Remitly

Scammers, thieves, liars and cheaters!!! Please stop using this service immediately. We are struggling with a transaction which was supposed to be completed 5 days earlier and it is a big amount, just to give you a heads up that they are transferring small amount instantly but amount which are bigger than 500 CAD dollars are going to be a nightmare for all customers, go and read customer reviews, almost every single person is crying and struggling to get their money back from them and some individuals are even struggling to get their money back from them for the past 1 year. They have no Supervisor/Managers available to talk to us and the moment you ask for a Supervisor/Manager their CS will drop your call. When you call them they say their wait time is less than 5 min but it will take you anywhere from 15-25 min by the time they connect you with CS. I have phoned them more than 20 times and spend hrs and hrs with them and spoken with multiple reps(located in India, Philippines and South America) and they have no clue whatsoever about our transaction as to where our money is sitting at. All i have been hearing that it will take 24 hrs, 6 hrs, 2 business days and finally one rep told me 10 business days to investigate our transaction. PLEASE DO NOT WASTE YOUR MONEY AND DO NOT USE THEIR SERVICE. SIMPLY SPREAD THE WORD TO YOUR FRIENDS AND FAMILIES TO STAY AWAY FROM REMITLY.

8

You can be a Remitly customer and send thousands of dollars and then go through a verification process which you provide all the information and they say everything‘s fine you’re good for a whole year and then two months later they stop your transactions and want you to be verified all over again. You send them bank statements and government IDs and then they finally call you and ask stupid questions like what Like what is your direct deposit. You tell them it’s money you’re paid from work they keep asking stupid questions and then when they hang up they cancel your transaction lock your account and send you an email there was suspicious activity when there was no suspicious activity it was for verification again and again and again. You cannot talk to them on the phone. They cannot understand anything. They just repeat the same things over and over. There’s no such thing as being a good reliable customer you are not treated as a good customer. You are treated like you just showed up and they are suspicious of you

3

I wish I could give it 0 stars. This is a lousy app; money has never been received. Please don't use it—waste of time and money.

1

Terrible Used them for over a year then all of a sudden I was locked out. They just decided something looked suspicious, not even the decency to ask me about it just closed the account with no dialogue and no warning . Wasnt even told it was closed until I tried to send and found out I couldent log in . Totally in considerate money grabbing service. Also one of themost expensive to use. My advice avoid them !!!

0

I tried sending money using Remitly for the second time and they put it on hold. The had all my documents verified when I made my first transaction. But then they asked me for my residency proof and I provided my bank statement after which they blocked my account stating that they suspect something suspicious. I tried calling to the costumer service and I waited for 1h 13 minutes with the Virtual assistant but the call was never connected. When I tried chatting they said that they can't help me, they can't provide any reason for blocking my profile and asked me to use some other transfer service. There are many options available and I don't mind using any other services - but I think it's a scam to get your personal details first and then they use that to do something illegal after blocking you from using their service anymore.

2

I have used remitly for a year now. The service getting worse. It happens to to me over 7 times now with the worst experiences in my life. I send money to Vietnam through vietcombank and remitly helped me to do that. However I request to complete my transaction after 5 days of holding my money n not send it to my family. They first asked to submit my bank statements then paystuff within 90 days. I submitted the most recently to them then they ask me to send them another paystuff after 48 hours of waiting I called n ask for the update. Man, no one no remitly agents would know how to help! So I asked what happened to my money? They said that their partner hold on to it n have not yet processing it. I then told them it reached over 48 hours after I provide all documents they needed. All I received was “sorry, there is nothing we can do, it’s up to our partner”. I was like “ what?”, “when your partner has all what they required after 48 hours they don’t even do anything?”. Of course remitly agent couldn’t answer that simple questions. I don’t know what remitly can do for their customer when it comes to this! Remitly has no idea how to act or help to make sure their customers right is protected. Customer should have the right to check on, to know what happened to their money, to know what remitly do to keep their promises, and if you want to send money in urgent, remitly doesn’t worth to use! My advise, you should remove remitly app from your phone then call them and say bye!

9

The WORST CUSTOMER SERVICE ever. I've been using it for a year using it for many transactions. But recently when I had an issue (I chose Express service, supposed to be Within 4 hours as on their advertising, but turned out 5 days as the Economy service), I tried to called few times to find the answer, they Kept Putting me on Hold for more than 15mins, and when I tried to reach out to them, they just Ignored me so that I would hang up the phone myself. Had to keep calling back

6

I never got a such worst experience with any other online money transfer.I used express mode to send money formedical emergency.Fund did not reach ontime as per expected delivery date/time and the medical emergency became serious issue due to thier delay. DO NOT TRSUT THEM AND TAKE A RISK OF YOUR BE LOVED ONES if you are sending for any medical emergency purpose.

7

I transferred a big amount through Remitly from UK to India. Remitly confirmed that the funds have been delivered to my bank account in India so transaction has been completed. When I checked my India bank statement after almost a month, I couldn’t find the transaction and money. When I contacted Remitly customer service, the lady on customer service was very rude. She said the money has been sent to the account. When I told her that the money hasn’t been received in my India bank account and requested to identify where the money has gone, she refused to discuss any further details and said money has been sent and nothing can be done. When I contacted the bank in India they confirmed that the funds where sent back due to some error in the transaction. They also provided me a report of this returned transaction. Remitly accepted that the funds were returned when I supplied this report to them. Remitly held my money for almost around a month without my acknowledgement until I identified that the money hasn’t been transferred. Their app as well as the customer service person repeated confirmed that the funds had been delivered when that wasn’t the case. I required to chase up continuously with Remitly to get my money back and had a very stressful time. I will never use their service ever again.

8

Not a good service..and customer service sucks. A big NO.

4