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Posted on January 06, 2021, 01:38 pm

I opened account today and by this evening they have deactivated my account for reasons unknown wish I had looked oh here first. Absolutely disgraceful and very difficult to get in touch when you account deactivated avoid like the plague.

Morne Reyneke
Posted on December 22, 2020, 01:01 am

No customer support my money wassepose to be in my bank account on the 21stDecember2020 at 7pm.Today is the 22 December 2020 and no money is reflecting in my bank account while i am in need of medical attention and need the money for my deposito before i can get my surgery.NO one is responding at customer suport.

Zied Chaabane
Posted on December 03, 2020, 01:29 pm

This company froze my account with no reason behind it! I ve been waiting and no replies! If you are looking to have a class-action suit, I am open

Albert-Andrei Savin
Posted on November 07, 2020, 03:10 am

They block/deactivate your account and your funds for 60days. After those 60days, they ask for refund details and once you provided them, they ignore you completely. AVOID THIS COMPANY LIKE PLAGUE!

Mahlodi Delvie
Posted on October 18, 2020, 09:19 am

I need this transaction processing

Nureddin Milad
Posted on October 06, 2020, 11:39 pm

They started to block money for long periods recently. So, don't believe the day their system shows you in the beginning, once they have your money in, they would block it for checks "it will say 1-2 days check, but could take a week or weeks". Customer Service is useless

Posted on October 06, 2020, 09:41 pm

recently had the misfortune to use this transferwise service they promised faithfully to send the full sum.. basically they lie, they lazy and used a very expensive intermediary to send my friend sent me 173$ .. i got 108.. 70$ in fess deducted i suggest use money gram as they more reliable and instant .. will never agree to send this way again permanent

Albert-Andrei Savin
Posted on September 02, 2020, 10:32 am

Stay away from this company, use Revolut instead. They blocked my account and would not give me a valid reason for closure of my account. "We’ve decided to keep your account closed. Unfortunately, we can’t tell you the specific reason why — it’s because of how we’re regulated." I would not rely or recommend this company to anyone. Thank you for understanding!

Posted on August 29, 2020, 10:47 pm

Voilà un bel exemple de fintech : Sous des faux propos de "sécurité" et autres supercheries, ils vous gardent votre argent et le font fructifier. Vous vous dépenser des sommes d'avocats, pour simplement pouvoir récuperer vos propres fonds après 3 mois; aucune succursale réelle, une coquille vide, sans réel recours pour vous si ce n'est d'attendre. Que des "étudiants" payés à vous répondre à coté de la plaque, ou un système automatique de robots comme l'a suggéré l'avocat. Bref à fuir ou si vous aimez le risque et des ulcères, allez y ! Voici mon expérience avec eux, et je pense sincèrement que c'est la même chose avec les autres.... Méfiez vous et réfléchissez : pourquoi autant de "bons" avis sur le net? Simplement qu'ils innondent la toile de faux avis, de pub magique... Toujours le même scénario : 2 russes, ukrainiens ou autres ont une super idée, vous allez gagner de l'argent, ils ont des millions de clients, des milliardaires qui les suivent, bref le rêve... (comme les voyages en ligne où on part en hotel de luxe pour rien ;)). Ce système s'apparente à une pyramide de Ponzi, une cavalerie où ils se servent de l'argent des 1er pigeons pour faire tourner le reste, sauf que un jour, ça peut s'écrouler, et vous avec. A chacun de faire son expérience, moi il est vrai que face à leur com internet, je ne peux pas lutter, ces fintechs sont hyper productives pour inonder internet de faux avis et vous faire rêver, sauf que vous allez pleurer à la fin/ Bonne chance

Elmouden Khalid
Posted on August 21, 2020, 03:12 pm

his company deactivated my account for no reason. I submitted all required documents such as ID CARD, selfie with the ID CARD, and bank statement. Then, I transferred a total of $380 to my account , then all of a sudden, my account was deactivated. and this is the final decision

Posted on July 30, 2020, 01:57 pm

This company deactivated my account for no reason. I submitted all required documents such as passport, selfie with the passport, and bank statement. Then, I transferred a total of $ 5,000.00 to my account , then all of a sudden, my account was deactivated. No one can tell me when my money will be returned. Please, whatever you do, DO NOT USE THIS COMPANY!

