. I got scammed/ripped off of $15.. its not a lot of money but hated the fact that i cancelled my transaction in time then i call customer service and get rude representatives. I asked to speak to a supervisor and she was worse. I do not recommend anyone to use Xoom.. I’m telling my friends and family to stop using Xoom asap. They rip people off. I will look into using another company to send money to relatives in Mexico.
3 This is the last time i use Xoom. Bad experience with them. I got scammed/ripped off of $15.. its not a lot of money but hated the fact that i cancelled my transaction in time then i call customer service and get rude representatives. I asked to speak to a supervisor and she was worse. I do not recommend anyone to use Xoom.. I’m telling my friends and family to stop using Xoom asap. They rip people off. I will look into using another company to send money to relatives in Mexico.
3 Avoid. Service is slow, inconvenient and unprofessional. After I uploaded my driver's license ad bank statement I received an email the next day stating I cannot use the Xoom service. When I called customer service I was told to look for an alternative service. Furthermore, I've held a PayPal account for over ten years and never had any problem with it. I'm frustrated I spent so much time trying to transfer money with Xoom only to be denied service. I recognize fraud is a major problem in this industry but the barriers Xoom has imposed on the consumer coupled with poor customer service and onerous verification steps I cannot recommend this service to anyone.
7 Avoid. Service is slow, inconvenient and unprofessional. After I uploaded my driver's license ad bank statement I received an email the next day stating I cannot use the Xoom service. When I called customer service I was told to look for an alternative service. Furthermore, I've held a PayPal account for over ten years and never had any problem with it. I'm frustrated I spent so much time trying to transfer money with Xoom only to be denied service. I recognize fraud is a major problem in this industry but the barriers Xoom has imposed on the consumer coupled with poor customer service and onerous verification steps I cannot recommend this service to anyone.
7 I have been a loyal Xoom costumer for many years, and this time I was helping my mother in law because she’s in a medical condition, I was going to send her $120 and she said that won’t be enough them I cancel the order and I send $200, and that’s what started the situation, Xoom block my account, I call and they tell me that they need to verify my info, I send my license, my bank account, my address, they ask for my ssn #, I my like 5-6 calls during the day every time was something different, At the end I frustrated and Then I requested talk to a supervisor and she was very rude, like if they were doing my a favor for free, by the end she said that my account can not be unblock because somebody else is sending money to my mother in law, and of course there’s somebody else sending her money because she’s sick, and a patently they need the others people info that is why my account is blocked, them I asked the supervisor, what has that to do with my account if all my info is correct, And she said that is something they can’t tell me. For that reason Xoom just lost one costumer.
5 I have been a loyal Xoom costumer for many years, and this time I was helping my mother in law because she’s in a medical condition, I was going to send her $120 and she said that won’t be enough them I cancel the order and I send $200, and that’s what started the situation, Xoom block my account, I call and they tell me that they need to verify my info, I send my license, my bank account, my address, they ask for my ssn #, I my like 5-6 calls during the day every time was something different, At the end I frustrated and Then I requested talk to a supervisor and she was very rude, like if they were doing my a favor for free, by the end she said that my account can not be unblock because somebody else is sending money to my mother in law, and of course there’s somebody else sending her money because she’s sick, and a patently they need the others people info that is why my account is blocked, them I asked the supervisor, what has that to do with my account if all my info is correct, And she said that is something they can’t tell me. For that reason Xoom just lost one costumer.
5 I am also very disappointed this time. I am using xoom for last 9 years and only thing that was good with the service was 0-2 hrs deposit. Even the rate was less I used xoom and money got stuck. my recipient did not got money. I don't know what is happening there after one week they simply say we apologize our partner made mistake they have problem
5 I am also very disappointed this time. I am using xoom for last 9 years and only thing that was good with the service was 0-2 hrs deposit. Even the rate was less I used xoom and money got stuck. my recipient did not got money. I don't know what is happening there after one week they simply say we apologize our partner made mistake they have problem
5 Consistently poor customer service and complete lack of caring about sender's transaction exacerbated by unreliable systems and processes on both ends, Xoom and Philippines financial institutions, to provide quality, timely and secure remittance. Consistently non-responsive customer service for multiple transactions that are delayed, in the most recent case, over 24 hours. Absolutely not acceptable even if no fee is charged (exchange rate is skimmed for profit in lieu of fee). I happen to be writing this review after searching for competitors to Xoom and it appears the remittance domain is littered with similar companies like Xoom who absolutely fail its customers and recipients.
5 Consistently poor customer service and complete lack of caring about sender's transaction exacerbated by unreliable systems and processes on both ends, Xoom and Philippines financial institutions, to provide quality, timely and secure remittance. Consistently non-responsive customer service for multiple transactions that are delayed, in the most recent case, over 24 hours. Absolutely not acceptable even if no fee is charged (exchange rate is skimmed for profit in lieu of fee). I happen to be writing this review after searching for competitors to Xoom and it appears the remittance domain is littered with similar companies like Xoom who absolutely fail its customers and recipients.
