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Xoom Money Transfer: Review & Comprehensive Guide

Updated on September 11, 2023 04:25 am

Sending money across borders has become an integral part of our lives. Whether you're supporting loved ones abroad or conducting international business, finding a trustworthy money transfer service has become more important than ever.

Luckily, sending money internationally has never been easier, thanks to the numerous online money transfer services available today. Xoom, a PayPal service, is one such platform that has gained popularity for its convenience and reliability.

Whether you're helping family members abroad, conducting business with global partners, or simply exploring a convenient way to move money, Xoom offers an accessible and efficient solution. This comprehensive review and guide will delve into the features, benefits, and step-by-step instructions to help you harness the full potential of Xoom for your cross-border financial needs. Discover how this user-friendly platform can make international money transfers easier than ever before, and decide whether Xoom is the right choice for you.

What is Xoom Money Transfer? 

Xoom is an international money transfer service that is a part of the PayPal family. It was founded in 2001 and has since become a trusted platform for sending money to over 130 countries around the world. With Xoom, you can send money securely and conveniently to family, friends, or business partners, even if they don't have a Xoom account. 

It is designed to facilitate international money transfers, allowing individuals to send money to recipients in various countries around the world. Xoom offers a convenient and digital alternative to traditional methods of sending money internationally, such as wire transfers through banks or money transfer services.

The service provides various payout options, including bank deposits, cash pickups, and mobile top-ups, depending on the destination country. Recipients can choose the method that suits their preferences and needs. Furthermore, Xoom supports a range of payment methods, including bank accounts, credit/debit cards, and PayPal balances, giving users flexibility in funding their transfers.

Xoom supports transfers to over 130 countries, making it possible to send money to friends, family, or businesses in a wide range of destinations.

Countries supported by Xoom include: 

  • Australia
  • Bangladesh
  • Brazil
  • Canada
  • India
  • Philippines
  • Mexico
  • Chile
  • China
  • Egypt
  • El Salvador
  • France 
  • Italy 
  • Greece 
  • Germany 
  • Japan
  • Malaysia
  • Morocco
  • Nepal
  • New Zealand
  • Pakistan
  • Puerto Rico
  • Ireland 
  • Netherlands 
  • Portugal 
  • Norway 
  • Poland 
  • Romania 
  • Slovakia 
  • Spain 
  • SXoomden 
  • Singapore
  • South Africa
  • Sri Lanka
  • Ukraine
  • United Kingdom 
  • United States*
  • Vietnam
  • And more. . . 

*Senders in American Samoa may only send to US-based Recipients.

How Much Does Xoom Money Transfer Cost? 

Figuring out the fee breakdown of Xoom’s money transfer might seem a little tricky at first because there is no confirmed fee amount that is common across transactions. Luckily, before your transfer process even starts, Xoom displays fees transparently, ensuring users are aware of the total cost upfront. Fees are calculated based on factors such as the transfer amount, destination, and payment method. 

If you want to get an estimate of what your transfer fees will look like, navigate to the “Send Money To” dropdown on the Xoom home page. This is their money transfer calculation tool. You will now select the country you would like to transfer money to. 

Then, you will be taken to a page where you can indicate the exact amount of money you plan to transfer to the country of your choice. This is where you will find all the details having to do with your transfer. Xoom will display information such as your fee breakdown, your exchange rate, the variety of cash pickup partners that your recipient can receive their transfer with, how long the transfer will take, how to transfer money with Xoom, and more. 


Regardless, to get the most accurate and up-to-date information on the fees for your specific transfer, you should visit the Xoom website or use the Xoom money transfer app. When initiating a transfer, the platform will provide you with a clear breakdown of the fees applicable to your transaction before you confirm it, allowing you to review and decide whether to proceed with the transfer based on the total cost.

How Much Money Can I Send Using Xoom Money Transfer? 

