Remitly's vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. Our online service and easy-to-use mobile app makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional money transfer process. With Remitly, you get great rates, low (or zero!) fees, and fast transfers. We work with trusted providers your loved ones are familiar with to make receiving funds easy and convenient. Send with peace of mind knowing your transfer is fully trackable every step of the way for both you and your recipient. We guarantee a delivery time and date or your fees are refunded. If you have any questions, our world-class customer service team is also available 24/7 via phone or chat in eleven languages. And, you can earn automatic, unlimited referral rewards for every friend you refer to Remitly who successfully completes their first transfer with us!
![]() | Competitive exchange rates |
![]() | No fees on transfers of $1,000 or more |
![]() | NEW! Send up to $30,000 in a single transfer |
![]() | Safe & Secure: licensed in all 50 U.S. states |
![]() | Track your transfer: automatic updates for you and your recipient via text message |
![]() | 24/7 customer support & 100% money-back guarantee |
![]() | Thousands of 5-star reviews on Trustpilot.com |
![]() | Referral bonus |
Remitly is a scam company. i wanted tot ransfer $75,000 and for 6 months i was not able to transfer. they held my funds and kept giving excuses. i had to employ the services of AssetFinancialRecovery .### to help recover and i was able to get all my money back.
Remitly is a scam company. i wanted tot ransfer $75,000 and for 6 months i was not able to transfer. they held my funds and kept giving excuses. i had to employ the services of AssetFinancialRecovery .com to help recover and i was able to get all my money back.
Remitly is fraud. My money is not been delivered for 7 months. I have been chasing them but they make lame excuses for 48 hours. 7 months gone. R46494758964 CAD 1200 gone. No reply every time I have to tell whole story and I get promise of 48 hours. Then 10 business days. Then 48 hours again. I just want to let all canadian know that Remitly is illegal in Canada. If they are give me the registration number. If somebody is sending money. Nobody is responsible for it. If Remitly decide to keep money sender can not do anything. Just check their registration in Canada before sending. Be safe from scam.
Remitly is fraud. My money is not been delivered for 7 months. I have been chasing them but they make lame excuses for 48 hours. 7 months gone. R46494758964 CAD 1200 gone. No reply every time I have to tell whole story and I get promise of 48 hours. Then 10 business days. Then 48 hours again. I just want to let all canadian know that Remitly is illegal in Canada. If they are give me the registration number. If somebody is sending money. Nobody is responsible for it. If Remitly decide to keep money sender can not do anything. Just check their registration in Canada before sending. Be safe from scam.
All was going well until they decided I had committed a violation that no one could explain. They cancelled my account just like that and had no answers for me, wanted me to read articles to understand. Very dissatisfied
All was going well until they decided I had committed a violation that no one could explain. They cancelled my account just like that and had no answers for me, wanted me to read articles to understand. Very dissatisfied
I have used Remitly for a year and half now and the service is very reliable. I don't know where all the bad reviews are coming from. I have had nothing but good experiences. The few times I have spoken with someone from Remity, they have always been kind and gracious. They also are very concerned about security. So your transactions are safe through Remitly. Obviously, I can't speak for others, but I would say don't let all the negative reviews discourage you from using Remitly. They have always done great for us!
I have used Remitly for a year and half now and the service is very reliable. I don't know where all the bad reviews are coming from. I have had nothing but good experiences. The few times I have spoken with someone from Remity, they have always been kind and gracious. They also are very concerned about security. So your transactions are safe through Remitly. Obviously, I can't speak for others, but I would say don't let all the negative reviews discourage you from using Remitly. They have always done great for us!
Very inconsistent service. They had me on the line for an hour and a manager correctly approved my transfer. Next day they cancelled my new transfer and then removed approval for the first transfer. Yet they still took the money from my account... don't waste time with Remitly!
Very inconsistent service. They had me on the line for an hour and a manager correctly approved my transfer. Next day they cancelled my new transfer and then removed approval for the first transfer. Yet they still took the money from my account... don't waste time with Remitly!
