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I provided the right document for verification but they still shut my account without notice after years of good standing.
0 I provided the right document for verification but they still shut my account without notice after years of good standing.
0 WISE.### IS FAKE WISE.### IS FAKE I am writing to express my concern regarding the recent deactivation of my Wise account. I was charged a registration fee of 45 GBP, only to have my account deactivated one month later. The reason provided was that my activities exceeded your risk tolerance, as referenced in Section 1.2 of your Acceptable Use Policy. However, I believe my activities have not been risky in any way, and I have not engaged in anything that would warrant such a decision. Given the circumstances, I kindly request a refund of the 45 GBP registration fee. It is my understanding that these charges should be refunded, especially in the absence of any clear justification for account deactivation but still payment is not refund. I strongly recommend that anyone considering Wise as a service option should look for alternatives. My experience has been disappointing, as I was charged a 45 GBP registration fee, only to have my account deactivated after one month. The reason given was that my activities exceeded their "risk tolerance," which I find unjustified. Based on my experience, I suggest exploring other options for financial services or money transfers
0 WISE.com IS FAKE WISE.com IS FAKE I am writing to express my concern regarding the recent deactivation of my Wise account. I was charged a registration fee of 45 GBP, only to have my account deactivated one month later. The reason provided was that my activities exceeded your risk tolerance, as referenced in Section 1.2 of your Acceptable Use Policy. However, I believe my activities have not been risky in any way, and I have not engaged in anything that would warrant such a decision. Given the circumstances, I kindly request a refund of the 45 GBP registration fee. It is my understanding that these charges should be refunded, especially in the absence of any clear justification for account deactivation but still payment is not refund. I strongly recommend that anyone considering Wise as a service option should look for alternatives. My experience has been disappointing, as I was charged a 45 GBP registration fee, only to have my account deactivated after one month. The reason given was that my activities exceeded their "risk tolerance," which I find unjustified. Based on my experience, I suggest exploring other options for financial services or money transfers
0 Awful bank. Everything went normal for 6 months but suddenly the bank asked for income confirmation and blocked an incoming payment. I just don't undestand why I should provide a source of my income especially in the case of money tranfer from my another personal account outside EU. Wise Bank - to what extent do you think it is legitimate to block the accounts of people with a Russian surname without any reason or just because of your racial intolerance? On what basis do you demand to provide you with an employment contract indicating the salary? Do you really think that a person cannot work as a freelancer? This is disgusting and stupid attitude to your clients. RIP, Wise. I'm done with you
0 Awful bank. Everything went normal for 6 months but suddenly the bank asked for income confirmation and blocked an incoming payment. I just don't undestand why I should provide a source of my income especially in the case of money tranfer from my another personal account outside EU. Wise Bank - to what extent do you think it is legitimate to block the accounts of people with a Russian surname without any reason or just because of your racial intolerance? On what basis do you demand to provide you with an employment contract indicating the salary? Do you really think that a person cannot work as a freelancer? This is disgusting and stupid attitude to your clients. RIP, Wise. I'm done with you
0 I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(#)(Cyber-wizard) DT( ###) got my funds back
0 I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(@)(Cyber-wizard) DT( com) got my funds back
0 I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(#)(Cyber-wizard) DT( ###) got my funds back
0 I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(@)(Cyber-wizard) DT( com) got my funds back
0 Beware: Wise's Unethical Policies and Unresponsive Support Cost My Business I am sharing my experience with Wise to warn fellow business owners about the serious risks and unacceptable practices you may encounter if you choose to use their services. My business, is a legally registered travel agency in the UK, and I relied on Wise to manage payments for my photography and cultural tours, primarily in South America. Things took a turn for the worse when Wise froze my account and accused my business of violating their Acceptable Use Policy, citing my once-a-year humanitarian trip to Cuba. Despite explaining multiple times that: No Cuba-related transactions were ever processed through Wise (I use a separate European bank for this purpose), My tours comply with the “Support for Cuban People” category authorized by OFAC, designed to help Cuban citizens outside state control, Wise completely ignored the facts. Their customer support team responded with automated messages, refused to engage in any meaningful dialogue, and even lied, claiming they didn't monitor my emails—despite clear evidence to the contrary. After days of chasing them and providing thorough documentation, they chose to close my account without justification. The Consequences: Wise left my business in chaos, disrupting essential transactions and client arrangements. Their rigid policies align with sanctions widely condemned by the global community, and in doing so, they indirectly support humanitarian suffering. The Bottom Line: Wise is unreliable, unresponsive, and unethical. If your business has any complexity or humanitarian focus, beware: Wise will shut you down without notice or explanation, and customer support will abandon you. Their actions have serious real-world consequences. Avoid Wise if you value your business stability or require ethical and accountable financial services. There are far better alternatives out there that won’t put your livelihood at risk
0 Beware: Wise's Unethical Policies and Unresponsive Support Cost My Business I am sharing my experience with Wise to warn fellow business owners about the serious risks and unacceptable practices you may encounter if you choose to use their services. My business, is a legally registered travel agency in the UK, and I relied on Wise to manage payments for my photography and cultural tours, primarily in South America. Things took a turn for the worse when Wise froze my account and accused my business of violating their Acceptable Use Policy, citing my once-a-year humanitarian trip to Cuba. Despite explaining multiple times that: No Cuba-related transactions were ever processed through Wise (I use a separate European bank for this purpose), My tours comply with the “Support for Cuban People” category authorized by OFAC, designed to help Cuban citizens outside state control, Wise completely ignored the facts. Their customer support team responded with automated messages, refused to engage in any meaningful dialogue, and even lied, claiming they didn't monitor my emails—despite clear evidence to the contrary. After days of chasing them and providing thorough documentation, they chose to close my account without justification. The Consequences: Wise left my business in chaos, disrupting essential transactions and client arrangements. Their rigid policies align with sanctions widely condemned by the global community, and in doing so, they indirectly support humanitarian suffering. The Bottom Line: Wise is unreliable, unresponsive, and unethical. If your business has any complexity or humanitarian focus, beware: Wise will shut you down without notice or explanation, and customer support will abandon you. Their actions have serious real-world consequences. Avoid Wise if you value your business stability or require ethical and accountable financial services. There are far better alternatives out there that won’t put your livelihood at risk
0 I can’t thank XAP Credit Solution enough, if you are suffering from low credit score contact (XAPCREDITSOLUTION at GMAI1....). I couldn’t bear the thought of ending another year with a bad credit score, I have managed the entire year with a low credit score and couldn’t afford to get myself a mortgage or a car loan, luckily I read about this hacker on the internet with lots of positive reviews as a credit expert. He helped raise my credit score to 790, got my late payments, inquiries and mostly all negative items deleted from my credit report within 5 business days. I received my credit update letter from Equifax confirming changes he made on the 28th of last month were all official and legit.
