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Remittance Customers Are Now Protected: New Federal Remittance Transfer Rules for Sending Money Internationally

The new Federal protection law, Remittance Transfer Rule (also known as Regulation E) defined by the Dodd-Frank Wall Street Reform and Consumer Protection Act established new standards with respect to remittance transfer. As of Sept 2014, the CFPB Remittance rule, the companies must provide more protection to the consumers for international remittance. CFPB also monitors large non-bank international money transfer providers to ensure that the providers are adhering to the CFPB’s guidelines to protect the consumers.

The new federal protection rule includes the following:

Money Transfer Disclosures:
The new remittance transfer rules require companies to give accurate information to their customers before they pay for the money transfers. The disclosures must contain:

cfpb PDF

  • The exchange rate
  • Fees and taxes collected by the companies
  • Fees charged by the companies’ agents abroad and intermediary institutions.
  • The amount of money expected to be delivered abroad, not including certain fees charged to the recipient or foreign taxes.
  • If appropriate, a disclaimer that additional fees and foreign taxes may apply.

Providing appropriate Receipts:
The money transfer companies are required to provide customers with a receipt for the money transfer transaction that matches

  • The amount sent
  • When the money will be available with the receipient
  • Customers rights
  • Cancellation process
  • What to do in case of any errors
  • Where to submit complaints

 

Full Disclosures of Privacy Policies & Deductions:
Remittance transfer providers must disclose all the information about the exchange rates, fees & taxes payable for the transfer amount to be transferred. The provider must also notify the consumer of the net money that will be available upon transfer along with the expected transfer date. Companies must fully disclose and let consumers peruse the privacy policy. The disclosure can be in other languages than English, if required. The company must also provide information on how to file complaints in case of any error on part of the provider or otherwise.

Right to Cancel Money Transfer Transaction:
The consumer will have 30 minutes to cancel the money transfer transaction. Under these circumstances, company will refund the transfer amount back to the customer, regardless of the cancellation reason.

Accountable for Errors:
Remittance transfer provider will be held accountable for errors made on their part. If the consumer reports a complaint within 180 days of transfer, the providers has to investigate, report & rectify the errors. Providers will also be held responsible for the mistakes made by their agents.

Costs of international money transfers are now easier to see and understand.

To get a detailed copy of the new remittance transfer rule: New Remittance Federal Regulation. To compare various money transfer companies and find the best way to send money to India, visit our Comparison Tool.

Regulation E Infographics

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