Xoom offers three distinct tiers for sending money, which are determined by your location, the method of delivery to your recipient, and the limitations set by our payment partners.

Should you opt to send an amount that surpasses your current sending tier, Xoom will prompt you with inquiries during the transaction process through secure online forms. In the event that additional information is required, rest assured that Xoom will promptly contact you via email, providing you with detailed instructions.

Below, you'll find a table illustrating the sending thresholds corresponding to your country of residence and the potential requirements for increasing your limit. If you are using a currency that differs from the one specified for your region, the limit will be adjusted accordingly, based on the exchange rate in effect at that time. 

Residents of the United States

[From the Xoom Help Center] 

Residents of Canada

[From the Xoom Help Center]

Residents of Europe Economic Area (EEA) Members Where the Xoom Service is Available and the United Kingdom* 


To get an accurate estimate of how much money you can transfer with Xoom in countries not listed above, use the money transfer calculation tool at the home page.

How Long Does Xoom Take to Transfer Money?

The time it takes for Xoom to transfer money can vary depending on several factors, including the destination country, the payout method chosen, the time of day, and the payment method used. 

Still, depending on the chosen delivery option, some Xoom transfers can be completed within minutes, providing a speedy solution for urgent financial needs. If not completed within minutes, Xoom aims to have most transfers completed within 1-3 business days. 

To get the most accurate information regarding the expected transfer time for your specific transaction, you can check the money transfer calculator tool on Xoom website or contact Xoom customer support.

Is Xoom Safe? 

Xoom money transfer, like other reputable online financial services, places a strong emphasis on security and employs various measures to help ensure the safety of your transactions. Xoom is regulated and licensed in multiple countries, which adds a layer of security to your transactions. They also employ encryption and authentication methods to protect your financial information.

Xoom is subject to financial regulations and compliances in various countries and regions where it operates. It adheres to strict anti-money laundering (AML) and know your customer (KYC) regulations, which help in preventing fraudulent activities and ensuring the security of transactions.

Xoom employs advanced encryption technologies to protect the personal and financial information of its users. Data transmitted on the platform is encrypted, making it challenging for unauthorized parties to access or intercept sensitive data.

Putting the power in your hands, users can track the progress of their money transfers, providing transparency and reassurance throughout the process.

Remember that no online service is entirely immune to risks, but Xoom takes significant measures to safeguard the security and integrity of its money transfer platform. If you have specific concerns about the safety of your Xoom transactions, you can reach out to Xoom's customer support for further information and assistance.

How to Send Money With Xoom? 

Now for the biggest question you must have: how does Xoom work?

Sending money with Xoom is a straightforward process. Xoom boasts a user-friendly interface, making it easy for both beginners and experienced users to navigate. The registration process is straightforward, and the intuitive design ensures a hassle-free experience.

If you don't already have one, visit the Xoom website (or use the Xoom mobile app) and sign up for an account. You'll need to provide personal information and complete the verification process.

Once you have an account created, follow these detailed steps to set up your first remittance transaction.

  1. Start a New Transaction. After logging in, you'll be presented with the option to start a new transaction. Click on "Send Money" or a similar button to initiate a new transfer.
  2. Choose the Recipient and Destination. Enter the recipient's details, including their name, contact information, and the destination country where the recipient will receive the money.
  3. Specify the Amount and Currency. Enter the amount you wish to send and select the currency you want the recipient to receive. Xoom will display the exchange rate and the approximate amount the recipient will get.
  4. Select the Delivery Method. Choose the delivery method for the recipient. Xoom offers options such as bank deposit, cash pickup, and mobile top-up, depending on the destination country.
  5. Choose the Payment Method. Select your preferred payment method to fund the transfer. Xoom supports various payment options, including bank accounts, credit/debit cards, and PayPal balances.
  6. Review and Confirm. Review all the details of your transaction, including the recipient's information, transfer amount, fees, and payment method. Make sure everything is accurate before proceeding.
  7. Complete the Transaction. Once you're satisfied with the transaction details, confirm the transfer by clicking the "Send Money" or similar button. Xoom will provide you with a transaction confirmation and a tracking number.
  8. Track Your Transfer. You can track the status of your transfer through your Xoom account. Xoom will also send you email notifications with updates on the progress of your transaction.