0 I can’t thank XAP Credit Solution enough, if you are suffering from low credit score contact (XAPCREDITSOLUTION at GMAI1....). I couldn’t bear the thought of ending another year with a bad credit score, I have managed the entire year with a low credit score and couldn’t afford to get myself a mortgage or a car loan, luckily I read about this hacker on the internet with lots of positive reviews as a credit expert. He helped raise my credit score to 790, got my late payments, inquiries and mostly all negative items deleted from my credit report within 5 business days. I received my credit update letter from Equifax confirming changes he made on the 28th of last month were all official and legit.
0 What went wrong this time? Everything! Despite having been a Wise customer and using its service to transfer my monthly Social Security payments from my USA bank account to my Portuguese one, (Transfer)Wise made it impossible for my transfer to be conducted in a timely fashion—or at all! Despite asking for my password, asking me to identify which boxes contain bicycles, and sending a code to my partner's móvil (I don't have one), Wise wanted more. And more. And more. Eighteen (18) separate times I answered additional security questions, uploaded both sides of my Portuguese residency card, and let its program take selfies of me. In addition to commands like "Move closer!" Wise's bots didn't like the pictures taken. So, I repeated the process over and again ... until Wise accepted the uploaded pics. I then attempted to transfer my monthly US $1,500 from the same bank account to the same bank account, which I was immediately informed would (or could) happen instantaneously. Yet, when I confirmed and approved all the terms of the transfer, I was informed that it would take four business days (or more) for the funds to be transferred because, according to Wise, of the time it took for Wise to get the money from my USA account. Yet, looking at my account, it was clear that the funds had been removed immediately from my account by Wise. (This is the third time the same problems and issues occurred.) Meanwhile, Wise continued to send me the same emails indicating that it didn't like the selfie and identity card uploads which it previously accepted. Five times I went through this process of taking and uploading new photos to its site. The sixth time, I said "No! Enough is enough!" This, despite being warned that my transfer in transit could be cancelled and returned to my source bank account if I didn't upload new photos within two business days. As my transfer was scheduled to arrive in my Portuguese bank account before the close of two business days, I wasn't worried. Until the money didn't appear in my account as scheduled. No notice from Wise. But, when I logged into my account, I saw that the transfer had been "paused" and the funds would (hopefully) be returned to my USA bank account whence they were taken. So, it's now over a week that my funds have been in limbo. I'm waiting to see them bank in my USA account before initiating a new transfer—but NOT with Wise!!! I've found several other currency transfer services whose rates are as good, if not better, than Wise's. And which promise the transfer to be concluded within two business days. And which don't require me to jump through hoops again and again to transfer funds regularly. Certainly, there are alternatives to Wise when we're talking about transferring larger amounts. And now there are options other than Wise. My next transfer will be made through Remitly.
2 What went wrong this time? Everything! Despite having been a Wise customer and using its service to transfer my monthly Social Security payments from my USA bank account to my Portuguese one, (Transfer)Wise made it impossible for my transfer to be conducted in a timely fashion—or at all! Despite asking for my password, asking me to identify which boxes contain bicycles, and sending a code to my partner's móvil (I don't have one), Wise wanted more. And more. And more. Eighteen (18) separate times I answered additional security questions, uploaded both sides of my Portuguese residency card, and let its program take selfies of me. In addition to commands like "Move closer!" Wise's bots didn't like the pictures taken. So, I repeated the process over and again ... until Wise accepted the uploaded pics. I then attempted to transfer my monthly US $1,500 from the same bank account to the same bank account, which I was immediately informed would (or could) happen instantaneously. Yet, when I confirmed and approved all the terms of the transfer, I was informed that it would take four business days (or more) for the funds to be transferred because, according to Wise, of the time it took for Wise to get the money from my USA account. Yet, looking at my account, it was clear that the funds had been removed immediately from my account by Wise. (This is the third time the same problems and issues occurred.) Meanwhile, Wise continued to send me the same emails indicating that it didn't like the selfie and identity card uploads which it previously accepted. Five times I went through this process of taking and uploading new photos to its site. The sixth time, I said "No! Enough is enough!" This, despite being warned that my transfer in transit could be cancelled and returned to my source bank account if I didn't upload new photos within two business days. As my transfer was scheduled to arrive in my Portuguese bank account before the close of two business days, I wasn't worried. Until the money didn't appear in my account as scheduled. No notice from Wise. But, when I logged into my account, I saw that the transfer had been "paused" and the funds would (hopefully) be returned to my USA bank account whence they were taken. So, it's now over a week that my funds have been in limbo. I'm waiting to see them bank in my USA account before initiating a new transfer—but NOT with Wise!!! I've found several other currency transfer services whose rates are as good, if not better, than Wise's. And which promise the transfer to be concluded within two business days. And which don't require me to jump through hoops again and again to transfer funds regularly. Certainly, there are alternatives to Wise when we're talking about transferring larger amounts. And now there are options other than Wise. My next transfer will be made through Remitly.
2 This financial service banned my transfer to a person residing in the city of Zaporizhzhia, Ukraine. Their rationale was that, in their opinion, Zaporizhzhia is under sanctions. However, this is inaccurate. While the Zaporizhzhia oblast is partially occupied and the occupied areas are under sanctions, the city of Zaporizhzhia remains under governmental control. They have conflated these distinct situations. Despite providing them with numerous resources to clarify this, they have not reviewed them and now intend to restrict my account. This demonstrates a significant level of incompetence in the current political and legal situation.
2 This financial service banned my transfer to a person residing in the city of Zaporizhzhia, Ukraine. Their rationale was that, in their opinion, Zaporizhzhia is under sanctions. However, this is inaccurate. While the Zaporizhzhia oblast is partially occupied and the occupied areas are under sanctions, the city of Zaporizhzhia remains under governmental control. They have conflated these distinct situations. Despite providing them with numerous resources to clarify this, they have not reviewed them and now intend to restrict my account. This demonstrates a significant level of incompetence in the current political and legal situation.