Posted on June 25, 2020, 09:48 am

TERRIBLE! SCAM & THIEVES! DO NOT USE TRANSFERWISE. They blocked my account that I was running for years. $10K balance GONE! No support, no answers, nothing. Hugely risky company, I just wonder how much $$ disappeared form their "7 million customers"... Unbelievable.

Posted on June 12, 2020, 08:39 am


Posted on June 02, 2020, 06:17 am

Transferwise blocked my account over a month ago. Today I emailed them and this is what they replied: This message below was sent to you by our Appeals team on April 23rd 2020, and the same message remains. '' According to our Terms of Use Agreement we have every right to conduct due-diligence checks to your funds and account as long as 60 working days. These people are scammers.... I had over €30,000 in my account when they did this. Scammers

Posted on May 13, 2020, 04:01 am

I can't rate it. All went well, happy with rates and speed, went to access my account - DEACTIVATED. Comments below all say the same. I started the "appeal" process - that's got to be bullshit. Appeal? Sounds like an Australian government department! Wondering whether there are games being played with law enforcement trying to catch money launderers. What a total disappointment!

Posted on April 28, 2020, 11:17 pm

Disaster! !!!!!! Just deactivate my account suddenly without any reason!!!! After I transferred my money them

Rousan Ara Mannan
Posted on April 23, 2020, 09:21 am

Transferwise provides a very unprofessional service. After opening my account I saw that I had to deposit 20 GBP in order to receive my local bank address. It only let's you pay in these (AUD, BGN, CAD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, NOK, NZD, PLN, RON, SEK, TRY USD , SGD) and because I from Bangladesh my currency is not BDT. So I sent an email to the customer support and the first guy told me that depositing 20 GBP isn't necessary and verifying the passport will be enough. I verified my passport. But still the local bank details wasn't visible and it was still asking for 20 GBP. Then I sent a lot of emails to customer support. Each time a different person was replying. There was no collaboration between the employees of customer support. They were not reading my previous emails. All of them was giving me irrelevant answers. No one was talking about the core problem. They wasted my two days. If they don't want us to use transferwise account then why do they ask us to create account. Because Bangladeshi people will have Bangladeshi bank account, not British bank Account. And Bangladeshi bank will have BDT, not GBP.

paul miller
Posted on April 22, 2020, 07:17 am

I recommend not using Transferwise in Canada. The company uses a bait and switch technique to get your personal details and then cancel your account based on not reading the fine print. I used Transferwise and clicked on the link provided for a business account and Freelancer bank accounts to accept foreign currencies. They know I’m in Canada because when you click on the Debit card, it says not available in Canada yet. I filled out the application only and submitted with my details. Shortly after Transferwise accused me of violating their terms of Use and cancelled my application and my personal account. When I asked for details the company TOU refers to engaging in a “marketplace” which is what freelancing and businesses do. I asked what that definition was and Transferwise said “that is internal to Transferwise”. After I asked for reconsideration, they said I could appeal using the link provided. That link was unusable after they closed my account. This was recent in early 2020. Transferwise has some hidden policies and clicking on links provided are not safe if you intend to build your transaction there. This could leave you with balances not retrievable and legal issues at best. I found Transferwise to be intolerant of any appeal process although the people were polite. The fact that you can violate the TOU simply by accepting the offer to apply for an account is very disturbing. It is baiting the consumer to apply and then switching off the account. I give them 9+ for fees but zero for customer service and business acumen. If I were a shareholder like Branson, I’d pull out while I can. Other startups with friendly approaches will do far better in the long run. Transferwise is worse than my bank for customer service. Shame on Transferwise for continuing to bait Canadians with those links. Look here for their crazy logic: Transferwise Customer Service (appeals): "Having said that, we have looked over your case once again, considering all the facts gathered, and information shared by you, we have come to the conclusion that your business model indeed falls in line with our marketplace definition. Thus, it violates our Acceptable Use Policy clause 1.2.2.d: Marketplaces from countries outside of European Economic Area and/or European Union. Unfortunately, we are not at liberty to provide further explanation on this reasoning."

