USA IND

₹ 75.53

UK IND

₹ 93.52

CAN IND

₹ 53.74

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ICICI Bank Money2India Reviews

Victor King
Posted on April 06, 2020, 12:29 pm

They took all my money from me, this is a con site, do well to check reviews from previous investors before you get enticed by their RIO. I would have known this site was a canard if I had gone through some of the reviews before investing my money. I was so confused on what to do when I couldn’t get back my $25000. I would have suffered a huge loss But thanks to Assetrecoveryrefund @gmail com for helping me to get my money back.

 
ICICI Bank Money2India
Posted on April 07, 2020, 03:21 am
We regret the inconvenience caused to you. Request you to write to nri@icicibank.com with your contact details for us to get in touch with you and resolve your queries.
rupak banerjee
Posted on April 05, 2020, 04:21 am

Horrible service. I am posting for the seconds time in a week. Received no updates from money to India despite their post. Was finally able to reach the call center after multiple tries and they said that the transfer might be delayed because of end of year. But no ETA. Money to India why are you booking transfers when you cannot remit on time??

 
ICICI Bank Money2India
Posted on April 06, 2020, 02:32 am
Dear Rupak,

Currently we are working at reduced capacity as a precautionary measure for COVID-19 outbreak. We regret the delayed response and inconvenience that it may have caused.

We have identified and resolved the issue due to which the processing of your transfer request was delayed. It will completed tomorrow by the end of the day (India time) since today is an INR holiday.

We appreciate your patience and cooperation

Thanks and Regards,
Money2India Team
Arati
Posted on April 03, 2020, 08:32 pm

This offer from Instarem has been extended till April 30th!!!! www. insta rem. com (Plz remove the spaces in between while pasting). Use the referral code BnHz7s while signup and earn $52 Get 850 Instapoints, around $22 by using the referral code BnHz7s. Also, earn $32 by using the coupon NEWYEAR12 in your first transaction and coupon COMPARE30 for the next 2 transactions. Steps for every point:- 75 points for signup 300 points for profile completion 400 points for using BnHz7s as referral code. 10 points for every transaction. (3 transactions to use coupon code, then 2 more transactions to use the available Instapoints). Don't forget to mention your experience with Trustpilot. Note# 1. Per month limit of $3000 only initially, so transfer $1000 in your 1st three transactions to use all the 3 coupons. 2. Only 2 pending transactions possible at any point. 3. Only 400 Instapoints can be utilized in one transaction. 4. Make your 4th transaction within 15 days of creating your account as the profile completion points (300), will expire after that. Hope this info will help everyone in earning and utilizing the points in the best possible way.

 
Worst service experience
Posted on April 03, 2020, 02:19 am

The worst service I have ever seen. Money was deducted from my account 5 days ago and my EU bank has confirmed the transaction and deposit but Money2India did not credit the Money to my Indian account. After repeated emails followup to Money2India I just got a response that they have not received the money yet. How is that possible after so many days? There is no way to contact them for further inquiry (their EU customer care number 00-800-0424-2448 works only with Fixed line but I don't have landline connection to call and calls from Mobile are not accepted on that number). I have sent multiple emails to them post that asking to either revert the transaction back and send the money back to my EU account or Credit that to my Indian account which they were supposed to do. But have not received any response Now not sure what to do next, my money is stuck. I really regret using the Money2India . It was really a bad decision to try transferring money thru them. Their customer service is the worst you can experience. -Ravi Vatsa

 
ICICI Bank Money2India
Posted on April 06, 2020, 02:39 am
Dear Ravi,

Our customer support is working at reduced capacity as a precautionary measure for COVID-19 outbreak. We regret the delayed response and any inconvenience that it may have caused.

We wish to inform that M2I Europe received funds from your remitting bank on 31st March after the cut-off time because of which the transaction could not be processed on the same day. Processing was closed on the subsequent two days (1st and 2nd April) owing to INR currency holidays. The transaction was successfully processed and funds transferred to beneficiary account on 3rd April.

We appreciate your patience and cooperation.

Thanks and Regards,
Money2India (Europe)
Ravi Vatsa
Posted on April 02, 2020, 01:31 am

I had transferred money from Europe to India 4 days ago and Money from my EU account was deducted on the same day but it has not been credited to my Indian account (their SLA was 2-3 days). I tried to call the EU Tool free number 00-800-0424-2448 but constantly got a message that the party you are calling is not accepting calls at this time (I called multiple times between 9:00 11:00 AM Central European Time). I sent emails to nri@icicibank.com and europe@icicibank.com and from both email ids I got a response that "in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail." If I cannot contact them thru calls and emails, how am I supposed to reach out to them ? Can I get an update from Money to India

 
ICICI Bank Money2India
Posted on April 06, 2020, 02:34 am
Dear Ravi,

Our customer support is working at reduced capacity as a precautionary measure for COVID-19 outbreak. We regret the delayed response and any inconvenience that it may have caused.