2 At first I was enticed about their cheap fees and fast transfer and thought they were good but I'm mistaken. They will waste your time on verifying your info I had enough of them. My account has been running good and suddenly I was required to verify. They required an ID. They declined because the ID is "expired". Now they tell me to upload an ID with a selfie. I did them. Now, they got to tell me that those were not enough. Someone should hold the phone to take my selfie I HAD ENOUGH First this was the same exact thing that happened 2 years ago with my account. They say it's 10 min verification but mine is taking forever and they don't even give a damn reply if your account has been verified without a constant follow up I even provided them my other ID's, my website just for them to cross-check. Their customer service is the worst, they don't know where their files are, they don't check their registries, they don't know how to identify legal documents I don't recommend. If I could give them a -100/10 review, I'd do it Stay away from this platform
9 At first I was enticed about their cheap fees and fast transfer and thought they were good but I'm mistaken. They will waste your time on verifying your info I had enough of them. My account has been running good and suddenly I was required to verify. They required an ID. They declined because the ID is "expired". Now they tell me to upload an ID with a selfie. I did them. Now, they got to tell me that those were not enough. Someone should hold the phone to take my selfie I HAD ENOUGH First this was the same exact thing that happened 2 years ago with my account. They say it's 10 min verification but mine is taking forever and they don't even give a damn reply if your account has been verified without a constant follow up I even provided them my other ID's, my website just for them to cross-check. Their customer service is the worst, they don't know where their files are, they don't check their registries, they don't know how to identify legal documents I don't recommend. If I could give them a -100/10 review, I'd do it Stay away from this platform
9 We strongly advise others to steer clear of Wise and avoid falling victim to their deceitful practices. We demand the immediate return of our funds that range in the millions without further delay. Your unjust deactivation of our accounts, followed by a torturous reactivation process, has caused immense financial distress. Your unresponsiveness, lack of accountability, and deceptive practices have left us feeling trapped and robbed. Your actions are unacceptable and unethical. Despite our compliance with all requested documentation and assurances of a quick resolution, we continue to be denied access to our own money. Your repeated delays, additional requests for information, and false promises are a clear display of incompetence and disregard for your customers. Your behavior is not only deceptive but also borders on criminal. We have been working with you since almost 6 months. You say you have no interest in keeping our money but your whole systems seems designed to delay access/keep to our funds. We demand immediate action and the prompt return of our funds.
12 We strongly advise others to steer clear of Wise and avoid falling victim to their deceitful practices. We demand the immediate return of our funds that range in the millions without further delay. Your unjust deactivation of our accounts, followed by a torturous reactivation process, has caused immense financial distress. Your unresponsiveness, lack of accountability, and deceptive practices have left us feeling trapped and robbed. Your actions are unacceptable and unethical. Despite our compliance with all requested documentation and assurances of a quick resolution, we continue to be denied access to our own money. Your repeated delays, additional requests for information, and false promises are a clear display of incompetence and disregard for your customers. Your behavior is not only deceptive but also borders on criminal. We have been working with you since almost 6 months. You say you have no interest in keeping our money but your whole systems seems designed to delay access/keep to our funds. We demand immediate action and the prompt return of our funds.
12 For about 3 months (October 23rd, 2023) I have been waiting for a refund of 40,000 CHF from the company Wise (UK), which I transferred to Wise from my Turkish Akbank account in Istanbul on October 17th, 2023, so that Wise can transfer the 40,000 CHF to my CHF Wise account and deposit there. The deposit was made with SWIFT from my bank (Akbank) via Credit Suisse Switzerland (Mittelbank) to JPMorgan On October 19th, 2023, Wise received the amount of 40,000 CHF, but apparently could not allocate the money to my account and on October 23rd, 2023, instructed their bank JP Morgan (Switzerland) to send the money back to my Akbank account via SWIFT. Wise has sent me the SWIFT transfer and according to that the repayment was made with SWIFT via Credit Suisse and should have arrived in my account in Turkey. Unfortunately, the money has not arrived in my bank account as of today, January 19, 2024, and I have been in email communication with Wise for 1 1/2 months about the whereabouts of my 40,000 CHF. Wise refers to the SWIFT transaction from the partner bank JP Morgan and states that they have arranged the repayment, and that the money is no longer with Wise. The money was also forwarded by JP Morgan to Credit Suisse with the instruction to transfer the 40,000 CHF to my Akbank account. This means that the money would no longer be at the partner bank JP Morgan. Since I and my bank in Turkey never received the money, and my Akbank as the recipient bank cannot place a tracking/search order for the 40,000 CHF, I sent Wise several emails asking and instructing them to inform their partner bank JP Morgan to do the tracking and to contact Credit Suisse in writing to clarify where my money has gone. For reasons I don't understand, this was never done correctly or completely, or was not passed on correctly or completely by Wise to JP Morgan, and to this day I still have no knowledge of the whereabouts of my money and where it is currently located and why it was never given to me was transferred. So this situation shows clearly, that Wise does not care about customers money (CHF 40000) and refunds and shows not the necessary dedication to help and support the customers to receive their money back in a timely manner. But they delay customers with several email correspondences, which does not solve the problem at all. They financial teams of Wise do not do their job and correspond with their partner bank JP Morgan to track/search money and refunds, if the customer does not receive his refund. So at the end, Wise has " Lost" my refund and has no clue, about the whereabouts of my 40000 CHF and of course Wise also does not care about all the financial loses i have (Interests, etc. ) for the last 3 months. So i can just advise everybody, not to use Wise services at all but avoid them.