That's it! Your money transfer with Xoom is complete. Keep in mind that, for some transfers, Xoom offers various delivery options, and the speed of the transfer may vary depending on the destination and payout method chosen. Xoom provides estimated delivery times for each transfer during the transaction process, allowing you to plan accordingly.

How to Contact Xoom? 

Xoom offers many different options for getting support in many different languages. 

You can browse the thorough FAQs page or visit the Help Center to see what questions and answers are available to you without having to contact the customer support team. 

If you don't find the information you need in the FAQs or if you have a specific issue that requires assistance, you can contact Xoom's customer support by clicking on a "Contact Us" or "Submit a Request" link or button within the Help Center.

You also have the option of reaching out to the customer service team through the Xoom contact number: (877) 815-1531 (toll free)

The number is available to call in English, Spanish and Filipino. The call center is open from 9:00 AM to 9:00 PM Eastern on Monday–Sunday.

If you are not calling from the United States, don’t worry, Xoom offers phone help for many other countries in Europe and the United Kingdom: 

Pros of Xoom Money Transfer

Based on our research of customer reviews and comparison to other remittance providers, the pros of the Xoom money transfer service are:

  • Wide Global Reach: Xoom supports transfers to over 130 countries, making it accessible for sending money to a broad range of destinations.
  • Speed and Convenience: Xoom offers fast transfer options, with some transfers completing within minutes, providing a convenient solution for urgent financial needs.
  • Transparent Fee Structure: The platform displays fees clearly during the transfer process, ensuring users know the total cost upfront.
  • Multiple Payment Methods: Xoom supports various payment methods, including bank transfers, credit/debit cards, and PayPal balances, offering flexibility to users.
  • Amazing Money Calculator Tool. As mentioned above, Xoom has a thorough transfer calculation tool which allows users to get a detailed view of what their transfer will look like before they commit to the process. 

Cons of Xoom Money Transfer Service

Based on our research of customer reviews and comparison to other remittance providers, the cons of the Xoom service are:

  • Fees Can Add Up: While Xoom's fees are transparent, they can add up, especially for larger transfer amounts or specific payout methods. It's essential to consider the total cost of the transfer.
  • Verification and Limits: Xoom may require additional verification for some transactions, which can add time to the transfer process. Users are also subject to sending limits based on their location, which may affect larger transfers.
  • Occasional Delays: While Xoom's service is generally efficient, some users have reported occasional delays in transfer processing or customer support response times.

Xoom Money Transfer Service: Best Feature

Xoom's standout feature undoubtedly lies in its exceptionally thorough and transparent money transfer calculation tool, readily available on the homepage. With just a few clicks, users can select their destination country and specify the transfer amount, unveiling a wealth of essential details regarding their transaction. 

This tool acts as a comprehensive guide, showcasing critical information such as a detailed fee breakdown, the current exchange rate, an array of cash pickup partners available to the recipient, estimated transfer duration, and step-by-step instructions on how to initiate the money transfer with Xoom. Moreover, as users scroll down, they are greeted with a trove of insightful tips and additional information, making the process not only transparent but also immensely user-friendly. 

While other competitors offer similar tools, it's a rarity to encounter one as comprehensive and genuinely helpful as Xoom's.

