HIGHLIGHTS
Xoom, a PayPal service, is a digital money transfer provider based in San Francisco, CA. Xoom offers a convenient way to send money, reload pre-paid mobile phones, and pay bills for family and friends around the world in a fast, secure, and cost-effective way, using your mobile phone, tablet or desktop computer. Using Xoom, customers can send money to over 60 countries, including Mexico, India, the Philippines, and throughout Europe, Asia, and Africa.
Since 2001, Xoom has been a leading force in transforming the remittance industry. Xoom was one of the first companies to spearhead the move from brick-and-mortar remittance services to a digital experience; then came the platform shift from desktop to mobile channels. Whether it’s expanding its country footprint to serve more recipient countries, directly partnering with local banks and utility companies, or innovating new product features, Xoom has been steadfast in its commitment to making international remittances easier, more secure, and more affordable for people.
* May not be available for all transactions. Transaction amounts depend on various factors, including but not limited to approval by the Xoom proprietary anti-fraud verification system, disbursement method, recipient country, and partner processing limits.
** Speed of service subject to processing systems availability, good funds availability, IMPS transaction sending limits, and approval by Xoom’s and Indian banking partners’ verification systems. May not be available for all transactions. Instant deposits to India are processed through Xoom’s partnership with Punjab National Bank and/or HDFC Bank. Xoom does not partner with any other bank for instant deposits.
*** For transactions submitted during bank processing hours in India Monday to Friday 9 a.m. – 5 p.m. and Saturday 9 a.m. - 11 a.m. IST. Speed of service subject to bank processing hours in India, processing systems availability, good funds availability and approval by each of Xoom and Indian banking partner’s verification system. May not be available for all transactions.
FEATURES ((Currently showing rates for USA to IND change)
- Credit Card/Debit Card
- ACH Transfer
- Only Xoom gives you the perfect combo of fast bank deposits and amazingly better exchange rates.
- Send up to $50,000 per transaction.
USER REVIEWS
I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
1 I tried to use Xoom. I REALLY tried. I made about 20 hours of calls to their customer service and verification department. Basically it just does not work. Most infuriating customer service personal on earth.
1 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
2 Tried to send $100 to a friend in Ghana. First was notified by Xoom that the money had reached my friend's bank. The next day I was notified that the transaction had been cancelled, with no reason given. Upon calling the customer service line I was told that "our bank partner gave no reason for cancelling the transaction." My friend badly needed the money immediately, and now we're up a creek. Was it because it was Africa? But technically Xoom sends money to Africa. It was a small amount of money, so there should'nt be a $ limit. I'm absolutely disgusted with Xoom. Don't promise what you won't deliver.
2 Transaction done a week ago, still money isn't received in target account. Multiple calls to customer care, emails to customer care. Nothing happens. When you are in an emergency to send money, never use their services. I am quitting Xoom today.
2 Transaction done a week ago, still money isn't received in target account. Multiple calls to customer care, emails to customer care. Nothing happens. When you are in an emergency to send money, never use their services. I am quitting Xoom today.
2 I tried to send money to india from my bank account,after everything done I received email that my transaction canceled.I called customer service to know why transaction canceled the lady ROCHELLE asked me too much questions about the verification which is why am I sending the money and she want to know where I am currently locating when I send money,and if I am sharing anyone my family about the transaction ???????????? I don’t understand why she is asking this bullshit questions.It’s my money ,my account it’s none of their business asking these questions.The lady ROCHELLE is too much she ate my head.I never recommend anyone to use Xoom.
3 I tried to send money to india from my bank account,after everything done I received email that my transaction canceled.I called customer service to know why transaction canceled the lady ROCHELLE asked me too much questions about the verification which is why am I sending the money and she want to know where I am currently locating when I send money,and if I am sharing anyone my family about the transaction ???????????? I don’t understand why she is asking this bullshit questions.It’s my money ,my account it’s none of their business asking these questions.The lady ROCHELLE is too much she ate my head.I never recommend anyone to use Xoom.
3 They blocked my account after 8 years for no particular reason. I used a new bank account and they couldn't verify it. that's it and when I called them to ask why, they blocked my account.
8 They blocked my account after 8 years for no particular reason. I used a new bank account and they couldn't verify it. that's it and when I called them to ask why, they blocked my account.
8 SUCKS! They say they work "hand in hand" with Paypal, who I've been using, but oops! Not really (one had to give me a different customer service #, even though I was calling the one provided in the email they sent me!). It will be 1-3 days to send my recipient cash. I should've just driven the 20 minutes to Walmart; I would have been finished sooner, AND the money would be there. Also, honestly, I'm not horrible with accents, but I kept having to say to all the (trying to be helpful) Mexicans "Excuse me?" to have them repeat themselves.
7 SUCKS! They say they work "hand in hand" with Paypal, who I've been using, but oops! Not really (one had to give me a different customer service #, even though I was calling the one provided in the email they sent me!). It will be 1-3 days to send my recipient cash. I should've just driven the 20 minutes to Walmart; I would have been finished sooner, AND the money would be there. Also, honestly, I'm not horrible with accents, but I kept having to say to all the (trying to be helpful) Mexicans "Excuse me?" to have them repeat themselves.
7 It worked great for the first time but now it sucks. Always canceling my transfers. I’m spending more time on the phone with them than anything
14 It worked great for the first time but now it sucks. Always canceling my transfers. I’m spending more time on the phone with them than anything
14 I have been call Xoom for two month without stop to update my information to make a transfer. I sent two passport, drive license, Marriage certificate, Pay stubs, several Bank statements. Today went to my bank Chase got other bank statement I guess is not enough. I called to Xoom then the employer are rude call me by Man, Man. I request to be call by my name. My issues have not been solved I am in level 3. I have no option after been attempt to solve my issues with the company 100 times by emails and phone calls. I am going to Transferwise.
16 I have been call Xoom for two month without stop to update my information to make a transfer. I sent two passport, drive license, Marriage certificate, Pay stubs, several Bank statements. Today went to my bank Chase got other bank statement I guess is not enough. I called to Xoom then the employer are rude call me by Man, Man. I request to be call by my name. My issues have not been solved I am in level 3. I have no option after been attempt to solve my issues with the company 100 times by emails and phone calls. I am going to Transferwise.
16 At first, Xoom was great and their fees were competitive. But TWICE now, they are giving me transaction verification numbers WITHOUT completing the transfer. When I call, they refuse to talk to me about the missing transfer funds. When I ask for a Supervisor, they never call back. We can't use a service that lies to its customers.
21 At first, Xoom was great and their fees were competitive. But TWICE now, they are giving me transaction verification numbers WITHOUT completing the transfer. When I call, they refuse to talk to me about the missing transfer funds. When I ask for a Supervisor, they never call back. We can't use a service that lies to its customers.
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