We wish to inform that M2I Europe received funds from your remitting bank on 31st March after the cut-off time because of which the transaction could not be processed on the same day. Processing was closed on the subsequent two days (1st and 2nd April) owing to INR currency holidays. The transaction was successfully processed and funds transferred to beneficiary account on 3rd April.

We appreciate your patience and cooperation.

Thanks and Regards,
Money2India (Europe)
rupak banerjee
Posted on April 01, 2020, 10:10 am

I have transferred money from australia to india on 23 march through the following transactions - M2N15127655 and M2N15127665 . These have not been credited to my indian bank account. I called money to india yesterday and they said that wait for 1 day and then check online. Today I wrote to money to india and they replied saying that they are not providing responses due t COVID. They suggested to monitor the status online. The status has not changed for the past 1 week when the money is supposed to be transferred in 3 days. Can I get an update from money to india?

 
ICICI Bank Money2India
Posted on April 01, 2020, 11:55 pm
Dear Rupak,

We are sorry about your experience with Money2India, we are focused on providing the best experience possible. We shall check the issue and contact you shortly with a resolution to your query. We will do our best to correct the issue. Please don’t provide any personal or transaction details on this forum as it is an open forum and not under control of the Money2India service.

Thanks and Regards,
Money2India Team
RT
Posted on March 30, 2020, 10:47 pm

Last day to avail the offer while using Instaremit!!!! https://www.instarem.com Get 850 Instapoints, equivalent to around $22 by using the referral code BnHz7s. Also, earn $32 by using the coupon NEWYEAR12 in your first transaction and coupon COMPARE30 for the next 2 transactions. Steps for every point:- 75 points for signup 300 points for profile completion 400 points for using BnHz7s as referral code. 10 points for every transaction. (3 transactions to use coupon code, then 2 more transactions to use the available Instapoints). Don't forget to mention your experience with Trustpilot. Note# 1. Per month limit of $3000 only initially, so transfer $1000 in your 1st three transactions to use all the 3 coupons. 2. Only 2 pending transactions possible at any point. 3. Only 400 Instapoints can be utilized in one transaction. 4. Make your 4th transaction within 15 days of creating your account as the profile completion points (300), will expire after that. Hope this info will help everyone in earning and utilizing the points in the best possible way

 
HIRAL
Posted on March 26, 2020, 07:30 am

WORSE SERVICE EVER! CUSTOMER SERVICE TELLS YOU ONLY LIES! I HAVE BEEN IN CALLING THEM SINCE LAST 10 DAYS AND MY TRANSFER DATED FEB 24TH IS STILL NOT COMPLETE. MARCH 26TH AND STILL PENDING. I WANT TO REPORT THEM HERE IN USA TO STOP ALLOWING TRANSFER. PLEASE LET ME KNOW HOW TO DO THAT!

 
ICICI Bank Money2India
Posted on March 26, 2020, 11:14 pm
Dear Hiral,

We regret the inconvenience caused to you. Basis the details provided by you, your funds have been released and credited to the beneficiary account. Please feel free to write to nri@icicibank.com for further assistance.

Regards,
Money2India team
Harish
Posted on March 23, 2020, 03:13 pm

GUYS PLEASE READ THIS BEFORE TRANSFERRING THE MONEY!!! VERY WORST SERVICE I THINK SOMETHING IS GONG ON WITH ICICI I submitted a transaction in Money2INdia on March 5 2020 (PST), the transaction went through and next day i called the customer service to cancel the transaction and got a Service Request, after 2 days the money got debited from my US bank account and again called the Cusotmer service and process the transaction (since the money was already debited from US account), after 3 days i got a email from customer service saying that the transaction is on HOLD since i requested to cancel the Transaction, then send an email confirmation to process and credit to the beneficiary account in india, and keep on calling the customer service daily to process the transaction and send several emails to customer service and myrm, but NO LUCK. the transaction amount is really a HUGE value and still it is pending. Yesterday the customer service informed me that the money is already credited, but not correct, and again he said he has sent the details to the Technical team to review. Daily i am hearing different story from the Customer service and now its march 23 and still it is PENDING.