Posted on April 20, 2020, 04:41 pm

escrocs ! Sous de faux prétextes de "vérification", ils font durer la transaction des semaines et ensuite désactivent votre compte sans aucun motif. Il faut attendre 60 jour pour avoir l'argent re-crédité ! des escrocs "légalisé" qui font fructifer votre argent. Le seul moeyn de les joindre est par mail, bien évidement jamais la même personne (des prénoms qui chnagent tout le temps, certainement des faux), bref, faux avis positifs également. Excellent compagnie sur internet pour faire de la pub, mais c'est un écran de fumée qui consiste simplement à garder votre argent le + longtemps possible !!! attention !

Posted on April 09, 2020, 04:04 am

Transferwise, a Complete scam - stay away!! They will close your account without any reason given, won't answer your queries and won't return your money. Looks insolvent to me. A real scam company

Terence Mario Pinto
Posted on April 01, 2020, 06:50 am

Stay away from this one, use XOOM or OFX instead. They blocked my account and would not give me a valid reason for closure of my account. "We’ve decided to keep your account closed. Unfortunately, we can’t tell you the specific reason why — it’s because of how we’re regulated." I would not rely or recommend this company to anyone.

TransferWise customer care number 9134428075
Posted on March 30, 2020, 08:04 pm

TransferWise customer care number 9134428075 TransferWise customer care number 9134428075 TransferWise customer care number 9134428075

Chuck Jones
Posted on February 28, 2020, 03:59 am

A total scam of a company - STAY AWAY! I'd like to reach as many people as possible over here, last month I've had to transfer $4.9K to my friend in Europe, I've tried to send it over TransferWise. However, they are a total scam of a company which never gives out any reasons to deactivate your account without notifying you, hold the money, ask you all kinds of verifications (My California license with my photo next to it) etc. And they never get back to you. There is no direct phone numbers to contact them to ask whereabouts of your money. I've contacted Bank Of America for fraudulent activity, and they legit credit me my full amount in 2 (two) days! BOA will never ever credit you your full amount this quickly! Normally it would have to take at least 45-90 days for verification. But guess what, BOA would have never acted this quickly, if TransferWise wasn't a SCAM operation. PLEASE, IF ANYONE ELSE READING THIS, PLEASE STAY AWAY FROM THIS FRAUDULENT COMPANY.

Posted on February 24, 2020, 06:31 pm

TRANSFERWISE STOLE MY MONEY On Jan 29, 2020, i used the company transferwise LTD which is a business that is registered in Canada as a money service business and asked them to transfer $4382 Canadian dollars from my account, convert this amount into South Africa currency (ZAR) and deposit this amount in my family members account in South Africa. I gave them all the appropriate banking information and account number of the recipient account. They guaranteed a delivery date of the funds of Jan 31, 2020. To this date (Feb 24, 2020) my recipient has still not received the funds and they are refusing to refund me the money. I have been frequently calling transferwise, messaging their company on Facebook and emailing and they have not been able to provide me with any concrete answers as to where the money is. There answers are constantly changing and at one point they are stating the money has not been sent, and at another point they are saying the money is still being held by their partner bank account in South Africa. They at one point stated they would refund me the money if I showed a bank statement from the receipts bank account which was provided to them but they are refusing to provide me a refund nor give me any idea on when I will receive this money.

Posted on February 19, 2020, 04:53 am

Account got disactivated, support is very slow to respond. No way to find out what happened. Don't waste your time and money, go elsewhere.

