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This f* Money2India is now asking me to go to NewYork ICICI branch to complete this transaction. How is this possible? If so then why it doesn't mention before the transaction? Do I have to travel from Pennsylvania to Newyork to complete this transaction? what is the use of online service? Its already been 19 days now. This is a fraud!
1 This f* Money2India is now asking me to go to NewYork ICICI branch to complete this transaction. How is this possible? If so then why it doesn't mention before the transaction? Do I have to travel from Pennsylvania to Newyork to complete this transaction? what is the use of online service? Its already been 19 days now. This is a fraud!
1 ICICI Money2India is one of the worst service I've ever seen. This is fraud. Never ever use this service, save your time and money. I did my transfer on 7 April 2023 and the estimate delivery was 17 April 2023. The money got debit from the account and it got converted to INR on 14 April 2023. But it doesn't credited on the beneficiary account so I keep in touch with the customer service since then and said it will be done within 24 hrs. And after wasting that of my time I got a called today saying transaction cannot be complete and it will be reverse back to the account. I mean WTF is this? now they will not refund the full amount taking an excuse of conversion. Worst worst what will happen if we are in emergency? This is scam never ever use this service.
4 ICICI Money2India is one of the worst service I've ever seen. This is fraud. Never ever use this service, save your time and money. I did my transfer on 7 April 2023 and the estimate delivery was 17 April 2023. The money got debit from the account and it got converted to INR on 14 April 2023. But it doesn't credited on the beneficiary account so I keep in touch with the customer service since then and said it will be done within 24 hrs. And after wasting that of my time I got a called today saying transaction cannot be complete and it will be reverse back to the account. I mean WTF is this? now they will not refund the full amount taking an excuse of conversion. Worst worst what will happen if we are in emergency? This is scam never ever use this service.
4 ICICI Money 2 India is the most unreliable service. I am definitely changing my remittance platform. It has been three days since I did my transfer. Over a day since they took the money from my account. When I called, they say they have received the money but no explanation for why it is not credited to my India account. They are sitting with my money and probably earning from it. I need the money urgently in India. I hate people who cheat and corporations, know cheaters, need to punished severely for swindling people off their own money. I am considering taking legal action
6 ICICI Money 2 India is the most unreliable service. I am definitely changing my remittance platform. It has been three days since I did my transfer. Over a day since they took the money from my account. When I called, they say they have received the money but no explanation for why it is not credited to my India account. They are sitting with my money and probably earning from it. I need the money urgently in India. I hate people who cheat and corporations, know cheaters, need to punished severely for swindling people off their own money. I am considering taking legal action
6 i initiated a transfer to my nri account using m2i and its still in process for the pas 1 week. Customer care never gives correct info and nriservice also doesnt respond to your emails. Avoid this service if you need to transfer funds urgently
5 i initiated a transfer to my nri account using m2i and its still in process for the pas 1 week. Customer care never gives correct info and nriservice also doesnt respond to your emails. Avoid this service if you need to transfer funds urgently
5 Worst service, never use this service, i never had problem with other banks but here i am unable to even contact a customer care by email. i send email to nri@icici no reply from them
7 Worst service, never use this service, i never had problem with other banks but here i am unable to even contact a customer care by email. i send email to nri@icici no reply from them
7 Used M2I for years with no problem, but over the past few years they always seem to find a reason to stop my transfer. Nothing has changed except their system. So sick of staying up late to call New York to try and fix it.. slow and a waste of time. Xoom does the same transfers in less than a minute.
7 Used M2I for years with no problem, but over the past few years they always seem to find a reason to stop my transfer. Nothing has changed except their system. So sick of staying up late to call New York to try and fix it.. slow and a waste of time. Xoom does the same transfers in less than a minute.
7 Stay away from ICICI and Money2India. I strongly recommend using either Click2Remit, Ria, Remitly, XE, XOOM etc. And for NRE/NRO accounts, use Kotak and their Click2Remit. But NOT ICICI or Money2India. We were trying to send money via Money2India to newly opened ICICI NRE Account. But ICICI failed to complete the transfer due to name mismatch and refunded our USD money, but issue is: they didn't refund full amount. ICICI deducted few dollars saying I lost it due to the conversion loss. I paid in USD, and they refunded back to me in USD. There was nothing needed to convert. Even if they had to convert back and forth, ICICI should have dealt that internally. But they put that loss on the customer. When I spoke to ICICI customer care, they forwarded me to supervisor/floor manager. And that customer service floor manager spoke like "yes sir, if you are not happy, simply drop an email to close the account sir; ya sir you can share the feedback, no worries sir, ok sir".. funny and nasty customer service. Even I connected with Facebook team with direct message, but no use, no help, except they also gave same answer saying that conversion rate is low during refunding my money. And same reply I received even in email. I don't know why/how ICICI or Money2India is doing business in USA.
32 Stay away from ICICI and Money2India. I strongly recommend using either Click2Remit, Ria, Remitly, XE, XOOM etc. And for NRE/NRO accounts, use Kotak and their Click2Remit. But NOT ICICI or Money2India. We were trying to send money via Money2India to newly opened ICICI NRE Account. But ICICI failed to complete the transfer due to name mismatch and refunded our USD money, but issue is: they didn't refund full amount. ICICI deducted few dollars saying I lost it due to the conversion loss. I paid in USD, and they refunded back to me in USD. There was nothing needed to convert. Even if they had to convert back and forth, ICICI should have dealt that internally. But they put that loss on the customer. When I spoke to ICICI customer care, they forwarded me to supervisor/floor manager. And that customer service floor manager spoke like "yes sir, if you are not happy, simply drop an email to close the account sir; ya sir you can share the feedback, no worries sir, ok sir".. funny and nasty customer service. Even I connected with Facebook team with direct message, but no use, no help, except they also gave same answer saying that conversion rate is low during refunding my money. And same reply I received even in email. I don't know why/how ICICI or Money2India is doing business in USA.