 
ICICI Bank Money2India
Posted on March 24, 2020, 04:41 am
Dear Harish,
We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will contact you and we will do our best to correct the issue. Please don't provide any personal or transaction details on this forum as it is an open forum and not under control of Money2India services.
ICICI Bank Money2India
Posted on March 26, 2020, 04:52 am
Dear Harish,

Money2India team has reached out to you and all your issues have been addressed and resolved to your satisfaction. Please feel free to write to us at nri@icicibank.com if you need any further assistance.

Regards, Money2India Team.
sandy
Posted on March 21, 2020, 02:44 am

Worst service ever. Sent the funds when 1 NZD=44.5 and received successful message, but the next day I received email that Transaction failed and the exchange rate become 45.6,I sent funds at 45.6 and next day again received the failed message. finally they sent the funds at 47.3. I lost big amount in overall process. what I understood is they dont lock the money , they wait for the rates to change, if rate increased then they will make it fail, if the exchange rate gone down, then they will send immediately.

 
ICICI Bank Money2India
Posted on March 23, 2020, 03:57 am
Dear Customer, we regret the inconvenience caused to you. Request you to please share the complete Money2World transaction reference number on nri@icicibank.com for us to check and revert to you.
Aasaf Aasaf
Posted on March 17, 2020, 11:01 pm

Money2india customer care number/6294,5765,65/9330,3607,70, //..

 
ICICI Bank Money2India
Posted on March 18, 2020, 06:40 am
If you have any queries/complaints/suggestions please feel free to write to nri@icicibank.com. Please don’t provide any personal or transaction details on this forum as it is an open forum and not under control of the Money2India service. You can also reach us over the phone:

USA : +1
866-424-2448

Canada:
+1866 42424 48


UK: +0 8081 314 151

Australia: +011 800 0424 2448

UAE: +8000 9114 001

Aasaf Aasaf
Posted on March 17, 2020, 10:58 pm

Money2india customer care number/6294,5765,65/9330,3607,70, //

 
Syam
Posted on March 12, 2020, 09:50 am

Absolutely horrible processes. The automated emails, calls are horrible. Provide zero information, inaccurate information and the customer care executives are clueless. The verification team is also totally useless. The communication is horrible. Very surprised that they are still in business. As you can see from the other reviews, they will ask you to send an email to nri@icicibank.com, which is a generic email for all NRI related questions and not just Money2India services. Nothing gets resolved via this email in time. A 1 star rating is too generous. They do not take any feedback and try to improve any processes.

 
ICICI Bank Money2India
Posted on March 13, 2020, 07:56 am
We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Our team has written to you regarding the mentioned transaction on 13th March. We will do our best to correct the issue. Please don’t provide any personal or transaction details on this forum as it is an open forum and not under control of the Money2India service.
Sam
Posted on March 08, 2020, 09:05 pm

Higher transaction fees and lesser exchange rate are not the ways to keep the existing customers. Bye Bye ICICI,

 
ICICI Bank Money2India
Posted on March 09, 2020, 07:02 am
We regret the inconvenience caused to you. Request you to write to nri@icicibank.com with your contact details for us to get in touch with you and resolve your queries.
MISERABLE!
Posted on March 06, 2020, 07:57 am

Horrible Bank! CEO of ICICI , kindly listen to our miserable experiences here. The customer service knows nothing other than speaking in English. I have had my money2india account since 2006, money being withdrawn form the same US bank for 14 + years and now they need to validate the bank acct, their software system does not have the logic to validate a joint bank account, my acct validation failed more than 5 times in the last 10 days. When I call customer service, they ask me to submit my bank statement so that the verification team can verify my account and activate my bank acct. What exactly are you validating from my bank statement ? My name ? Why the hell don't you have your verification team retrieve all the names on the US Bank Account or instead call the bank to validate? Why should we submit our personal bank statements to confirm that Iam the joint account holder? The irony of the situation is you continued to withdraw thousands of dollars from this account since 2006 and suddenly it dawned on you that I might not be the authorized account holder? There is no response to my email that I submitted to them 2 days ago. You are going to loose a customer if you do not solve this problem immediately.