STAY AWAY! INCOMPETENT PEOPLE WHO DONT KNOW WHAT THEY ARE DOING!!! they will steal your money and expect you to wait 10 days for it to be refunded. I was told that the bank account I was sending to in India apparently didn’t exist! Absolute bunch of jokers! Go elsewhere
STAY AWAY! INCOMPETENT PEOPLE WHO DONT KNOW WHAT THEY ARE DOING!!! they will steal your money and expect you to wait 10 days for it to be refunded. I was told that the bank account I was sending to in India apparently didn’t exist! Absolute bunch of jokers! Go elsewhere
Avoid ..Avoid ..Remitly (Worst Remitance Service & Customer services) I wish I could give remitly, -1 (minus one) star Further to my call dated 23/03/2023 at 11:27 pm on my request the link for the complaint procedure was sent to me by the representative of remitly. • First of all this was not the information I was looking for. • The email provided by remitly customer service staff was not working. • Remitley Failed to track the transaction to date (i.e. 23/03/2023) - the original transaction was initiated on 16th February 2023. • Remitly staff failed to keep their promises to call me back after tracking even once as promised (including the supervisors – 2nd Level). I have to call them every time and have done it almost 6 times or more in the last one month. • In this day and age Remitly failed to reply with the status of the transaction since 23rd February 2023. (The transaction was done originally on 16th February) • The complaint link provided by customer services does not work either. Does not do anything when pressing the submit button. The complaint email provided by customer service was returned stating "Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail. " I requested if anyone can provide me with a complaint procedure to the authorities outside Remitly (the regulators who have allowed companies like Remitly to operate) as Remitly failed to provide me with that information - None of the remitly staff provided me with that information and in my opinion they deliberately hide the information. I am looking for a complete record/transcript of all the calls between Remitly & I - if anyone can guide or help me on this I will appreciate. Thankyou. Usman.
Avoid ..Avoid ..Remitly (Worst Remitance Service & Customer services) I wish I could give remitly, -1 (minus one) star Further to my call dated 23/03/2023 at 11:27 pm on my request the link for the complaint procedure was sent to me by the representative of remitly. • First of all this was not the information I was looking for. • The email provided by remitly customer service staff was not working. • Remitley Failed to track the transaction to date (i.e. 23/03/2023) - the original transaction was initiated on 16th February 2023. • Remitly staff failed to keep their promises to call me back after tracking even once as promised (including the supervisors – 2nd Level). I have to call them every time and have done it almost 6 times or more in the last one month. • In this day and age Remitly failed to reply with the status of the transaction since 23rd February 2023. (The transaction was done originally on 16th February) • The complaint link provided by customer services does not work either. Does not do anything when pressing the submit button. The complaint email provided by customer service was returned stating "Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail. " I requested if anyone can provide me with a complaint procedure to the authorities outside Remitly (the regulators who have allowed companies like Remitly to operate) as Remitly failed to provide me with that information - None of the remitly staff provided me with that information and in my opinion they deliberately hide the information. I am looking for a complete record/transcript of all the calls between Remitly & I - if anyone can guide or help me on this I will appreciate. Thankyou. Usman.
Customer service is atrocious. Employee Mark Jopeth was not only harsh, but also unprofessional. They mislead people by taking their time to resolve the issue and failing to follow up with customers. Pathetic!!!!!! My sincere advice is to discontinue use of this app. My only concern is that they might misuse our documents because we can't access our accounts to change or delete our personal information.
Customer service is atrocious. Employee Mark Jopeth was not only harsh, but also unprofessional. They mislead people by taking their time to resolve the issue and failing to follow up with customers. Pathetic!!!!!! My sincere advice is to discontinue use of this app. My only concern is that they might misuse our documents because we can't access our accounts to change or delete our personal information.
Don't trust Remitly as an application to send money especially to Africa, some staff are clearly racist and don't accept that our money is being sent from Europe to Africa for our families although these destinations are opened by Remitly and not by the people who use it, my account was blocked for no reason and despite a complaint it was suspended; they said for suspicious activity on the account, I confirm you liars there was no suspicious activity, only me who used my account, very bad customer service, who doesn't care about us, it seems I am not the only victim, on the web many other people have had the same experience publishing it for the same African country, I was asked for a bank statement which was recent clear and original but was refused? I don't recommend Remitly for others, you can send money with another way
Don't trust Remitly as an application to send money especially to Africa, some staff are clearly racist and don't accept that our money is being sent from Europe to Africa for our families although these destinations are opened by Remitly and not by the people who use it, my account was blocked for no reason and despite a complaint it was suspended; they said for suspicious activity on the account, I confirm you liars there was no suspicious activity, only me who used my account, very bad customer service, who doesn't care about us, it seems I am not the only victim, on the web many other people have had the same experience publishing it for the same African country, I was asked for a bank statement which was recent clear and original but was refused? I don't recommend Remitly for others, you can send money with another way