USA 
IND 
PHL 
CAN 
HIGHLIGHTS
Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $5 billion in annualized volume from its customers in the United States, United Kingdom, Canada, and Australia to loved ones throughout the world. The company’s proprietary global transfer network includes its easy-to-use mobile app, which makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank’s International Finance Corporation (IFC), Naspers’ PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. Hundreds of thousands of NRIs trust Remitly to send money home to India.
What's Good About Remitly Money Transfer
 | Competitive exchange rates |
| | No fees on transfers of $1,000 or more |
| | NEW! Send up to $30,000 in a single transfer |
| | Safe & Secure: licensed in all 50 U.S. states |
| | Track your transfer: automatic updates for you and your recipient via text message |
| | 24/7 customer support & 100% money-back guarantee |
| | Thousands of 5-star reviews on Trustpilot.com |
| | Referral bonus |
FEATURES (Currently showing rates for USA to IND change )
- Credit Card/Debit Card
- ACH Transfer
EDITORIAL REVIEW
Remitly, Inc. is an established online international remittance service that allows immigrants in the U.S., Canada, and the United Kingdom to send money home faster and cheaper. The Seattle-based startup is dedicated to making transferring money to developing countries less of a challenge.
The Seattle-based startup is dedicated to making transferring money abroad fast, simple, and inexpensive. CEO Matt Oppenheimer explained, “We’re empowering customers by giving them more options for sending money.” Customers sending money to India can choose from Economy or Express transfer options. With Remitly Economy, the transfer time takes 3-5 business days, and users get a higher foreign exchange rate. Remitly Express offers instant transfers to any bank account in India with the option of paying with a debit or credit card instead of a bank account.
Remitly promises its users amazing rates, low fees, on-time delivery, and excellent customer service. Named one of Seattle’s 10 most promising startups by GeekWire, Remitly offers users both online and mobile platforms, giving them access to features such as real-time exchange rates and fingerprint authentication. Even better, Remitly always has a great promotion for first-time users.
USER REVIEWS
I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
0 Transfer was initiated on Sep 4 2020 and verification was completed on the same day. I spoke to customer care on Sept 4 and was updated that the receiver would receive the amount on Sept 11-2020 - 11:30 AM EST Sept 11-2020 12:20 PM EST: called customer care as the receiver has not received the amount - Response from customer care-it will be credited to receiver in next 10 mins at 12:30 PM EST. Sept-11-2020 - 12:40 PM EST - called customer care as receiver yet to receive the amount - Response from customer care , Transfer is on HOLD due to pending verification . I was like !!!!! The representative mentioned would transfer the call to the concerned department for resolution->Call transferred, New representative says call is to be transferred to the Agent who is handling my transfer -> I said OK->Call put on hold for 40 mins not connected to any one :) I disconnected to dial again. Sept-11-2020 - 1:00 PM EST WESTERN UNION CUSTOMER-SERVICE_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION HELPLINE-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION SUPPORT_NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION REVIEWS-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION COMPLAINTS-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION HELP-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION SUPPORT-_+1-8-4-4-5-8=4'O'6'O'6__-CUSTOMER-SUPPORT-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION CUSTOMER-CARE-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION HEADQUARTERS PHONE NUMBER=_+1-8-4-4-5-8=4'O'6'O'6__ called customer care as receiver yet to receive the amount - Response from customer care , You haven't mentioned Receiver Account number (JOKE OF THE MILLENNIUM!!!) . I was like !!!!!, the representative mentioned would transfer the call to the concerned agent for resolution->Call transferred in progress on hold for 40 mins not connected to any one :) I will be cancelling the transfer and would also ensure i delete my account with western union . I hope this experience doesn't ev