32 Money2India remittance service is the worst I have used; not only they did not remit the money, I had to chase them for knowing the exact status. And it turned out their website vs customer care vs email different statuses - email status was the most specific, but most delayed. Email simply stated "Our team confirmed that we are unable to process the transaction... We request you to visit your US Bank Branch and raise R07 request to recall the funds.".
20 Money2India remittance service is the worst I have used; not only they did not remit the money, I had to chase them for knowing the exact status. And it turned out their website vs customer care vs email different statuses - email status was the most specific, but most delayed. Email simply stated "Our team confirmed that we are unable to process the transaction... We request you to visit your US Bank Branch and raise R07 request to recall the funds.".
20 I always get better deal from Money2India, customer support team are very supportive during any transaction, they will guide end to end and they give better rates compare to any other vendor. Thanks to Ashna from New York branch and Rupam from India, and rest of the backend team. Cheers! Uday
9 I always get better deal from Money2India, customer support team are very supportive during any transaction, they will guide end to end and they give better rates compare to any other vendor. Thanks to Ashna from New York branch and Rupam from India, and rest of the backend team. Cheers! Uday
9 Tried it based on recommendation by a friend. It took 5 working days to fund my account in India. As soon as I registered, the phone banking officer called and helped me out through the process. The team at New York did a good job to handhold my entire transaction.
4 Tried it based on recommendation by a friend. It took 5 working days to fund my account in India. As soon as I registered, the phone banking officer called and helped me out through the process. The team at New York did a good job to handhold my entire transaction.
4 Excellent, timely and courteous service. The team showed their eagerness to properly address the issues I was facing and they were thorough and totally professional while showing care and concern. They resolved issues to my satisfaction. Way to go..keep it up.
2 Excellent, timely and courteous service. The team showed their eagerness to properly address the issues I was facing and they were thorough and totally professional while showing care and concern. They resolved issues to my satisfaction. Way to go..keep it up.
2 I had great support and overall great experience with ICICI Money2India team for my money transfer from the US and I will recommend this service.
3 I had great support and overall great experience with ICICI Money2India team for my money transfer from the US and I will recommend this service.
3 I have been using several different products to remit money to India in the last 10 years. However, ICICI Money2India experience was best amongst all the products. No matter whether the amount was high or low it was credited in the Indian bank account on time and the rate was best in the industry. The customer support was very helpful. I highly recommend using ICICI Money2India if you want to remit money to India without any hassle and want a peace of mind.
2 I have been using several different products to remit money to India in the last 10 years. However, ICICI Money2India experience was best amongst all the products. No matter whether the amount was high or low it was credited in the Indian bank account on time and the rate was best in the industry. The customer support was very helpful. I highly recommend using ICICI Money2India if you want to remit money to India without any hassle and want a peace of mind.
2 I used 5 different companies listed on compareremit in the last 3 weeks to send money from USD to INR. ICICI is by far the slowest. Ria, XE, XOOM, and MoneyGram were faster and also had better rates depending on amount being sent. XOOM and XE very good for larger transactions and ria has best rate but limits to 2999 per day and 8K per month. After waiting one week (initiated transaction for 5K USD on Mon Oct13), I called on Monday Oct19. Got through to a supervisor who didn't know why its not gone through. He raised a service request so we'll see where that goes. Only good news is that they do respond to calls. I would be ok if they had told me it takes 5+ working days upfront but they claim otherwise. Best to avoid for now
6 I used 5 different companies listed on compareremit in the last 3 weeks to send money from USD to INR. ICICI is by far the slowest. Ria, XE, XOOM, and MoneyGram were faster and also had better rates depending on amount being sent. XOOM and XE very good for larger transactions and ria has best rate but limits to 2999 per day and 8K per month. After waiting one week (initiated transaction for 5K USD on Mon Oct13), I called on Monday Oct19. Got through to a supervisor who didn't know why its not gone through. He raised a service request so we'll see where that goes. Only good news is that they do respond to calls. I would be ok if they had told me it takes 5+ working days upfront but they claim otherwise. Best to avoid for now
6 Please dont ever waste your time using ICICI to make the transfer between US to India account. Though their website claims they will do the transfer in 4 days, it takes 7 or 8 days to complete the transfer. Money was withdrawn from my US account 4 days back, but it has not been transferred to my India account, when asked the customer service executive told me it will take another 3 days(So in all it takes 8 days, since the time you made the transaction). The money has reached ICICI account and they keep the money with them for 4 days which gets them huge interest and profit through our money. When the money has reached their account, what stops them to make the final transfer to our destination account. Sheer malpractice! I am never ever going to do a transfer through them ever again!
19 Please dont ever waste your time using ICICI to make the transfer between US to India account. Though their website claims they will do the transfer in 4 days, it takes 7 or 8 days to complete the transfer. Money was withdrawn from my US account 4 days back, but it has not been transferred to my India account, when asked the customer service executive told me it will take another 3 days(So in all it takes 8 days, since the time you made the transaction). The money has reached ICICI account and they keep the money with them for 4 days which gets them huge interest and profit through our money. When the money has reached their account, what stops them to make the final transfer to our destination account. Sheer malpractice! I am never ever going to do a transfer through them ever again!