5 I am very disappointed this time. I am using xoom for last 5 years and only thing that was good with the service was 0-2 hrs deposit. Even the rate was less I used xoom and money got stuck. I did not receive my money. I don't know what is happening there. I am not going to use xoom in future as their 0-2 hr deposit promise is no more valid now
3 I am very disappointed this time. I am using xoom for last 5 years and only thing that was good with the service was 0-2 hrs deposit. Even the rate was less I used xoom and money got stuck. I did not receive my money. I don't know what is happening there. I am not going to use xoom in future as their 0-2 hr deposit promise is no more valid now
3 I "m EXTREMELY DISSAPOINTED WITH THEIR SERVICES. THEY ARE VERY INCOMPETENT ANF NEGLIGENT. I SENT MONEY ON SATURDAY AND IT IS THURSDAY AND THE RECIPIENT HAS NOT RECEIVED THE MONEY YET AND EVERY TIMNE I CALLED THEY GIVE ME THE SAME EXCUSES. THEY ARE HORRIBLE.
7 I "m EXTREMELY DISSAPOINTED WITH THEIR SERVICES. THEY ARE VERY INCOMPETENT ANF NEGLIGENT. I SENT MONEY ON SATURDAY AND IT IS THURSDAY AND THE RECIPIENT HAS NOT RECEIVED THE MONEY YET AND EVERY TIMNE I CALLED THEY GIVE ME THE SAME EXCUSES. THEY ARE HORRIBLE.
7 Apparently this company is supposed to need proof of identity before processing transactions. Yet somehow, someone managed to use my old Paypal credentials (I was under the impression that the account was deactivated) to open a fraudulent Xoom account, and process a fraudulent transaction, with a fraudulent debit card opened under my name. I reset my Palpay credentials and gained control of this Xoom account immediately and have been dealing with this mess since the 3rd of June. I have sent them an official affidavit, and two written requests to resolve this issue, and provide confirmation of all this in writing, along with proof of ID, officially filed reports, etc. They said that I would not be held responsible for the transaction via email and phone but I have not received an official letter stating so. Also, not only is the Xoom account still open, but the fraudulent transaction is still listed on this account. Worst of all, they refuse to provide the name of the issuing financial institution for this mystery debit card opened under my name so I can file a dispute with them. They claim that I need to have local law enforcement submit a subpoena to them despite the fact that I am not asking for any personal or proprietary information. There is also the fact that according to section 609(e) of the Fair Credit Reporting Act, 15 U.S.C. § 1681g(e), I am entitled to be provided with copies of business records relating to the fraudulent account and transaction no later than 30 days after the receipt of the request and that the law directs them to provide me these documents at no charge, and without requiring a subpoena. After I pointed out this last fact to them on June 26, I was informed that they would advise one of the members of their fraud team to contact me to assist me further. I have still not heard back from them via phone, email, or postal mail. Xoom has until the 30th to specifically provide me with the information regarding this mystery debit card and other records and documents connected to this fraudulent transaction. In the meanwhile, I have a mystery checking/debit account with my name floating around out there and the perpetrators are doing who knows what with it. Their handling of the situation so far does not give me a lot of hope... If anyone else is having issues similar to this I advise you to file consumer complaints with your state's Attorney General and the FTC if you live in the States. We, consumers, need to put pressure on this company to get their act together and not act so glibly about our identities being compromised.
5 Apparently this company is supposed to need proof of identity before processing transactions. Yet somehow, someone managed to use my old Paypal credentials (I was under the impression that the account was deactivated) to open a fraudulent Xoom account, and process a fraudulent transaction, with a fraudulent debit card opened under my name. I reset my Palpay credentials and gained control of this Xoom account immediately and have been dealing with this mess since the 3rd of June. I have sent them an official affidavit, and two written requests to resolve this issue, and provide confirmation of all this in writing, along with proof of ID, officially filed reports, etc. They said that I would not be held responsible for the transaction via email and phone but I have not received an official letter stating so. Also, not only is the Xoom account still open, but the fraudulent transaction is still listed on this account. Worst of all, they refuse to provide the name of the issuing financial institution for this mystery debit card opened under my name so I can file a dispute with them. They claim that I need to have local law enforcement submit a subpoena to them despite the fact that I am not asking for any personal or proprietary information. There is also the fact that according to section 609(e) of the Fair Credit Reporting Act, 15 U.S.C. § 1681g(e), I am entitled to be provided with copies of business records relating to the fraudulent account and transaction no later than 30 days after the receipt of the request and that the law directs them to provide me these documents at no charge, and without requiring a subpoena. After I pointed out this last fact to them on June 26, I was informed that they would advise one of the members of their fraud team to contact me to assist me further. I have still not heard back from them via phone, email, or postal mail. Xoom has until the 30th to specifically provide me with the information regarding this mystery debit card and other records and documents connected to this fraudulent transaction. In the meanwhile, I have a mystery checking/debit account with my name floating around out there and the perpetrators are doing who knows what with it. Their handling of the situation so far does not give me a lot of hope... If anyone else is having issues similar to this I advise you to file consumer complaints with your state's Attorney General and the FTC if you live in the States. We, consumers, need to put pressure on this company to get their act together and not act so glibly about our identities being compromised.
5 