 
ICICI Bank Money2India
Posted on March 11, 2020, 11:07 pm
We regret the inconvenience caused to you. Request you to write to nri@icicibank.com with your contact details for us to get in touch with you and resolve your queries.
HORRIBLE CUSTOMER SERVICE
Posted on February 25, 2020, 03:58 pm

The quality of an organization depends on how they react to problems. My experience with the customer service is the worst I have ever had - I usually don't complain or write bad reviews as mistakes can happen with anyone, but I never thought the experience would be this horrible. Similar to others here, ICICI required account verification all of a sudden when I tried to use it this year. After verifying it through the small deposit mode, I initiated my transfer for $1050 on Feb 4, 2020. And that started my problems - the money was taken out of my US account on Feb 7, and then they requested my US bank statement which I both emailed and then uploaded it to money2india website. I have now spoken to 3 supervisors and created 2 service requests - after all this, NOBODY seems to know what is happening with my money. I wish they had asked me all this verification BEFORE they withdrew the money from my account. Its been 3 weeks and right now, I am tired of wasting so much time and just want my hard earned money back. The initial customer service you interact with in Hyderabad is useless - if they say somebody will call back, nobody ever does. Then, they escalate to their supervisors in Mumbai. The supervisors say they will send a request to the concerned department. If they are not the concerned department and cannot answer questions, why are they handling the customers? Is there any place we can lodge a complaint with the US agencies to stop ICICI from operating money transfer until they clean up their mess?

 
ICICI Bank Money2India
Posted on February 27, 2020, 06:36 am
We are sorry about your experience with Money2India, we are focused on providing the best experience possible. Someone from our team will reach you shortly and we will do our best to correct the issue. Please don’t provide any personal or transaction details on this forum as it is an open forum and not under control of the Money2India service.
ICICI Bank Money2India
Posted on March 02, 2020, 09:01 pm
Dear Customer, We believe that all your issues have been addressed and resolved to your satisfaction. Please feel free to write to us at nri@icicibank.com if you need any further assistance. Regards, Money2India Team.
Worst Experience
Posted on February 07, 2020, 07:42 am

Regarding My transaction being pending for more than 2 weeks, now no one is sharing the proper response. 1. Phone call getting disconnected saying high volume & callback after some time 2. Email no response to the query 3. Chat - Creating new service request every time and saying 2 days to complete WHERE IS MY MONEY? WHEN WILL MY TRANSACTION COMPLETE?

 
Vijay Nalabolu
Posted on February 07, 2020, 06:53 am

Very Bad Service, Customer Service and website without any instructions by Money2India, Using Express Money Transfer if you do it on Sunday, you will only get money after 6 days as it is a Holiday. If you do it on Monday , it is a 1 day.

 
Worst Experience
Posted on February 06, 2020, 11:04 am

I have initiated my transfer 2 weeks before and still it is saying converted to INR but the fund is not reaching my recipient account. And all the customer care representatives (phone call/email/chat) keep saying i need to wait for 2 more days. Same 2 days to wait response at any point of time. And there is no clear status and not sure when i will be receiving my money.

 
ICICISucks
Posted on February 03, 2020, 11:55 pm

Very poor website, low standard, doesn't seem secure. They try to make it even worse by asking useless documents. they keep changing the UI for the worse. I had the account added for the last 4-5 years and they suddenly disabled it. Customer care doesn't help due to monopoly may be. I hope they go bankrupt soon. My 10 year old can make a better website. Look for other alternatives, do not use icici.

 
Mandeep Singh
Posted on February 03, 2020, 06:17 am

Worst experience with icici Money to world service.i initiate money to my brother on 24-01-2020 With the reference number M2WR2088774 in UK .But he is not get any money after 10 days.Now they are asking for providing bank statement of beneficiary. Don't use icici bank service in future.

 
ICICI Bank Money2India
Posted on February 06, 2020, 11:01 pm
Apologies for the inconvenience caused. The transaction has been processed successfully from our end, the SWIFT copy can be generated from the Money2World website itself. You can check with the beneficiary bank once and in case you still have any queries please write to us on nri@icicibank.com.
N yarlagadda
Posted on January 17, 2020, 08:03 am

I initiated on Jan 8th and prompted for Paystub/W2 form, (don't the reason for paystub/w2 form for money transfer). I uploaded W2 then prompted for fund transfer and I did it and went to my bank and wire transfer to their bank on same day Jan 08. I got email on Jan 09 that your upload document invalid and load again your document. I uploaded again pay stub/W2 and also sent email to nriicicbank.com with attached. Also I sent email as complaint to nri@icicibank.com with details. There is no verification and just they reply back next day for my complaint (SR659410405), please upload W2/paystub. I got email again Jan 12th, please upload documents. They didn't mention about the earlier document I sent/uploaded. I got email on Jan17th stating that "We have carefully verified your document, however we are unable to find the required information, as it is unclear in the uploaded document. Please upload a clear and scanned Portable Document Format (PDF) copy of your document." I uploaded PDF files only, don't know, what is mean of unclear and they did not sending back that unclear document to us to understand the problem or not attached to the account to view. I uploaded documents again and contacted over phone after 1st level talk, waiting for your documents than I talk to supervisor and he is working on it and get back in 4 Hours. The phone call took 46 minutes. Please note still I don't know, where my funds and not showing in the status and showing as waiting for your funds. Where is the process transparency?