Xoom Money Transfer Service Alternatives

If you’re looking for an alternative to Xoom’s remittance service, here are some top remittance providers we recommend that offers low fees, excellent exchange rates, and are easy to use: 

Xoom Reviews

Need more assurance about Xoom? Is Xoom legit? Let’s see what users of Xoom have to say. Sourced from multiple platforms, customer reviews of Xoom are: 

I just transferred money to my bank account in Spain which I do several times a year for travel purposes. Great service.” - John G on TrustPilot 

Xoom did what my bank and two other cash apps couldn't, and in the nick of time before i was gonna be forced back out on the streets. Much love, Xoom.” - Matt on CompareRemit

Just sent money using this service second time. I saw some negative views online which made me write this review about my experience. I loved this service. It's fast with very low service fee and hassle free. The first page gives you all information about the conversion rate and how much the receiver will get. I was charged the right amount and the receiver got the right amount too. I am very happy with Xoom, Highly recommended.” - Parveen on ConsumerAffairs

Xoom’s negative reviews pertain to issues with when the money was taken out of the user’s account, delays in the transfer, and customer service response times. 

To see even more trusted reviews from users of Xoom, check out CompareRemit’s review page

Do We Recommend Xoom Money Transfer?

Xoom Money Transfer is a reliable and efficient solution for international money transfers. With its user-friendly platform, broad global reach, competitive rates, and diverse payment options, Xoom offers convenience and peace of mind to individuals and businesses alike. Whether you need to support family members abroad or conduct cross-border transactions for your business, Xoom stands out as a swift and reliable choice in the world of online money transfers.

We invite you to compare remittance providers using CompareRemit’s comparison tool today to find the best rates, lowest fees, and fastest turnaround times for your specific destination and transfer amount.

