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Placid Express Reviews

Posted on October 28, 2023 02:01 pm

I am a Bangladeshi, and I tried to send money with Placid Express. It's the worst platform to use to send money. Customer service is horrible. DO NO USE THEM

Posted on August 10, 2023 09:51 am

Do not do business with them, as they come up with document requirements at their whim and hold the money with them and do not reimbursement at the right time. I had sent the money and they need the receivers passport details to remit them money,andaskedmetocancel thetransactionon thelastday.

Posted on July 20, 2023 03:07 pm

Worst ever experience. I never suggest anyone again. They took forever to transfer the funds. Fucking Indian company with no morals. I wasted lot of time in it.

Posted on July 19, 2023 03:29 pm

I have been using placid for quite sometime at least over 2years without any issues. Amount is credited to destination with in stipulated period.

Atiqur Rahman
Posted on June 14, 2023 12:59 pm

Placid Express a fake organization so please don't send money with them i request. Their customer service worst even don't know how to talk with customer. I called several times just to help me no helped me then i asked to to connect me a supervisor or manager they didn't connect me. Their organization lead may don't know about their service their owner,supervisor or manager should take care about is if they see my review. I'm a legal resident of United States i wanted to send money to my families but without any reason they cancel my transactions again n again i reach customer service regarding this they said they send this matter to their right department i called so many days waited couple of months still no one help me or gave a correct solution yet.After waited several months i'm giving review just to help people that to to be fraud with you guys. This organization should be banned. Fake people Fake Organization.

Hitesh Gediya
Posted on June 07, 2023 08:39 pm

Their Service and support is poor. I initiated transaction and they asked to verify my Debit card and charged temporary 0.5 cents. They called me for further verification and I replie back on the call. After few days I learned that they cancel my transaction without notifying me and there is no communication at all about transaction cancellation. Also, They have not credited back temporary charges they put on my debit card. I opened ticket for this issue and no response to that as well. This is scam company.

Posted on June 03, 2023 06:17 pm

As others have stated they are collecting people’s financial and confidential personal information, possibly for fraudulent or identification theft. They are stating reasons for needing additional information that are not outlined in their terms and conditions. We provided too much personal information, based on their continued additional requests that they did not express upfront. We did so wanting the higher exchange rates that after receiving our personal data they did not provide. We will now need to call our bank fraud department and have our debit cards canceled.

Posted on April 26, 2023 11:28 am

The company is running some kind of a scam. I would give 0 stars. They call you after you verify details via plaid and request additional information. One day they will ask for employment information and they want to verify my employer. When I asked why this is needed, there is no explanation - no other money transfer company has ever asked my company information or my company email for verification. I asked repeatedly I can provide ID if needed, why is this being asked? There was no explanation and they kept saying nothing else is needed and this is all they will ask. Then next day they are calling and giving me my husband's name and asking who he is. again, I asked why they need to care about my personal information as it is not relevant to the transaction and they seem to think they are allowed to ask any personal information if there is another account. Then finally, they again kept calling requesting for my ID. Again, I had volunteered to provide it at the beginning but they still wanted other information instead.. Now they want my ID. Everything looks shady and mismanaged with this company. I will delete my account and my husband's as soon as my last transaction is complete. Never using this suspicious business!!

Jon snow
Posted on April 13, 2023 07:31 am

Placid is SCAM! They have deducted 9500 dollars from my account and not doing anything. I have created this account just to write a review to caution you guys. This is a scam. I have been calling them to get my money back but no luck.

Posted on March 23, 2023 10:25 am

Very bad service, Please don't use send money on this website. After 5 days they cancel my transfer. Very very sad. Need to close this website in USA.

Posted on February 14, 2023 10:50 am

Very bad Service. Very bad customer care. This is the second time they are cancelling my money transfer. First reason they said I transferred the money from outside US. Second time did it from US and final day of getting the money in my India account they simply cancelled it. Customer service is telling compliance team did it and he don't know anything about it and raise a ticket about this transaction. Why should we have to go for all these hassles. Go for other service providers than using it you will get the money at least on that promised day than simply cheating people like this showing very good transaction rates.

Posted on February 10, 2023 11:23 am

I was using last 1 year and all transactions completed in mentioned time window. Very good service

Posted on August 30, 2021 11:57 am

I would not even give single star for service. They do verification of documents every time you transfer.its been 4days and still not pulledmoney

Muninder Boga
Posted on July 29, 2021 07:11 am


Posted on July 14, 2021 11:10 am

Its been over 2 weeks and still they havent transferred my money back to India. I am calling them every day several times and it is literally waste of time. Their call center is in Bangladesh and they cant speak properly nor understand what you are speaking. They will say that they will call you back in 1 hour but that will never happen. Its just waste of time dealing with these bunch of idiots. Even if the rate of transfer is lesser in some other companies, its better to choose those in place of this morons. Very poor service. Stay away.

