Sede de la Empresa
Seattle, WA USA
Tipo de empresa
Proveedores de Remesas
La aplicacíon móvil
Empresa Establecida
Actualización por Texto (SMS)
Actualizaciones por Correo Electrónico
Programa de Referencia

Reseñas del usuario

Publicado en April 04, 2024 11:33 am

It’s a very bad remittence. Customer. Are is not all willing to help . I had a 1000 dollar transaction which went to a wrong account and they are not willing to help me . I suggest not to used their services

Robert Torbert
Publicado en October 05, 2023 11:43 am

I have had terrible customer service in making transfer with Remitly from my FL bank to myself in Alajuela, Costa Rica. Remitly accepts my transfer request and within 24 hrs, they withdraw the money from my FL bank and promise the transfer can be picked up in about three days... but, on the day of the promised pickup, they tell me there is a problem with their partner in Costa Rica in that more information is needed for verification. On at least six occasions, I sent photo copies of my passport, my FL drivers license, my SS card, my birth certificate and a copy of my most recent bank transaction records. Even though the agent on the chat session confirms the additional documents, after a day or so, I get another request and another request and another request for the "exact same documents"... I have been using Remitly for a long time; but now, I am going to look for another transfer agency (maybe Wise or EX)... at least maybe they have employees trained to solve issues and to record documents. If Remitly withdraws your money, they owe it to you to make the transfer available on the date and time promised. Robert Torbert Alajuela, Costa Rica

Francis Webber
Publicado en August 19, 2023 01:46 am

Remitly is a scam company. i wanted tot ransfer $75,000 and for 6 months i was not able to transfer. they held my funds and kept giving excuses. i had to employ the services of AssetFinancialRecovery .com to help recover and i was able to get all my money back.

Mohsin Majeed
Publicado en August 07, 2023 01:33 am

Remitly is fraud. My money is not been delivered for 7 months. I have been chasing them but they make lame excuses for 48 hours. 7 months gone. R46494758964 CAD 1200 gone. No reply every time I have to tell whole story and I get promise of 48 hours. Then 10 business days. Then 48 hours again. I just want to let all canadian know that Remitly is illegal in Canada. If they are give me the registration number. If somebody is sending money. Nobody is responsible for it. If Remitly decide to keep money sender can not do anything. Just check their registration in Canada before sending. Be safe from scam.

Johnny Garcia
Publicado en August 04, 2023 05:27 pm

All was going well until they decided I had committed a violation that no one could explain. They cancelled my account just like that and had no answers for me, wanted me to read articles to understand. Very dissatisfied

Publicado en July 13, 2023 07:51 pm

They will give you a real hard time to cancel a transaction and refund

Jeff Ray
Publicado en July 07, 2023 08:20 am

I have used Remitly for a year and half now and the service is very reliable. I don't know where all the bad reviews are coming from. I have had nothing but good experiences. The few times I have spoken with someone from Remity, they have always been kind and gracious. They also are very concerned about security. So your transactions are safe through Remitly. Obviously, I can't speak for others, but I would say don't let all the negative reviews discourage you from using Remitly. They have always done great for us!

Publicado en July 02, 2023 01:30 pm

Very inconsistent service. They had me on the line for an hour and a manager correctly approved my transfer. Next day they cancelled my new transfer and then removed approval for the first transfer. Yet they still took the money from my account... don't waste time with Remitly!

Toral Pattni
Publicado en May 30, 2023 03:17 pm

STAY AWAY! INCOMPETENT PEOPLE WHO DONT KNOW WHAT THEY ARE DOING!!! they will steal your money and expect you to wait 10 days for it to be refunded. I was told that the bank account I was sending to in India apparently didn’t exist! Absolute bunch of jokers! Go elsewhere

Usman Ahmed
Publicado en March 23, 2023 06:09 am

Avoid ..Avoid ..Remitly (Worst Remitance Service & Customer services) I wish I could give remitly, -1 (minus one) star Further to my call dated 23/03/2023 at 11:27 pm on my request the link for the complaint procedure was sent to me by the representative of remitly. • First of all this was not the information I was looking for. • The email provided by remitly customer service staff was not working. • Remitley Failed to track the transaction to date (i.e. 23/03/2023) - the original transaction was initiated on 16th February 2023. • Remitly staff failed to keep their promises to call me back after tracking even once as promised (including the supervisors – 2nd Level). I have to call them every time and have done it almost 6 times or more in the last one month. • In this day and age Remitly failed to reply with the status of the transaction since 23rd February 2023. (The transaction was done originally on 16th February) • The complaint link provided by customer services does not work either. Does not do anything when pressing the submit button. The complaint email provided by customer service was returned stating "Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail. " I requested if anyone can provide me with a complaint procedure to the authorities outside Remitly (the regulators who have allowed companies like Remitly to operate) as Remitly failed to provide me with that information - None of the remitly staff provided me with that information and in my opinion they deliberately hide the information. I am looking for a complete record/transcript of all the calls between Remitly & I - if anyone can guide or help me on this I will appreciate. Thankyou. Usman.

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