HIGHLIGHTS
ICICI Bank Ltd. (NYSE: IBN) is India's leading private sector bank. Its subsidiaries include India's leading private sector insurance firms, securities brokerage firms, mutual funds and private equity firm. ICICI Bank is one of the three domestically systemicially important banks in India as declared by the Reserve Bank of India.
Focused on creating a widespread network for customer convenience ICICI Bank has a network of over 5,275 branches and over 15,589 ATMs across India. ICICI Bank's international operations include subsidiaries in Canada and the United Kingdom; branches in USA (New York City), Bahrain, China, Dubai International Finance Centre, Hong Kong, Singapore, South Africa and Sri Lanka; and representative offices in Bangladesh, Indonesia, Malaysia and the United Arab Emirates.
ICICI Bank's Money2India is a popular online money transfer service offered to NRIs from 15 different countries via e-transfer, express e-transfer and local wire-based power transfer. Power transfer can be used to transfer amounts upto USD 300,000 per transaction or upto USD 500,000 per week. With an ever-expanding base since its launch in 2002, Money2India has become one of the preferred modes of online money transfers to India, facilitating secure and fast money transfers at confirmed exchange rates with round the clock customer service availability.
Money2India uses 128 bit Secure Socket Layer (SSL) encryption and other technologies to offer secure money transfer solutions through multiple channels like Money2India Mobile app and the Money2India website. To use this service, a user needs to complete a simple one-time online registration by accessing and can thereafter, start sending money from any bank account in their countriy to any beneficiary account with over 100 banks in India.
FEATURES
- ACH Transfer
- Wire Transfer
* Only bank to provide 1 hour transfers to ICICI Bank account 24x7, 365 days a year
USER REVIEWS
We have opened an account in Money2india provided all the documents more than a month. But, our account is still not activated to do money transfer. I have called more 5 times so far, the customer service picks, give wrong options to choose from sometimes, other times, they said they will arrange a call (same answer if you call 9am EST, 12pm EST or 2pm EST), never got a call from any customer services since last 3 weeks. I think ICICI lost touch with the customer, earlier who had good customer service, now has pathetic customer service, who does not know anything, except they always say "we will arrange a call within 24 hours". If a bank cannot services the customers during the day time (between 8am-4pm EST), then, there is no point in doing business in US.I want to give zero star, but, it is not available.
1 We have opened an account in Money2india provided all the documents more than a month. But, our account is still not activated to do money transfer. I have called more 5 times so far, the customer service picks, give wrong options to choose from sometimes, other times, they said they will arrange a call (same answer if you call 9am EST, 12pm EST or 2pm EST), never got a call from any customer services since last 3 weeks. I think ICICI lost touch with the customer, earlier who had good customer service, now has pathetic customer service, who does not know anything, except they always say "we will arrange a call within 24 hours". If a bank cannot services the customers during the day time (between 8am-4pm EST), then, there is no point in doing business in US.I want to give zero star, but, it is not available.
1 i initiated a transfer to my nri account using m2i and its still in process for the pas 1 week. Customer care never gives correct info and nriservice also doesnt respond to your emails. Avoid this service if you need to transfer funds urgently
1 i initiated a transfer to my nri account using m2i and its still in process for the pas 1 week. Customer care never gives correct info and nriservice also doesnt respond to your emails. Avoid this service if you need to transfer funds urgently
1 Worst service, never use this service, i never had problem with other banks but here i am unable to even contact a customer care by email. i send email to nri@icici no reply from them
3 Worst service, never use this service, i never had problem with other banks but here i am unable to even contact a customer care by email. i send email to nri@icici no reply from them
3 Used M2I for years with no problem, but over the past few years they always seem to find a reason to stop my transfer. Nothing has changed except their system. So sick of staying up late to call New York to try and fix it.. slow and a waste of time. Xoom does the same transfers in less than a minute.
4 Used M2I for years with no problem, but over the past few years they always seem to find a reason to stop my transfer. Nothing has changed except their system. So sick of staying up late to call New York to try and fix it.. slow and a waste of time. Xoom does the same transfers in less than a minute.