Posted on July 10, 2021 12:04 pm

To me, it worked very well and got the best transfer rate!

Posted on July 09, 2021 09:47 am

Ridiculous and very poor service. They will give you a good rate but the transaction will be held forever and they havent transferred even after 1 week of waiting.

Posted on May 14, 2021 12:28 pm

I used a few services, so far this has been the worst experience. I have summited a transfer more than a week ago and it is still not completed and I can't get a straight answer from them about what is the hold up. It takes forever for them to pick up the phone. They promised to call you back and never will

Posted on April 15, 2021 06:20 am

First of all Indicative rate here is not the same as actual placid website. It is slowest among all and I had to call multiple times for releasing funds and still not been processed. and call center was not helpful at all.

Posted on April 11, 2021 07:26 pm

Great service and one of the best for international money transfers. Offers great exchange rates, fast processing times and efficient verification. All my transfers went smoothly and got credited even before the due dates, used multiple times. Highly recommended!

Posted on March 26, 2021 08:04 am

Worst money transfer service. Collected all my personal details SSN, DL, Paystub and bank statement and still asking for more docs. Don't trust them by looking at their rate.

Posted on March 09, 2021 09:10 am

Piece of sh*t . Quality of your customer service is horrible

Cyrille Gbedo
Posted on February 22, 2021 06:02 am

Piece of sh*t Being a good company is all about the quality of your customers service. Yours is so horrible

Mohammad Emdad Hossain
Posted on February 15, 2021 05:35 pm

I have a bad customer experience with placid express. First of all they hold your transaction without any cause. Cash pick up supposed to remit within 2 days and further back verification it shouldn’t be take not more then 3 days but it took almost 6 days to remit the fund. I wish I didn’t choose this service for my urgent fund. So got my experience, will never use this service anymore.

Posted on February 11, 2021 09:46 am

Worst service. They created a mess just for transferring $1K . Took all my details and even after showing all required docs, they did not do the money transfer. I think that's how they are collecting ppls info. I am happy they I got to know about them before transferring big amount.

Posted on December 12, 2020 04:32 pm

Placid is the worst site I have even seen in 10 years. Be aware from this. Worst customer service with 0 knowledge to help customers.

Ananth Majumdar
Posted on October 22, 2020 03:43 am

As everyone said, the website is not great. And causes multiple problems. In India new state Telangana was formed 5 years back, but it is still not in the states list. Some IFSC codes are not available and we have to call the customer service to add them. And the UX is not great, I accidentally added an extra 0 in the recipient bank account and there is not way to correct and save it on the website or delete that recipient. Each time I transfer I have to remember that there is a mistake and correct it. Since I transferred after a long time, I forgot and the transaction failed. But one redeeming thing is that their support is really 24x7. Whenever I called them they picked up the phone and helped me. So make sure you don't make any mistakes while sending but it would be a lot better if the website UX improves.Thx for being responsive on phone but improve your website to make it easy for both the users and yourself.

tsuusi t
Posted on September 23, 2020 03:21 am

Posted on August 19, 2020 02:44 pm

Never ever try to use Placid in case of an emergency . The money will never reach the destination . Service is worst, Irrespective of providing all the documents, They keep on asking documents just to delay the service. compare remit Please remove placid rates from your list. Even if placid provide double the rate. Please don't use

Ajay Goenka
Posted on August 12, 2020 02:21 am

Don't Transfer your Money !! I haven't received my money in India and now I am telling them to cancel my transaction and return my money on my account. they haven't done yet It's almost more the 10 working days

Posted on July 31, 2020 09:38 am

They never return the micro transaction $1 which they use to confirm the card, so they say transaction fee is $1 but it's $2.

Trinath Katta
Posted on June 18, 2020 03:19 pm

Very slow Service. Mine took 10 days to transfer. Whats the point of taking better rate ?? Poor customer service. Not sure why it takes so long for them to remit the Money. Submiited my SSN, DL, Utility Bill, my paystub. Now an idiot calls me from Unknown numbers asking my work email for verification purposes. Crapy Service!!

Posted on June 15, 2020 09:27 am

The transfer rate is better compared to others. The only problem I found was the delivery time. I had started a transfer on 8th of June Monday and the delivery date was 12th of June. The delivery happened on 15th June.

Posted on June 12, 2020 12:45 pm

Been using it from past 4yrs .. Best exchange rate .. very good customer support team.. fortunately never encountered any issue till date..