19 I see so many people having similar issue. Feel we should look for a way and complaint about ICICI to FDIC in US and RBI in India.
12 I see so many people having similar issue. Feel we should look for a way and complaint about ICICI to FDIC in US and RBI in India.
12 I added a review couple of Sept 01, would like to add to it and provide more updates. On this review they responded they will get back to me, but no positive response. I see no reason of doing transaction with them. Now that when I ask them show me the rate that you had on your website for that day, they say this is confidential information. How can that be confidential information. Tried escalating the issue but no luck. I see no reason of doing transaction with them. Would suggest everyone to just never do a transaction with them. Waste of time and money.
7 I added a review couple of Sept 01, would like to add to it and provide more updates. On this review they responded they will get back to me, but no positive response. I see no reason of doing transaction with them. Now that when I ask them show me the rate that you had on your website for that day, they say this is confidential information. How can that be confidential information. Tried escalating the issue but no luck. I see no reason of doing transaction with them. Would suggest everyone to just never do a transaction with them. Waste of time and money.
7 i have made a transcation on august 08 and as per their statement. the money as to be delivered with in 5 business days. but up on checking with the customer service for first time everything was good and by the end of the receiver will get money. but after 2 days they send a mail saying my transacation is unable to proces and to get my money back to my account i have request them for recall of money. But the thing is they never asked any kindly of request before taking my money from my bank. now i have to wait for 60 days to get my money back. This remittance service is fruad they will never send your my. they are making intrest out of everyones money. everyone report this frauds to Consumer Financial Protection Bureau.
9 i have made a transcation on august 08 and as per their statement. the money as to be delivered with in 5 business days. but up on checking with the customer service for first time everything was good and by the end of the receiver will get money. but after 2 days they send a mail saying my transacation is unable to proces and to get my money back to my account i have request them for recall of money. But the thing is they never asked any kindly of request before taking my money from my bank. now i have to wait for 60 days to get my money back. This remittance service is fruad they will never send your my. they are making intrest out of everyones money. everyone report this frauds to Consumer Financial Protection Bureau.
9 HI, THIS IS FRAUD, ICICI DOING BIG FRAUD ON BACK END AND I WANT TO GO LEGEL WITH THIS ISSUE. I SENT 85K TO INDIA AND WHEN I SENT THE EXCHANGE RATE IS SHOWED ME 73.17 AND AFTER SOME DAYS (I KEEP CALLED THEM) THEY SENT MY MONEY WITH EXCHANGE RATE OF 72.87 I ASKED SAME THEY NOT RESPOND AND THEIR CUSTOMER SERVICE IS VERY BAD. BEFORE SENT I CONFIRMED THE RATE IS FIXED AND THEY ARE REALLY CHEATING, ICICI DOING BIG FRAUD ON BACK END. I LOOSE LOT OF MONEY WITH THIS GUYS AND WASTE OF TIME ALSO. BETTER TO GO WITH OTHER SERVICES. I STRONGLY RECOMMENDED PLEASE DON'T GO WITH MONEY2INDIA AND THEY DON'T SEND IN TIME, THEY WILL ACCEPT ONE EXCHANGE RATE AND WE WILL SEND IN OUR ACCOUNT WITH DIFFERENT RATE. FOR POWER TRANSFER ALSO THEY CHARGE MONEY. IF YOU THINK ALL SIDES THIS MONEY2INDIA IS VERY BAD TO SEND MONEY.
4 HI, THIS IS FRAUD, ICICI DOING BIG FRAUD ON BACK END AND I WANT TO GO LEGEL WITH THIS ISSUE. I SENT 85K TO INDIA AND WHEN I SENT THE EXCHANGE RATE IS SHOWED ME 73.17 AND AFTER SOME DAYS (I KEEP CALLED THEM) THEY SENT MY MONEY WITH EXCHANGE RATE OF 72.87 I ASKED SAME THEY NOT RESPOND AND THEIR CUSTOMER SERVICE IS VERY BAD. BEFORE SENT I CONFIRMED THE RATE IS FIXED AND THEY ARE REALLY CHEATING, ICICI DOING BIG FRAUD ON BACK END. I LOOSE LOT OF MONEY WITH THIS GUYS AND WASTE OF TIME ALSO. BETTER TO GO WITH OTHER SERVICES. I STRONGLY RECOMMENDED PLEASE DON'T GO WITH MONEY2INDIA AND THEY DON'T SEND IN TIME, THEY WILL ACCEPT ONE EXCHANGE RATE AND WE WILL SEND IN OUR ACCOUNT WITH DIFFERENT RATE. FOR POWER TRANSFER ALSO THEY CHARGE MONEY. IF YOU THINK ALL SIDES THIS MONEY2INDIA IS VERY BAD TO SEND MONEY.
4 THIS IS THE CORRECT REVIEW WITH CORRECT RATING: After more than a week of holding my money and after sending them screenshots on my online banking and statements and filing several service requests, ICICI Money2India told me that they're not able to process my transaction and that I should contact my bank to recall the funds. They already deducted the funds from my bank account more than a week ago. I already have sent money through Money2India before and use the same bank account and also provided them bank statement. This is unfair and mean! If they do this to me, I would not use them ever again. Will also report them to Consumer Financial Protection Bureau.