4 Stay away from ICICI and Money2India. I strongly recommend using either Click2Remit, Ria, Remitly, XE, XOOM etc. And for NRE/NRO accounts, use Kotak and their Click2Remit. But NOT ICICI or Money2India. We were trying to send money via Money2India to newly opened ICICI NRE Account. But ICICI failed to complete the transfer due to name mismatch and refunded our USD money, but issue is: they didn't refund full amount. ICICI deducted few dollars saying I lost it due to the conversion loss. I paid in USD, and they refunded back to me in USD. There was nothing needed to convert. Even if they had to convert back and forth, ICICI should have dealt that internally. But they put that loss on the customer. When I spoke to ICICI customer care, they forwarded me to supervisor/floor manager. And that customer service floor manager spoke like "yes sir, if you are not happy, simply drop an email to close the account sir; ya sir you can share the feedback, no worries sir, ok sir".. funny and nasty customer service. Even I connected with Facebook team with direct message, but no use, no help, except they also gave same answer saying that conversion rate is low during refunding my money. And same reply I received even in email. I don't know why/how ICICI or Money2India is doing business in USA.
28 Stay away from ICICI and Money2India. I strongly recommend using either Click2Remit, Ria, Remitly, XE, XOOM etc. And for NRE/NRO accounts, use Kotak and their Click2Remit. But NOT ICICI or Money2India. We were trying to send money via Money2India to newly opened ICICI NRE Account. But ICICI failed to complete the transfer due to name mismatch and refunded our USD money, but issue is: they didn't refund full amount. ICICI deducted few dollars saying I lost it due to the conversion loss. I paid in USD, and they refunded back to me in USD. There was nothing needed to convert. Even if they had to convert back and forth, ICICI should have dealt that internally. But they put that loss on the customer. When I spoke to ICICI customer care, they forwarded me to supervisor/floor manager. And that customer service floor manager spoke like "yes sir, if you are not happy, simply drop an email to close the account sir; ya sir you can share the feedback, no worries sir, ok sir".. funny and nasty customer service. Even I connected with Facebook team with direct message, but no use, no help, except they also gave same answer saying that conversion rate is low during refunding my money. And same reply I received even in email. I don't know why/how ICICI or Money2India is doing business in USA.
28 Money2India remittance service is the worst I have used; not only they did not remit the money, I had to chase them for knowing the exact status. And it turned out their website vs customer care vs email different statuses - email status was the most specific, but most delayed. Email simply stated "Our team confirmed that we are unable to process the transaction... We request you to visit your US Bank Branch and raise R07 request to recall the funds.".
17 Money2India remittance service is the worst I have used; not only they did not remit the money, I had to chase them for knowing the exact status. And it turned out their website vs customer care vs email different statuses - email status was the most specific, but most delayed. Email simply stated "Our team confirmed that we are unable to process the transaction... We request you to visit your US Bank Branch and raise R07 request to recall the funds.".
17 I always get better deal from Money2India, customer support team are very supportive during any transaction, they will guide end to end and they give better rates compare to any other vendor. Thanks to Ashna from New York branch and Rupam from India, and rest of the backend team. Cheers! Uday
7 I always get better deal from Money2India, customer support team are very supportive during any transaction, they will guide end to end and they give better rates compare to any other vendor. Thanks to Ashna from New York branch and Rupam from India, and rest of the backend team. Cheers! Uday
7 Tried it based on recommendation by a friend. It took 5 working days to fund my account in India. As soon as I registered, the phone banking officer called and helped me out through the process. The team at New York did a good job to handhold my entire transaction.
3 Tried it based on recommendation by a friend. It took 5 working days to fund my account in India. As soon as I registered, the phone banking officer called and helped me out through the process. The team at New York did a good job to handhold my entire transaction.
3 Excellent, timely and courteous service. The team showed their eagerness to properly address the issues I was facing and they were thorough and totally professional while showing care and concern. They resolved issues to my satisfaction. Way to go..keep it up.
1 Excellent, timely and courteous service. The team showed their eagerness to properly address the issues I was facing and they were thorough and totally professional while showing care and concern. They resolved issues to my satisfaction. Way to go..keep it up.
1 