 
Worst Service!!!!
Posted on January 15, 2020, 12:15 pm

M2X11668741 I have initiated the transfer on Jan 6th and transferred the funds from Bank of America to ICICI New York branch. Funds are debited from my Bank of America on Jan 6th. Since there is no status updates / progress on the Fund Transfer for almost One week I cancelled the Transaction. When I talk to their representatives - One says my money will be refunded back in 2 days Other says I need to contact my local bank What non sense is this?

 
Jay
Posted on January 14, 2020, 07:32 am

They claim to be India largest private sector bank but their operations and IT systems are a joke. I cringe everytime I have to use their website or call their customer service by phone. I used to use money2india for probably 8-10 years (starting in 2007) and remitted a lot of money spread across 30-40 different remittance transactions till three years ago when I stopped remittance due to personal emergency. Now when I tried to login again to this account for a remittance I am told my account was deactivated since I didnt use it for more than an year (which is fine) but I also lost all my account transaction history of past 10 years of all my remittances. Which banking company in the world will ever behave so irresponsible that they delete all history for an account just coz you didnt use it for an year ??? First they said I never had an account with them and then said I did but it is inactive. There is no tracking or no sense of reponsibility at M2I. They do not understand customer service at all. God forbid if you have any issues with them they you are doomed and you will be talking to people on phone who only know to say "We are extremely sorry for the inconvenience. We can open a Service Request for you and have our backend team respond"... All remittance companies have instant resolution or the people on phone can attend your queries and provide resolutions for the most part promptly. But why does this "India's # 1 PRivate bank" with its enormity and large scale keep their operations real time instead of getting everything to "SERVICE REQUEST" model. I am big time peeved coz I lost my remittance history. Not worth dealing with this company if they do not know how to handle historic customer data..

 
Jayesh Shah
Posted on January 11, 2020, 07:40 pm

Sorry due to typo I gave Money2India 5 stars in my review below. These guys are not even worth 1 star. They are bunch of cheaters.

 
Jayesh Shah
Posted on January 11, 2020, 07:17 pm

Please do not use Money2India money transfer service. I tried to transfer USD 40 on 2nd January and as of 11 January money has not reached the recipient. They sent me service request SR658304867 asking my bank statement, proof of debit etc and I submitted all items as requested but still money has not reached recipient. Many customer service managers told me on phone they will check and call me back but no one has called me back. I was told by one manager to go to my bank and raise R07 request to recall funds. This is all lies and untrue statements . Now they are also saying that money will be auto credited into my account after 60 days. I am not sure if I will ever see my money back !!! For such a small amount I cannot understand what are the issues and how will it help ICICI bank in using my money. From the blog posts it seems they are sitting on everyone's money and not transmitting. I am very disappointed and will cancel my NRE and NRO account with ICICI bank. I just cannot trust these guys. PLEASE DO NOT USE THIS SERVICE. Hopefully someone from Money2India will read this and reply on this review.

 
Ajay Chandra
Posted on January 03, 2020, 10:05 am

Thanks to Narender who resolved wire and payment issue. After waiting for 10 days money2india has deposited RS 16K less than what was promised. I completed power transfer same day. Exchange conversion rate went up since day i started this transaction. CSR has no clue. I have reported this to headservicequality@icicibank.com and nri@icicibank.com. its been over 2 days I have not received any response.

 
Ajay Chandra
Posted on December 30, 2019, 09:06 am

I have been using Money2India for last one year since it’s easy to transfer to ICICI account in Bangalore. My last initiated transfer of US $20000 from US wells Fargo to my ICICI account in Bangalore on 20th December 2019. Since this is power transfer I had to wire money to local ICICI bank account in bank of new York. Amount was debited from my wells Fargo Bank Account on 20th December 2019. I have been calling CICI bank CSR and Manager many times. As of today there is no update in money2inida account. I have asked to trace the wire with local bank and they have confirmed that money is credited to ICICI bank account. Many calls to CSR will give me same answer. I have uploaded w2 many times and even escalated to manager. I got an email this morning again to upload the w2 again on their website. I have explained situation 20 times. so frustrating. I see similar kind of issues with other members. ICICI bank needs to hire qualified people and train them properly. They have 1 * rating and still don’t care. I have never seen company this big provide unprofessional service and still in business. SR655842607 -