8 THIS IS THE CORRECT REVIEW WITH CORRECT RATING: After more than a week of holding my money and after sending them screenshots on my online banking and statements and filing several service requests, ICICI Money2India told me that they're not able to process my transaction and that I should contact my bank to recall the funds. They already deducted the funds from my bank account more than a week ago. I already have sent money through Money2India before and use the same bank account and also provided them bank statement. This is unfair and mean! If they do this to me, I would not use them ever again. Will also report them to Consumer Financial Protection Bureau.
8 Don't ever use them. This is just a fraud. They commit you a different amount and if your transfer takes more than 24 hours, they just use the lowest possible rate. Rate even lower than what they have on their website. Not possible to give negative stars, else would have given that.
12 
We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Don't ever use them. This is just a fraud. They commit you a different amount and if your transfer takes more than 24 hours, they just use the lowest possible rate. Rate even lower than what they have on their website. Not possible to give negative stars, else would have given that.
12 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Worst service. I have initiated transfer on 17th August. After 4 days , I got mail to provide additional details. I have submitted the details. Then status is changed to “Amount Received” from my bank. After that there is no update for 7 days. When I followed up with them by sending mail now, they are saying that they can’t process the transaction and asking to me to contact bank to request refund. This is unfair. They were having my amount for more than 10 days . It seems that they are not processing my transaction as Exchange rate is reduced much now( almost Rs.1.5 per dollar). Even no proper update from them and finally saying that they can’t process it after I sent mail to them. Got frustrated by their service. I wanted my amount to be transferred to Indian account soon but they are not processing with no reason.
7 We have connected with you and successfully processed your transaction on 4th September, 2020. We had earlier tried multiple times to connect with you but got no response and hence the delay in resolution of your query.
Please feel free to write to us at [email protected] if you need any further assistance.
Thanks and Regards,
Money2India Team
Worst service. I have initiated transfer on 17th August. After 4 days , I got mail to provide additional details. I have submitted the details. Then status is changed to “Amount Received” from my bank. After that there is no update for 7 days. When I followed up with them by sending mail now, they are saying that they can’t process the transaction and asking to me to contact bank to request refund. This is unfair. They were having my amount for more than 10 days . It seems that they are not processing my transaction as Exchange rate is reduced much now( almost Rs.1.5 per dollar). Even no proper update from them and finally saying that they can’t process it after I sent mail to them. Got frustrated by their service. I wanted my amount to be transferred to Indian account soon but they are not processing with no reason.
7 We have connected with you and successfully processed your transaction on 4th September, 2020. We had earlier tried multiple times to connect with you but got no response and hence the delay in resolution of your query.
Please feel free to write to us at [email protected] if you need any further assistance.
Thanks and Regards,
Money2India Team
Extremely horrible service. I will never use this service again. I am surprised by the level of incompetence of this company. They should not be in this business. They took out the money from my account 5 days back, and they send me email that they need to verify additional details and they are trying to reach me. I shared my phone number multiple times and received no calls. I tried calling them and no response and no way to cancel my transaction. I will file a case if this is not resolved by Monday.
7 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Extremely horrible service. I will never use this service again. I am surprised by the level of incompetence of this company. They should not be in this business. They took out the money from my account 5 days back, and they send me email that they need to verify additional details and they are trying to reach me. I shared my phone number multiple times and received no calls. I tried calling them and no response and no way to cancel my transaction. I will file a case if this is not resolved by Monday.
7 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Pathetic ! Pathetic !! Pathetic Service !!! I had been using Mone2India services since last few years and I have never faced any issues everytime bearing minor delays; but this time around when I raised a request on 6th Aug, 2020 in 'Express' mode, my funds are still not credited into my own beneficiary ICICI account! while funds from my source foreign back are already debited on the same day ??? I 've been calling every day since 6th Aug, everytime I hear the same explanation saying they would check and get back...and now they started saying there were technical issues due to which there are delays! ! I've raised tons of email escalations, no responses as yet.I wouldnt'recommenttheservice
9 Thanks and Regards,
Money2India Team
Pathetic ! Pathetic !! Pathetic Service !!! I had been using Mone2India services since last few years and I have never faced any issues everytime bearing minor delays; but this time around when I raised a request on 6th Aug, 2020 in 'Express' mode, my funds are still not credited into my own beneficiary ICICI account! while funds from my source foreign back are already debited on the same day ??? I 've been calling every day since 6th Aug, everytime I hear the same explanation saying they would check and get back...and now they started saying there were technical issues due to which there are delays! ! I've raised tons of email escalations, no responses as yet.I wouldnt'recommenttheservice
9 Thanks and Regards,
Money2India Team
Don’t even think of using if your funds are urgent. Worst customer service, customer care number auto disconnects many time. I Followed with them multiple times on call to ensure my funds deliver on time but even after 5 days I don’t have funds in my accounts. Customer care Always assures that it will be done on time.
2 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Don’t even think of using if your funds are urgent. Worst customer service, customer care number auto disconnects many time. I Followed with them multiple times on call to ensure my funds deliver on time but even after 5 days I don’t have funds in my accounts. Customer care Always assures that it will be done on time.
2 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
I have been using Money2India for 10 years and In recent years the service is gone really bad.I Made a transfer 3 weeks back still my money is not been delivered. When I call them they don't have any idea of what's going on and why the money not delivering, all i can get the response is some is working and will get resolve in 24 hr. This 24 hr never reached in the last 2 weeks.
4 I have been using Money2India for 10 years and In recent years the service is gone really bad.I Made a transfer 3 weeks back still my money is not been delivered. When I call them they don't have any idea of what's going on and why the money not delivering, all i can get the response is some is working and will get resolve in 24 hr. This 24 hr never reached in the last 2 weeks.