Posted on January 28, 2020, 11:04 am

transferred money to Australia was faster than expected made an account verification was easy i made a mistake giving my call name as 1st name they corrected it and money was transferred faster than expected (from Netherlands)

Posted on January 25, 2020, 11:54 am

Unbelievably slow. Despite my having sent them all the requested identity documents AND MORE, they're blaming "identity verification" for the delay. Yet, they needed no verification at all to take the money OUT of my bank account. That trans-border transaction happened immediately. Yes, their fees for trans-border transfers are cheaper--I suspect that's because they hold on to clients' funds and invest them in the overnight money markets. That's how they make a profit. I will never use TransferWise again. (Meanwhile, I'm still waiting for my transfer to be paid out after three days of vague and conflicting "updates".)

Posted on January 05, 2020, 07:34 pm

I just sign up and send $300 after 15 hours my account is deactivated for reason i dont not know!!! I emailed them but they will not answer back for 2 days!!! Until now i dont have any idead how can i get a refund! Save yourself for potential money lost dont ever use Transferwise!! Worst money remittance company. It is much better to use Western Union and for the past 5 yrs i dont have any single problem with them.

Posted on November 20, 2019, 04:50 pm

They closed my account and have not refunded my money, if you are in the same situation, I want to let you know that they respond to reviews left on trust pilot website. Your 1 star review will make a difference.

Anil Thakur
Posted on November 14, 2019, 10:34 am

I had very bad experience with this company. I was been fraud and cheated by illegally moving more than $100,000 from my Account to Transferwise and Transferwise moving to somewhere. Irony is that when money was been transferred to Transferwise, name was different and still they accepted the money. This could be serious Money Laundering or Criminal case and yet they are not willing to support and give us the information on where this money went. Atleast we should know who was the party who moved and where this money was moved so we can involve Police. They asked us to have US Police reach out to them. US Police and Detective have tried reaching Transferwise but no response. They want to run their Business model but they don't want to support someone who lost $100,000. Transferwise keep loopholes that any criminal can take advantage of this loophole. Just be careful using Transferwise and giving your routing # and Account #. If anything happens, you will not get response. I am very skeptical about Transferwise and company like this can encourage cyber crime and money Laundering. Never use them.....

Posted on October 15, 2019, 07:33 am

Horrible service, no access to the money, no response. Can not get transaction ID, because the account has been deactivated, with money in.

Eng Tech
Posted on October 08, 2019, 02:05 pm

Transfer wise closed my account and now they hold my founds for over 70 days. Mr Djurovich contact. Could someone help me how to get my money back

Garbage service
Posted on September 21, 2019, 10:27 am

This is a joke. 5 days after I did a transfer my bank showed the transaction imnediatley and Transferwise shows they are having issues on their end putting the money in my TW account. Ive reached out via email and FB messenger. On FB messenger they said....we saw you send a question via email, check that reply. Are you f*flying kidding me? What great customer service. I checked my email and they said, even though your bank shows the deduction it can take up to 4 days. Well it's been 6 days now. I replied to the email asking for more information, no reply. I messaged on FB again....no reply. I cancelled the transfer only to find out they won't refund me my money until they post it to my TW account!!! This is 5,000 euro my family needs and it's just floating around for who knows how long.

David Hecht
Posted on September 09, 2019, 10:52 am

Transferwise is very clear: "Recipient will get exactly 3,300 USD". "Fee 16.30 EUR" But the recipient only got 3,255 USD. No where did Transferwise say that the recipient would be charged $45. Transferwise customer support says there is nothing they can do about it. Now I have to transfer the recipient another $45. I will not be using Transferwise ever again.

Posted on August 22, 2019, 08:37 pm

Wouldn't recommend this company. I was sending money to family in India and unfortunately didn't have the best experience. Their policies aren't transparent. They appear to discriminate and justify their actions hiding behind the pretext of "regulators". I have used many competing services and never experienced an issue with "regulators," but for whatever reason (which TransferWise is unwilling to disclose) they stopped one of my transfers for review. Then closed my account. Followed their appeal process but my account remained closed for again an undisclosed reason. They just aren't a reliable provider and I question their funding. When sending money internationally its important to send funds through a company with enough capital to support all the transfers they transmit which is millions of dollars a day. I question if TransferWise actually has the money in the bank to support their business which means a disruption in service. There are many other competing services with more capital to support transactions and more transparency who are just as easy and just as fast.