13 For about 3 months (October 23rd, 2023) I have been waiting for a refund of 40,000 CHF from the company Wise (UK), which I transferred to Wise from my Turkish Akbank account in Istanbul on October 17th, 2023, so that Wise can transfer the 40,000 CHF to my CHF Wise account and deposit there. The deposit was made with SWIFT from my bank (Akbank) via Credit Suisse Switzerland (Mittelbank) to JPMorgan On October 19th, 2023, Wise received the amount of 40,000 CHF, but apparently could not allocate the money to my account and on October 23rd, 2023, instructed their bank JP Morgan (Switzerland) to send the money back to my Akbank account via SWIFT. Wise has sent me the SWIFT transfer and according to that the repayment was made with SWIFT via Credit Suisse and should have arrived in my account in Turkey. Unfortunately, the money has not arrived in my bank account as of today, January 19, 2024, and I have been in email communication with Wise for 1 1/2 months about the whereabouts of my 40,000 CHF. Wise refers to the SWIFT transaction from the partner bank JP Morgan and states that they have arranged the repayment, and that the money is no longer with Wise. The money was also forwarded by JP Morgan to Credit Suisse with the instruction to transfer the 40,000 CHF to my Akbank account. This means that the money would no longer be at the partner bank JP Morgan. Since I and my bank in Turkey never received the money, and my Akbank as the recipient bank cannot place a tracking/search order for the 40,000 CHF, I sent Wise several emails asking and instructing them to inform their partner bank JP Morgan to do the tracking and to contact Credit Suisse in writing to clarify where my money has gone. For reasons I don't understand, this was never done correctly or completely, or was not passed on correctly or completely by Wise to JP Morgan, and to this day I still have no knowledge of the whereabouts of my money and where it is currently located and why it was never given to me was transferred. So this situation shows clearly, that Wise does not care about customers money (CHF 40000) and refunds and shows not the necessary dedication to help and support the customers to receive their money back in a timely manner. But they delay customers with several email correspondences, which does not solve the problem at all. They financial teams of Wise do not do their job and correspond with their partner bank JP Morgan to track/search money and refunds, if the customer does not receive his refund. So at the end, Wise has " Lost" my refund and has no clue, about the whereabouts of my 40000 CHF and of course Wise also does not care about all the financial loses i have (Interests, etc. ) for the last 3 months. So i can just advise everybody, not to use Wise services at all but avoid them.
13 After trying to send money internationally with XE and having such a terrible experience ending with my account being closed for no reason...I decided to try WISE and it was fast and easy and the recipient had the money in his bank account in half an hour. This is the way all transfers should work...seamless from start to finish. Kudo to WISE.
4 After trying to send money internationally with XE and having such a terrible experience ending with my account being closed for no reason...I decided to try WISE and it was fast and easy and the recipient had the money in his bank account in half an hour. This is the way all transfers should work...seamless from start to finish. Kudo to WISE.
4 Transfer blocked for no rerason because the name I wrote in the Reference line. Now the money are blocked because they might be used to avoid international sanctions. Go figure. This company is clearly fast becoming a scam. Avoind at all costs.
9 Transfer blocked for no rerason because the name I wrote in the Reference line. Now the money are blocked because they might be used to avoid international sanctions. Go figure. This company is clearly fast becoming a scam. Avoind at all costs.
9 They show me the fee when I send the money but after transaction is completed, I saw that they got x2 fee. it is a scamming
11 They show me the fee when I send the money but after transaction is completed, I saw that they got x2 fee. it is a scamming
11 I've used Wise since 2018 (over 5 years) with only minor problems. Out of nowhere, they abruptly deactivated my account and promise to refund my money (haven't received anything yet) without explanation other than to say it's within their discretion to terminate NEW ACCOUNTS. HELLO, I've had this account for 5+ years with no issues on my part whatsoever. No accountability from this company, poor customer care and completely ridiculous. Over the years I've recommended their services to several people. But everyone I've recommended has complained and closed their accounts. I'm thinking about taking legal action. You can't treat Consumers that way!!
21 I've used Wise since 2018 (over 5 years) with only minor problems. Out of nowhere, they abruptly deactivated my account and promise to refund my money (haven't received anything yet) without explanation other than to say it's within their discretion to terminate NEW ACCOUNTS. HELLO, I've had this account for 5+ years with no issues on my part whatsoever. No accountability from this company, poor customer care and completely ridiculous. Over the years I've recommended their services to several people. But everyone I've recommended has complained and closed their accounts. I'm thinking about taking legal action. You can't treat Consumers that way!!
21 Do NOT trust this organization! My first and only experience with international payment via WISE, was absolutely abominable! First, they couldn't link to my bank account, using both automatic and manual attempts, using perfectly valid routing and account number information . . . then, in effort to try an different approach, they botched the uploading of drivers license photos (front and bank) . . . then, their website stated "there was a problem, try again later" . . . then, after countless hours screwing around with their website, they finally approved the transfer, but failed to finalize it for DAYS . . . They're a freaking JOKE, period! Run don't walk from these inept clowns.
21 Do NOT trust this organization! My first and only experience with international payment via WISE, was absolutely abominable! First, they couldn't link to my bank account, using both automatic and manual attempts, using perfectly valid routing and account number information . . . then, in effort to try an different approach, they botched the uploading of drivers license photos (front and bank) . . . then, their website stated "there was a problem, try again later" . . . then, after countless hours screwing around with their website, they finally approved the transfer, but failed to finalize it for DAYS . . . They're a freaking JOKE, period! Run don't walk from these inept clowns.
21 I used Wise for the first time to transfer money to HKG in May 29, 2023. However my money transfers was rejected ALL 5 times without any explanation. And then Wise closed my account without an explanation nor notification to allow me to transfer my money back to my own original home bank account. I have no way of logging into my Wise account since it was closed down by Wise. I had sent numerous emails and made calls to customer services and asked where is my money and I didn’t get any updates to whereabouts my money is currently and no way of getting my money back to me. It is a FRAUDULENT company because I went to the local registered office and there is no physical office. This is a SCAM and a BOGUS company. DO NOT use their financial services because you wont see your money if they decided to pull the plug on your account. What they list in their website is utter rubbish and fraudulent. Today is June 29, 2023 and I still haven’t heard from Wise or received a refund of my money. BEWARE and warned.
19 I used Wise for the first time to transfer money to HKG in May 29, 2023. However my money transfers was rejected ALL 5 times without any explanation. And then Wise closed my account without an explanation nor notification to allow me to transfer my money back to my own original home bank account. I have no way of logging into my Wise account since it was closed down by Wise. I had sent numerous emails and made calls to customer services and asked where is my money and I didn’t get any updates to whereabouts my money is currently and no way of getting my money back to me. It is a FRAUDULENT company because I went to the local registered office and there is no physical office. This is a SCAM and a BOGUS company. DO NOT use their financial services because you wont see your money if they decided to pull the plug on your account. What they list in their website is utter rubbish and fraudulent. Today is June 29, 2023 and I still haven’t heard from Wise or received a refund of my money. BEWARE and warned.