 
Suresh Dewani
Posted on December 28, 2019, 09:24 pm

I used Money2India based on my friend's recommendation who has an ICICI account. a) I initiated the transfer of US $4010 (from US to my Brother's AXIS Bank Account in Mumbai) on 13th December 2019. b) Amount was debited from my US Bank Account on 16th December 2019. c) I called ICICI bank CSR and they mentioned that ICICI bank has received the funds on 19th December 2019. d) However as end of 28th December 2019, my brother has not received the funds/money. f) CSR has absolutely No Clue at all !!! g) What's going on? very frustrating?? and absolutely No Response??? you call CSR and they give SR saying that someone research on backend and will give the detail/response within 24 hours (my last SR656588404). h) I am going to report and lodge a complaint US Business Bureau in my State as well NY State. i) Never seen such a worst and unprofessional service based on their promise from a organization like ICICI !!!!!

 
Suresh Dewani
Posted on December 28, 2019, 08:52 pm

I used Money2India based on my friend's recommendation who has an ICICI account. a) I initiated the transfer of US $4010 (from US to my Brother's AXIS Bank Account in Mumbai) on 13th December 2019. b) Amount was debited from my US Bank Account on 16th December 2019. c) I called ICICI bank CSR and they mentioned that ICICI bank has received the funds on 19th December 2019. d) However as end of 28th December 2019, my brother has not received the fund/money. f) CSR has absolutely No Clue at all !!! g) What's going on?? and absolutely No Response??? you call CSR and they give SR saying that someone research and give the detail/response within 24 hours (my last SR656588404). h) I am going to report and lodge a complaint US Business Bureau in my State as well NY State. i) Never seen such a worst service based on their promise from a professional ICICI organization !!!!!

 
Sanmoy Ray
Posted on December 27, 2019, 03:21 am

I did not read the reviews beforehand and joined the league of sufferers. Wish I googled it. I found ICICI bank services to be decent so used Money2World service without doing much research. This is the worst remittance company. They use some intermediate bank and they also charges some percentage on and above the bank fees you are paying for translation. Money2World does not include this hidden charge anywhere. When I felt cheated and emailed to the customer care, they simply said "You can escalate the issue" as if this is their standard mode of business. As usual, no one replied to the escalation mail. These guys are big time cheaters. Please stay away.

 
Venkata Leela Manoranjan Balanagu
Posted on December 27, 2019, 02:20 am

This is the worst Remittance Company I have come across. The more worst is Money2India Europe entity. They are unequipped and untrained for customer service with no Idea on what a European Remittance is. The site is very fraudulent with a lot of invalid and incorrect references. Best suggestion avoid Remittance with this service at any costs. And if you did by mistake don't be expected if their support system says that you might have made a transaction to a fishing site. That's how dumb and stupid their support system is!!! Absolutely jocking and mockery of Financial Services.

 
Ramesha
Posted on December 26, 2019, 09:45 am

I wish rating would have started from 0 to 5, i am giving 1 star because its the lowest, 1 start also not deserved. very bad customer service and age old mobile app/moneyindia.com website. they take 5 days to transfer. i moved to Xoom.com, Xoom will transfer within a mins.

 
Lkar
Posted on December 26, 2019, 12:20 am

Worst service and even worst technical support. Tried once and I will never go with this crap again. 10 days, still money isn't delivered.

 
Vipin Tomer
Posted on December 18, 2019, 06:04 am

On the edge of 2020 ICICI still showing so unprofessional way to track the transaction is too weired. wish I could give any lower rating unfortunately 1 star is the least. Though in India ICICI serve far better , I was quite happy with them. I am struggling to just get my first transfer through and all they said send a mail and we reply back on it. The customer service is rude and bad. They do NOT even put an effort to show sympathy about the situation the customer is going through. they keep saying after 2 days that fund has not transffered in UK account till 18th Dec. Where I made the transfer on 16th and sent the evidence to ICICI for transaction from UK bank. I have initiated fund in fixed rate transfer but they sent it on their own rate. Even I asked them if fund is not reflecting in your account till value date then please cancel it. and finally they sent money on 18th without any update on on going discussion. They reply on mail after 2 days and obiously in 2 days that value date has expired and then transfer money on their lowest rate. I am looking for consumer forum in UK here also will hundreds of my contact here in Swindon UK who are thinking to try ICICI because of so called good exchnage rate which you will never get. Thanks VIpin