Posted on August 01, 2019, 09:42 am

All these 5 star reviews are fake, generated by their PR marketing team so don`t fall for positive reviews as they are fake. Here is my experience with them i was able to use borderless account for 50 days before they deactivated my account. As obvious these idio** think only they know everything but you cant expect transferwise or paypal to work for long anyway. stay away from these companies, if you still thinking about using them, you would be the most stupid person in the universe. I used it for testing purposes after reading so many bad reviews and I agree they were right and transferwise proved those bad reviews to be true so transferwise go fuc* yourself, piece of shi*. I didn`t loose much, just 240 aud, they can go and fuc* a prost for a night in that cheers

Posted on July 30, 2019, 03:02 am

Pathetic service. Customer care agents dont know what they are doing. Their promises are all fake. After taking the request and getting the money, they say that the process is in beta.. 2 days was the eta an this didnt happen after 2 weeks and finally I cancelled it. After 2 weeks no refund as well. They are acting like they dont know about this. No one is there to follow up. No one takes responsibilities. Never ever go with them. I see reviews from other people where they didnt get the refund after 90 days. FAKE/CHEATERS are the best to describe on Transferwise

Posted on July 26, 2019, 07:43 pm

These guys are garbage through and through. They will delete your account for absolutely no reason, then give you the "we're regulated so we can't tell you why we deleted your account" garbage. And then they'll start giving you that derogatory and condescending tone in their responses. They are also die-hard racists. I'll report Transferwise to the Financial Conduct authority for the condescending way in which they treated me. They don't allow to send my hard-earned money from abroad to my country, which is a developing country but they allow to send from my country to a developed country. They would claim they have a low appetite for some transaction but at the core, it's racism. Don't put your money here, be told!

Posted on July 02, 2019, 08:04 am

its already 12 days and transferwise hasn't returned my money, i wish i had listened to the reviews that says these guys are scammers, the lady i talk to on phone is very rude, they are not replying my emails and still no refund., i ll get to the root of this and report to every necessary authorities because this is very wrong,. if you are going to deactivate my account, deactivate it when i set up a transfer before sending the money, why would you deactivate it after receiving my transfer, thereby keeping my money for days to earn profit. i advice anyone to stick to there banks for wire transfer, if you don't refund my money i promise to cause enough damage to your reputation because i worked hard for my money, i ll review this company on every platform online at least it could save someone from getting ripped off.

Olga Pomerbasch
Posted on June 20, 2019, 05:47 am

CUSTOMER SUPPORT +1-8OO-648-162O.. lus a fair, low cost fee that’s clear and upfront. Founded in London and launched back in 2011, TransferWise has attracted world renowned investors and gained countless awards for its innovation in the money transfer industry. TransferWise operates in the US through licensed banking partners who are registered with FinCEN, the US Treasury Department that supervises financial institutions for compliance. TransferWise has become

Posted on June 19, 2019, 03:20 am

On the 6th of June, I tried sending €71 from Nigeria to a South African bank account. I paid using my local currency (naira) MasterCard, and I got a response saying payment received. On the dashboard, I was told the recipient will get the money by 10th. I logged in on the 7th to track the payment, and the duration shifted to 10th June. So, on the 10th of June, I tried logging in and it kept saying wrong info. I clicked on "forgot password" and I went through the password reset mail to change it and BOOM! " account deactivated ". Being that this is my very first txn with TW, I freaked out. I sent a mail and waited a few hours to get a reply and didn't see one so I Called their customer care which was expensive as per call rate and the rep said that the txn was cancelled and a refund was already processed on d 7th (Friday) and I should get it by 3-10 working days. Later j got a mail stating that I needed to submit some docs to have my account reactivated., and that my refund was being processed. Then for the first time, I decided to check TW reviews, and yes I was shocked by all the negative reviews based mostly on deactivation of accounts, the same issue I was having. I became really scared and started thinking of how to raise back the money to replace the €71 cos i already believed TW scammed me. On the 11th, I took time tobgo through my bankn statement and realiaed that tge moneynfor TW was still in my current balance, and so iwent to my bank reporting that TW was a scam site and I wanted them to revert the money from my current balance to my available balance, BUT they said they couldn't do that as I initiated the txn and them doing whatnj asked would be illegal and they could be sued. On the 14th, I sent a mail requesting that I get a txn cancelled mail as a proof I'd send to the recipient that the delay was not my fault. Well, it's 17th and no reply yet. Today being 19th (9 working days), I checked my account balance that the money has been returned to my available balance. So, I rated TW 3 starts because they didn't do the txn I, and for the lack of notice and pre-notices. But they refunded me in the window they said they would so that's a plus. I am going back to my bank to tell them I was wrong in calling TW a scam. I want to also tell people that when you take time to write a negative review, and your issue eventually gets resolved, PLS and PLS do well to come back and update ur post, bcos it helps alot, not just to the prospective clients, but also to those in trouble and the merchants. So, thanks TW for refunding me on time. Buy really work on your business structure. Thanks.