19 Tried sending money from my French account to my US account. Wise cancelled the transfer and hasnt refunded me after 5 weeks. They are scamming people and should not be trusted. Stay away from any financial institution that can freezes your funds for as long as they please. Customer support will not help you. They are trained to say anything needed for you to hang up and not call again for a couple of weeks.
8 Tried sending money from my French account to my US account. Wise cancelled the transfer and hasnt refunded me after 5 weeks. They are scamming people and should not be trusted. Stay away from any financial institution that can freezes your funds for as long as they please. Customer support will not help you. They are trained to say anything needed for you to hang up and not call again for a couple of weeks.
8 I ordered money transfer. Money was not thansfered or returned. For many days "veryfinng" it application it shows "sent", but in confirmation "returned". In fact money looks to be stolen. Calling, writing doesn't solve anything. Stay away from them!
9 I ordered money transfer. Money was not thansfered or returned. For many days "veryfinng" it application it shows "sent", but in confirmation "returned". In fact money looks to be stolen. Calling, writing doesn't solve anything. Stay away from them!
9 Wise repeatedly suspended incoming transfers from my main clients in Germany for no reason. The apologetic customer service never answered my questions. For the past five days, I've been attempting to resolve this issue by contacting customer service multiple times. However, like most customer service representatives, they only offer sympathetic phrases such as "I understand your frustration." The information I received from Wise is quite alarming. It appears that Wise utilizes artificial intelligence to identify suspicious or fraudulent transactions. Strangely enough, after five years of recurring transfers from my German client to my company in California, the system suddenly flagged something as suspicious. This is perplexing, as the transfers have always included a sequence of letters and numbers that serve as my client's accounting references. Despite my client's explanation of these references, the transfer and the associated funds vanished without a trace. When I inquired about the whereabouts of the money, the staff at Wise were unable to provide any answers. Subsequently, some technical individuals claiming to represent Wise contacted me, and we spent numerous hours attempting to rectify the issues with my account. Unfortunately, they were unsuccessful. At this point, it remains unclear whether the money is being returned to my client, returned to my account, or stuck in limbo. The staff at this supposedly remarkable bank have been unable to provide me with any information, and after five days, my money has yet to be returned, as is the case with my client. I have been calling Wise twice daily, explaining the situation to their customer service, but for five days, no one has been able to resolve my problem. When entrusting my finances to a financial institution, I expect a significantly higher level of service. This unprofessionalism raises serious concerns about the security and safety of my funds. Undoubtedly, this has been the most dreadful banking experience of my life, and I strongly caution others against using Wise. Considering the harm caused to my company and the strain on my relationship with my client, I am now pursuing legal action against Wise.
21 Wise repeatedly suspended incoming transfers from my main clients in Germany for no reason. The apologetic customer service never answered my questions. For the past five days, I've been attempting to resolve this issue by contacting customer service multiple times. However, like most customer service representatives, they only offer sympathetic phrases such as "I understand your frustration." The information I received from Wise is quite alarming. It appears that Wise utilizes artificial intelligence to identify suspicious or fraudulent transactions. Strangely enough, after five years of recurring transfers from my German client to my company in California, the system suddenly flagged something as suspicious. This is perplexing, as the transfers have always included a sequence of letters and numbers that serve as my client's accounting references. Despite my client's explanation of these references, the transfer and the associated funds vanished without a trace. When I inquired about the whereabouts of the money, the staff at Wise were unable to provide any answers. Subsequently, some technical individuals claiming to represent Wise contacted me, and we spent numerous hours attempting to rectify the issues with my account. Unfortunately, they were unsuccessful. At this point, it remains unclear whether the money is being returned to my client, returned to my account, or stuck in limbo. The staff at this supposedly remarkable bank have been unable to provide me with any information, and after five days, my money has yet to be returned, as is the case with my client. I have been calling Wise twice daily, explaining the situation to their customer service, but for five days, no one has been able to resolve my problem. When entrusting my finances to a financial institution, I expect a significantly higher level of service. This unprofessionalism raises serious concerns about the security and safety of my funds. Undoubtedly, this has been the most dreadful banking experience of my life, and I strongly caution others against using Wise. Considering the harm caused to my company and the strain on my relationship with my client, I am now pursuing legal action against Wise.
21 I had several WISE accounts for couple of years. It worked properly. I had conflict with their staff couple of days ago. They have asked me about photo of my passport. I did it. They asked my about my selfie. I did it. They asked me about my gas bill. I did it. They have asked me for the invoice for my payment. I said no, because it is something which I never had shown to any other bank. They are blocking me now more that £3000 in payments.
10 I had several WISE accounts for couple of years. It worked properly. I had conflict with their staff couple of days ago. They have asked me about photo of my passport. I did it. They asked my about my selfie. I did it. They asked me about my gas bill. I did it. They have asked me for the invoice for my payment. I said no, because it is something which I never had shown to any other bank. They are blocking me now more that £3000 in payments.
10 I was trying to send from INR to EUR. A lot of documents were asked and shared with them but they were asked again after I had received confirmation from them regarding the same documents. Very poor transparency after all the documents were shared. They mentioned they were still checking the documents. After waiting for a couple of days, they wanted more documents to be shared. If 3 months bank statements showing salary credit is not considered salary proof, then only they woukd know, what is! Horrible experience and all that came out after the whole excercise of document sharing and waiting for 3-4 days was a 0.
6 I was trying to send from INR to EUR. A lot of documents were asked and shared with them but they were asked again after I had received confirmation from them regarding the same documents. Very poor transparency after all the documents were shared. They mentioned they were still checking the documents. After waiting for a couple of days, they wanted more documents to be shared. If 3 months bank statements showing salary credit is not considered salary proof, then only they woukd know, what is! Horrible experience and all that came out after the whole excercise of document sharing and waiting for 3-4 days was a 0.
