Remitly

I have used remitly for a year now. The service getting worse. It happens to to me over 7 times now with the worst experiences in my life. I send money to Vietnam through vietcombank and remitly helped me to do that. However I request to complete my transaction after 5 days of holding my money n not send it to my family. They first asked to submit my bank statements then paystuff within 90 days. I submitted the most recently to them then they ask me to send them another paystuff after 48 hours of waiting I called n ask for the update. Man, no one no remitly agents would know how to help! So I asked what happened to my money? They said that their partner hold on to it n have not yet processing it. I then told them it reached over 48 hours after I provide all documents they needed. All I received was “sorry, there is nothing we can do, it’s up to our partner”. I was like “ what?”, “when your partner has all what they required after 48 hours they don’t even do anything?”. Of course remitly agent couldn’t answer that simple questions. I don’t know what remitly can do for their customer when it comes to this! Remitly has no idea how to act or help to make sure their customers right is protected. Customer should have the right to check on, to know what happened to their money, to know what remitly do to keep their promises, and if you want to send money in urgent, remitly doesn’t worth to use! My advise, you should remove remitly app from your phone then call them and say bye!

1

The WORST CUSTOMER SERVICE ever. I've been using it for a year using it for many transactions. But recently when I had an issue (I chose Express service, supposed to be Within 4 hours as on their advertising, but turned out 5 days as the Economy service), I tried to called few times to find the answer, they Kept Putting me on Hold for more than 15mins, and when I tried to reach out to them, they just Ignored me so that I would hang up the phone myself. Had to keep calling back

0

I never got a such worst experience with any other online money transfer.I used express mode to send money formedical emergency.Fund did not reach ontime as per expected delivery date/time and the medical emergency became serious issue due to thier delay. DO NOT TRSUT THEM AND TAKE A RISK OF YOUR BE LOVED ONES if you are sending for any medical emergency purpose.

1

I transferred a big amount through Remitly from UK to India. Remitly confirmed that the funds have been delivered to my bank account in India so transaction has been completed. When I checked my India bank statement after almost a month, I couldn’t find the transaction and money. When I contacted Remitly customer service, the lady on customer service was very rude. She said the money has been sent to the account. When I told her that the money hasn’t been received in my India bank account and requested to identify where the money has gone, she refused to discuss any further details and said money has been sent and nothing can be done. When I contacted the bank in India they confirmed that the funds where sent back due to some error in the transaction. They also provided me a report of this returned transaction. Remitly accepted that the funds were returned when I supplied this report to them. Remitly held my money for almost around a month without my acknowledgement until I identified that the money hasn’t been transferred. Their app as well as the customer service person repeated confirmed that the funds had been delivered when that wasn’t the case. I required to chase up continuously with Remitly to get my money back and had a very stressful time. I will never use their service ever again.

1

Not a good service..and customer service sucks. A big NO.

1

I have been a Remitly customer for almost 3 years and have made 120 transfers to the Philippines. I had a brief issue about 2 years ago where they asked for bank statements. At the time I was disturbed by their untimely request for financial information. Yesterday my account was blocked after I transferred 44,500 PHP. The recipient is expecting the funds in the next couple of days and Remitly blocked the payment after issuing me with a payment receipt (which I had already forwarded onto the recipient). I tried to contact Remitly Sydney almost 20 times today and their phone service was not working. I managed to get another number online and had a faulty recorded message. To solve my issue the only choice was to use the Remitly chat option. I had several chat sessions and chatted with 5 Remitly representatives for at least 6 to 7 hours. They representatives were: Ela, Pradeepkumar, Princess, Geron, and Marinela. They kept on asking me the same questions... I uploaded many bank bank statements from different accounts. They didn't understand that MasterCard and Visa direct debit card numbers are different from the actual bank accounts they are linked to. Ohhh, man they tried my patience. My second last chat session was with Geron and it lasted for more than 1 hour. He claimed he had no knowledge of my previous sessions so I had to repeat my issue all over again for the fourth time. Two Remitly representatives I chatted with admitted the Sydney office had phone issues but not Geron. Geron kept on telling me my phone was ringing and I wasn't answering it. They behaved like suspicious investigators who had valid reasons for denying me my transfer to the Philippines and kept asking for more and more financial information. Don't rely on Remitly, they will gaslight you, frustrate your transactions, embarrass you and degrade your good name (with those who are expecting timely money transfers) WHEN YOU LEAST EXPECT IT. I will be making enquiries to see if I can make a formal complaint to the Banking Industry Ombudsman's Office and do my best never to use Remitly again. DO NOT TRUST REMITLY TO DELIVER. Tip for consumers: Their internal account security processes have false triggers which inappropriately cancel transactions in transit and lock your account. Then you have to spend days with their customer service staff (who are on the wrong pay grade to help) who cannot resolve the issues that the Remitly internal processes and systems cause. Products used: 120 Money transfers from AUD Australian dollars to PHP Philippine pesos. Mostly cash pickups and some direct transfers to bank accounts.

1

Amazing rate, easy transfers. Use my referral link to sign up and receive bonus credits. Hurry up! <external link removed>

1

Don't use them. They take your money and never return it.

5

I sent a money transfer to Tanzania to Violeth Lothern who had received money previously so their info was already in the system. When they went to collect the cash their ID spelling of their name was in their tribal spelling and slightly different from the name on file. They were refused the money. That was on June 27, 2020 and I have spoken to 5 different agents who all declare this will be solved in 48 hours. I have never had a Case File to refer to and each time I start over with the entire story. I recently had a different friend visit the Bank Manager at the CRDB bank in Arusha, Tanzania and was told the funds were transferred back to Remitly. I really question why this does not get handled correctly, I am a regular user and have continued to send money to various people without any further issues, including to the intended recipient Violeth Lother as she had to pay wages for a Project I am managing.My transfer History still lists this tranaction asDeliveredwhichIhadconfirmeditwasnot!

4

I put on the trust at the begggining but now has turn the scam services, worst customer services with no help or clear answers to what you follow up with. I made transfer of $2500 CAD on August 15th unfortunately was failed to go through, I made cancellation and was expecting my refunds within 2 to 3 business days, as of today September 15th I have not received anything. I first email customer services and told me should received with 7 business days, then I waited until August 26th which should be the 7business days checking my account no refund, I called my bank to see if there was any pending funds from world remit and there was none and could see any deposited credited from them. I have been back and forth with emails and calling and they keep tell me finace department will send me anything as of today and I call them once I give my case number

2