V. Djurovich
Posted on May 28, 2019, 06:39 am

SCAMMERS AND THIEVES, STAY AWAY! I have sent all requested documents and info and got my account verified. After that I got two payments for legally and hardworking earned money from well-known company that have impeccable reputation. TransferWise simply deactivated my account without any warning, question or explanation and stolen 680$ that I had on my account. I literary did nothing illegal, nothing wrong or against their T&C or anything that could have resulted in account deactivation. I emailed support believing that it was due to some mistake. Support replied that they do not have information why my account is deactivated, gave me the list of general reasons for accounts deactivation (none of them applicable in my case) and that I should contact Appeals department which I did. Appeals department replied that decision is final and my account is permanently deactivated. After few more exchanged emails I still did not receive answer why they deactivated my account. Both Support and Appeals department confirmed that my remaining balance at TrasnferWise will be refunded to my personal account in my home country but it is not refunded yet and it is 2 weeks since they should have issued refund. I have contacted both Support and Appeals department last week to check when they will issue refund but both departments are not replying on my emails any longer. I just spoke with my lawyer, we will be reporting TransferWise to UK Financial Conduct Authority, to The Information Commissioner's Office in UK (as I am denied access to my personal data on my TransferWise profile etc.) and other relevant EU’s authorities. Also, anyone who have similar problem and who is interested into joint lawsuit against TransferWise please feel to contact me

Posted on April 25, 2019, 10:36 am

Long wait, no money! I paid for the highest fee to have it in 4 hours. and its been 2 days since. I read many complaints on their fb page as well. I connected with them and the answer was" we cannot do anything, is just an estimative" well... so IT'S A SCAM. because is sold as and you dont get it. Dont use this crap.

Posted on April 12, 2019, 06:44 am

I have been used TransferWise. Normally I transfer 100k EURO per month but suddenly they deactivate my accounts with money inside for no reasons. After I keep sending mail to them they asked for extra documents. I have sent all the invoice and all the requirements. I was waiting for them for more than 2 month and during this period they ignored my emails. Today they sent email and inform me they will refund my money within 60 working days. To whom wants use TransferWise never trust them. They are a financial company that if you get any problem with them nobody will response you. You cannot talk with headquarter, you cannot complain. Try alternatives or keep your money safe and go directly to bank. Today I got message from their skype number :they asked me if want get money faster I should pay 750$. can you believe that !!!!!!!!!

David Frost
Posted on April 02, 2019, 11:58 am

I am a regular ebayer and i had recently engaged myself with this twat of a company. I have a paypal account where I thought i would use transferwise for my banking transactions. One fine day it was deactivated wihtout prior intimation. My word and promise to the team of these scums that if i do not get my refunds and my cash back as promised by them i will ensure to bring them down via legal route and TV news channels. I am forming a petition to be signed by customers who has been cash robbed in broad daylight andwill send it to my parlimaantarian friends and also senators in the US. Let these scums know they have messsed with the wrong gentleman.