6 I had a Wise accountant for a few years without any problem. Then recently I transferred some addition funds in because I was expecting to make a trip. I was notified that I had exceeded the limit that could be held and that I needed to transfer some funds out. I did that immediately but the Wise system said it would need 8 days for my funds to be sent back. In the mean time Wise deactivated my account without any communication and have not responded to any of my queries. I would recommend people by to touch this platform. Service is terrible and they hold your funds for much longer than reasonably necessary.
10 I had a Wise accountant for a few years without any problem. Then recently I transferred some addition funds in because I was expecting to make a trip. I was notified that I had exceeded the limit that could be held and that I needed to transfer some funds out. I did that immediately but the Wise system said it would need 8 days for my funds to be sent back. In the mean time Wise deactivated my account without any communication and have not responded to any of my queries. I would recommend people by to touch this platform. Service is terrible and they hold your funds for much longer than reasonably necessary.
10 Stay away from Transferwise, I am a freelancer working in a third world country, these guys authorized a payment from my employer to my wise account but are BLOCKING any efforts to withdraw the money I HAVE in my account to be sent to any of my local bank accounts in my own home country. So the money is expected to just stay in my transferwise account? The customerservice down to their AML analysts are downright idiots.
10 Stay away from Transferwise, I am a freelancer working in a third world country, these guys authorized a payment from my employer to my wise account but are BLOCKING any efforts to withdraw the money I HAVE in my account to be sent to any of my local bank accounts in my own home country. So the money is expected to just stay in my transferwise account? The customerservice down to their AML analysts are downright idiots.
10 This is regarding a transfer of US dollars to Euros. I have been a regular customer of Wise (previously Transferwise) for seven years, making regular monthly/bimonthly transfers from my personal US bank account to my Spanish account. This week, suddenly, one of my transfers disappeared. Wise debited the funds from my US account, but then "paused" the transaction, and the funds never arrived to my Spanish account. Multiple emails and phone calls with useless customer service agents went around in circles: sometimes they claimed that the funds had not been paid from my US account despite my proof of payment, sometimes they tried to claim that the transfer had already taken place on the date of a previous transfer. Now I have to file a fraud complaint with my US bank. DO NOT USE THIS TRANSFER SERVICE. Once upon a time, when it was Transferwise, it worked brilliantly. Now they are Wise, they are scamming clients, including those with long transaction histories.
11 This is regarding a transfer of US dollars to Euros. I have been a regular customer of Wise (previously Transferwise) for seven years, making regular monthly/bimonthly transfers from my personal US bank account to my Spanish account. This week, suddenly, one of my transfers disappeared. Wise debited the funds from my US account, but then "paused" the transaction, and the funds never arrived to my Spanish account. Multiple emails and phone calls with useless customer service agents went around in circles: sometimes they claimed that the funds had not been paid from my US account despite my proof of payment, sometimes they tried to claim that the transfer had already taken place on the date of a previous transfer. Now I have to file a fraud complaint with my US bank. DO NOT USE THIS TRANSFER SERVICE. Once upon a time, when it was Transferwise, it worked brilliantly. Now they are Wise, they are scamming clients, including those with long transaction histories.
11 Accounts were frozen with no reason or explanation We have been customers of Wise for 3 years but now we are going to close our business account and go back to a traditional bank, as soon as the problem we are facing is resolved. For more than a week, our business account with a total amount of 115.000 U SD was totally frozen, all of a sudden, without any warning, we could not use our credit card or use our funds! We sent several emails to find out the reasons for this decision, but all the emails bounced back to us until finally, we called the customer centre, who kept saying that they had to do security checks. We are a regulated capital introduction company based in Western Europe, we have a website that clearly explains that we are committed to research, financial investigation and due diligence. All our transactions are documented by contract and invoicing. All our clients are public or duly registered companies! So we don't know what kind of investigation the Wise team has been conducting on us for over a week. Wise has become a headache, with poor customer service, and arbitrary capital retention. The cheapest rate and fastest money transfer service are not worth this headache, They deserved to be reported to the European financial authorities.
11 Accounts were frozen with no reason or explanation We have been customers of Wise for 3 years but now we are going to close our business account and go back to a traditional bank, as soon as the problem we are facing is resolved. For more than a week, our business account with a total amount of 115.000 U SD was totally frozen, all of a sudden, without any warning, we could not use our credit card or use our funds! We sent several emails to find out the reasons for this decision, but all the emails bounced back to us until finally, we called the customer centre, who kept saying that they had to do security checks. We are a regulated capital introduction company based in Western Europe, we have a website that clearly explains that we are committed to research, financial investigation and due diligence. All our transactions are documented by contract and invoicing. All our clients are public or duly registered companies! So we don't know what kind of investigation the Wise team has been conducting on us for over a week. Wise has become a headache, with poor customer service, and arbitrary capital retention. The cheapest rate and fastest money transfer service are not worth this headache, They deserved to be reported to the European financial authorities.
11 Hi Muhammad Asid Aziz is here. I'm facing issue with the Wise, Formerly TransferWise company. This company is doing fraud with me. This company keeps asking for documents which I already provide them. I'm an affiliate marketer and working with Buygoods Inc. My company sends me affiliate payment to my wise address via ACH. Total amount is $1178.52 which I received from Buygoods Inc. It's been many days they are holding my money for no reason. This company is doing big fraud with their customers. Please help me to get my money from this fraud thief company.
13 Hi Muhammad Asid Aziz is here. I'm facing issue with the Wise, Formerly TransferWise company. This company is doing fraud with me. This company keeps asking for documents which I already provide them. I'm an affiliate marketer and working with Buygoods Inc. My company sends me affiliate payment to my wise address via ACH. Total amount is $1178.52 which I received from Buygoods Inc. It's been many days they are holding my money for no reason. This company is doing big fraud with their customers. Please help me to get my money from this fraud thief company.
13 The worst and most pathetic service of all. I have used various fund transfer services , but this one creates its own level and place in the tradition of failed orgs. 0 customer service , no transparency. Used the service to fund transfer to another country, the first prompt was within 2 days , after wise deducted money from my account , the delay became 4 days and then they asked for more verification , which was sent at a random , but they again asked to wait for 5 days. This is a scam!! Please go for any other service , this is NOT WISE!!
8 The worst and most pathetic service of all. I have used various fund transfer services , but this one creates its own level and place in the tradition of failed orgs. 0 customer service , no transparency. Used the service to fund transfer to another country, the first prompt was within 2 days , after wise deducted money from my account , the delay became 4 days and then they asked for more verification , which was sent at a random , but they again asked to wait for 5 days. This is a scam!! Please go for any other service , this is NOT WISE!!