4 It is horrible service. I called 3rd of my transaction initiated , they said 5 days to transfer . I called 5th date , they said it may take couple of days. Horrible webside and horrible service.
3 It is horrible service. I called 3rd of my transaction initiated , they said 5 days to transfer . I called 5th date , they said it may take couple of days. Horrible webside and horrible service.
3 I tried giving a zero rating but the system doesn't allow me to. Simply put ICICI just took money from my US account and did not transfer to the payee in India. More here - I transferred a relatively small sum of money ($150) to someone in India in April. ICICI promptly took the money from my US account but did not credit the payee in India. After repeated follow ups, i received a random mail from some branch in India that they've been trying to reach me (they did not, as my contact information was repeatedly provided, and there were no missed calls/voicemails/emails to me). They said as part of due diligence they need my full US account statement - I declined to provide this and asked them to cancel the transaction/credit the money back. They said my US bank needs to raise an R-07 transaction. My US bank tried their bit, gave up and sent me a formal response that the transaction was an authorized one so they cant do anything. When I took this back to ICICI, they asked that my bank in the US write to them (which respectable US bank would violate GDPR/CCPA and all other kind of privacy regulations and just send private information of their customers to an unknown bank in India?). When I talk to their customer service, they asked me to send an email to [email protected]. Email response was simply asking me to call customer service. When I read other reviews, it seems there are many victims like me. ICICI takes the money/keeps it and then makes people run around asking for bank statements, W-2s and what not..Big time scam..It is perhaps time for ICICI to get a taste of what class action litigation looks like in the US.
3 I tried giving a zero rating but the system doesn't allow me to. Simply put ICICI just took money from my US account and did not transfer to the payee in India. More here - I transferred a relatively small sum of money ($150) to someone in India in April. ICICI promptly took the money from my US account but did not credit the payee in India. After repeated follow ups, i received a random mail from some branch in India that they've been trying to reach me (they did not, as my contact information was repeatedly provided, and there were no missed calls/voicemails/emails to me). They said as part of due diligence they need my full US account statement - I declined to provide this and asked them to cancel the transaction/credit the money back. They said my US bank needs to raise an R-07 transaction. My US bank tried their bit, gave up and sent me a formal response that the transaction was an authorized one so they cant do anything. When I took this back to ICICI, they asked that my bank in the US write to them (which respectable US bank would violate GDPR/CCPA and all other kind of privacy regulations and just send private information of their customers to an unknown bank in India?). When I talk to their customer service, they asked me to send an email to [email protected]. Email response was simply asking me to call customer service. When I read other reviews, it seems there are many victims like me. ICICI takes the money/keeps it and then makes people run around asking for bank statements, W-2s and what not..Big time scam..It is perhaps time for ICICI to get a taste of what class action litigation looks like in the US.
3 ICICI money2india debited the money from my account 18th May and it shows that ICICI got the money , since then I have been calling emailing Customer care team has no information accessible to them and always raise another internal request from their end. Got the email that transaction is on hold due to corporate account . I cant make transaction for family maintenance. no guide line how to resolve this issue , two times I was promised that floor supervisors will contact me . no one cares . I have sent email today to cancel the Transaction, no response . Be aware of folks before you use ICICI
3 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you today itself and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
ICICI money2india debited the money from my account 18th May and it shows that ICICI got the money , since then I have been calling emailing Customer care team has no information accessible to them and always raise another internal request from their end. Got the email that transaction is on hold due to corporate account . I cant make transaction for family maintenance. no guide line how to resolve this issue , two times I was promised that floor supervisors will contact me . no one cares . I have sent email today to cancel the Transaction, no response . Be aware of folks before you use ICICI
3 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you today itself and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
I regret to add the comment that I initiated the Remittance on May 14th 2020 and when I started tracking the transaction, it show that transcation will completed on May 21st 2020. Since today nothing has happened . I sent email to [email protected] and there was SR xxxxxx was opened , but no update when it the transcation will complete. After several attempts I was promised that Fllor supervisor will be contacting me on 26th and 27th . No one bothered . I am in limboo waiting for email about either update . No word . Money has been with drwan from USA account on May 17th . I am calling almost every day and no answer .
3 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
I regret to add the comment that I initiated the Remittance on May 14th 2020 and when I started tracking the transaction, it show that transcation will completed on May 21st 2020. Since today nothing has happened . I sent email to [email protected] and there was SR xxxxxx was opened , but no update when it the transcation will complete. After several attempts I was promised that Fllor supervisor will be contacting me on 26th and 27th . No one bothered . I am in limboo waiting for email about either update . No word . Money has been with drwan from USA account on May 17th . I am calling almost every day and no answer .
3 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
I initiated a transfer from my account to USA on urgent basis on 23may 2020. But it is still showing me In Processing mode. The customer service executive dont have any answers on this part. I don't know what to do, my money is stuck.
2 We are sorry about your experience with Money2World, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2World services.
Thanks and Regards,
Money2World Team
We have provided the transaction details on your email address registered with Money2World. Request you to refer the same and feel free to reply on the same email if you need any further assistance. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2World services.
We appreciate your patience and cooperation.
Thanks and Regards,
Money2World Team
I initiated a transfer from my account to USA on urgent basis on 23may 2020. But it is still showing me In Processing mode. The customer service executive dont have any answers on this part. I don't know what to do, my money is stuck.
2 We are sorry about your experience with Money2World, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2World services.