Posted on April 01, 2019, 01:41 am

I have been used Transferwise. Normally I transfer 100k EURO per month but suddenly they deactivate my accounts with money inside for no reasons. After I keep sending mail to them they asked for extra documents I have sent all the invoice and all the requirements. I was waiting for them for more than 2 month and during this period they ignored my emails. Today they sent email and inform me they will refund my money within 60 working days. To whom wants use transferwise never trust them . they are a financial company that if you get any problem with them nobody will response you. you cannot talk with headquarter , you cannot complain. Try alternatives or keep your money safe and go directly to bank.

Ahmad Hassan
Posted on March 12, 2019, 04:07 am

I sent money to USA in august 2018. As per TransferWise it reached to recipient on time. Whereas, it never reached, and it was stucked somewhere between TransferWise partner bank and recipient bank and this details I got after follow up for a long time. After one or two months I begged TransferWise to cancel the transfer and return my money and they always replied they cannot do that. Then later my friend who was recipient in USA got the letter from OFAC USA about the blocked funds which means TransferWise use some suspicious method to transfer the money. When I asked about this letter from TransferWise they simply replied that I would apply to release my blocked fund and they can only provide their company details and rest I must do it myself. Which I did and after 45 days I guess I got the letter from OFAC for the release of my blocked funds and I immediately forward this letter to TransferWise. TransferWise did nothing except forwarding it to their partner bank which itself took further time and nothing happened and no feedback from transfer even until today I didn’t get a feedback. After I tried all possible solutions I finally logged a complain on the portal of recipient’s bank and they further call me back to get the complete idea. I shared all my details and everything including letter from OFAC, etc. In the end by mid of January 2019 my friend received a money. Whereas, TransferWise even until today didn’t reached me as a follow up even. Please note that I sent the same amount to same person using same bank account to send the money through western union. That amount reached successfully to recipient in agreed time which clearly indicates that TransferWise use some suspicious or different method to send money to USA.

Posted on February 13, 2019, 03:35 am

decided to go with this company because everything seemed so simple and transparent. I feel like such a fool. I transferred money (a substantial amount!!) and the next day I tried to log in I couldn't. My account was deactivated but the funds were already withdrawn! No way to track the progress or anything, just poof gone. I contacted the CS by phone and was told that they couldn't do anything for me or see anything of my account (Honestly I don't see the point of having a CS if they can't do ANYTHING of a serious matter!!) I was told to email a specific department instead. sure enough they say they have the right to deactivate any account at any time for any reason AND they legally don't have to tell you the reason why. They said that I will be refunded my money in 2-5 working days. Now I'm stuck. I can't try another service until(if?) I get my money back AND I can't pay the person I need to. I'm completely stuck. My live savings just stuck in limbo due to an incompetent company that likes to mess with people's money. I have never seen a company with such poor customer service and actual services as this one. DO NOT USE THEM UNLESS YOU LIKE TO PLAY ROULETTE WITH YOUR MONEY!!!!

Rajesh Kumar
Posted on January 30, 2019, 08:15 pm

Not upfront and transparent about the documents required for transferring money. They first say you have sufficient documents for the transfer then after I give my money they claim to require more documents. Wasted my 1 week time after which they say they cannot transfer the funds because they need more documents. I was able to easily transfer the money in 1 days time using my local bank with just 25% more cost. Very bad experience. Not Recommended.

Posted on January 22, 2019, 05:17 am

If you make such an easy to do mistake as you enter your receiving bank account even just one digit wrong, your money will be gone! I was looking for a quick way to transfer a considerable amount of money (9000€ is considerable to me) from my bank account in Sweden to my bank account in Vietnam. Decided, most unfortunately, to try TransferWise. I was tired and in bad light I entered one digit wrong in my bank account. When I discovered it later I was sure the money would just bounce back. But no. Apparently TransferWise doesn't make such a simple check as matching the customer name and bank account. So all I got from them is that they said the receiving bank accepted the money and the account holder has withdrawn the money. Somebody got lucky. No responsibility from TransferWise. I believe a financial operator shouldn't be allowed to be on the market if they don't provide such a basic security to their customers! Extremely bad!

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