8 My account was verified with ID, + selfie holding ID. Just putting it out there. I transferred payment from my Upwork account to Wise account which took 2-3 days, normal. After that I proceeded to transfer payment to my Father's bank account from my Wise account. This is where everything turned upside down. Wise held the payment, offered little to no help, gave generic ambiguous responses with no clear message. One of their exact response was: "... we have the following section in our Customer Agreement agreed by you upon opening of your Wise account: 12.7 Verification checks may increase the time for processing your transfer order. We carry out verification checks, and these checks may increase the time it takes to process your transfer order. We cannot be responsible for any delays as a result of carrying out those checks." They sent me this exact ambiguous and contradictory response 2 times. If Wise is not responsible than who is? I mean, they are running a financial institution and people depend on them to send their money in a responsible manner in a fixed time frame. And they claim to be regulated. What those regulators are doing letting this blunder slide by? Payoneer was involved in a massive blunder just a few months ago. Either way, after reading about other's experience with Wise I am confident that they will terminate/disable/suspend my account. I can't do a thing or have a say in this matter. I am a sitting duck waiting for his account to be blocked and payment held.
5 My account was verified with ID, + selfie holding ID. Just putting it out there. I transferred payment from my Upwork account to Wise account which took 2-3 days, normal. After that I proceeded to transfer payment to my Father's bank account from my Wise account. This is where everything turned upside down. Wise held the payment, offered little to no help, gave generic ambiguous responses with no clear message. One of their exact response was: "... we have the following section in our Customer Agreement agreed by you upon opening of your Wise account: 12.7 Verification checks may increase the time for processing your transfer order. We carry out verification checks, and these checks may increase the time it takes to process your transfer order. We cannot be responsible for any delays as a result of carrying out those checks." They sent me this exact ambiguous and contradictory response 2 times. If Wise is not responsible than who is? I mean, they are running a financial institution and people depend on them to send their money in a responsible manner in a fixed time frame. And they claim to be regulated. What those regulators are doing letting this blunder slide by? Payoneer was involved in a massive blunder just a few months ago. Either way, after reading about other's experience with Wise I am confident that they will terminate/disable/suspend my account. I can't do a thing or have a say in this matter. I am a sitting duck waiting for his account to be blocked and payment held.
5 We really liked Wise until this week when only half of our payments when through. No explanation as to why they were "sending" for 4 days and the phone line was "closed" becasue they are "busy.", Internal chat was no longer connected and the internal message system didn't permit sending an email. Contacted on Twitter and no response either. Have they melted down?
1 We really liked Wise until this week when only half of our payments when through. No explanation as to why they were "sending" for 4 days and the phone line was "closed" becasue they are "busy.", Internal chat was no longer connected and the internal message system didn't permit sending an email. Contacted on Twitter and no response either. Have they melted down?
1 I have been using them for over a year with great satisfaction until they closed my account without any reason or prior notice I wrote a mail to them weeks ago but until now no response The only reply I got was through Twitter saying that I have to wait for their dedicated team to contact me
10 I have been using them for over a year with great satisfaction until they closed my account without any reason or prior notice I wrote a mail to them weeks ago but until now no response The only reply I got was through Twitter saying that I have to wait for their dedicated team to contact me
10 This is the worst app/service you can use. They will make you regret that you chose them to transfer your money. They will keep your money after you transfer and you would have no idea where your money is. Please don't use this app. They don't care if you are sending money to someone who needs it urgently, worst app ever. I cannot stress enough that no one should use this app from personal experience because I made a transfer 2 weeks ago and still don't where my money is.I have never been so bitters so save yourself from agony,don't use it.
29 This is the worst app/service you can use. They will make you regret that you chose them to transfer your money. They will keep your money after you transfer and you would have no idea where your money is. Please don't use this app. They don't care if you are sending money to someone who needs it urgently, worst app ever. I cannot stress enough that no one should use this app from personal experience because I made a transfer 2 weeks ago and still don't where my money is.I have never been so bitters so save yourself from agony,don't use it.
29 I sent money today and they deliver as per the promise. I receive money in my recipient a/c within half an hour. I like the service.
1 I sent money today and they deliver as per the promise. I receive money in my recipient a/c within half an hour. I like the service.
1 I opened account today and by this evening they have deactivated my account for reasons unknown wish I had looked oh here first. Absolutely disgraceful and very difficult to get in touch when you account deactivated avoid like the plague.
18 I opened account today and by this evening they have deactivated my account for reasons unknown wish I had looked oh here first. Absolutely disgraceful and very difficult to get in touch when you account deactivated avoid like the plague.
18 They started to block money for long periods recently. So, don't believe the day their system shows you in the beginning, once they have your money in, they would block it for checks "it will say 1-2 days check, but could take a week or weeks". Customer Service is useless
10 They started to block money for long periods recently. So, don't believe the day their system shows you in the beginning, once they have your money in, they would block it for checks "it will say 1-2 days check, but could take a week or weeks". Customer Service is useless
10 recently had the misfortune to use this transferwise service they promised faithfully to send the full sum.. basically they lie, they lazy and used a very expensive intermediary to send my friend sent me 173$ .. i got 108.. 70$ in fess deducted i suggest use money gram as they more reliable and instant .. will never agree to send this way again permanent
7 recently had the misfortune to use this transferwise service they promised faithfully to send the full sum.. basically they lie, they lazy and used a very expensive intermediary to send my friend sent me 173$ .. i got 108.. 70$ in fess deducted i suggest use money gram as they more reliable and instant .. will never agree to send this way again permanent
7 Stay away from this company, use Revolut instead. They blocked my account and would not give me a valid reason for closure of my account. "We’ve decided to keep your account closed. Unfortunately, we can’t tell you the specific reason why — it’s because of how we’re regulated." I would not rely or recommend this company to anyone. Thank you for understanding!
14 Stay away from this company, use Revolut instead. They blocked my account and would not give me a valid reason for closure of my account. "We’ve decided to keep your account closed. Unfortunately, we can’t tell you the specific reason why — it’s because of how we’re regulated." I would not rely or recommend this company to anyone. Thank you for understanding!
