ICICI Bank launches WhatsApp Banking, to provide its users access to convenient and instantaneous banking in light of the countrywide lockdown due to the Coronavirus outbreak. Facebook-owned WhatsApp, the instant messaging application, has 400 Million user base in India, it’s biggest market.
ICICI Bank’s retail customers can avail the following banking services through WhatsApp:
Non-ICICI customers can also use the service to get details of the nearest three ICICI Bank ATMs and branches in their vicinity.
The services can be availed instantly 24x7, without having to visit any branch or call their customer service helpline number. This comes as the World Health Organisation and Central Banks around the world including the Reserve Bank of India made an announcement to limit the use of banknotes and physical cash and urged the people to use digital payments to limit the spread of the virus.
How to use ICICI Bank’s WhatsApp Banking service?
If you have tried to check your mobile phone balance, the steps to use this service will be familiar.
Follow these simple steps to start using the services:
"Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in every-day life, we believe that this would add immense convenience to our customers, as it allows them to the bank while they are on social media," said Anup Bagchi, Executive Director, ICICI Bank.
Can NRIs send money through ICICI Bank WhatsApp banking services?
As of now, NRIs cannot send money through the ICICI Bank WhatsApp banking services. However, the press release further threw light on ICICIStack, a new technology that aims to cover all banking requirements such as digital account opening, loan solutions, investments, and payment solutions.
ICICIMoney2India, the money transfer service of ICICI Bank provides online remittance services to India from countries like the US, UK, Canada, and more.