 
Ramakrishna
Posted on December 06, 2019, 09:16 am

The quality service provided by ICICI is poor and if can give zero stars will be happy to start with. The CSR have no clue on how to find out the correct info but in order to convince a customer they say your funds will be remitted in 24 hrs. I did a transfer 2 weeks ago and took the money from my bank but still holding at their end with a status of Money Received the funds have not been sent to beneficiary. Now a new Sr CSR rep says the funds cannot remitted and had to be recalled by my bank. The Sr CSR rep says this info was sent to me few days ago but there is no communication and in between when I called also I was told that the funds will be sent to beneficiary in 24 hrs. They beter fix the process and CSR teams when called all I hear is on the other side loud talks with lots of noise. I don't recommend their service will be looking out for another transfer system.

 
Amir Zaidi
Posted on November 27, 2019, 05:49 pm

I will not recommend anyone to use this service anymore. Their service is going worst. I have transferred the AUD on the same date I initiated the transaction on money2india website but even after 5 working days they are still saying they have not received the AUD. This is the third time I have this problem with icici money2india service, when they are saying they have not received my money to initiate the transaction. Last two times they returned my money(AUD) after 3-4 weeks and they didn't even bothered to acknowledge why their system was showing "funds awaited" even when they received the funds.They did not completed those two transfers. Either there is a bug in their IT system which they are not investigating or they are purposely holding our foreign currency for weeks. All the three times, I have confirmed from my Australian bank that they have transferred the AUD to their account on the same day. Now I have lost trust in this bank.

 
Santy
Posted on November 18, 2019, 03:26 am

Do not use ICICI Money2India services. To be honest this is group of scammers and currupt bank. My story: I have intitiaed transfer instruction on fixed ruppee transfer and received different amount. They have made profit of my money. Better to use any other honest bank/agent.

 
Sundar Guru
Posted on November 14, 2019, 09:38 am

I am long time ICICI/Money2India customer, recently I sent money to my sister for some urgent need from USA to INDIA. Transfer initiated on 7th Nov early morning, debited from my bank on 12th November, money still not reached till 14th Nov. Not sure why it takes so many days. I used paypal before (xoom), it always credit within hours or atleast within 24 hours. I will never ever use money2india in future

 
Venky
Posted on November 13, 2019, 12:39 am

I have used Money2India for about 10 transactions from UK to India. While they are reliable and offer good exchange rates, it takes atleast 5-6 working days for the money to get transferred. Their own ETA says it will take a week. Not for people who are looking to transfer money urgently.

 
Sivaram
Posted on November 11, 2019, 07:19 pm

I did a Money2India Transfer from US to India and the transfer was supposed to happen in 1 hour but it is more than 24 hours and the transfer has not taken place, when enquired with customer service they inform that it would take another 24 hours. Useless Bank and hopeless Service. I wish we have to come out of the clutches of this Bank and boycott them for any services. They are fit to be closed. This is not the first time it is happening. Whenever we sent more than $1000 this happens. They make money on the Forex market with this currency. I wish they lose in exchange and the bank is closed.

 
ragha
Posted on October 31, 2019, 05:19 am

Money2India service is very bad. they transferred less money almost 10,000 INR to recipient than what it was shown my receipt at the time initiating the transfer. I did power transfer, initiated wire transfer from my local bank to Money2India account in Bank of New York. When I chatted with customer service online, I was told that correct amount received. I have sent an email to nri@icicibank.com, I got response saying that, we inform you that the transaction has been processed in Regular mode due to which the rate is applied as per the rate at the time of conversion of funds. I was never informed about this until I contact them. Please don't use this service. I never use this service. I will use remitly/xoom going forward.

 
S Reddy
Posted on October 28, 2019, 09:17 pm

I have done a power transfer on October 17th, till now they have not deposited into my daughters account (M2X11666986). They are bunch of jokers, every time I call them it will be deposited by end of the day. I would give them Zero points. I am certainly going to sue them for sure.

 
ICICI Bank Money2India
Posted on November 05, 2019, 04:26 am
Dear Mr. Reddy,

Transaction M2X11666986 requires you to visit your local bank branch and fund the transaction. The details of the domestic wire transfer were emailed to you when this transaction was initiated and also available in the transaction receipt.

In case you have already funded the transaction, kindly share debit statement of your local bank with us by sending an email to nri@icicibank.com.