Thanks and Regards,
Money2World Team
We have provided the transaction details on your email address registered with Money2World. Request you to refer the same and feel free to reply on the same email if you need any further assistance. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2World services.
We appreciate your patience and cooperation.
Thanks and Regards,
Money2World Team
Hi. My transaction id is M2WR2223508 I am from India. I sent money to a person in Dubai using money2world on 10 May. But the person has not received money yet. I emailed at [email protected]. But I got an automated message that they can’t help me. Please look into this and give a reply asap.
3 Hi. My transaction id is M2WR2223508 I am from India. I sent money to a person in Dubai using money2world on 10 May. But the person has not received money yet. I emailed at [email protected]. But I got an automated message that they can’t help me. Please look into this and give a reply asap.
3 ICICI money2india debited the money from my account 21 days ago and it's still pending. I have provided them all kinds of documents upon their request but no response from them. Customer care team has no information accessible to them and always raise another internal request from their end. I am going to have to file a case against ICICI remittance services and have their license revoked. They have no right to hold my money for so long.
8 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
ICICI money2india debited the money from my account 21 days ago and it's still pending. I have provided them all kinds of documents upon their request but no response from them. Customer care team has no information accessible to them and always raise another internal request from their end. I am going to have to file a case against ICICI remittance services and have their license revoked. They have no right to hold my money for so long.
8 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
We initiated a money transfer to India from US on ICICI Money2 India and after the funds got debited from our account here in the USA, the transfer is not complete after 40 days.The NRI customer service is horrible and they do not give us any clear answers. My money is still stuck and the service is horrible.
4 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Money2India team has reached out to you and all your issues have been addressed and resolved to your satisfaction. Please feel free to write to us at [email protected] if you need any further assistance.
Thanks and Regards,
Money2India Team
We initiated a money transfer to India from US on ICICI Money2 India and after the funds got debited from our account here in the USA, the transfer is not complete after 40 days.The NRI customer service is horrible and they do not give us any clear answers. My money is still stuck and the service is horrible.
4 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue if any. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
Thanks and Regards,
Money2India Team
Money2India team has reached out to you and all your issues have been addressed and resolved to your satisfaction. Please feel free to write to us at [email protected] if you need any further assistance.
Thanks and Regards,
Money2India Team
I have been banking with ICICI for over 10 years. Last month I initiated a transaction for a significant amount. The money was deducted from my account 3 weeks back and no one can provide an answer on where my money is. I have been given the run by customer service people on tracing my money. WTF
2 I have been banking with ICICI for over 10 years. Last month I initiated a transaction for a significant amount. The money was deducted from my account 3 weeks back and no one can provide an answer on where my money is. I have been given the run by customer service people on tracing my money. WTF
2 Horrible service. I am posting for the seconds time in a week. Received no updates from money to India despite their post. Was finally able to reach the call center after multiple tries and they said that the transfer might be delayed because of end of year. But no ETA. Money to India why are you booking transfers when you cannot remit on time??
3 Currently we are working at reduced capacity as a precautionary measure for COVID-19 outbreak. We regret the delayed response and inconvenience that it may have caused.
We have identified and resolved the issue due to which the processing of your transfer request was delayed. It will completed tomorrow by the end of the day (India time) since today is an INR holiday.
We appreciate your patience and cooperation
Thanks and Regards,
Money2India Team
Horrible service. I am posting for the seconds time in a week. Received no updates from money to India despite their post. Was finally able to reach the call center after multiple tries and they said that the transfer might be delayed because of end of year. But no ETA. Money to India why are you booking transfers when you cannot remit on time??
3 Currently we are working at reduced capacity as a precautionary measure for COVID-19 outbreak. We regret the delayed response and inconvenience that it may have caused.
We have identified and resolved the issue due to which the processing of your transfer request was delayed. It will completed tomorrow by the end of the day (India time) since today is an INR holiday.
We appreciate your patience and cooperation
Thanks and Regards,
Money2India Team
I have transferred money from australia to india on 23 march through the following transactions - M2N15127655 and M2N15127665 . These have not been credited to my indian bank account. I called money to india yesterday and they said that wait for 1 day and then check online. Today I wrote to money to india and they replied saying that they are not providing responses due t COVID. They suggested to monitor the status online. The status has not changed for the past 1 week when the money is supposed to be transferred in 3 days. Can I get an update from money to india?
1 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. We shall check the issue and contact you shortly with a resolution to your query. We will do our best to correct the issue. Please don’t provide any personal or transaction details on this forum as it is an open forum and not under control of the Money2India service.
Thanks and Regards,
Money2India Team
I have transferred money from australia to india on 23 march through the following transactions - M2N15127655 and M2N15127665 . These have not been credited to my indian bank account. I called money to india yesterday and they said that wait for 1 day and then check online. Today I wrote to money to india and they replied saying that they are not providing responses due t COVID. They suggested to monitor the status online. The status has not changed for the past 1 week when the money is supposed to be transferred in 3 days. Can I get an update from money to india?
1 We are sorry about your experience with Money2India, we are focused on providing the best experience possible. We shall check the issue and contact you shortly with a resolution to your query. We will do our best to correct the issue. Please don’t provide any personal or transaction details on this forum as it is an open forum and not under control of the Money2India service.
Thanks and Regards,
Money2India Team
WORSE SERVICE EVER! CUSTOMER SERVICE TELLS YOU ONLY LIES! I HAVE BEEN IN CALLING THEM SINCE LAST 10 DAYS AND MY TRANSFER DATED FEB 24TH IS STILL NOT COMPLETE. MARCH 26TH AND STILL PENDING. I WANT TO REPORT THEM HERE IN USA TO STOP ALLOWING TRANSFER. PLEASE LET ME KNOW HOW TO DO THAT!
