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USER REVIEWS
I used Taptap Send for an urgent family emergency, but the transfer was heavily delayed. Because of the emergency, I had to use a competitor app instead, which delivered the funds in one minute.When I contacted Taptap Send support to cancel the delayed transaction, the agent gave me completely incorrect information. They explicitly told me I could only cancel the transfer after the status changed to "Delivered."Yesterday, the status changed to delivered, and I reached out again to process the cancellation as instructed. Now, they are giving me a hard time and claiming it will take 7 days to cancel and refund. This contradiction makes no sense and has caused severe financial strain because I had to double my expenses due to their system delay.Taptap Send failed to deliver during an emergency, and their customer support gave me misleading instructions that are now keeping my funds locked up. Unacceptable service.
0 I used Taptap Send for an urgent family emergency, but the transfer was heavily delayed. Because of the emergency, I had to use a competitor app instead, which delivered the funds in one minute.When I contacted Taptap Send support to cancel the delayed transaction, the agent gave me completely incorrect information. They explicitly told me I could only cancel the transfer after the status changed to "Delivered."Yesterday, the status changed to delivered, and I reached out again to process the cancellation as instructed. Now, they are giving me a hard time and claiming it will take 7 days to cancel and refund. This contradiction makes no sense and has caused severe financial strain because I had to double my expenses due to their system delay.Taptap Send failed to deliver during an emergency, and their customer support gave me misleading instructions that are now keeping my funds locked up. Unacceptable service.
0 This is an update to my previous issue, and the situation has only gotten worse. It has now been 10 days since my initial transaction on June 26 Transaction ID 2288602083403764291, and Taptap Send is still not refunded my money. The original transfer failed to deliver during a critical family emergency, forcing me to pay twice by using a competitor who delivered in one minute. When I tried to cancel, Taptap Send agents gave me completely contradictory instructions, telling me to wait until the status said "Delivered" to cancel. Now, 10 days later, I am getting absolutely nowhere. I spoke with an agent named Cephas, who completely failed to escalate or solve the issue. Instead of helping, Cephas just robotically repeated the exact same useless scripts as the previous agents.Your customer support is completely broken. Frontline agents like Cephas are just stonewalling customers instead of fixing system errors. I also asked Cephas to transfer me to aa supervisor and he said no supervisor available!!10 days is an unacceptable timeframe to return funds. I want my money refunded immediately.
0 This is an update to my previous issue, and the situation has only gotten worse. It has now been 10 days since my initial transaction on June 26 Transaction ID 2288602083403764291, and Taptap Send is still not refunded my money. The original transfer failed to deliver during a critical family emergency, forcing me to pay twice by using a competitor who delivered in one minute. When I tried to cancel, Taptap Send agents gave me completely contradictory instructions, telling me to wait until the status said "Delivered" to cancel. Now, 10 days later, I am getting absolutely nowhere. I spoke with an agent named Cephas, who completely failed to escalate or solve the issue. Instead of helping, Cephas just robotically repeated the exact same useless scripts as the previous agents.Your customer support is completely broken. Frontline agents like Cephas are just stonewalling customers instead of fixing system errors. I also asked Cephas to transfer me to aa supervisor and he said no supervisor available!!10 days is an unacceptable timeframe to return funds. I want my money refunded immediately.
0 I used Taptap Send for an urgent family emergency, but the transfer was heavily delayed. Because of the emergency, I had to use a competitor app instead, which delivered the funds in one minute.When I contacted Taptap Send support to cancel the delayed transaction, the agent gave me completely incorrect information. They explicitly told me I could only cancel the transfer after the status changed to "Delivered."Yesterday, the status changed to delivered, and I reached out again to process the cancellation as instructed. Now, they are giving me a hard time and claiming it will take 7 days to cancel and refund. This contradiction makes no sense and has caused severe financial strain because I had to double my expenses due to their system delay.Taptap Send failed to deliver during an emergency, and their customer support gave me misleading instructions that are now keeping my funds locked up. Unacceptable service.
0 I used Taptap Send for an urgent family emergency, but the transfer was heavily delayed. Because of the emergency, I had to use a competitor app instead, which delivered the funds in one minute.When I contacted Taptap Send support to cancel the delayed transaction, the agent gave me completely incorrect information. They explicitly told me I could only cancel the transfer after the status changed to "Delivered."Yesterday, the status changed to delivered, and I reached out again to process the cancellation as instructed. Now, they are giving me a hard time and claiming it will take 7 days to cancel and refund. This contradiction makes no sense and has caused severe financial strain because I had to double my expenses due to their system delay.Taptap Send failed to deliver during an emergency, and their customer support gave me misleading instructions that are now keeping my funds locked up. Unacceptable service.
0 Very disappointing experience with TapTap. My money was put on hold for more than 15 hours, and the recipient still has not received the transfer. This has caused unnecessary stress and inconvenience, especially since remittance services are supposed to be fast and reliable. Customer support was not helpful in providing a clear explanation or a timeline for resolving the issue. If you’re sending money to family or friends who need it urgently, I would recommend thinking twice before using this service. Based on my experience, I cannot recommend TapTap and will be using a different remittance provider in the future.
0 Very disappointing experience with TapTap. My money was put on hold for more than 15 hours, and the recipient still has not received the transfer. This has caused unnecessary stress and inconvenience, especially since remittance services are supposed to be fast and reliable. Customer support was not helpful in providing a clear explanation or a timeline for resolving the issue. If you’re sending money to family or friends who need it urgently, I would recommend thinking twice before using this service. Based on my experience, I cannot recommend TapTap and will be using a different remittance provider in the future.