Raman Khatri
Posted on June 06, 2020 03:49 pm

Very slow service...very slow to respond to email queries. I had to finally cancel the transaction. The deadline to transfer the money was June 5 and they had not even taken the money out of my bank till June6 so they surely would have missed the timeline. The questions they ask for security clearance are more than what one needs to get into the FBI HQ. Most are non sensical and can easily be judged if someone really wanted to cheat. Lastly they tried to access my credit report without my permission. Got blocked because I keep it locked for such cases. Overall a terrible experience.

Posted on May 28, 2020 06:53 am

This is the shiitiest website that use can use to transfer money . They keep your money for more than 10 days. even if the website says that the funds are deposited , it is not. I have called the customer support a million times and it had been a disaster. They are not Reliable . Your money will be stuck somewhere for days and i am not even sure if you will get it back at this point. My money is with them for days now . They do not follow the due date .Poor management . DO NOT USE THIS WEBSITE

Posted on May 26, 2020 10:08 am

This website is the WORST website for money transfer. They give a due date for the transfer but the transfer takes literally days before it reaches your destination bank. The customer service is shitty . they have a bunch of people from india who do not know how to communicate or solve the issue. the money is taken out of your account and is just with them for days before they actually release it. if you want to cancel the transaction, it takes more than 10 days to get your money back. this whole website is so flawed. DO NOT USE THIS .

Muninder Boga
Posted on May 12, 2020 06:52 am

STAY AWAY!! Worst customer support. INR was not credited to recipient bank. No response on email. After contacting 5 times on call, finally after 12 days I got my $$$ back. I am going to deactivate my placid account. No thanks for your great service. Good Bye.

Muninder Boga
Posted on May 04, 2020 03:29 pm

Come here if you like to buy frustration. Poor customer support. No response on email.Spend hours on call support, still you will not get proper service. Just keep calling for transaction status, if you are lucky you will get money in time.

Vishal Saxena
Posted on April 24, 2020 02:30 pm

My transaction was delayed and was not processed from the past 8 days. And I have not received any communication about my transaction being delayed, Bad experience. When called their customer support o 7th day, they said it will be processed on today(7th day) and I needed to call again on 8th day. Poor communication during the transfer of the money.

Karthik M
Posted on April 07, 2020 10:25 am

The worst remittance services of all the companies. I initiated a transfer on March 25th and uploaded the documents by March 30th. They sent account verification transaction and the account got verified as well by April 6th (They messed up at their end and sent the micro deposit not until April 4th). Four days later, after numerous emails and calls, they came back and asked for my pay stub, this is after they have already debited my account on April 5th. When I told them I am unemployed they kept repeating for my pay stub. Completely no knowledge of how funds transfer works and what are the "essential documentation" needed for KYC. Pay stub is definitely not one. I even sent them a copy of my bank statement that showed tens of thousands of dollars in the balance. Finally, I had to cancel the transfer. I will not see my money back in my US account for another 2 to 3 days. Not only they failed in their funds transfer but they also will be sitting on my money for a week. Classic example of fraud. I plan to report them to the NY state financial fraud department as well as to the BBB.

Posted on March 25, 2020 09:25 am

Not professional and inefficient. Took my documents thrice and then without reason denied increase in limit. Then for no reason blocked my account!

Kamila Abdullah
Posted on March 19, 2020 04:02 am

have been using placid for few years now. It’s been disgusting that they won’t do the transfer As per the promised date . They perfectly debit from source bank but never do the transfer on time even though they take 5 days for each transfer. The transactions doesn’t complete for whatever reason every time before follow up. Even after years they are not gaining trust. Please go ahead with Ria services, they are doing within an hour from the second time.

Vignesh Chandramouli
Posted on March 17, 2020 11:10 am

I received a response from the team and they seemed to have fixed the issue. Thank you for the response team.!

Vignesh Chandramouli
Posted on March 17, 2020 07:01 am

have been using placid for few years now. It’s really disappointing to know that they don’t respond to your queries when the transfer doesn’t complete for whatever reason. My transfer was supposed to be delivered in 60 minutes. It’s been 4 days and I have no idea what happened to my money. It’s in the disbursed stage forever. And like others have pointed out the folks answering customer service number is a joke. They don’t have a clue what they are talking about if you even understand what they are saying to begin with.

Vignesh Chandramouli
Posted on March 17, 2020 06:55 am

I have been using placid for few years now. It’s really disappointing to know that they don’t respond to your queries when the transfer doesn’t complete for whatever reason. My transfer was supposed to be delivered in 60 minutes. It’s been 4 days and I have no idea what happened to my money. It’s in the disbursed stage forever. And like others have pointed out the folks answering customer service number is a joke. They don’t have a clue what they are talking about if you even understand what they are saying to begin with.