3 We regret the inconvenience caused to you. Basis the details provided by you, your funds have been released and credited to the beneficiary account. Please feel free to write to [email protected] for further assistance.
Regards,
Money2India team
WORSE SERVICE EVER! CUSTOMER SERVICE TELLS YOU ONLY LIES! I HAVE BEEN IN CALLING THEM SINCE LAST 10 DAYS AND MY TRANSFER DATED FEB 24TH IS STILL NOT COMPLETE. MARCH 26TH AND STILL PENDING. I WANT TO REPORT THEM HERE IN USA TO STOP ALLOWING TRANSFER. PLEASE LET ME KNOW HOW TO DO THAT!
3 We regret the inconvenience caused to you. Basis the details provided by you, your funds have been released and credited to the beneficiary account. Please feel free to write to [email protected] for further assistance.
Regards,
Money2India team
Pathetic is a generous statement. Have some archaic account verification process, which was verified. The transaction was initiated and they took the money from my bank account. Money wasn't transferred after 3 weeks and no intimation of the delay. After constant inquiries, they said my name was mismatched (they took the money out though), and I have to cancel the transaction from the American Bank to issue refund. If there was an error in the remitter's bank, why did they take the money. I repeat, pathetic is a kind word for the service rendered.
2 Pathetic is a generous statement. Have some archaic account verification process, which was verified. The transaction was initiated and they took the money from my bank account. Money wasn't transferred after 3 weeks and no intimation of the delay. After constant inquiries, they said my name was mismatched (they took the money out though), and I have to cancel the transaction from the American Bank to issue refund. If there was an error in the remitter's bank, why did they take the money. I repeat, pathetic is a kind word for the service rendered.
2 Absolutely horrible processes. The automated emails, calls are horrible. Provide zero information, inaccurate information and the customer care executives are clueless. The verification team is also totally useless. The communication is horrible. Very surprised that they are still in business. As you can see from the other reviews, they will ask you to send an email to [email protected], which is a generic email for all NRI related questions and not just Money2India services. Nothing gets resolved via this email in time. A 1 star rating is too generous. They do not take any feedback and try to improve any processes.
4 Absolutely horrible processes. The automated emails, calls are horrible. Provide zero information, inaccurate information and the customer care executives are clueless. The verification team is also totally useless. The communication is horrible. Very surprised that they are still in business. As you can see from the other reviews, they will ask you to send an email to [email protected], which is a generic email for all NRI related questions and not just Money2India services. Nothing gets resolved via this email in time. A 1 star rating is too generous. They do not take any feedback and try to improve any processes.
4 The quality of an organization depends on how they react to problems. My experience with the customer service is the worst I have ever had - I usually don't complain or write bad reviews as mistakes can happen with anyone, but I never thought the experience would be this horrible. Similar to others here, ICICI required account verification all of a sudden when I tried to use it this year. After verifying it through the small deposit mode, I initiated my transfer for $1050 on Feb 4, 2020. And that started my problems - the money was taken out of my US account on Feb 7, and then they requested my US bank statement which I both emailed and then uploaded it to money2india website. I have now spoken to 3 supervisors and created 2 service requests - after all this, NOBODY seems to know what is happening with my money. I wish they had asked me all this verification BEFORE they withdrew the money from my account. Its been 3 weeks and right now, I am tired of wasting so much time and just want my hard earned money back. The initial customer service you interact with in Hyderabad is useless - if they say somebody will call back, nobody ever does. Then, they escalate to their supervisors in Mumbai. The supervisors say they will send a request to the concerned department. If they are not the concerned department and cannot answer questions, why are they handling the customers? Is there any place we can lodge a complaint with the US agencies to stop ICICI from operating money transfer until they clean up their mess?
9 The quality of an organization depends on how they react to problems. My experience with the customer service is the worst I have ever had - I usually don't complain or write bad reviews as mistakes can happen with anyone, but I never thought the experience would be this horrible. Similar to others here, ICICI required account verification all of a sudden when I tried to use it this year. After verifying it through the small deposit mode, I initiated my transfer for $1050 on Feb 4, 2020. And that started my problems - the money was taken out of my US account on Feb 7, and then they requested my US bank statement which I both emailed and then uploaded it to money2india website. I have now spoken to 3 supervisors and created 2 service requests - after all this, NOBODY seems to know what is happening with my money. I wish they had asked me all this verification BEFORE they withdrew the money from my account. Its been 3 weeks and right now, I am tired of wasting so much time and just want my hard earned money back. The initial customer service you interact with in Hyderabad is useless - if they say somebody will call back, nobody ever does. Then, they escalate to their supervisors in Mumbai. The supervisors say they will send a request to the concerned department. If they are not the concerned department and cannot answer questions, why are they handling the customers? Is there any place we can lodge a complaint with the US agencies to stop ICICI from operating money transfer until they clean up their mess?
9 Regarding My transaction being pending for more than 2 weeks, now no one is sharing the proper response. 1. Phone call getting disconnected saying high volume & callback after some time 2. Email no response to the query 3. Chat - Creating new service request every time and saying 2 days to complete WHERE IS MY MONEY? WHEN WILL MY TRANSACTION COMPLETE?