0 Transfer was initiated on Sep 4 2020 and verification was completed on the same day. I spoke to customer care on Sept 4 and was updated that the receiver would receive the amount on Sept 11-2020 - 11:30 AM EST Sept 11-2020 12:20 PM EST: called customer care as the receiver has not received the amount - Response from customer care-it will be credited to receiver in next 10 mins at 12:30 PM EST. Sept-11-2020 - 12:40 PM EST - called customer care as receiver yet to receive the amount - Response from customer care , Transfer is on HOLD due to pending verification . I was like !!!!! The representative mentioned would transfer the call to the concerned department for resolution->Call transferred, New representative says call is to be transferred to the Agent who is handling my transfer -> I said OK->Call put on hold for 40 mins not connected to any one :) I disconnected to dial again. Sept-11-2020 - 1:00 PM EST WESTERN UNION CUSTOMER-SERVICE_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION HELPLINE-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION SUPPORT_NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION REVIEWS-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION COMPLAINTS-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION CUSTOMER-SERVICE-PHONE-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION HELP-NUMBER-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION SUPPORT-_+1-8-4-4-5-8=4'O'6'O'6__-CUSTOMER-SUPPORT-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION CUSTOMER-CARE-_+1-8-4-4-5-8=4'O'6'O'6__ WESTERN UNION HEADQUARTERS PHONE NUMBER=_+1-8-4-4-5-8=4'O'6'O'6__ called customer care as receiver yet to receive the amount - Response from customer care , You haven't mentioned Receiver Account number (JOKE OF THE MILLENNIUM!!!) . I was like !!!!!, the representative mentioned would transfer the call to the concerned agent for resolution->Call transferred in progress on hold for 40 mins not connected to any one :) I will be cancelling the transfer and would also ensure i delete my account with western union . I hope this experience doesn't ev
0 Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__
1 Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__ Customer_support_+1-8-4-4-4-2=OOO67__
1 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
1 I am writing these words to help the community being aware and avoid the lost I had during this nightmare. I am giving here my personal experience story with this company (Remitly). Story started when I wanted to transfer funds to my suppliers in China and Morocco. I have done my research about new cost-effective solutions for transferring money quickly with an optimum exchange rate. After a Benchmark between many of them, Remitly cutches me by its good exchange rate spread and low transaction fee. The first transaction was done smoothly to a supplier in china which get his money same day on his Alipay account. My second transfer was made to a Moroccan supplier into his Moroccan bank (Attijari Wafabank). Transfer was made on the 5th of August 2020, Funds was supposed to be received by my supplier on the 12 August. Today is 24th and no funds was received. The supplier is someone who I have relationship with for decades, I know him very well. The amount is not to high (1400$) but still it is money. The problem is that the company have a ridiculous policy in the case funds are not received. They asked me to ask the supplier (receiver) to provide his bank statement which is ridiculous. No company will accept that. Bank statement has confidential information and even me I will refuse to provide it to my customers to prove that funds are received. So, I keep trying to explain that and the only cold answer from the customer service was sorry we can do nothing. For my supplier to track the transfer his bank asked the transaction swift code (which is a conventional way to track transaction for banks). Guess what, Remitly don’t have it even if they withdraw the funds from my Wells fargo bank and transfer it to an international bank. They keep giving me some Transaction ID which can’t be accepted by my supplier’s bank. I asked them to contact the Moroccan bank and ask for a prove that funds has been deposited into my supplier account so I can show it to him: they say no. I asked them to forward the email they told me they received from the receiver bank confirming that funds has been deposit: answer is NO. Any request I made answer was NO. They said sorry we can’t help. Basta your money is lost, and we can’t do nothing. It is a frustrating situation when you are powerless and all you have is chatting or call center in Asia answering like a machine repeating each time same words with no compassion neither human understanding of the situation. Bottom line: this is a company that want to make profit based on transaction fees and exchange rate spread with no customer service to provide neither guarantee that your fund will reach destination. Till today have no clue what to do !!!
1 Remitly promised to deliver the amount till a certain day which included the verification. However, they took more than promised time to verify the details and after verification extended the delivery date to two more days than the promised date. We are stuck now and recipient will be penalized of delayed payment
0 Remitly promised to deliver the amount till a certain day which included the verification. However, they took more than promised time to verify the details and after verification extended the delivery date to two more days than the promised date. We are stuck now and recipient will be penalized of delayed payment
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