Posted on March 06, 2020 11:40 am

Hello, I cancelled my transaction on same day of request on 03 March’20 and before they deduct money, transaction was canceled and status shows cancelled. I received email stating that money will be credited on 12th Mar, I don’t understand why they are taking 9 days? More over I emailed to customer service till now they didn’t reply. This is unacceptable.

Sankar K
Posted on February 25, 2020 12:24 pm

This is what Placid asks for AFTER taking money out of US a/c even though they already have Drivers License (which they asked during couple of transfers which I did 2018). I cancelled the transaction now these guys keep the money with them for I don't know how many days. If they need additional documents they should tell us prior before even the transaction begins. They cooly with draw funds and keep it with them and come up with lame stories. NEVER EVER SEND MONEY THROUGH PLACID

Posted on January 03, 2020 02:41 am

This is what Placid asks for AFTER taking money out of US a/c even though they already have Drivers License (which they asked during first transfer). Why do you guys even take the money out and keep it with you (and cancel transaction and refund after 15 days after many reminders) when your "so called" compliance dept is not complying with your service offering ? What is most ridiculous is 3) below (Selfie :) ) - really even after collecting DL (which already has a photo) :) :) And "pay Stub" !! You should inform customer upfront before initiating transaction (within your specified limits) - if your so called Compliance Dept. needs additional doc and should not take out/hold money until you are ready to provide the service ! -- 1) An image of your Drivers License/State ID or Passport. 2) A recent paystub that shows your employer name and YTD salary 3) A photo of your self (selfie) while holding your Identification Document

Posted on December 17, 2019 05:49 pm

Cannot increase to Level 3 after too much hassle, frustration and waste of time.. 1. Followed the following process when I am on Level 2: - Stay in level 2 for at least 60 days - Completed 6 transfers between these 60 days - After wait period and completed 6 transactions, a. Asked to provide additional documentations - Done b. Received mail verification code and verification with Placid - Done At the end, still they keep me in Level 2. When I called, they are telling me that right now I don't need level 3 as I haven't used Level 2 sending limit - What the heck is this ? am I dumb or they ? Why should I transfer when I don't have to do ? At this point, they have to increase my level from 2 to 3 as I completed all the steps told previously to me, but all they are doing is again telling some ridiculous never ending rules. Even If I do the transaction as they are telling me now, I'm 1000% sure that they will come up with something else later. I seriously doubt how will the management grow / survive by keeping such dumb policies and people without proper training. Final verdict: Go for services like Remitly who are much professionals and help customer to transfer higher amounts without hassle. STAY AWAY WITH PLACID FOR HIGHER TRANSFERS. Email Conversation: 1. Me: Sep 18, 2019, 2:00 PM to Placid Hello Team, Thanks for approving the level 2 request and Please let me know the how should I get Level 3 access ? 2. Placid Express Support on Sep 18, 2019, 9:19 PM to me Thanks for writing to us. You must be in Level 2 for at least 60 days and have 6 completed transfers between these 60 days. Then you can apply for level 3. 3. Me: Nov 13, 2019, 5:48 PM to Placid Hello, I am checking again if I satisfy all the requirement to apply for LEVEL 3 (I'm currently on Level 2). Please provide the information to increase level 3. 4. Placid Express Support Nov 14, 2019, 11:00 PM to me In order for us to increase your sending limit to level 3, please send us your: 1. Earning statement. 2. Last three months Bank statement. Also we would like for you to answer the following questions to process your limit increase: 1. What is your occupation and where are you currently employed? Also mention the company address with Zip code and office contact no. 2. Will you be sending funds on behalf of others? 3. What is the purpose of your remittance? 4. How Much amount you want to send? a. Per Month? b. Every Six Months? c. In a year? Once we get reply from you, we will get back within 24-72 hours. (Business hour) 5. Me: Nov 26, 2019, 12:14 PM to Placid Hello, This is regarding Level increase from 2 to Level 3. On Nov 18th, I have sent the requested documents (email forwarded below ) Also, I have received mail from Placid to my residence address and the verification code is : xxxxx Also, from placid mobile app, I have UPLOADED ALL THE REQUIRED DOCS 6. Placid Express Support Nov 26, 2019, 3:31 PM to me Our review analysis team is reviewing your document. If everything is fine then they will increase your level up to level 3. Thanks for your patient sir. 7. Me: Nov 28, 2019, 10:03 AM to Placid Hello , May I know if the level increase is approved ? If not yet, is there any timeline should I wait for the decision ?

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