3 Regarding My transaction being pending for more than 2 weeks, now no one is sharing the proper response. 1. Phone call getting disconnected saying high volume & callback after some time 2. Email no response to the query 3. Chat - Creating new service request every time and saying 2 days to complete WHERE IS MY MONEY? WHEN WILL MY TRANSACTION COMPLETE?
3 Very Bad Service, Customer Service and website without any instructions by Money2India, Using Express Money Transfer if you do it on Sunday, you will only get money after 6 days as it is a Holiday. If you do it on Monday , it is a 1 day.
3 Very Bad Service, Customer Service and website without any instructions by Money2India, Using Express Money Transfer if you do it on Sunday, you will only get money after 6 days as it is a Holiday. If you do it on Monday , it is a 1 day.
3 I have initiated my transfer 2 weeks before and still it is saying converted to INR but the fund is not reaching my recipient account. And all the customer care representatives (phone call/email/chat) keep saying i need to wait for 2 more days. Same 2 days to wait response at any point of time. And there is no clear status and not sure when i will be receiving my money.
3 I have initiated my transfer 2 weeks before and still it is saying converted to INR but the fund is not reaching my recipient account. And all the customer care representatives (phone call/email/chat) keep saying i need to wait for 2 more days. Same 2 days to wait response at any point of time. And there is no clear status and not sure when i will be receiving my money.
3 Very poor website, low standard, doesn't seem secure. They try to make it even worse by asking useless documents. they keep changing the UI for the worse. I had the account added for the last 4-5 years and they suddenly disabled it. Customer care doesn't help due to monopoly may be. I hope they go bankrupt soon. My 10 year old can make a better website. Look for other alternatives, do not use icici.
4 Very poor website, low standard, doesn't seem secure. They try to make it even worse by asking useless documents. they keep changing the UI for the worse. I had the account added for the last 4-5 years and they suddenly disabled it. Customer care doesn't help due to monopoly may be. I hope they go bankrupt soon. My 10 year old can make a better website. Look for other alternatives, do not use icici.
4 Worst experience with icici Money to world service.i initiate money to my brother on 24-01-2020 With the reference number M2WR2088774 in UK .But he is not get any money after 10 days.Now they are asking for providing bank statement of beneficiary. Don't use icici bank service in future.
5 Worst experience with icici Money to world service.i initiate money to my brother on 24-01-2020 With the reference number M2WR2088774 in UK .But he is not get any money after 10 days.Now they are asking for providing bank statement of beneficiary. Don't use icici bank service in future.
5 I initiated on Jan 8th and prompted for Paystub/W2 form, (don't the reason for paystub/w2 form for money transfer). I uploaded W2 then prompted for fund transfer and I did it and went to my bank and wire transfer to their bank on same day Jan 08. I got email on Jan 09 that your upload document invalid and load again your document. I uploaded again pay stub/W2 and also sent email to nriicicbank.### with attached. Also I sent email as complaint to [email protected] with details. There is no verification and just they reply back next day for my complaint (SR659410405), please upload W2/paystub. I got email again Jan 12th, please upload documents. They didn't mention about the earlier document I sent/uploaded. I got email on Jan17th stating that "We have carefully verified your document, however we are unable to find the required information, as it is unclear in the uploaded document. Please upload a clear and scanned Portable Document Format (PDF) copy of your document." I uploaded PDF files only, don't know, what is mean of unclear and they did not sending back that unclear document to us to understand the problem or not attached to the account to view. I uploaded documents again and contacted over phone after 1st level talk, waiting for your documents than I talk to supervisor and he is working on it and get back in 4 Hours. The phone call took 46 minutes. Please note still I don't know, where my funds and not showing in the status and showing as waiting for your funds. Where is the process transparency?
3 I initiated on Jan 8th and prompted for Paystub/W2 form, (don't the reason for paystub/w2 form for money transfer). I uploaded W2 then prompted for fund transfer and I did it and went to my bank and wire transfer to their bank on same day Jan 08. I got email on Jan 09 that your upload document invalid and load again your document. I uploaded again pay stub/W2 and also sent email to nriicicbank.com with attached. Also I sent email as complaint to [email protected] with details. There is no verification and just they reply back next day for my complaint (SR659410405), please upload W2/paystub. I got email again Jan 12th, please upload documents. They didn't mention about the earlier document I sent/uploaded. I got email on Jan17th stating that "We have carefully verified your document, however we are unable to find the required information, as it is unclear in the uploaded document. Please upload a clear and scanned Portable Document Format (PDF) copy of your document." I uploaded PDF files only, don't know, what is mean of unclear and they did not sending back that unclear document to us to understand the problem or not attached to the account to view. I uploaded documents again and contacted over phone after 1st level talk, waiting for your documents than I talk to supervisor and he is working on it and get back in 4 Hours. The phone call took 46 minutes. Please note still I don't know, where my funds and not showing in the status and showing as waiting for your funds. Where is the process transparency?
3 M2X11668741 I have initiated the transfer on Jan 6th and transferred the funds from Bank of America to ICICI New York branch. Funds are debited from my Bank of America on Jan 6th. Since there is no status updates / progress on the Fund Transfer for almost One week I cancelled the Transaction. When I talk to their representatives - One says my money will be refunded back in 2 days Other says I need to contact my local bank What non sense is this?
4 M2X11668741 I have initiated the transfer on Jan 6th and transferred the funds from Bank of America to ICICI New York branch. Funds are debited from my Bank of America on Jan 6th. Since there is no status updates / progress on the Fund Transfer for almost One week I cancelled the Transaction. When I talk to their representatives - One says my money will be refunded back in 2 days Other says I need to contact my local bank What non sense is this?
4 