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There may be fees for card replacements, balance inquiries, inactivity fees, or other reasons. The Consumer Financial Protection Bureau issued a rule in April 2019 that paycard issuers must disclose all the fees to cardholders.Employees must be informed of the potential fees. The paycard issuer is required to give you disclosures on such fees before you sign up for a paycard or a payroll card.Also, paycards are regulated by state laws, so you might have to check for additional details depending on your state. Some states are making efforts to reduce fees that affect employees.As you can see, paycards fees mostly affect employees. In the case of direct deposits, employers are the ones who have to pay fees for setting up the payroll distribution system and a transaction fee for each time they transfer wages into an employee's account. The payroll software may also charge a fee for their service.Can Employers Save Money When Using Paycards?Since paycards are reloadable cards, employers can have the banks reload the paycards with their employees' wages for the pay period, avoiding the costs and hassle of issuing paper checks, mailing them, or re-issuing lost checks. The savings may not be a substantial amount but they can add up gradually.Can Employers Choose between Direct Deposit and Paycards?While there is no mandate that employers can only offer either direct deposit or paycards to their employees for their wages, it is safe to check with your state's law on payroll distribution.One-third of states allow employers to require employees to have bank accounts for direct deposit. In such a case, paycards may not be needed. Also, there is no law preventing employees with bank accounts to opt for paycards as their payment option.Though generally, employees tend to prefer direct deposit because of its efficiency and the least costly method of payment, as a business owner or an employer, it is better to give options instead of imposing only one method.Ask your employees about their preferred method of payment and what benefits (convenience, low fees, etc.) serve them the best.In fact, Federal law requires employers to offer alternative payment methods like paper checks or direct deposits.Should Employer Provide Pay Stub?Pay stub provides details of the employees' pay for each pay period. Employers are not required by federal law to give employees their pay stubs. However, many states have laws that require some form of written pay statement.Even if your state doesn't need you to provide pay stubs, you are still required by the Fair Labour Standards Act to keep track of your employees' working hours.For employees, a pay stub gives a record of their wages, deductions, contributions, and other information. It is also proof of income or employment, which is often needed when applying for a loan, credit card, or housing.For employers, a pay stub is useful for tax purposes, and it can be used to resolve any discrepancies with employee pay.Is it Possible for Paycards to be Overdrafted?Usually, paycards works like debit card, allowing cardholders to withdraw up to the limit of the loaded amount. However, there are paycard that allows overdraft for employees. But it can come with hefty overdraft fees if employees use funds over the limit in their account. Usually, you should be able to prevent misuse by subscribing to an overdraft protection service.Will Paycard Affect Credit Score?Paycards, like all prepaid cards, do not affect an employee's credit score.What is a Paycard Gets Lost or Stolen?A replacement card can be issued in such cases. The employee needs to notify the employer, and then the employer should immediately notify the card issuer. The employee is not liable for the incident as long as the issue is timely reported. Paycards come with similar protection as that of a prepaid card.The reporting time is determined by the card issuer. If you wait longer to report after learning of the loss and theft, the fraudulent charges may increase. You may have to pay a fee for the replacement card.Pros and Cons of PaycardsProsA win-win situation for unbanked employees and their employers.Green alternative to paper checks.Immediate payment to employees.No hassle of cashing a paycheck.No monthly or maintenance fees.Added security when assessing their funds (paycards require a PIN).Employees can report to the issuer if funds are used unauthorized.Paycards can be reloaded during each payday, saving money on issuing paper checks.Added efficiency for the employer as the employer would not have to physically present or mail paychecks to unbanked employees.ConsEmployees may incur fees for several reasons. Be aware of such potential fees.Employers have certain responsibilities to educate employees about the usage of paycards.Limited range of services and flexibility in managing your funds compared to bank accounts and other prepaid cards.The best paycards programs are easy to set up, have lower fees, quick access to funds, and provide a range of benefits such as cashback and discounts. We have made a list of popular paycards providers for businesses:Wisely Paycard by ADPOnline portal and mobile appCompatible with Apple Pay, Samsung Pay, and Google PayZero cost sign upNo hidden feesNo credit checkNo overdraft feeZero cost direct deposit of pay and other sources of income (including government benefits)Accepted wherever Visa is acceptedKeep track of spending and account balances 24/7 on the appGet cash back at major retailersSurcharge-free ATM withdrawalsFDIC insuredSecurity features include instant card lock, purchase protection, and travel alert notificationsRapid PaycardDirect Deposit onto rapid paycardLoad funds from approved checks with Ingo Money mobile appsNo fee for cashing paycheck24/7 account access with rapid! Access mobile appNo credit checkCan be used at ATMs, merchants worldwide, wherever Debit Mastercard or Visa debit cards are acceptedPay bills and make purchasesBook airline and hotel reservations onlineEarn interest on savings accountGet cash back rewardsFDIC insuredMoney protected with Zero Fraud LiabilityKittrell PaycardNo fees to use (there are fees for certain situations)Fee-free ATM network with MoneyPassWebsite and Kittreall AppGet real-time alerts and push notificationsCash back at point-of-sale terminals2-way texting to manage your card and accountCompatible with Apple Wallet, Google Pay, Samsung PayEasy portability (Get direct deposit of stimulus checks, tax refund, benefits)Freeze or unfreeze card on-demandSkylight PaycardZero sign up feeNo credit checkNo minimum balance Personalized your card with a family photo or unique imageManage money anywhere on Mobile AppDirect deposit your government benefits, tax refundsUse anywhere where Visa Debit & Debit Mastercard are acceptedFDIC insuredZero liability protectionPay bills onlineEarn interest on savings accountEarn cash back with Payback RewardsSend money to or receive money from friends and family with Netspend cardsSet text alerts about transactionsRefer a friend and boost your card balanceSkylight overdraft limit is $100 & 3 times/ monthConclusionOverall, paycards can be convenient and cost-effective for employees and employees when compared to paychecks or for those employees with no bank account. And the paycard fees are becoming more transparent and competitive.While paycards can be challenging at times, especially when you are employed in multiple jobs and have a separate paycard with each employer, your funds are scattered in multiple cards so it becomes difficult to manage your finances. Some may prefer to put all their money in one place, like a checking account.However, if you can't open a bank account, a paycard is a great option to get paid. Read the fine prints before signing up for a paycard and know the potential fees that come with it.

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