14 Voilà un bel exemple de fintech : Sous des faux propos de "sécurité" et autres supercheries, ils vous gardent votre argent et le font fructifier. Vous vous dépenser des sommes d'avocats, pour simplement pouvoir récuperer vos propres fonds après 3 mois; aucune succursale réelle, une coquille vide, sans réel recours pour vous si ce n'est d'attendre. Que des "étudiants" payés à vous répondre à coté de la plaque, ou un système automatique de robots comme l'a suggéré l'avocat. Bref à fuir ou si vous aimez le risque et des ulcères, allez y ! Voici mon expérience avec eux, et je pense sincèrement que c'est la même chose avec les autres.... Méfiez vous et réfléchissez : pourquoi autant de "bons" avis sur le net? Simplement qu'ils innondent la toile de faux avis, de pub magique... Toujours le même scénario : 2 russes, ukrainiens ou autres ont une super idée, vous allez gagner de l'argent, ils ont des millions de clients, des milliardaires qui les suivent, bref le rêve... (comme les voyages en ligne où on part en hotel de luxe pour rien ;)). Ce système s'apparente à une pyramide de Ponzi, une cavalerie où ils se servent de l'argent des 1er pigeons pour faire tourner le reste, sauf que un jour, ça peut s'écrouler, et vous avec. A chacun de faire son expérience, moi il est vrai que face à leur ### internet, je ne peux pas lutter, ces fintechs sont hyper productives pour inonder internet de faux avis et vous faire rêver, sauf que vous allez pleurer à la fin/ Bonne chance
6 Voilà un bel exemple de fintech : Sous des faux propos de "sécurité" et autres supercheries, ils vous gardent votre argent et le font fructifier. Vous vous dépenser des sommes d'avocats, pour simplement pouvoir récuperer vos propres fonds après 3 mois; aucune succursale réelle, une coquille vide, sans réel recours pour vous si ce n'est d'attendre. Que des "étudiants" payés à vous répondre à coté de la plaque, ou un système automatique de robots comme l'a suggéré l'avocat. Bref à fuir ou si vous aimez le risque et des ulcères, allez y ! Voici mon expérience avec eux, et je pense sincèrement que c'est la même chose avec les autres.... Méfiez vous et réfléchissez : pourquoi autant de "bons" avis sur le net? Simplement qu'ils innondent la toile de faux avis, de pub magique... Toujours le même scénario : 2 russes, ukrainiens ou autres ont une super idée, vous allez gagner de l'argent, ils ont des millions de clients, des milliardaires qui les suivent, bref le rêve... (comme les voyages en ligne où on part en hotel de luxe pour rien ;)). Ce système s'apparente à une pyramide de Ponzi, une cavalerie où ils se servent de l'argent des 1er pigeons pour faire tourner le reste, sauf que un jour, ça peut s'écrouler, et vous avec. A chacun de faire son expérience, moi il est vrai que face à leur com internet, je ne peux pas lutter, ces fintechs sont hyper productives pour inonder internet de faux avis et vous faire rêver, sauf que vous allez pleurer à la fin/ Bonne chance
6 his company deactivated my account for no reason. I submitted all required documents such as ID CARD, selfie with the ID CARD, and bank statement. Then, I transferred a total of $380 to my account , then all of a sudden, my account was deactivated. and this is the final decision
12 his company deactivated my account for no reason. I submitted all required documents such as ID CARD, selfie with the ID CARD, and bank statement. Then, I transferred a total of $380 to my account , then all of a sudden, my account was deactivated. and this is the final decision
12 This company deactivated my account for no reason. I submitted all required documents such as passport, selfie with the passport, and bank statement. Then, I transferred a total of $ 5,000.00 to my account , then all of a sudden, my account was deactivated. No one can tell me when my money will be returned. Please, whatever you do, DO NOT USE THIS COMPANY!
14 This company deactivated my account for no reason. I submitted all required documents such as passport, selfie with the passport, and bank statement. Then, I transferred a total of $ 5,000.00 to my account , then all of a sudden, my account was deactivated. No one can tell me when my money will be returned. Please, whatever you do, DO NOT USE THIS COMPANY!
14 TERRIBLE! SCAM & THIEVES! DO NOT USE TRANSFERWISE. They blocked my account that I was running for years. $10K balance GONE! No support, no answers, nothing. Hugely risky company, I just wonder how much $$ disappeared form their "7 million customers"... Unbelievable.
18 TERRIBLE! SCAM & THIEVES! DO NOT USE TRANSFERWISE. They blocked my account that I was running for years. $10K balance GONE! No support, no answers, nothing. Hugely risky company, I just wonder how much $$ disappeared form their "7 million customers"... Unbelievable.
18 LISTEN TO THE NEGATIVE REVIEWS! A TOTAL SCAM COMPANY! JUST STOLE $2,500 FROM ME AND DEACTIVATED MY ACCOUNT W/ NO EXPLANATION. COMPLAINTS ALL OVER THE INTERNET ABOUT THIS COMPANY ABSCONDING WITH FUNDS. DO NOT, I REPEAT, DO NOT USE TRANSFERWISE! TOTAL SCAMMERS!
18 LISTEN TO THE NEGATIVE REVIEWS! A TOTAL SCAM COMPANY! JUST STOLE $2,500 FROM ME AND DEACTIVATED MY ACCOUNT W/ NO EXPLANATION. COMPLAINTS ALL OVER THE INTERNET ABOUT THIS COMPANY ABSCONDING WITH FUNDS. DO NOT, I REPEAT, DO NOT USE TRANSFERWISE! TOTAL SCAMMERS!
18 Transferwise blocked my account over a month ago. Today I emailed them and this is what they replied: This message below was sent to you by our Appeals team on April 23rd 2020, and the same message remains. '' According to our Terms of Use Agreement we have every right to conduct due-diligence checks to your funds and account as long as 60 working days. These people are scammers.... I had over €30,000 in my account when they did this. Scammers
28 Transferwise blocked my account over a month ago. Today I emailed them and this is what they replied: This message below was sent to you by our Appeals team on April 23rd 2020, and the same message remains. '' According to our Terms of Use Agreement we have every right to conduct due-diligence checks to your funds and account as long as 60 working days. These people are scammers.... I had over €30,000 in my account when they did this. Scammers
28 