0 his is the worst money transfer app I've ever used. I only tried it because it was promoted by Zia Tabarak, but my experience has been very disappointing. The money often doesn't reach the destination on time, and the app itself is poorly designed. Transactions frequently remain on hold without clear explanations or timely updates. I would not recommend this service based on my experience.
0 his is the worst money transfer app I've ever used. I only tried it because it was promoted by Zia Tabarak, but my experience has been very disappointing. The money often doesn't reach the destination on time, and the app itself is poorly designed. Transactions frequently remain on hold without clear explanations or timely updates. I would not recommend this service based on my experience.
0 I have to carry the burden until now my last transfer is still in progress its been taken out of my bank but my recipients bank has not received the funds its been 3 days all i got was a copy paste chatbot from Laurie not even sure if shes a real person I was very hesitant to send money from this App coz its new no fees and high exchange rate my first transfer was a test to see if it will go through so same day i xfd the real amount my recipients needed then used it again week sending to 3 of my kids bank accounts went through just fine as in less than 2 seconds they got the money but i have been thinking what will be the catch still always nervous whenever i think of sending money using this app if it wasnt for Ogie Ds ads of encouragement to use this app i wouldnt have trusted this new app as i dont mind paying the fee from moneygram but never failed me but this last transfer has been a nightmare a hard earned money thats needed to buy food for my kids will i recommend this app? if you have a lot of money and its not urgently needed by your family yes you can try but as for me this is my LAST ! kept on saying its their business partner in the Philippines that's having error etc kept on saying my money is safe and will be released if xfr fails guess how long? 5business days and thats on top of the hold they already put which is 3days so goodluck to me now they wanted me to wait 1-2 days again they said they escalated and contacted their partner in PI who knows then every after my chat with them they always send a review email i kept on ignoring coz you really dont want a review from me right now but then same thing so here's your great review and still no money thank you for the scare the stress and thank you for making me get hooked on this app bcz it seems promising at first they get it fast but now i guess heres the catch i was waiting for maybe isolated case but still it shouldnt happen to anyone so there you can say its my fault yes it is cz i trusted though not fully but still hoped and gave them my trust and this is what i get waiting game who knows when. lesson learned i will NEVER use this APP ever again! Goodluck to your business and may you be blessed.
0 I have to carry the burden until now my last transfer is still in progress its been taken out of my bank but my recipients bank has not received the funds its been 3 days all i got was a copy paste chatbot from Laurie not even sure if shes a real person I was very hesitant to send money from this App coz its new no fees and high exchange rate my first transfer was a test to see if it will go through so same day i xfd the real amount my recipients needed then used it again week sending to 3 of my kids bank accounts went through just fine as in less than 2 seconds they got the money but i have been thinking what will be the catch still always nervous whenever i think of sending money using this app if it wasnt for Ogie Ds ads of encouragement to use this app i wouldnt have trusted this new app as i dont mind paying the fee from moneygram but never failed me but this last transfer has been a nightmare a hard earned money thats needed to buy food for my kids will i recommend this app? if you have a lot of money and its not urgently needed by your family yes you can try but as for me this is my LAST ! kept on saying its their business partner in the Philippines that's having error etc kept on saying my money is safe and will be released if xfr fails guess how long? 5business days and thats on top of the hold they already put which is 3days so goodluck to me now they wanted me to wait 1-2 days again they said they escalated and contacted their partner in PI who knows then every after my chat with them they always send a review email i kept on ignoring coz you really dont want a review from me right now but then same thing so here's your great review and still no money thank you for the scare the stress and thank you for making me get hooked on this app bcz it seems promising at first they get it fast but now i guess heres the catch i was waiting for maybe isolated case but still it shouldnt happen to anyone so there you can say its my fault yes it is cz i trusted though not fully but still hoped and gave them my trust and this is what i get waiting game who knows when. lesson learned i will NEVER use this APP ever again! Goodluck to your business and may you be blessed.
0 They stole my money. I Transferred $1000 from Australia to Pakistan and its been two and half months, the money hasn’t reached the destination bank account. They keep repeating same thing that they are waiting for a response from their partner. Which is so wrong. They cant even get a reply from their partner, they should not be in a business. Shame on you guys. I will never recommend you to any of my friends or family. Return my money!!!!! I will lodge an official complaint to the relevant Authority in Australia.
0 They stole my money. I Transferred $1000 from Australia to Pakistan and its been two and half months, the money hasn’t reached the destination bank account. They keep repeating same thing that they are waiting for a response from their partner. Which is so wrong. They cant even get a reply from their partner, they should not be in a business. Shame on you guys. I will never recommend you to any of my friends or family. Return my money!!!!! I will lodge an official complaint to the relevant Authority in Australia.
0 My money has been in progress for for 11 hours and counting , the receiver didn't haven't received the money and the sender hasn't gotten a refund.If you are unable to send the money just do a fund. Dont block my money and choose when I use it. The past days money takes a little long in progress but today is my worst day. If you can't send just make a refund. Thank you
0 My money has been in progress for for 11 hours and counting , the receiver didn't haven't received the money and the sender hasn't gotten a refund.If you are unable to send the money just do a fund. Dont block my money and choose when I use it. The past days money takes a little long in progress but today is my worst day. If you can't send just make a refund. Thank you
0 They steal my money. They know it. I saw lots of reviews everywhere you keep their money for months. Unfortunatelt it happened to me too. You’re trying to cover it with fake reviews. Ok eat it. Eat my $2000. And go to hell.
1 They steal my money. They know it. I saw lots of reviews everywhere you keep their money for months. Unfortunatelt it happened to me too. You’re trying to cover it with fake reviews. Ok eat it. Eat my $2000. And go to hell.
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