-Team Money2India
Manmohan Nayak
Posted on October 25, 2019, 04:08 am

I am trying to register, but password instruction it wont accept. Are you guys sure, you want more Customers to be on boarded? This is my Password format (not real password). $Abcdef1234 and I try with @Abcdef123 i just wont accept. As per password instruction it should accept $ and @. Regards Manmohan Nayak

 
Anand
Posted on October 23, 2019, 03:24 am

Transferred money through money2india service to axis bank. The recipient never received the money and the status was changed to money disbursed. I kept calling everyday and one supervisor told me that money is with ICICI and the axis was rejecting the transfer. Funny th8ng I had transferred money to the same account before. This is a terrible service and I recommend not to use it. It’s been 3 weeks and neither recipient not I have gotten the money back.

 
ICICI Bank Money2India
Posted on October 25, 2019, 12:36 am
Dear Anand,

Tracking no. M2A11556447 was initiated on Oct 07, 2019 & processed on Oct 11, 2019 as per TAT. However, it is an IMPS transaction and IMPS failed with reason "Transaction not allowed as Beneficiary bank is not enable for Foreign Inward Remittance".

Due to long weekend (Oct 14 was US holiday) we have initiated NEFT for this transaction on Oct 15, 2019 with UTR M2A11556447-1510

Requesting you to check with beneficiary for credit of INR 100,000.00 into her Axis Bank a/c with narration “M2A11556447-1510” of Oct 15, 2019.

-Team Money2India
JT
Posted on October 02, 2019, 06:00 pm

Scam.. Use Xoom, they are a fraud.

 
ICICI Bank Money2India
Posted on October 02, 2019, 11:26 pm
Dear JT,

We regret the inconvenience caused. Kindly let us know your correct M2A tracking number so that we can check and get back to you with proper resolution.

-Team Money2India
Jocelyn Gaw
Posted on October 02, 2019, 05:57 pm

If I can give 0 stars I would. Remit money 9/3, got numerous call validating me and recipient. 9/11 I asked about it and was told 9/12 money will get to India. It is now 10/2 and money is still not transferred and my account was debited 9/9. Customer service just tells me he will forward to supervisor and ended chat without me replying. The person I talked to was G Abhilash and the person that told me was Jayanth. I think it is common practice for them to end chat if they can't give answer.

 
ICICI Bank Money2India
Posted on October 02, 2019, 11:25 pm
Dear Jocelyn,

We regret the inconvenience caused. Kindly let us know your correct M2A tracking number so that we can check and get back to you with proper resolution.

-Team Money2India
milind
Posted on August 26, 2019, 11:25 am

This was my first transfer woth ICICI/Money2India group. It was the worst transaction i have ever done. The customer service reps as well as supervisors are ignorant fools, who have no idea about their processes. They all parrot the same words. This is my last transaction with them. If you are a US customer I would advise you not to do business with is combo at all. BTW ICICI bank reps are also useless.

 
ICICI Bank Money2India
Posted on October 01, 2019, 08:54 am
Dear Milind,

We regret the inconvenience caused. Kindly let us know your exact concern by writing to us at nri@icicibank.com. We will address your concerns. We hope you continue to transfer using Money2India.

-Team Money2India
Murali
Posted on August 23, 2019, 09:09 am

ZERO stars for this fraudsters. I did a power transfer using ICICI's money2india on Aug 21 and the money was credited to my NRE account in India on Aug 23, but they credited 25,500 INR less than what I was expecting. The customer care chat service people are useless and try to close the chat very soon by saying "there is no activity and the chat will be closed" and they immediately close the chat. They don't even give enough time to type our issues, not even 1 minute. STUPID PEOPLE. They try to give all sorts of BULLSHIT reasons rather than solving the issue. THEY DON'T DEPOSIT WHAT THEY SAY IN THEIR RECEIPT AND WEBSITE. BIG CHEATERS. I am currently disputing this.

 
Usha
Posted on August 23, 2019, 07:19 am

i have transferred the amount more than couple of weeks ago and till now they haven't transferred. when i talk to customer service they only one answer we have raised a request and looking into it. I have been give 3 resolutions dates and still they haven't deposited the amount. customer service is worst so is their service. if there is an option of zero stars I would have given them. someone has written bluffing people which is so correct, they have taken the funds from my overseas account and doesn't have an answer when I ask about that. cheating people.

 
ICICI Bank Money2India
Posted on October 01, 2019, 09:01 am
Dear Usha,

We regret the inconvenience caused. Kindly let us know your M2A track number by writing to us at nri@icicibank.com. We will address your concerns. We hope you continue to transfer using Money2India.

-Team Money2India

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